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Worst place to ever go shopping online for Computer parts
Guys, Spoiler Alert on shoppingexpress.com.au. One of the worst online shopping stores for Computer spares i have worked with. I have had an SSD fail on my SkullNUC - which is under warranty. They keep passing the buck around between reps and never provide a response. Send them emails on email@example.com and they claim they never receive our emails. Ask to escalate and they have no other email - just one email which is firstname.lastname@example.org
Absolute disaster working with these guys. I would not recommend them and would advice anyone shopping online for computer or gaming parts to stay clear/away from these guys.
sent the money via credit card now denighs it
watch out you do not get stung this guy trades under many titles. purchased APC UPS from him have the bank receipt he says no no money so no goods.
Parts shipped the day after, parts arrived earlier than expected. I had to ask customer support for some AMD codes. The store has competitive prices, would buy from here again.
misleading advertising/terrible customer service/Horrible company
Kai Seng Computer Solution
All this are same company operating as different entity. I have purchased a laptop through shopping express ebay store, which was advertise as touch screen, but when i got the product i wasn't. when i asked them to replace the unit with as advertise they said we will only refund as this was incorrect advertising. then i purchased from another seller on ebay (Kai Seng Computer Solution) and when i got the laptop from them it was the exact same (even serial number same) laptop which I...got from Shopping express. when i called them up the customer service person was acting so arrogant and not even accepting their mistake, they way he spoke was this what it is and thats your fault to have purchased with us. also refund was still pending for previous purchase which was returned 2 weeks back. now i have paid almost 3k to this guys and not getting the product which they have advertised and i have paid for twice.
Decent turnaround and overall positive experience
Bought a thermaltake fully modular 650w 80+ gold rgb psu and gskill flarex ram on the sunday during black friday sales, arrived today (exactly two weeks later). Parts came as they wouldve if I bought from more reputable retailers, no damage to the packaging and most of the delay was because of auspost. Very good deals, my pc wouldve cost about $70-100 more if I hadnt bought from shopping express.
Horrible company/customer service
Bought a misting fan from these guys a while back it stopped working after about a month.
They said at first yes we will send you a new one just discard of the old one.... Well I did and then a week after I did they said they needed it returned to be able to replace it.
Needless to say it was already gone. Even with the proof of the email saying dispose of it they refused to do anything.
Deleted account and moving on.
Good Value And Great To Deal With.
I have been purchasing items from Shopping Express for over a year and have always found them to be the best value for the items I purchased. Once I had a problem with a motherboard and they were very helpful.
Sometimes they might be a little slow on delivery but to me that is a minor concern.
I highly recommend Shopping Express to purchase computer hardware.
Great price and fast turn around.
I bought an LG 34 Inch Ultragear from them recently and shipped within the 24 hour of my order so got it day after.
Very happy with the price and the quick turnaround.
They sell the best SSD's
On Tuesday 6th August 2019 somebody purchased a Crucial MX500 2TB SSD for $338.30 without me knowing also it was sent to the wrong address so I disputed it with PayPal and they refunded me my money back.
On Friday 9th August 2019 Marcus signed for it and then he ripped the box open and he replaced it with a Crucial MX500 1TB SSD before he returned it to sender.
On Monday 16th September his sister returned the Crucial MX500 2TB SSD back to Shopping Express but I have no idea with happened in between him receiving the SSD until his sister returned it.
Huh, my return was alright
At the risk of sounding like I was paid to write this, my refund went without a hitch. Got a DOA motherboard, sent an email off about getting a refund and was responded to same day. Sent some more info and a pic, got a return label, off it went. Refund about 12 days later. Maybe I was lucky, I don't know.
Crap Customer Service
Our item was faulty but they refuse to refund our postage cost; if the item is faulty we should get a full refund of our costs. More reputable retailers around.
Customer service useless
Wont ever reply and help with a problem i have, they just said to me to stop replying as i was not going to receive any refund. Waste of time
Lousy customer support
I made the mistake of buying a computer part from them. It did not work, and they did everything possible to make it difficult for me to return it and get a refund. After a couple of weeks of wasted time I simply gave up and let them keep the money.
Terrible customer support!
