Parts shipped the day after, parts arrived earlier than expected. I had to ask customer support for some AMD codes. The store has competitive prices, would buy from here again.
Decent turnaround and overall positive experience
Bought a thermaltake fully modular 650w 80+ gold rgb psu and gskill flarex ram on the sunday during black friday sales, arrived today (exactly two weeks later). Parts came as they wouldve if I bought from more reputable retailers, no damage to the packaging and most of the delay was because of auspost. Very good deals, my pc wouldve cost about $70-100 more if I hadnt bought from shopping express.
Good Value And Great To Deal With.
I have been purchasing items from Shopping Express for over a year and have always found them to be the best value for the items I purchased. Once I had a problem with a motherboard and they were very helpful.
Sometimes they might be a little slow on delivery but to me that is a minor concern.
I highly recommend Shopping Express to purchase computer hardware.
Great price and fast turn around.
I bought an LG 34 Inch Ultragear from them recently and shipped within the 24 hour of my order so got it day after.
Very happy with the price and the quick turnaround.
They sell the best SSD's
On Tuesday 6th August 2019 somebody purchased a Crucial MX500 2TB SSD for $338.30 without me knowing also it was sent to the wrong address so I disputed it with PayPal and they refunded me my money back.
On Friday 9th August 2019 Marcus signed for it and then he ripped the box open and he replaced it with a Crucial MX500 1TB SSD before he returned it to sender.
On Monday 16th September his sister returned the Crucial MX500 2TB SSD back to Shopping Express but I have no idea with happened in between him receiving the SSD until his sister returned it.
Huh, my return was alright
At the risk of sounding like I was paid to write this, my refund went without a hitch. Got a DOA motherboard, sent an email off about getting a refund and was responded to same day. Sent some more info and a pic, got a return label, off it went. Refund about 12 days later. Maybe I was lucky, I don't know.
Terrible customer support!
So i ordered 6 computer parts and i paid for auspost shipping i got fastway somehow
my ram i ordered was out of stock do they delayed the dispatch by 1 WEEK! without warning me
they only told me when i contacted them.
However i did get all my parts in working condition and i didn't pay much for the parts as well! cheap parts
Good range, prices, products, shipping costs
I've purchased all sorts of things from Shopping Express-- going back to 2014. Each item arrived in decent time, intact, with reasonable shipping charges. Many items have free shipping- so hard to beat that one. Unlike some others posting here, I always got notification when the item shipped. Never have had any issues at all.
Completely satisfied with shopping express. After reading reviews here I was a bit worried if I have chosen the right seller, BUT I did. Ordered laptop (1400$) on 1.1.19 and already writing this review on new computer. And I live in far north Queensland. I am also satisfied with services of Fastways! Delivery was 1 day delayed but just judging by current weather situation, was expecting it much later.
Communication with support team from SE was as well fast and professional.
I believe that some people had trouble with this company but be honest with yourself guys, are you always 100%? We are all just people.
Have a good day.
Very good customer service
Bought some DDR4 memory new, unfortunately one of the memory sticks had a fault. Called the Shopping Express phone line and was pleasantly surprised to talk to real Australian people with good English and phone mannerism. They timely provided an RMA and item was returned and refund provided. Would use again!
Very happy user of Shopping Express
I was shocked to see the low rating of this website. I have bought many computer parts from shopping express and not had a single issue once. Delivery is fast and it is always the first place I come to look due to their low price and great sales. A very happy customer here.
Ordered an almost complete system built around a specific Vega 56 card. Emailed them after a few days to check on the order and they said they were waiting on just the case. After a few more days of waiting, I called and found out the Vega wasn't in stock and they don't know when they'll get more stock from the supplier. They did offer another Vega 56 they had in stock (which is inferior and with a blower) so I cancelled the whole order.
Not great at all in updating me, wasted more than a week.
Great Service, Great Quality fast shipping!
These guys were great to work with, I've order up to $1000 worth of stuff with them and the service was superb, the quality of the products are as of expected and it arrived safely and moderately fast!!! A+
Excellent product and service
I purchased this through shopping express as I've made many purchases through them before and have been very happy each time. Nvidia as far as I am aware didnt sell this in Australia till recently and have seen great things about it. There was meant to be a delay in delivery but to my surprise it arrived a couple of days later. To say I'm happy with it is an understatement. If u want an all in 1 device for making your TV a really smart TV then this is it. It certainly lives up to all the hype about it. This review isn't being paid for and I ha...ven't been asked to write the review, but if nvidia are seeing this I'm not against receiving gifts etc. Lol. But seriously if you want a device that does all your streaming, gaming and video playback then this is it. The play store is limited but if u look online or YouTube you can find workarounds. As for shopping express, I can't rate them any higher. As per other reviews, I'm fully aware that there can be hiccups now and then with processing orders etc, but with all my experience with these guys, I can't complain. Will return again for future purchases.
Good prices but everything else lacking
Good prices but it ends there really.
Sensitive products shipped loose in a box banging around - why not 50 cents of bubble wrap?
Emails ignored even when trying to do a bulk order of something (doesn't give me confidence if anything went wrong).
Prices are great. Slow to ship, and use Australia's worse courier service
Searched around for what I wanted to buy, and Shopping Express had the best price, by a small margin. If I had known at the time that they'd be using Fastway as their courier, I would have shopped elsewhere. Doesn't matter how good the company itself is, or how good their prices are, your package won't come on time, and may never come again due to the courier company Shopping Express uses.
I'm still waiting on something I ordered 9 days ago (Sydney to Brisbane). Took 5 days to ship, and has been lost now with the courier for 3 days.
