2 photos
Shopping Express

Shopping Express

2.7 from 240 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Shopping Express

Reviews

1.5
15 reviews
  • Product Quality
    1.8 (12)
  • Return Claim MadeYes (14) · No
  • Shipping
    2.1 (8)
  • Warranty Claim MadeYes (6) · No (7)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
Web Bridge
Web BridgeGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Great service and easy return

published

James from shopping express facilitated a return for my order even though it was my fault as I ordered some 2 memory cards assuming that I have empty slots that I can install them into my ton find out there are no empty slots after I opened my laptop.
The order was delivered within time and in a very good condition and when I needed to return it I had no issues and James made it easy for me to return. I got refunded straight away after they've received the memory cards back.
Next time I want to buy I know where to go now.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedMemory Cards
Failed refund
Failed refundSydney Surrounds, NSW

Failure to provide promised refund

published

Returned a product to them. They said they'd check it out and if truly faulty would refund the product cost and postage. Took a long while to get product refund, and then over a month for them to respond on the postage cost refund. They said ok, and that the refund was booked to be processed. But over a week later, it's still not through and again they're not responding to emails. NEVER do business with this mob again.

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Sat
Sat
  • 3 reviews
  • 1 like
  • Verified

Fraudulent activity

published

I usually don't leave bad reviews, but this time it's important to warn other people. Stay away from them!!!

Ordered a product and after paying for it I realised that the image and the description were different.
Contacted them, worst support ever, no answers for days. I tried to mediate the situation with them, they didn't even answer. Every time I had to open a new ticket to get an answer.
Despite of the fact they says "Dispatch in 24 hrs" after a week not even answers.
Cancelled the order, got a refund.
Stay away from them!

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo

Terrible process and customer service! Extremely slow and user unfriendly, unbelievable!

published
Product Quality
1/5
Return Claim MadeYes
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Electronics & Computing Shops

Find out how Shopping Express compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Trinketts
TrinkettsGreater Melbourne (Outer), VIC
  • 4 reviews
  • 6 likes

Refused to replace item. Issued refund then told us to rebuy item at $250 higher price.

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedTP-Link AX6000 Archer AX6000
Alex little
Alex littleSouth East Queensland, QLD
  • 3 reviews
  • 3 likes

Poor communication, inability to cancel an order without hassle

published

I ordered a pc part via the ebay linked provider futu online. I realised within 5 minutes I had ordered the wrong variation and I sent a cancellation request, which was not responded to until after the item had been sent. I was told to decline on delivery. As a result, I declined to accept the item on delivery, which was then returned to the dispatch address. However, now I am told they cannot find the item, and never received it. Australia post records clearly show it has been delivered. If you need to return stuff, good luck.

Product Quality
4/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
slipscope8197
slipscope8197South Australia
  • Verified

I just wanted to cancel my order...

published
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedAMD Ryzen 5 3600X

Related Articles

Previous
Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.20 Mar 2020
where-to-buy-and-how-to-choose-a-monitor-and-other-home-office-needs
Next
Jamie
JamieGold Coast
  • 3 reviews

incomplete product provided and will only offer a return if I pay for postage

published
Product Quality
3/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedASUS Dual GeForce RTX 2060 SUPER EVO OC
Vvv
VvvSydney, NSW
  • 2 reviews
  • Verified

Delivered Broken ASUS Vivobook Laptop X509JA-EJ159R

published

Purchased the brand new Asus Vivobook X509A-E159R. Opened the unit and was unable to use as screen was showing random picture. Contacted the team and nightmare getting them response from them. Someone got back to me [name removed] from support and I provided all the details requested but having so much difficulty getting them either give me refund or replace the unit. I am lost what are my options to get them to do the fair thing. One unhappy & sad shoppingexpress buyer

  • Thumbnail
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Electronics & Computing Shops

Find out how Shopping Express compares to other Electronics & Computing Shops

Know better, choose better.

