Massive Discounts! Hurry Ends Quick! Oh wait...
Don't be fooled by the marked down prices showing a massive percentage discount. The prices on Epic Hour Sales are marginally better than finding the same product from an Online Retailer.
For example: LINK TO SCREENCAP: http://imgur.com/W4xW8ku
"Qnap TS-453 Pro 4 Bay NAS 2GB TS-453Pro-2G
10 units available, 1 per customer
The promised FREE SHIPPING did not happen
I bought my first item from Shopping Express, a Micro SD card. Over Xmas there was a promo offering free shipping. When I checked out the shipping cost wasn't set to $0. I went through with the transaction, given there was no one in their office until 11/01/16, then emailed them, thinking they could refund that portion. Waited weeks for a response, then was told they won't refund the shipping cost - you can only get a store credit. I did get the product in a reasonable timeframe but won't use them again.
Great Product with a Defect - Slow Warranty Process - If Any
OK so I thought I'd take a chance on a small laptop from Toshiba at a great price from Shopping Express ("SE"). It was delivered after Easter so I cannot say how timely the delivery was as it traversed the country and 2 public holidays.
However; Australia Post Tracking goes from "picked up from sender" to "Delivered" with no other info for 9 days - Whats the point of that.
Anyway laptop arrived well packed and on opening seemed fine. I installed all the software I wanted and started work. I was only then using MSWord (with a white scree...n) that I found a small scratch (on the inside/underside of the glass) on the glass screen. I contacted SE and a obviously overworked man asked me to send images of the defect and the packaging to ensure it was not damaged in transit - so the claim could be submitted to the claims team. That was two weeks ago. In the mean time I have decided I can live with the defect as my need for the laptop is greater than the need to have it perfect. It has a 3 year warranty (Manufacturer) so I may leave it for now as it is documented in images and emails. Suffice to say if i need to have it fixed I will lose everything I had done and possibly have no laptop for 2 - 3 weeks. What has this experience told me ? SE are fine if there are no defects otherwise the returns process is not as slick as the sales process. Don't gamble a large purchase, especially it it was for business purposes.
So my first order with this online store was made on the boxing day sale. Just a small item to test the waters, a $14 microsd card with free shipping, I received that in 3 days... excellent.
Order number 2 : January 4th 2015, several SanDisk usb drives, all in stock and all to be dispatched between 1-2 days of payment. January 9th 2015, status? Still in PICK.
I just really hate it when stores have an item displayed as IN STOCK when they obviously don't. Sometimes you require items before a certain date, and would rather pay that little e...xtra for reliable service. Not going to bother emailing shoppingexpress about my order after reading all these reviews on how they jerk you around and make up excuses instead of just owning up to the fact that they had no stock, don't blame your suppliers shoppingexpress. Its bad business practice to take peoples money first then call your suppliers requesting stock. Not to mention the 5 star reviews are obviously fakes, no one gives 5 stars after their first purchase but funny enough all the 5 star reviews seem to be first time buyers...... very suspect.
Overcharged & no response to calls, emails or ticket submission.
Purchased $700 worth of parts on Boxing Day. Free postage was advertised but i was charged $9.95 (and discounted $0.13 for some reason??). Postage on or before the 5th of January was advertised but the order is still in "pick" status. I have tried contacting the company by phone (called 20 times in a row this morning with no answer), email AND ticket submission on their resolution centre page but have had no reply what so ever. This company is useless. I will be getting my items eventually (or a full refund) if its the last thing i do. These gu...ys do business in Australia and are therefore subject to its laws (which i intend to utilize if i have to). UPDATE: Finally received a reply by email. I recommend this form of communication for anyone having the same issue. I was told that my item had not yet arrived at the warehouse, hence why it hadn't been shipped yet. You shouldn't sell items that you don't have in stock (or if you do, tell the customer it's out of stock before they buy it). I might actually get my items soon but i'm still very dissatisfied with the service i've received.
Terrible customer service.
I ordered a monitor from them on the 29th of December. The transaction went through on the 30th, and was marked as paid. I sent a three inquiries regarding the order, and received a response to none of them. I understand that their customer service and dispatch times are limited over the Christmas holiday, but seriously, how hard is it to reply to an email? One week later and I still hadn't heard anything from them, so I decided to call them. After talking to someone on the phone I am receiving a full refund. Prices are good, service is poor. I will take my business elsewhere from now on.
Was Perfect but now my faith is dwindling
With all the recent boxing day sales i thought it would be a great idea to buy a new graphics card so i thought it would be a great idea to choose one of my trusted sites to deal with this valuable purchase order so i chose shopping express, had great service with them in the past with buying my hard drives and other things so it wasn't even that hard to think about, so boxing day sales came, bought myself a gtx 970 and a new PSU and still to my dismay it hasn't shipped, at this point it will be my birthday (jan 17) before i get it and i really...want to start work on my new rig, so a few days ago i contacted them via there email service because there resolution button was broken (go figure) and i've given them time to reply but there still taking there sweet time to get back to me. Look i'm not completely insensitive to what time of year it is and how many orders there must be but if i ordered express shipping and even i don't have my package yet. like what are you guys up to, i just want some contact.
