Shopping Express

I suggest no one buy anything from Shopping Express. If you ever have to return something that is faulty you will lose your money as there is no after sales support. If you have to return faulty items even within 7 days or they are DOA they will not refund you.

Have purchased 3 laptops of this company over the years. Initially very satisfied with everything until there was a problem with one of them. Laptop was still under manufacturer warranty. Jumped through many hoops and answered many questions as per the request of shopping express. Of course you cant telephone them and their only contact method is via email which were ironically answered by "James" to start with but eventually we were met with dead silence (no reply) ever. The warranty has now expired after many months of perseverance.
Don't buy through this company because they do not even back the manufacturers warranty. Steve.

As many have stated, it all goes fine until you have an issue with your product. Then customer service is completely unresponsive. It takes weeks for "James" to respond to any emails. They have taken their phone number down almost 2 years ago citing "Covid" as an excuse, meanwhile, we are now 100% back to normal. If you do receive a response, it's a half-arsed response that addresses 1/3 of your questions. That tells me they are not even reading the support tickets thouroughly.

I will never purchase from these guys again. This was my 4th large ticket purchase and the way they treat customers is appauling. They need to have a really hard look ar their customer support policies and sort it out, or risk losing a lot more business.

Used them several times over the years. No problem... only when things go well.

Recently I bought a power supply from them, but only got to installing it after 2 months. It turned out to be defective, and I had to pay the return postage because it was outside of 30 days. They sent me a replacement - this time I tested it immediately and it was defective (again). They paid the return postage and refunded me, but I had to chase them up for my refund.
At this point, their service is rather unprofessional, but ok.

So I bought from them again - a ...

Returned a product to them. They said they'd check it out and if truly faulty would refund the product cost and postage. Took a long while to get product refund, and then over a month for them to respond on the postage cost refund. They said ok, and that the refund was booked to be processed. But over a week later, it's still not through and again they're not responding to emails. NEVER do business with this mob again.

ASUS laptop start up failures ( 3wks old). ... Upon seeking a fix to the problem was handballed to ASUS, with no intention from SHOPPING EXPRESS to assist further. DO NOT BUY FROM HERE

Bought a TP Link AX6000 wifi router. Item had niggling problems from the start, but after one of the ports went, and a few months later the router stopped working it was time to claim on the manufacturer’s 3 Year warranty. TP Link issued an RMA, and told us to contact the seller. Seller was issued with their own RMA and we have email confirmation going both ways that a replacement item was what we we wanted. Item was shipped (at our expense ($30)) to seller.

With no communication from Shallothead/Shopping Express, a refund was issued. Seller h...

Praying for not having any kind of issue after purchasing from them or your nightmare would start. I don't really want to repeat how friendy or rude their staff is, Just remeber there would be a reason that they have such a low price

Guys, Spoiler Alert on shoppingexpress.com.au. One of the worst online shopping stores for Computer spares i have worked with. I have had an SSD fail on my SkullNUC - which is under warranty. They keep passing the buck around between reps and never provide a response. Send them emails on mail@shoppingexpress.com.au and they claim they never receive our emails. Ask to escalate and they have no other email - just one email which is mail@shoppingexpress.com.au
Absolute disaster working with these guys. I would not recommend them and would advice anyone shopping online for computer or gaming parts to stay clear/away from these guys.

Bought a misting fan from these guys a while back it stopped working after about a month.
They said at first yes we will send you a new one just discard of the old one.... Well I did and then a week after I did they said they needed it returned to be able to replace it.
Needless to say it was already gone. Even with the proof of the email saying dispose of it they refused to do anything.

Deleted account and moving on.

Our item was faulty but they refuse to refund our postage cost; if the item is faulty we should get a full refund of our costs. More reputable retailers around.

Wont ever reply and help with a problem i have, they just said to me to stop replying as i was not going to receive any refund. Waste of time

So i ordered 6 computer parts and i paid for auspost shipping i got fastway somehow
my ram i ordered was out of stock do they delayed the dispatch by 1 WEEK! without warning me
they only told me when i contacted them.
However i did get all my parts in working condition and i didn't pay much for the parts as well! cheap parts
cheap service...