The m...arginal savings aren't really worth the risk, from what I can see right now. After reading other reviews, I'm nervous that I'll either never see the products I ordered, or that they'll come broken. Update: Was able to get through to the head office (after failing completely dealing with the courier directly). They escalated the issue, and it was resolved within 24 hours. Total of 13 days to receive goods, and goods were as advertised, as previously stated a slightly better price than competitors. It is possible to elect to ship through Australian Post, thus avoiding issues with the courier service.
Fast delivery, initially was sceptical because of other reviews
Bought PC parts worth $900 from Shopping Express, sent it within 3 days but that's due to Anzac Day happening in that period. They did use Fastway and arrived the day after (I live 3 hours from Sydney) but no one was home so they took it back to their Newcastle warehouse (don't know why they wouldn't drop it at the local post office). Luckily they have a redeliver service and got it on Monday. Shopping express is cheap and their delivery service is fast if you live somewhat near Sydney, let's see how they hold up if I have to return a product or something.
I'd have to include that the pc case box had a bit of damage in it but the case itself was fine. Although both boxes were placed on the side of the front door carefully.
Firstly Unsure after reading reviews, but overall good experience.
I ordered all parts for a PC build and all parts arrived in the next five days with no hassle. After a few months my Hard Drive began to fail so I had it replaced under warranty. Customer support responded quickly and after I confirmed the Serial Number, I had it replaced in the next two weeks.
I would shop again at this business and I was surprised to have such a good experience despite the negative reviews.
Yes I am a real customer...
Slow to ship.
Ordered parts totaling $1250 late Sunday. All items were shown as being in stock and stated that they would ship in 24 hours. My order shipped on Thursday after emailing them the day before asking what was going on.
+1 star for being cheap.
Let's see how long it takes for Fastway to deliver (even though the delivery method selected was "Auspost, courier", very ambiguous)?
Unlike other people’s experiences
I bought 5 PC parts totalling $400. The parts were shipped the next day (unlike other people) except they used Fastway Couriers which I know from past experiences are TERRIBLE.
Very slow service
Takes a long time to receive an order. They appear to be very slow in processing an order. It would seem around
2 days before it leaves their premises.
I ordered a motherboard from them because its price was good.
I got what I ordered in fairly good time.
Quick, good to deal with
My experience was very good. Ordered $1600 in of a parts on a Friday, it was a shipped Monday using Oz Post. I called them. Phone was answered quickly, they were professional. Not proactive in communications - a mouse had delayed shipping by 24hrs, which I only found out on the phone.. so maybe ring them if your order status isn't moving. But for me they were cheapest for a lot of my components, and I will use them again, happily
I'm living in Sydney and it wasn't got any issue for the delivery. It only take 4 day for me
Not perfect, but not too bad
Am a regular customer over a number of years, making multiple purchases annually of an average spend of $650.00 per transaction, I have had few issues with Shopping Express. Generally my order is processed within 3 days and despatched soon after taking about 4 days to arrive in NQ, so about 10 days from when I order is factored in. I can only recall 2 instances where I was dissatisfied with their service, where SE failed to communicate to me delays with their warehousing and it seems email responses usually take more than 24 hours. When I have ...phoned, most times my queries have been promptly answered and actioned. Submitted a DOA 3 weeks ago, with a replacement arriving today - much sooner than I expected. No, the Shopping Express experience is not perfect, but they are often a lot cheaper than their competitors (so I expect a small trade-off, as cheaper often means a lot busier) and from my experience they are not too bad.
Questions & Answers
James, We are still waiting for our desktops we paid for last week?!. We promised delivery Yesterday/Monday 06/07/2020 and you have not responded to phone calls or emails.
Shocking customer services.
How did you go on with this SWCT ? I also have nasty experience with this bot called James. At least the email look like coming from a bot, not a person.
Is there any possibility of any connection, association, affiliation, or common antecedents between Shopping Express and a company called Shoppingsquare?
They appear to operate from the same general area of Sydney, close to the same suburb it seems?
They have similar selling formats, sell the same type of goods, advertise goods "in stock" when the goods are "not in stock". Both engage in heavy "spam" type advertising, and certainly appear to treat customers in the same way.
I am not suggesting that they have any real connection, but because of the unfortunate similarities in location and operating methods, I am just asking if any one has any evidence to suggest that a connection is a possibility.
It would be an unfortunate coincidence if we have two separate, unrelated, on line organisations, marketing the same type of goods and who have evolved at the same time and place, and with the same or very similar attitudes to advertising, delivery and customer support.
Don't know about Shopping Square but I have been to Shopping Express premises in Botany Road, Alexandria concerning a non delivery and they are associated with KS Computers at Auburn, Sydney, NSW. I was given the goods by Shopping Express but the invoice said "KS Computers". Recently I ordered some SD cards from KS Computers, and received delivery notification from "Shallothead" and the goods were delivered by Shopping Express. I have bought several items from both companies without any problems.
Interesting that these clowns are associated with KS computers. I ordered a hard drive from KS, thinking that it was in stock. What they actually meant was, it was in stock with their suppliers. Once the suppliers delivered it to them, they would deliver it to me. It toik a lot longer that I had hoped. Both companies are on my naughty list now.
1 - why wont you respond to my emails, calls, posts? (This is not good enough when you sold me a product which does not work)
2 - why would you treat a customer like this?
I sent many emails daily and got respectful responses next day or by 48 hours over the weekends. Why a business should ignore a customer message? Did not happened to me before.
Get an answer from our members and Shopping Express representatives
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