Worst customer service EVER!
Ordered two items from this place as a test order for future consideration as I build computer systems locally. First Item was a computer case, with which I had no problem. Order dispatched on time at reasonable price. Second item in the order was a power supply which was DOA. As soon as I switched it on, it exploded.
I followed their instructions and opened a dispute on July 3, expecting a response within 24 hours. On July 7 I was asked for the serial number of the unit.I received an email on the 8th suggesting a credit would be arranged so...I could re-order "to save delay". What they did not explain was that I would need to pay for the item, and then wait for the refund. On July 9 I finally received a mailing label to return the unit. On July 14 I spoke with James via telephone requesting that a new unit be sent so I could complete the computer build. He told me "it was just a power supply" and that I was making too much of a fuss. He was very rude with me at the time. The power supply cost a total of $281 with shipping, an amount which James said I should pay again if I wanted the replacement. It is now July 16 and I am still trying to find out when a replacement will be sent. The original order was placed on June 20, so it has now been almost a full month, and I have no idea when the unit will be replaced. If you can be certain that you will not require any customer service, then maybe the risk is worth it, but if you need to replace an item, then there are far better options available. In future I will happily pay a slightly higher price elsewhere, than to take the risk of this place again. worst customer service possible
Excellent price, supper fast shipping!
I purchased a 28" UHD monitor through eBay from these guys. I was a little nervous as I read some bad reviews on this site, however all the recent feedback seemed positive. The price was $40 cheaper than anyone else and the shipping was free! I got all the automated emails from their system telling me the status so I knew exactly what was happening. I ordered it on a Tuesday night, it was shipped on a Wednesday afternoon and I had it on Thursday! I would recommend these guys, very happy.
Great price, fast shipping and good communications
No issues at all
Have purchased two differnt laptops from this site and all have been brand new condition. Postage has been quick within four days of purchase (I live interstate in a regional area) and I have had great communication with the company. Company upgrade the last laptop at no additional cost even though the laptop was mistakenly advertised as a better product. I would definitely recommend this company to any one.
Great communication and easy to deal with
Fast, efficient and absolutely painless transaction
Placed an order for an Asus LED/LCD monitor on 2nd April. Order was processed on the same morning and arrived at my interstate location on 4th April. Everthing's in perfect working order. Overall had a very good first experience with them and would order from them again when the need arises. (I admit i only saw some of the less than fantastic comments written here after I placed orders, but I'm glad I did not encounter any issues at all.)
Reasonable Price, better quality
I ordered 23 inch LG fulld hd LED Monitor, Microsoft Life Cam, Microsoft Keyboard & Mouse Pair and a HDMI cable, prices are very competitive to other online and offline retail stores, shipping was a bit slow took a week to receive my products, and there is no obvious order status information, website needs some improvements especially the checkout process.
Shopping Express Review
I've read all of the comments about shopping express and how bad they are. I said mosewell give it a go I need something anyway, so I bought an Elgato game capture Device and the price, delivery, quality and the shipping amount of days were spot on. First the price was $40 cheaper then any other company which was great, the shipping took 3 days to get to my house, and the quality is brand new, no scratches sealed tight, and device which I love is running perfectly.
Ordered a one hour crazy deal (samsung galaxy tab 3 kids $149 with the $50 cash back down from $299). Received 3 days after payment. Not the first time I've bought from them (ordered through eBay before there website. Well done, service was excellent and I will be doing business again in the near future
Cheap, fast postage, great deals
- 2 reviews
- 2x Samsung EVO SSDs, 2x 4TB Seagate HDDs
- Good price
- Active presence on Ozbargain
- The HDDs came in a box with the drives one on top of the other inside a sealed anti-static bag then wrapped in bubblewrap. I could see scratch marks on the anti-static bags. Obviously went through a bumpy ride. Expected the worse but so far the drives are holding up (~3weeks). Needs better packaging for future reference... One of the anti-static bags had some kind of weird yellow stain (possibly by having food placed on it) as well.
- HDDs posted via couriersplease (arrived a day after dispatch), SSDs via Auspost eParcel (a day after SSDs arrived).
Overall, good place to shop if you can find the right bargain....Good price and delivery Failed to properly package 4TB HDDs
Good price and good service
I bought an ASUS touch screen all-in-one computer from these guys in late August.
