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Shopping Express

Shopping Express

2.7 from 244 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

3.3
36 reviews
  • Product Quality
    4.0 (27)
  • Return Claim MadeYes · No (36)
  • Shipping
    3.6 (27)
  • Warranty Claim MadeYes · No (36)
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NoCokeNoSugar
NoCokeNoSugarSydney, NSW
  • 3 reviews
  • 1 like

Very fast delivery

published

My DIY PC order was placed on Friday (black Friday sales day) and I received my order on Sunday morning. Perfectly packed with everything accounted for. I didn’t think I’d receive it until Monday or maybe even Tuesday.

Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
DAJ
DAJSydney, NSW

No after sale support Don't buy from Shopping Express

published

Brought a printer on 21/9/2021 which was delivered 22/9/2021 and the printer would not work. Contacted the support email address with no clear answer to my problem and many emails later still no answer to my question on the printer.. I would never buy from this company again as they very unreliable
and don't respond to any emails and unable to telephone them only voice mail still
DO NOT BUY FROM THIS COMPANY..

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedHP OfficeJet Pro 9010
Unhappy Customer
Unhappy CustomerSydney, NSW
  • Verified

Bad Taste - Laptop purchase no delivery since 22nd August 2021

published

Disappointed to say the least. Purchased a laptop on 22nd August, paid for shipping and insurance. To date no delivery. SE no longer answering calls. Sent 7 emails to [Name Removed], no reply and no refund. May have to go to Department of Fair Trading. Clearly a bad taste

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedAsus VivoBook S712EA
Nicky
NickySydney, NSW
  • 4 reviews
  • 3 likes

It's very bad experience with SHopping Express

published

I made 2 different orders of graphic cards and fully paid. They canceled both of them without notifying me. I contacted them and Shopping Express said that they canceled my orders because they cannot get the supply from the distributor. This does not make sense, because they still sell that particular graphic card at higher price up to a few days after my order was canceled.
It's a very bad experience with Shopping Express.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Great experience

published

I admittedly had some apprehension when I saw so many mixed reviews on here about Shopping Express, but decided to pull the trigger on a well priced GPU when a colleage had previously purchased from them before and had a good experience.

I can only say that I too had a great experience. James T responded to my query about stock levels within a day and then shipping came surprisingly quick (Sydney to Perth in a week and during current covid restrictions). My GPU was well packed also. Seriously happy.

I too hope everyone gets this same experience and level of customer service.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Chris K
Chris KSydney, NSW
  • 2 reviews
  • 1 like
  • Verified

Need to LEARN how to treat customers !!

published

I have asked S.E. to contact me directly as Ive spent well over $15,000 on their website. Multiple CPU's, GTX 2080Super, 3070 Master, AORUS Motherboards, 1TB 2TB SSDs both M.2 and SATA - you name it I have purchased. I have asked that they call me MULTIPLE TIMES and I highlight this in LARGE TRED CAPITAL Letters.
[Name Removed] does NOT return my calls. NOT ONCE.
Covid has been around since March 2020, that's 1.5 years and other companies are open and have staff like MSY for one, CX another. Why can't they call ? I find it very frustrating when I have technical questions to ask and want an answer immediately.

Product Quality
3/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Ross
RossWide Bay-Burnett, QLD
  • 2 reviews

GREAT SERVICE

published

Great service from start to end with great prices. Recently purchased some Corsair Ram, realised after completing the order my delivery address was my old address. Quick email to the service desk, was answered and address updated both with the order and my account within 24hrs. Item was in my hands 3 business days later. Thanks Team

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

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hotkiwi
hotkiwiPerth, WA
  • 58 reviews
  • 35 likes

Ignores good customers, no vision

published
Product Quality
4/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Tony
TonyNew South Wales

Never again

published

Over a week before shipped, brand new (?) Hard drive failed within 3 months. Only went with them because it was cheaper

Product Quality
1/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedWd blue 1 tb 2 5" hdd
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CTPETE
CTPETEMetropolitan Adelaide, SA

Cheap and quick

published

Ordered a new router (Archer AX11000) from Shopping Express. It was by far the cheapest online and delivery was fast and the item arrived undamaged and there were no issues.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedTP-Link Archer AX11000
Anonymous
AnonymousGreater Melbourne (Metropolitan), VIC
  • 5 reviews
  • 4 likes

Do not recommend

published

Heard nothing until I contacted them, where they told me they had run out of stock. Even tho the site said they had some

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product Purchased27'' UltraGear 4K UHD Nano IPS 1ms 144Hz G-Sync Compatible Gaming Monitor
Neil
Neil
  • 3 reviews
  • 2 likes

Scumbags selling over retail

published

Taking advantage of shortages and hiking up prices. Disgusting behavior. Do not buy from them. They are simply rorting the system at the moment

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Electronics & Computing Shops

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Bad shipping

published

Bought 2k worth of items with insurance still didn't get express shipping wth are these people playing at?
Don't bother, i am tempted to get my items and send them back repurchase through amazon.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Chris L.
Chris L.South East Queensland, QLD
  • 2 reviews

Worst IT supplier of the year goes to

published
Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedIT Goods
Dan
DanThe Mallee, VIC
  • 2 reviews
  • 1 like

Bought new parts for PC upgrade. All arrive timely, works beautifully, no dramas.

published
Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Questions & Answers

Neehan T.
Neehan T.asked

I saw a good laptop with a good price, however, I am not sure whether to order from this website, due to the mixed reviews. Could someone tell me whether I should order from this website or not?

No answers
Anwar A.
Anwar A.asked

James, We are still waiting for our desktops we paid for last week?!. We promised delivery Yesterday/Monday 06/07/2020 and you have not responded to phone calls or emails.

Shocking customer services.

SWCT

1 answer
hotkiwi
hotkiwi

How did you go on with this SWCT ? I also have nasty experience with this bot called James. At least the email look like coming from a bot, not a person.

traveller12010
traveller12010asked

Is there any possibility of any connection, association, affiliation, or common antecedents between Shopping Express and a company called Shoppingsquare?
They appear to operate from the same general area of Sydney, close to the same suburb it seems?
They have similar selling formats, sell the same type of goods, advertise goods "in stock" when the goods are "not in stock". Both engage in heavy "spam" type advertising, and certainly appear to treat customers in the same way.
I am not suggesting that they have any real connection, but because of the unfortunate similarities in location and operating methods, I am just asking if any one has any evidence to suggest that a connection is a possibility.
It would be an unfortunate coincidence if we have two separate, unrelated, on line organisations, marketing the same type of goods and who have evolved at the same time and place, and with the same or very similar attitudes to advertising, delivery and customer support.
traveller12010

2 answers
Dinodirect1
Dinodirect1

Don't know about Shopping Square but I have been to Shopping Express premises in Botany Road, Alexandria concerning a non delivery and they are associated with KS Computers at Auburn, Sydney, NSW. I was given the goods by Shopping Express but the invoice said "KS Computers". Recently I ordered some SD cards from KS Computers, and received delivery notification from "Shallothead" and the goods were delivered by Shopping Express. I have bought several items from both companies without any problems.

Grumpy
Grumpy

Interesting that these clowns are associated with KS computers. I ordered a hard drive from KS, thinking that it was in stock. What they actually meant was, it was in stock with their suppliers. Once the suppliers delivered it to them, they would deliver it to me. It toik a lot longer that I had hoped. Both companies are on my naughty list now.

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