Shopping Express

I ordered a CPU + Motherboard combo.
I installed it and it was not drawing any power.
I contacted support, they asked me to mail it back, giving me nothing more than the address. Yep, thats right, they want me to pay shipping for a DOA item.

They're now ignoring my emails.

I suggest no one buy anything from Shopping Express. If you ever have to return something that is faulty you will lose your money as there is no after sales support. If you have to return faulty items even within 7 days or they are DOA they will not refund you.

Bought 2k of PC build components at significantly cheaper price then competitors. James handled technical questions and support during the process as well as organised a refund for a component I changed my mind on. I was initially skeptical based on the number of poor reviews, but pleasantly surprised with everything really. Good products/price quick delivery, very prompt responses to all emails (and I made a few), and no problems with change of mind (before delivery) and associated refund.

I've ordered twice of these guys now and both times got my orders very quickly. I was a little nervous after reading reviews here but both times stock was showing and was accurate

I was looking to buy an HP laser printer and saw only shopping express have the lower price plus another 10% off for the weekend. However after saw the many negative reviews of shopping review, i actually gamble my money of close to $900 for the printer by order with them. I had so many question in mind, was the printer and IT equipment are Australian stock or grey import, will they deliver on time.

However for my surprised James T replied the stock was brand new and Australian stock and he dispatch the stock on the same day and got it delive...

Took payment and have yet to send after nearly 1 month. The never answer the phone due to "Covid". They do not answer emails. I have contacted NSW Department of Fair Trading. I hope I can get my money back.

Have purchased 3 laptops of this company over the years. Initially very satisfied with everything until there was a problem with one of them. Laptop was still under manufacturer warranty. Jumped through many hoops and answered many questions as per the request of shopping express. Of course you cant telephone them and their only contact method is via email which were ironically answered by "James" to start with but eventually we were met with dead silence (no reply) ever. The warranty has now expired after many months of perseverance.
Don't buy through this company because they do not even back the manufacturers warranty. Steve.

As many have stated, it all goes fine until you have an issue with your product. Then customer service is completely unresponsive. It takes weeks for "James" to respond to any emails. They have taken their phone number down almost 2 years ago citing "Covid" as an excuse, meanwhile, we are now 100% back to normal. If you do receive a response, it's a half-arsed response that addresses 1/3 of your questions. That tells me they are not even reading the support tickets thouroughly.

I will never purchase from these guys again. This was my 4th large ticket purchase and the way they treat customers is appauling. They need to have a really hard look ar their customer support policies and sort it out, or risk losing a lot more business.

Horrible experience where item has gone missing and customer service is ignoring me so I’ll now need to go to the tribunal to resolve this as the customer service from shopping express is non existent

Update : 6 months on and they have still done nothing and expected me to do everything in regards to this issue when as a company they need to follow it up as they sent it . I would highly recommend against ever buying anything from them

Update 2 : been nearly 1 year since purchase and still not received any kind of resolution in regards to thi...

Worst online shopping experience by far!

Purchased a graphics card during Black Friday sales, found a really good deal decided to hit go on it as I've been looking for one, for some time.

Received an email from Shopping Express saying it was dispatched with tracking with an expected delivery date of 3-5 business days. 7 days go on without any delivery, contacted their customer service team, and they told me to wait a few more days.

Waited the extra days still nothing, emailed them 8-10 times regarding the missing package, and didn't get one...

They claimed to have an item in stock for 24 hour dispatch. I paid immediately and expected the item to be shipped within 24 hours. It wasn't. I emailed them up 2 days later and they didn't respond. I emailed them again a day after that. They eventually responded to the first email saying the item was being shipped that day, and that a tracking number would be sent to me that afternoon. It wasn't. The following day they emailed me in response to my previous inquiry and said that the item was 'processing' - no mention of shipping time, tracking ...

Used them several times over the years. No problem... only when things go well.

Recently I bought a power supply from them, but only got to installing it after 2 months. It turned out to be defective, and I had to pay the return postage because it was outside of 30 days. They sent me a replacement - this time I tested it immediately and it was defective (again). They paid the return postage and refunded me, but I had to chase them up for my refund.
At this point, their service is rather unprofessional, but ok.

So I bought from them again - a ...

Three week, 15 odd email, still no reply, not even an automatic response. Zero after care. Do not waste your time with these jokers. Their service is truly non existent. The small saving isn't with the issues you will face.

I bought with 30 day money back guarantee, and ended up needing to swap a item, but they don't reply....at all!

I ordered a keyboard which was listed on Amazon and most other places at $230. On Shopping Express the cost was $190 including shipping. Was shipped the next day, and received quickly. I didn't have need on after sales service, so I can't comment on that either way, but for what I needed it was great.

Ordered on Monday 29-11-21 was told would be dispatched Thursday at the latest as an item listed in stock was not available but other items would be sent. These were not dispatched as promised. Emailed on Thursday, Friday, Saturday, and Monday. No response to any emails.