Reviewer Photos & Videos
Refused to replace item. Issued refund then told us to rebuy item at $250 higher price.
Bought a TP Link AX6000 wifi router. Item had niggling problems from the start, but after one of the ports went, and a few months later the router stopped working it was time to claim on the manufacturer’s 3 Year warranty. TP Link issued an RMA, and told us to contact the seller. Seller was issued with their own RMA and we have email confirmation going both ways that a replacement item was what we we wanted. Item was shipped (at our expense ($30)) to seller.
With no communication from Shallothead/Shopping Express, a refund was issued. Seller h...as stock of this item and is still selling them on Ebay and through their Shopping Express online store. When we contacted the seller we were told to repurchase the item if we wanted a new one. The item is now $250 more expense than when we bought it. At present the manufacturer is pointing at the seller. We will be approaching consumer affairs next. This is a blatant attempt to make an additional $250 off us, not including the postage we had to wear to return the item to them.
Great price and quick delivery
I was on the hunt for an entry level graphics card for a new PC build. After checking all over the internet found Shopping Express to have the best price by far. I ordered an ASUS 1650 Super graphics card on Thursday night (17th Sept) and by COB Friday there was a tracking number and email from Australia Post stating it was at the Sydney Collection Centre. I received the card today (Tuesday 22nd) at my home in SEQ. I have had bad experiences with other computer vendors (I waited almost 8 weeks once for a monitor from a so called 'reputable' dealer) but am very happy to have found Shopping Express.....I will use again.
Poor communication, inability to cancel an order without hassle
I ordered a pc part via the ebay linked provider futu online. I realised within 5 minutes I had ordered the wrong variation and I sent a cancellation request, which was not responded to until after the item had been sent. I was told to decline on delivery. As a result, I declined to accept the item on delivery, which was then returned to the dispatch address. However, now I am told they cannot find the item, and never received it. Australia post records clearly show it has been delivered. If you need to return stuff, good luck.
I just wanted to cancel my order...
20 minutes after i ordered a cpu from the site i realised i didnt need the part and went to cancel the order (this was on a Saturday). 2 days later they get back to me asking "am i sure" and then i get an email saying it has been posted that afternoon (the following Monday).
So i asked them to redirect the postage so that we dont waste time and i can refund the order, they say i have to contact aus post to redirect, so i did, Australia post said to me the person who sent the item can only re direct. I let them know they were wrong and that they...
Went better than expected
I read a few mixed review, but my own experience was good. Got some good deals on a PSU, GPU, and SSD, which arrived on time and in good condition.
incomplete product provided and will only offer a return if I pay for postage
Their product offered a free game with purchase of their product, after emailing them they were unable to provide the promised redeemed product as they say it is a redemption with a third party. After liasing with both companies they managed to provide me a redemption of the completely wrong (unwanted) product. Annoyed with the month of correspondence email I have requested a refund instead, but they claim my refund is based only of a change of mind so I am not entitled to the full amount refunded and I would have to pay for my own postage.
I ...don't doubt there have been some issues with the third party site not living up to their promises however the only reason I bought their Galax Geforce 2060 was for the promotion Shopping Express advertised for a free game download. If you advertise it as part of a deal and do not honor the product I feel cheated, I understand some companies make mistakes but to be completely unempathetic and reject the claims for a full refund or also ask for postage after having made very expensive purchases seems completely unethical.
Very rude customer service including after sales and warranty
Praying for not having any kind of issue after purchasing from them or your nightmare would start. I don't really want to repeat how friendy or rude their staff is, Just remeber there would be a reason that they have such a low price
Delivered Broken ASUS Vivobook Laptop X509JA-EJ159R
Purchased the brand new Asus Vivobook X509A-E159R. Opened the unit and was unable to use as screen was showing random picture. Contacted the team and nightmare getting them response from them. Someone got back to me [name removed] from support and I provided all the details requested but having so much difficulty getting them either give me refund or replace the unit. I am lost what are my options to get them to do the fair thing. One unhappy & sad shoppingexpress buyer
Easy, quick purchase
First time I've used Shopping Express as I normally buy local. Purchased on Sunday, received Wednesday 9am (N.S.W to Brisbane)
Paid for postage + insurance and product still cheaper then local stores
ASUS UX463 Purchase
I Purchased my ASUS from Shopping Express via eBay. The unit was delivered within 2 days. Great laptop. Easy to use and sturdy casing. I really enjoy using this for work.
Very poor after sales service
Shipped an item that was dead on arrival and now two weeks later have not shipped a replacement. Have had multiple emails asking them to send the ROA and took a long time to even get that.
Fast safe delivery - exceeded my expectations!