Worst customer service EVER!
Ordered two items from this place as a test order for future consideration as I build computer systems locally. First Item was a computer case, with which I had no problem. Order dispatched on time at reasonable price. Second item in the order was a power supply which was DOA. As soon as I switched it on, it exploded.
I followed their instructions and opened a dispute on July 3, expecting a response within 24 hours. On July 7 I was asked for the serial number of the unit.I received an email on the 8th suggesting a credit would be arranged so...I could re-order "to save delay". What they did not explain was that I would need to pay for the item, and then wait for the refund. On July 9 I finally received a mailing label to return the unit. On July 14 I spoke with James via telephone requesting that a new unit be sent so I could complete the computer build. He told me "it was just a power supply" and that I was making too much of a fuss. He was very rude with me at the time. The power supply cost a total of $281 with shipping, an amount which James said I should pay again if I wanted the replacement. It is now July 16 and I am still trying to find out when a replacement will be sent. The original order was placed on June 20, so it has now been almost a full month, and I have no idea when the unit will be replaced. If you can be certain that you will not require any customer service, then maybe the risk is worth it, but if you need to replace an item, then there are far better options available. In future I will happily pay a slightly higher price elsewhere, than to take the risk of this place again. worst customer service possible
Item delivered with little bit of of a worry
As mentioned in the title, the item was delivered to me, but I have to follow-up the item calling their customer support. To be fair, their customer support was polite, attended to my query and it did not took long for someone to answer my call.
Problem really is the shipping time of the item. I am not sure that if I haven't called up whether the item will still be delivered to me within the timeframe I was hoping for. Basically the item was there not moving for 4 working days from the time since I placed the order, so I had to call them up to...
ShoppingExpress - A real world log of how my purchase goes and if they respond to email
Posted 10/9/13: Well, I ordered a printer from shppingexpress.com.au on 2/9/13. Six working days later there is no update at their website. I sent an email 9/9/13 to request a progress report. My email generated an automated bounce from the shoppingexpress site but I've not received any other reply 24+ hours later. Now I'm going to have to chase the supplier. They took payment but it seems they didn't have the advertised item ready to sell. The non-responsiveness is a bad look and I'm without a printer. I'll post further updates here on what happens from now on.
the only positive i can say is i was refunded
I was looking for a cheap older model eee box. The website showed 1 item left in stock so I placed the order on a Sunday. Receive confirmation email. 4 days later I login to check shipment status. Still processing. I contact customer support. Receive reply. Sorry was a stock level error we cannot fill the order. Request refund ( Thu ). Funds credited back by Tue ( to be fair that's prob banks fault ). That's the only pro.
I was refunded within days.
What is a reasonable amount of time to dispatch?
I made an order 4 days ago and they took my money 4 days ago and yet I still sit here waiting for the dispatch. Tried emailing, but that didn't work.
I guess 4 days isn't that long, but in the tech world of same day dispatch, my expectations have now been met.
Hopefully I'll get my stuff soon.
Shouldn't be charged until the dispatch date
Questions & Answers
James, We are still waiting for our desktops we paid for last week?!. We promised delivery Yesterday/Monday 06/07/2020 and you have not responded to phone calls or emails.
Shocking customer services.
How did you go on with this SWCT ? I also have nasty experience with this bot called James. At least the email look like coming from a bot, not a person.
Is there any possibility of any connection, association, affiliation, or common antecedents between Shopping Express and a company called Shoppingsquare?
They appear to operate from the same general area of Sydney, close to the same suburb it seems?
They have similar selling formats, sell the same type of goods, advertise goods "in stock" when the goods are "not in stock". Both engage in heavy "spam" type advertising, and certainly appear to treat customers in the same way.
I am not suggesting that they have any real connection, but because of the unfortunate similarities in location and operating methods, I am just asking if any one has any evidence to suggest that a connection is a possibility.
It would be an unfortunate coincidence if we have two separate, unrelated, on line organisations, marketing the same type of goods and who have evolved at the same time and place, and with the same or very similar attitudes to advertising, delivery and customer support.
Don't know about Shopping Square but I have been to Shopping Express premises in Botany Road, Alexandria concerning a non delivery and they are associated with KS Computers at Auburn, Sydney, NSW. I was given the goods by Shopping Express but the invoice said "KS Computers". Recently I ordered some SD cards from KS Computers, and received delivery notification from "Shallothead" and the goods were delivered by Shopping Express. I have bought several items from both companies without any problems.
Interesting that these clowns are associated with KS computers. I ordered a hard drive from KS, thinking that it was in stock. What they actually meant was, it was in stock with their suppliers. Once the suppliers delivered it to them, they would deliver it to me. It toik a lot longer that I had hoped. Both companies are on my naughty list now.
1 - why wont you respond to my emails, calls, posts? (This is not good enough when you sold me a product which does not work)
2 - why would you treat a customer like this?
I sent many emails daily and got respectful responses next day or by 48 hours over the weekends. Why a business should ignore a customer message? Did not happened to me before.
Get an answer from our members and Shopping Express representatives
Other Electronics & Computing Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.