Compare all

Very poor after sales service

published

Shipped an item that was dead on arrival and now two weeks later have not shipped a replacement. Have had multiple emails asking them to send the ROA and took a long time to even get that.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Abbas
AbbasGreater Melbourne (Outer), VIC
  • 3 reviews
  • 4 likes

Worst place to ever go shopping online for Computer parts

published

Guys, Spoiler Alert on shoppingexpress.com.au. One of the worst online shopping stores for Computer spares i have worked with. I have had an SSD fail on my SkullNUC - which is under warranty. They keep passing the buck around between reps and never provide a response. Send them emails on mail@shoppingexpress.com.au and they claim they never receive our emails. Ask to escalate and they have no other email - just one email which is mail@shoppingexpress.com.au
Absolute disaster working with these guys. I would not recommend them and would advice anyone shopping online for computer or gaming parts to stay clear/away from these guys.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes

Horrible company/customer service

published

Bought a misting fan from these guys a while back it stopped working after about a month.
They said at first yes we will send you a new one just discard of the old one.... Well I did and then a week after I did they said they needed it returned to be able to replace it.
Needless to say it was already gone. Even with the proof of the email saying dispose of it they refused to do anything.

Deleted account and moving on.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedMisting fan
Electronics & Computing Shops

Find out how Shopping Express compares to other Electronics & Computing Shops

Know better, choose better.

Compare all

Crap Customer Service

published

Our item was faulty but they refuse to refund our postage cost; if the item is faulty we should get a full refund of our costs. More reputable retailers around.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Bon J.
Bon J.Sydney, NSW
  • 2 reviews
  • 2 likes

Customer service useless

published

Wont ever reply and help with a problem i have, they just said to me to stop replying as i was not going to receive any refund. Waste of time

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedAMD CPU

Questions & Answers

Anwar A.
Anwar A.asked

James, We are still waiting for our desktops we paid for last week?!. We promised delivery Yesterday/Monday 06/07/2020 and you have not responded to phone calls or emails.

Shocking customer services.

SWCT

1 answer
hotkiwi
hotkiwi

How did you go on with this SWCT ? I also have nasty experience with this bot called James. At least the email look like coming from a bot, not a person.

traveller12010
traveller12010asked

Is there any possibility of any connection, association, affiliation, or common antecedents between Shopping Express and a company called Shoppingsquare?
They appear to operate from the same general area of Sydney, close to the same suburb it seems?
They have similar selling formats, sell the same type of goods, advertise goods "in stock" when the goods are "not in stock". Both engage in heavy "spam" type advertising, and certainly appear to treat customers in the same way.
I am not suggesting that they have any real connection, but because of the unfortunate similarities in location and operating methods, I am just asking if any one has any evidence to suggest that a connection is a possibility.
It would be an unfortunate coincidence if we have two separate, unrelated, on line organisations, marketing the same type of goods and who have evolved at the same time and place, and with the same or very similar attitudes to advertising, delivery and customer support.
traveller12010

2 answers
Dinodirect1
Dinodirect1

Don't know about Shopping Square but I have been to Shopping Express premises in Botany Road, Alexandria concerning a non delivery and they are associated with KS Computers at Auburn, Sydney, NSW. I was given the goods by Shopping Express but the invoice said "KS Computers". Recently I ordered some SD cards from KS Computers, and received delivery notification from "Shallothead" and the goods were delivered by Shopping Express. I have bought several items from both companies without any problems.

Grumpy
Grumpy

Interesting that these clowns are associated with KS computers. I ordered a hard drive from KS, thinking that it was in stock. What they actually meant was, it was in stock with their suppliers. Once the suppliers delivered it to them, they would deliver it to me. It toik a lot longer that I had hoped. Both companies are on my naughty list now.

Daniel
Danielasked

2 questions
1 - why wont you respond to my emails, calls, posts? (This is not good enough when you sold me a product which does not work)
2 - why would you treat a customer like this?

1 answer
Honest
Honest

I sent many emails daily and got respectful responses next day or by 48 hours over the weekends. Why a business should ignore a customer message? Did not happened to me before.

Get an answer from our members and Shopping Express representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.