So i ordered 6 computer parts and i paid for auspost shipping i got fastway somehow
my ram i ordered was out of stock do they delayed the dispatch by 1 WEEK! without warning me
they only told me when i contacted them.
However i did get all my parts in working condition and i didn't pay much for the parts as well! cheap parts
Good range, prices, products, shipping costs
I've purchased all sorts of things from Shopping Express-- going back to 2014. Each item arrived in decent time, intact, with reasonable shipping charges. Many items have free shipping- so hard to beat that one. Unlike some others posting here, I always got notification when the item shipped. Never have had any issues at all.
Completely satisfied with shopping express. After reading reviews here I was a bit worried if I have chosen the right seller, BUT I did. Ordered laptop (1400$) on 1.1.19 and already writing this review on new computer. And I live in far north Queensland. I am also satisfied with services of Fastways! Delivery was 1 day delayed but just judging by current weather situation, was expecting it much later.
Communication with support team from SE was as well fast and professional.
I believe that some people had trouble with this company but be honest with yourself guys, are you always 100%? We are all just people.
Have a good day.
Ordered and paid for a gaming screen on 18 Oct and its now 17th Dec. Fast Ways the couriers have not delivered and Shopping Express have not returned any of my calls. Not likely to use this ever again. someone is dodgy somewhere along the supply chain. Next time I'll pay more and collect it myself. Asked for immediate delivery and even then no assurances.
Very good customer service
Bought some DDR4 memory new, unfortunately one of the memory sticks had a fault. Called the Shopping Express phone line and was pleasantly surprised to talk to real Australian people with good English and phone mannerism. They timely provided an RMA and item was returned and refund provided. Would use again!
Very happy user of Shopping Express
I was shocked to see the low rating of this website. I have bought many computer parts from shopping express and not had a single issue once. Delivery is fast and it is always the first place I come to look due to their low price and great sales. A very happy customer here.
Ordered an almost complete system built around a specific Vega 56 card. Emailed them after a few days to check on the order and they said they were waiting on just the case. After a few more days of waiting, I called and found out the Vega wasn't in stock and they don't know when they'll get more stock from the supplier. They did offer another Vega 56 they had in stock (which is inferior and with a blower) so I cancelled the whole order.
Not great at all in updating me, wasted more than a week.
Great Service, Great Quality fast shipping!
These guys were great to work with, I've order up to $1000 worth of stuff with them and the service was superb, the quality of the products are as of expected and it arrived safely and moderately fast!!! A+
On more than one occasion I have bought an item and a week later they refunded my money with no explanation.
Incompetent with inaccurate information on their own stock
I spent a few weeks making sure I had the right parts for my order, (especially the BIOS being upgraded to be compatible with CPU) Customer service reassure it's updated, when I receive the order the motherboard is still on the release F1 Bios, and it's nearly bricked. Didn't acknowledge they screwed up.
Excellent product and service
I purchased this through shopping express as I've made many purchases through them before and have been very happy each time. Nvidia as far as I am aware didnt sell this in Australia till recently and have seen great things about it. There was meant to be a delay in delivery but to my surprise it arrived a couple of days later. To say I'm happy with it is an understatement. If u want an all in 1 device for making your TV a really smart TV then this is it. It certainly lives up to all the hype about it. This review isn't being paid for and I ha...ven't been asked to write the review, but if nvidia are seeing this I'm not against receiving gifts etc. Lol. But seriously if you want a device that does all your streaming, gaming and video playback then this is it. The play store is limited but if u look online or YouTube you can find workarounds. As for shopping express, I can't rate them any higher. As per other reviews, I'm fully aware that there can be hiccups now and then with processing orders etc, but with all my experience with these guys, I can't complain. Will return again for future purchases.
Stop using Fastway!
Shopping Express is a good site/store, I bought what I wanted easily, website is easy to use and love your cheap prices. Would be a 5 star review but I Gave 1 star because they use a crappy postal service. Fastway is a joke, please switch to Aus post. Fastway advertises "am pick to pm delivery" in Sydney. My parcel was picked up within the same day, but according to their online tracking it was delivered between 3 Sydney depots over 3 days. So, I was forced to call them on the fourth day and they finally put in a request for urgent delivery. I ordered the same PC piece from PC case gear and it came from Melbourne faster than my delivery with Fastway.
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