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Shopping Express

Shopping Express

2.7 from 243 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

1.7
7 reviews
5
(1)
4
(0)
3
(0)
2
(1)
1
(5)
  • Product Quality
    2.5 (6)
  • Return Claim MadeYes (7) · No
  • Shipping
    2.8 (5)
  • Warranty Claim MadeYes · No (7)
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Reviewer Photos & Videos

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Web Bridge
Web BridgeGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Great service and easy return

published

James from shopping express facilitated a return for my order even though it was my fault as I ordered some 2 memory cards assuming that I have empty slots that I can install them into my ton find out there are no empty slots after I opened my laptop.
The order was delivered within time and in a very good condition and when I needed to return it I had no issues and James made it easy for me to return. I got refunded straight away after they've received the memory cards back.
Next time I want to buy I know where to go now.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedMemory Cards
Sat
Sat
  • 3 reviews
  • 1 like
  • Verified

Fraudulent activity

published

I usually don't leave bad reviews, but this time it's important to warn other people. Stay away from them!!!

Ordered a product and after paying for it I realised that the image and the description were different.
Contacted them, worst support ever, no answers for days. I tried to mediate the situation with them, they didn't even answer. Every time I had to open a new ticket to get an answer.
Despite of the fact they says "Dispatch in 24 hrs" after a week not even answers.
Cancelled the order, got a refund.
Stay away from them!

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo

Terrible process and customer service! Extremely slow and user unfriendly, unbelievable!

published
Product Quality
1/5
Return Claim MadeYes
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Alex little
Alex littleSouth East Queensland, QLD
  • 3 reviews
  • 3 likes

Poor communication, inability to cancel an order without hassle

published

I ordered a pc part via the ebay linked provider futu online. I realised within 5 minutes I had ordered the wrong variation and I sent a cancellation request, which was not responded to until after the item had been sent. I was told to decline on delivery. As a result, I declined to accept the item on delivery, which was then returned to the dispatch address. However, now I am told they cannot find the item, and never received it. Australia post records clearly show it has been delivered. If you need to return stuff, good luck.

Product Quality
4/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Electronics & Computing Shops

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slipscope8197
slipscope8197South Australia
  • Verified

I just wanted to cancel my order...

published
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedAMD Ryzen 5 3600X
Jamie
JamieGold Coast
  • 3 reviews

incomplete product provided and will only offer a return if I pay for postage

published
Product Quality
3/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedASUS Dual GeForce RTX 2060 SUPER EVO OC
Vvv
VvvSydney, NSW
  • 2 reviews
  • Verified

Delivered Broken ASUS Vivobook Laptop X509JA-EJ159R

published

Purchased the brand new Asus Vivobook X509A-E159R. Opened the unit and was unable to use as screen was showing random picture. Contacted the team and nightmare getting them response from them. Someone got back to me [name removed] from support and I provided all the details requested but having so much difficulty getting them either give me refund or replace the unit. I am lost what are my options to get them to do the fair thing. One unhappy & sad shoppingexpress buyer

  • Thumbnail
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo

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Questions & Answers

Neehan T.
Neehan T.asked

I saw a good laptop with a good price, however, I am not sure whether to order from this website, due to the mixed reviews. Could someone tell me whether I should order from this website or not?

No answers
Anwar A.
Anwar A.asked

James, We are still waiting for our desktops we paid for last week?!. We promised delivery Yesterday/Monday 06/07/2020 and you have not responded to phone calls or emails.

Shocking customer services.

SWCT

1 answer
hotkiwi
hotkiwi

How did you go on with this SWCT ? I also have nasty experience with this bot called James. At least the email look like coming from a bot, not a person.

traveller12010
traveller12010asked

Is there any possibility of any connection, association, affiliation, or common antecedents between Shopping Express and a company called Shoppingsquare?
They appear to operate from the same general area of Sydney, close to the same suburb it seems?
They have similar selling formats, sell the same type of goods, advertise goods "in stock" when the goods are "not in stock". Both engage in heavy "spam" type advertising, and certainly appear to treat customers in the same way.
I am not suggesting that they have any real connection, but because of the unfortunate similarities in location and operating methods, I am just asking if any one has any evidence to suggest that a connection is a possibility.
It would be an unfortunate coincidence if we have two separate, unrelated, on line organisations, marketing the same type of goods and who have evolved at the same time and place, and with the same or very similar attitudes to advertising, delivery and customer support.
traveller12010

2 answers
Dinodirect1
Dinodirect1

Don't know about Shopping Square but I have been to Shopping Express premises in Botany Road, Alexandria concerning a non delivery and they are associated with KS Computers at Auburn, Sydney, NSW. I was given the goods by Shopping Express but the invoice said "KS Computers". Recently I ordered some SD cards from KS Computers, and received delivery notification from "Shallothead" and the goods were delivered by Shopping Express. I have bought several items from both companies without any problems.

Grumpy
Grumpy

Interesting that these clowns are associated with KS computers. I ordered a hard drive from KS, thinking that it was in stock. What they actually meant was, it was in stock with their suppliers. Once the suppliers delivered it to them, they would deliver it to me. It toik a lot longer that I had hoped. Both companies are on my naughty list now.

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