Best Customer Service and on time delivery
I was looking to buy an HP laser printer and saw only shopping express have the lower price plus another 10% off for the weekend. However after saw the many negative reviews of shopping review, i actually gamble my money of close to $900 for the printer by order with them. I had so many question in mind, was the printer and IT equipment are Australian stock or grey import, will they deliver on time.
However for my surprised James T replied the stock was brand new and Australian stock and he dispatch the stock on the same day and got it delive...red next day , it was friday afternoon in Sydney. The Printer was brand new in stock with sealed box and i checked the label, it was delivered to HP AUstralia, plus i confirmed by enter the serial no in HP site, it was AUstralian site. I email their customer service for set up the printer too and James T was very helpful. In My experience i am very satisfy with the service and product. I will shop again
Took payment and have yet to send after nearly 1 month. The never answer the phone due to "Covid". They do not answer emails. I have contacted NSW Department of Fair Trading. I hope I can get my money back.
Worst Online Shopping Experience
Worst online shopping experience by far!
Purchased a graphics card during Black Friday sales, found a really good deal decided to hit go on it as I've been looking for one, for some time.
Received an email from Shopping Express saying it was dispatched with tracking with an expected delivery date of 3-5 business days. 7 days go on without any delivery, contacted their customer service team, and they told me to wait a few more days.
Waited the extra days still nothing, emailed them 8-10 times regarding the missing package, and didn't get one...single reply. Their customer service team is a joke and you can't even get in contact with them over the phone because of covid issues. Luckily I paid with Paypal so I raised a claim, however, I'm still waiting for the refund to come back to me. Don't even bother dealing with this company you'll just be wasting your time. They literally have no after-care response and literally just wipe their hands clean of any issues.
Good price, fast service
I ordered a keyboard which was listed on Amazon and most other places at $230. On Shopping Express the cost was $190 including shipping. Was shipped the next day, and received quickly. I didn't have need on after sales service, so I can't comment on that either way, but for what I needed it was great.
Non response to emails or items sent out
Ordered on Monday 29-11-21 was told would be dispatched Thursday at the latest as an item listed in stock was not available but other items would be sent. These were not dispatched as promised. Emailed on Thursday, Friday, Saturday, and Monday. No response to any emails.
Very fast delivery
My DIY PC order was placed on Friday (black Friday sales day) and I received my order on Sunday morning. Perfectly packed with everything accounted for. I didn’t think I’d receive it until Monday or maybe even Tuesday.
No after sale support Don't buy from Shopping Express
Brought a printer on 21/9/2021 which was delivered 22/9/2021 and the printer would not work. Contacted the support email address with no clear answer to my problem and many emails later still no answer to my question on the printer.. I would never buy from this company again as they very unreliable
and don't respond to any emails and unable to telephone them only voice mail still
DO NOT BUY FROM THIS COMPANY..
Bad Taste - Laptop purchase no delivery since 22nd August 2021
Disappointed to say the least. Purchased a laptop on 22nd August, paid for shipping and insurance. To date no delivery. SE no longer answering calls. Sent 7 emails to [Name Removed], no reply and no refund. May have to go to Department of Fair Trading. Clearly a bad taste
It's very bad experience with SHopping Express
I made 2 different orders of graphic cards and fully paid. They canceled both of them without notifying me. I contacted them and Shopping Express said that they canceled my orders because they cannot get the supply from the distributor. This does not make sense, because they still sell that particular graphic card at higher price up to a few days after my order was canceled.
It's a very bad experience with Shopping Express.
I admittedly had some apprehension when I saw so many mixed reviews on here about Shopping Express, but decided to pull the trigger on a well priced GPU when a colleage had previously purchased from them before and had a good experience.
I can only say that I too had a great experience. James T responded to my query about stock levels within a day and then shipping came surprisingly quick (Sydney to Perth in a week and during current covid restrictions). My GPU was well packed also. Seriously happy.
I too hope everyone gets this same experience and level of customer service.
Need to LEARN how to treat customers !!
I have asked S.E. to contact me directly as Ive spent well over $15,000 on their website. Multiple CPU's, GTX 2080Super, 3070 Master, AORUS Motherboards, 1TB 2TB SSDs both M.2 and SATA - you name it I have purchased. I have asked that they call me MULTIPLE TIMES and I highlight this in LARGE TRED CAPITAL Letters.
[Name Removed] does NOT return my calls. NOT ONCE.
Covid has been around since March 2020, that's 1.5 years and other companies are open and have staff like MSY for one, CX another. Why can't they call ? I find it very frustrating when I have technical questions to ask and want an answer immediately.
No order updates and no stock
Bought a monitor on their website. After a week I didn’t receive any updates, so I had to contact them by email. They said that they didn’t have stock anymore and they applied a refund.
It’s annoying that I had to contact them and ask. They should have proactively contact me to set my expectations early.
Great service from start to end with great prices. Recently purchased some Corsair Ram, realised after completing the order my delivery address was my old address. Quick email to the service desk, was answered and address updated both with the order and my account within 24hrs. Item was in my hands 3 business days later. Thanks Team
Ignores good customers, no vision
For my new company I need to invest 60'000$ in hardware and started simply with a Synology 920+ and 4 WD Red Plus 12 TB drives. All in all 2500 $, but a great product. I usually buy these at another supplier, but now wanted to give Shopping Express a try. Tagged for 32'000 other products on their website. Should have read the reviews here first.
A few hours after I ordered the above server and drives, I got an email that from now on there was an action of 10% rebate on exactly my configuration. This would have been an advantage of 250 $ had I w...
Really great service and quick delivery
Had 0 issue with company
Shipping was quick and communication was great. Changed a psu and they were cool about it’. Wanted to change a mobo but it was too late
The prices were really incredible
Very happy with the shopping express
Questions & Answers
I saw a good laptop with a good price, however, I am not sure whether to order from this website, due to the mixed reviews. Could someone tell me whether I should order from this website or not?
James, We are still waiting for our desktops we paid for last week?!. We promised delivery Yesterday/Monday 06/07/2020 and you have not responded to phone calls or emails.
Shocking customer services.
How did you go on with this SWCT ? I also have nasty experience with this bot called James. At least the email look like coming from a bot, not a person.
Is there any possibility of any connection, association, affiliation, or common antecedents between Shopping Express and a company called Shoppingsquare?
They appear to operate from the same general area of Sydney, close to the same suburb it seems?
They have similar selling formats, sell the same type of goods, advertise goods "in stock" when the goods are "not in stock". Both engage in heavy "spam" type advertising, and certainly appear to treat customers in the same way.
I am not suggesting that they have any real connection, but because of the unfortunate similarities in location and operating methods, I am just asking if any one has any evidence to suggest that a connection is a possibility.
It would be an unfortunate coincidence if we have two separate, unrelated, on line organisations, marketing the same type of goods and who have evolved at the same time and place, and with the same or very similar attitudes to advertising, delivery and customer support.
Don't know about Shopping Square but I have been to Shopping Express premises in Botany Road, Alexandria concerning a non delivery and they are associated with KS Computers at Auburn, Sydney, NSW. I w...as given the goods by Shopping Express but the invoice said "KS Computers". Recently I ordered some SD cards from KS Computers, and received delivery notification from "Shallothead" and the goods were delivered by Shopping Express. I have bought several items from both companies without any problems.
Interesting that these clowns are associated with KS computers. I ordered a hard drive from KS, thinking that it was in stock. What they actually meant was, it was in stock with their suppliers. Once...the suppliers delivered it to them, they would deliver it to me. It toik a lot longer that I had hoped. Both companies are on my naughty list now.
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