I admittedly had some apprehension when I saw so many mixed reviews on here about Shopping Express, but decided to pull the trigger on a well priced GPU when a colleage had previously purchased from them before and had a good experience.
I can only say that I too had a great experience. James T responded to my query about stock levels within a day and then shipping came surprisingly quick (Sydney to Perth in a week and during current covid restrictions). My GPU was well packed also. Seriously happy.
I too hope everyone gets this same experience and level of customer service.
Great service and easy return
James from shopping express facilitated a return for my order even though it was my fault as I ordered some 2 memory cards assuming that I have empty slots that I can install them into my ton find out there are no empty slots after I opened my laptop.
The order was delivered within time and in a very good condition and when I needed to return it I had no issues and James made it easy for me to return. I got refunded straight away after they've received the memory cards back.
Next time I want to buy I know where to go now.
Great service from start to end with great prices. Recently purchased some Corsair Ram, realised after completing the order my delivery address was my old address. Quick email to the service desk, was answered and address updated both with the order and my account within 24hrs. Item was in my hands 3 business days later. Thanks Team
Great deal, super fast.
Shipped promptly and fast on an excellent deal for upgrading my computer. Ordered on sat night. Case was dispatched first on monday, and dispatch notice was released for that, 12 hours later the rest was dispatched. Sure enough, case came by the thursday and the rest followed the next day.
Really great service and quick delivery
Had 0 issue with company
Shipping was quick and communication was great. Changed a psu and they were cool about it’. Wanted to change a mobo but it was too late
The prices were really incredible
Very happy with the shopping express
Very good experience
I bought a Gigabyte RX6800 XT Gaming OC graphic card from them when there was not a lot of supply availbe. the shipped it as advertised, withing 24 hours. the packaging was done very very very well safe (I mean box, bubble wrap, box again type of packaging). all together, good experiance
Cheap and quick
Ordered a new router (Archer AX11000) from Shopping Express. It was by far the cheapest online and delivery was fast and the item arrived undamaged and there were no issues.
Do not recommend
Heard nothing until I contacted them, where they told me they had run out of stock. Even tho the site said they had some
Awful Customer Service
Received my order and most parts were in perfect condition except for 1. It wasn't working and would be considered Dead on Arrival. Emailed them, they responded once asking for the serial number on the faulty product and now they have not responded in days, even after multiple emails requesting an update. Their phones aren't being manned either due to COVID, so just pray you don't need to communicate with their customer service team.
Bought new parts for PC upgrade. All arrive timely, works beautifully, no dramas.
Shop with SE twice now. First time in 2019 just an RTX2070. No dramas there. 2nd time in September 2020, I purchase several PC parts valued 1300ish to upgrade my 10 yo PC to give wife for editing videos.
Did tons of research on parts and where to shop. Even checked out this product review before purchasing.
My honest opinion. There will always be a risk when purchasing the cheapest priced products online. Be it SE or other places. You need to factor in several things. Like the actual item (what are the odds it comes faulty), how long the co...mpany has been around, past experience, manage expectations, and other things. Haven't dealt with customer service before, so can't comment on that. Nonetheless, I got my parts at the lowest price I could find, all working, so I'm happy.
Great price and quick delivery
I was on the hunt for an entry level graphics card for a new PC build. After checking all over the internet found Shopping Express to have the best price by far. I ordered an ASUS 1650 Super graphics card on Thursday night (17th Sept) and by COB Friday there was a tracking number and email from Australia Post stating it was at the Sydney Collection Centre. I received the card today (Tuesday 22nd) at my home in SEQ. I have had bad experiences with other computer vendors (I waited almost 8 weeks once for a monitor from a so called 'reputable' dealer) but am very happy to have found Shopping Express.....I will use again.
Poor communication, inability to cancel an order without hassle
I ordered a pc part via the ebay linked provider futu online. I realised within 5 minutes I had ordered the wrong variation and I sent a cancellation request, which was not responded to until after the item had been sent. I was told to decline on delivery. As a result, I declined to accept the item on delivery, which was then returned to the dispatch address. However, now I am told they cannot find the item, and never received it. Australia post records clearly show it has been delivered. If you need to return stuff, good luck.
Went better than expected
I read a few mixed review, but my own experience was good. Got some good deals on a PSU, GPU, and SSD, which arrived on time and in good condition.
Easy, quick purchase
First time I've used Shopping Express as I normally buy local. Purchased on Sunday, received Wednesday 9am (N.S.W to Brisbane)
Paid for postage + insurance and product still cheaper then local stores
ASUS UX463 Purchase
I Purchased my ASUS from Shopping Express via eBay. The unit was delivered within 2 days. Great laptop. Easy to use and sturdy casing. I really enjoy using this for work.
The reviewer stated that an incentive was offered for this review
Questions & Answers
James, We are still waiting for our desktops we paid for last week?!. We promised delivery Yesterday/Monday 06/07/2020 and you have not responded to phone calls or emails.
Shocking customer services.
How did you go on with this SWCT ? I also have nasty experience with this bot called James. At least the email look like coming from a bot, not a person.
Is there any possibility of any connection, association, affiliation, or common antecedents between Shopping Express and a company called Shoppingsquare?
They appear to operate from the same general area of Sydney, close to the same suburb it seems?
They have similar selling formats, sell the same type of goods, advertise goods "in stock" when the goods are "not in stock". Both engage in heavy "spam" type advertising, and certainly appear to treat customers in the same way.
I am not suggesting that they have any real connection, but because of the unfortunate similarities in location and operating methods, I am just asking if any one has any evidence to suggest that a connection is a possibility.
It would be an unfortunate coincidence if we have two separate, unrelated, on line organisations, marketing the same type of goods and who have evolved at the same time and place, and with the same or very similar attitudes to advertising, delivery and customer support.
Don't know about Shopping Square but I have been to Shopping Express premises in Botany Road, Alexandria concerning a non delivery and they are associated with KS Computers at Auburn, Sydney, NSW. I was given the goods by Shopping Express but the invoice said "KS Computers". Recently I ordered some SD cards from KS Computers, and received delivery notification from "Shallothead" and the goods were delivered by Shopping Express. I have bought several items from both companies without any problems.
Interesting that these clowns are associated with KS computers. I ordered a hard drive from KS, thinking that it was in stock. What they actually meant was, it was in stock with their suppliers. Once the suppliers delivered it to them, they would deliver it to me. It toik a lot longer that I had hoped. Both companies are on my naughty list now.
1 - why wont you respond to my emails, calls, posts? (This is not good enough when you sold me a product which does not work)
2 - why would you treat a customer like this?
I sent many emails daily and got respectful responses next day or by 48 hours over the weekends. Why a business should ignore a customer message? Did not happened to me before.
Get an answer from our members and Shopping Express representatives
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