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Shopping Express

Shopping Express

2.7 from 259 reviews · View Statistics
See the Best Electronics & Computing Shops in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    3.3 (59)
  • Return Claim MadeYes (19) · No (47)
  • Shipping
    3.3 (58)
  • Warranty Claim MadeYes (13) · No (55)
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GGG
GGG
  • 12 reviews
  • 21 likes

DOA items - they want me to pay to return

published

I ordered a CPU + Motherboard combo.
I installed it and it was not drawing any power.
I contacted support, they asked me to mail it back, giving me nothing more than the address. Yep, thats right, they want me to pay shipping for a DOA item.

They're now ignoring my emails.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
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Jase
Jase
  • 3 reviews
  • 5 likes

No after sales service don't risk it.

published

I suggest no one buy anything from Shopping Express. If you ever have to return something that is faulty you will lose your money as there is no after sales support. If you have to return faulty items even within 7 days or they are DOA they will not refund you.

Product Quality
1/5
Shipping
1/5
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Rene W.
Rene W.Illawarra, NSW

great purchase experience

published

Bought 2k of PC build components at significantly cheaper price then competitors. James handled technical questions and support during the process as well as organised a refund for a component I changed my mind on. I was initially skeptical based on the number of poor reviews, but pleasantly surprised with everything really. Good products/price quick delivery, very prompt responses to all emails (and I made a few), and no problems with change of mind (before delivery) and associated refund.

Product Quality
5/5
Shipping
5/5
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swamprat96
swamprat96
  • 57 reviews
  • 30 likes
  • Verified

Two purchases over a 12 month period without hassles

published

I've ordered twice of these guys now and both times got my orders very quickly. I was a little nervous after reading reviews here but both times stock was showing and was accurate

Product Quality
5/5
Shipping
5/5
Incentivised Review No
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ozboy
ozboySydney
  • 14 reviews
  • 8 likes

Best Customer Service and on time delivery

published
Product Quality
5/5
Shipping
5/5
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Thieves

published

Took payment and have yet to send after nearly 1 month. The never answer the phone due to "Covid". They do not answer emails. I have contacted NSW Department of Fair Trading. I hope I can get my money back.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Steven Street
Steven StreetSouth East Queensland, QLD

Wont buy with them again

published

Have purchased 3 laptops of this company over the years. Initially very satisfied with everything until there was a problem with one of them. Laptop was still under manufacturer warranty. Jumped through many hoops and answered many questions as per the request of shopping express. Of course you cant telephone them and their only contact method is via email which were ironically answered by "James" to start with but eventually we were met with dead silence (no reply) ever. The warranty has now expired after many months of perseverance.
Don't buy through this company because they do not even back the manufacturers warranty. Steve.

Product Quality
4/5
Incentivised Review No
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Mitch
MitchSydney, NSW

Complete lack of customer service borderline a joke

published

As many have stated, it all goes fine until you have an issue with your product. Then customer service is completely unresponsive. It takes weeks for "James" to respond to any emails. They have taken their phone number down almost 2 years ago citing "Covid" as an excuse, meanwhile, we are now 100% back to normal. If you do receive a response, it's a half-arsed response that addresses 1/3 of your questions. That tells me they are not even reading the support tickets thouroughly.

I will never purchase from these guys again. This was my 4th large ticket purchase and the way they treat customers is appauling. They need to have a really hard look ar their customer support policies and sort it out, or risk losing a lot more business.

Product Quality
3/5
Shipping
3/5
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nathan p.
nathan p.Sydney, NSW

NEVER shop here - James is a scammer

published
Shipping
1/5
Incentivised Review No
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c.nepomuceno94
c.nepomuceno94Sydney, NSW
  • 2 reviews
  • 1 like

Worst Online Shopping Experience

published
Shipping
1/5
Incentivised Review No
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Horrible service, constant lies, and no refund

published
Product Quality
1/5
Shipping
1/5
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Daniel
DanielPerth, WA
  • Verified

Lost my trust

published
Shipping
4/5
Incentivised Review No
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Marcus L.
Marcus L.
  • 3 reviews
  • 1 like

Zero after care/ service. Stay away.

published

Three week, 15 odd email, still no reply, not even an automatic response. Zero after care. Do not waste your time with these jokers. Their service is truly non existent. The small saving isn't with the issues you will face.

I bought with 30 day money back guarantee, and ended up needing to swap a item, but they don't reply....at all!

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
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Kenneth
KennethSydney, NSW
  • 28 reviews
  • 22 likes
  • Verified

Good price, fast service

published

I ordered a keyboard which was listed on Amazon and most other places at $230. On Shopping Express the cost was $190 including shipping. Was shipped the next day, and received quickly. I didn't have need on after sales service, so I can't comment on that either way, but for what I needed it was great.

Product Quality
5/5
Shipping
5/5
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SEVic
SEVicSouth-Eastern Region, NSW
  • 27 reviews
  • 27 likes
  • Verified

Non response to emails or items sent out

published

Ordered on Monday 29-11-21 was told would be dispatched Thursday at the latest as an item listed in stock was not available but other items would be sent. These were not dispatched as promised. Emailed on Thursday, Friday, Saturday, and Monday. No response to any emails.

Product Quality
1/5
Shipping
1/5
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Page 1 of 10

Questions & Answers

Neehan T.
Neehan T.asked

I saw a good laptop with a good price, however, I am not sure whether to order from this website, due to the mixed reviews. Could someone tell me whether I should order from this website or not?

No answers
Anwar A.
Anwar A.asked

James, We are still waiting for our desktops we paid for last week?!. We promised delivery Yesterday/Monday 06/07/2020 and you have not responded to phone calls or emails.

Shocking customer services.

SWCT

1 answer
hotkiwi
hotkiwi

How did you go on with this SWCT ? I also have nasty experience with this bot called James. At least the email look like coming from a bot, not a person.

traveller12010
traveller12010asked

Is there any possibility of any connection, association, affiliation, or common antecedents between Shopping Express and a company called Shoppingsquare?
They appear to operate from the same general area of Sydney, close to the same suburb it seems?
They have similar selling formats, sell the same type of goods, advertise goods "in stock" when the goods are "not in stock". Both engage in heavy "spam" type advertising, and certainly appear to treat customers in the same way.
I am not suggesting that they have any real connection, but because of the unfortunate similarities in location and operating methods, I am just asking if any one has any evidence to suggest that a connection is a possibility.
It would be an unfortunate coincidence if we have two separate, unrelated, on line organisations, marketing the same type of goods and who have evolved at the same time and place, and with the same or very similar attitudes to advertising, delivery and customer support.
traveller12010

2 answers
Dinodirect1
Dinodirect1
Grumpy
Grumpy
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