I was sceptical about Shopping Express because they were cheap and I hadn't heard of them before, but they delivered my laptop safe and sound, and 2 days earlier than the expected date
ASUS Zenbook from Shopping Express
Asus ZenBook 14 UX434FLC 14" 1080p Touch i7-10510U 16GB 1TB SSD MX250 W10P Royal Blue Laptop. Best price offered for the ASUS Zenbook, great communication and fast guaranteed service.
Cost me $200- to shop through Shopping Express
Purchased an ASUS ZenBook laptop which carried a $200 cash back offer. This was a critical component of the decision to purchase.
Told to wait a week or two for the calim information to be provided.
Followed up via e mail with Shopping Express within two weeks - no response.
Followed up again and was told the promotion had finished - and now nobody wants to know.
Trust is a critical part of any decision to purchase online - and my trust in Shopping Express has been destroyed.
A warning to all potential and current customers of Shopping Express.
I would happily shop with them again.
Shopping Express had the cheapest price for the Asus Zenbook I wanted. The transaction was simple and delivery was very fast.
I’m very happy with this company and also happy with my Zenbook. Asus had a promotion running at my time of purchase for a $100 e-gift card redemption, which was an added bonus.
Based on my experience, I would recommend Shopping Express.
Terrible and can't go back
Been waiting over 3 weeks since paying for my purchase. Now I check up on the order and it has been cancelled with no email, no contact, no refund. This is not good. Now I've started searching for reviews and see this company is notorious.
I had spent > $1000 on computer parts. Pretty concerned at this point
Great product and quick response and perfect postage. Highly recommended
Asus 14" zen book laptop. Child friendly and light weight. Gen10 CPU. My son has used it for 2 days and is very excited to use it. Friendly service and helpful.
I found Shopping Express provided the best price for the purchase of my Asus Zenbook laptop. The online order process was straight-forward. The purchase was delivered safely and in a reasonable time .
Great prices and safe shipping
Ordered my CPU and GPU from here due to their great prices and had no issues. Shipping was prompt. A bargain option for PC parts, but I haven’t had to deal with them re warranty so have no insight there.
About 2 months ago I was searching everywhere online for a new Gaming Laptop. Didn't really think I could afford anything decent at the time, but to my happy surprise ShoppingEx had the Asus TUF gaming range @the best price Anywhere online (I procrastinated for weeks researching btw) Anyway I ordered with part Zip-Pay & part debit card to make up the difference, another great service. Got my new laptop with-in 10 days (amazing) & it was Perfect! Not one problem & it was exactly what I wanted & needed. Great system- Ryzen7 16gb gtx1650 model bt...w. I cannot fault them so will be ordering a new monitor from them this weekend and will review the outcome ;p Only 1 thing stops this being 5star...I didn't receive the ASUS laptop carry backpack that is supposed to come in the box, was looking forward to that. But good job. C.Russell Albany W.A
I purchased two 12TB hard drives through Shopping Express as they had advertised a free SSD if you purchased two hard drives between certain dates. I received my hard drives, however, they had post dated the invoice making me ineligible for the free SSD. Numerous emails and even sent them a copy of my bank statement showing the date of purchase but they refuse to supply what they advertised. I will never deal with them again.
I LOVE IT
I ordered a CPU. It was great! Arrived in 2 days and The product was in immaculate condition. Great company, will recommend!
Psssss: My experience was the opposite and I hated it but they paid me a lot anyway to do this.
The Customer is Always Wrong
What started as a good purchase turned bad. I purchased a laptop, and the bonus was a USB security key.
I advised them I had received the laptop, but not the key. I searched the box 3-4 times, my wife verified the key was not present.
They then said a stocktake showed that it was sent.
So who is right ? I certainly don't have the item, which was supposedly in the box.
As it was a bonus, I am not particularly concerned, however, it does make me feel that if this had been a major and very expensive item, where would I stand.
All in all, 2/5
5700 XT Graphics card Shipped within hours, received quickly- promo code provided promptly too
Bought a 5700 XT from their online site-cheapest price in the country by far
Bought 11am, shipped by 4pm
Received within a few days
Emailed support for the free game code and they responded quickly too (same day)
Atrocious Customer Service
While ordering all my products went smoothly, upon requesting a refund on a faulty item, I experienced absolutely atrocious customer service from the Sales Manager. The sales manager refuted to deliver a product by a certain deadline (despite being told otherwise several hours before). Upon raising the point with the sales manager, he decided to not give me a discounted price on the item, charging me more than necessary. Just to clarify, the sales manager raised the price of an item out of anger with me as opposed to out of any business reasons.... Upon requesting to speak to another team member, I was rudely hung up on. I feel cheated by Shopping Express as I had no choice but to purchase the item at the increased price as I was misled to believe that I could get the item before a certain deadline. While the rest of my experience with the business has been pleasant, this experience with the sales manager alone has turned me away from the company indefinitely.
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