It started out with a lot of promise: the unit was available at a very good price AND, yes, the unit was available for shipment immediately and should reach me by the end of the week. Or so I was told.
Then nothing arrived at the end of the week.
If I had needed this item by the end of the week, then this would have been a major drama. As it was, time was not a critical factor, so I was okay to let this slide. And, to their credit, shoppingexpress.com....au made up for this snafu by delivering on the new deadline and in providing me with an update on my order. Very good price for this item. Missed initial promised delivery date, but this was not a major drama for me.
People seem polarised about these guys but I had a good experience. Delivery within 5 days and product (Samsung Chromebook) was perfectly fine. Awesome to be able to get one of these for 300AUD while Americans are queuing up on Amazon to pay 250USD with the hope of getting one by Christmas. Brilliant as a light duty laptop, and as something more serious if you install linux on it.
One bad thing: promised free postage did not materialise when I got to shopping cart. 5 stars if you refund my 9 bucks, shoppingexpress!
mythical free postage
Item Purchased: HP ENVY 23-c022a All-in-One Desktop PC
Date Placed: Sat 14th September 2013
Received Item: Wed 18th September 2013
What I Liked:
- Item was inexpensive compared to competitors
- Shopping Express account was easy to setup
- Shipping tracking via Fastway Couriers for order (In transit - Picked up - Onboard - Signature obtained)
- Efficient delivery
- Item matched description on shoppingexpress.com.au
- Item came in perfect condition ...
ShoppingExpress - A real world log of how my purchase goes and if they respond to email
Posted 10/9/13: Well, I ordered a printer from shppingexpress.com.au on 2/9/13. Six working days later there is no update at their website. I sent an email 9/9/13 to request a progress report. My email generated an automated bounce from the shoppingexpress site but I've not received any other reply 24+ hours later. Now I'm going to have to chase the supplier. They took payment but it seems they didn't have the advertised item ready to sell. The non-responsiveness is a bad look and I'm without a printer. I'll post further updates here on what happens from now on.
Quick, Easy & Cheaper = Excellent!
I bought a $1400 ASUS laptop that was $150 cheaper than anywhere else. It arrived within 5 working days as advertised. No problems, excellent!
I was a bit apprehensive before purchasing because of the negative reviews here but after reading more closely I could see that each was sorted by someone from ShoppingExpress (so they must take their customer support seriously).
From ordering my Sony Vaio Duo 11 to Delivery...3 days!! Item arrived in perfect condition. The price was $400 cheaper than any where else. Couldn't be happier.
Keep in mind, people with an axe to grind are far more vocal than happy customers, so the star rating isnt as bad as it appears.
Speed of delivery, price
Highly Competitive & Great Customer Service!
I'd recommend this to anyone who knows which laptop they want, and is looking for a great price. After going through major department stores, numerous online websites - I found that Shopping Express gave me the best value for my $$$$. They also threw in a free anti-virus program. On top of that, I was not aware of the programs cashback offer and they included a flyer with instructions. I consider this great customer service. The websites platform is clear and well designed. You can access your invoice and track your item as well as check the st...atus of your order. I actually went into a department store and physically used the laptop before I made the online purchase - so I could get an idea of what I was purchasing. Value for money, wide variety of laptops at different specs, fast delivery, friendly website
Not A Problem
After doing a lot of shopping around searching for a computer with Windows 7, I purchased a laptop from Shopping Express and am very happy with my purchase. I saved a bundle and it was delivered within two days. I will definately shop with them again. I love my new laptop.
Fast delivery. Value for money.
worked for us
we bought a laptop from them. great price. no problem ordering. all delivered as per website said, ie only took a few business days. product worked fine. not sure what happend with the other poor reviews, but for us worked fine. cant complain, seems good to me, and would use again.
delivery on time, all smooth
waiting in some tech info on one of their pcs. but its not forthcoming and comms by email could be better. might be manufactuers fault for not providing tech data, but still the company could let me know. i seemd to have fallen off their radar !
Fantastic! Better then expected
I ordered a Samsung 830 512GB SSD on Monday last week revived the unit in 2 days!
Set it all up works fine fantastic service speedy delivery will not to much more I could ask for after reading some of the bad reviews I'd suspect it is very rare I will 100 percent use these guys again!
Delivery time, and packing
After shopping for a Samsung Series 9 Ultrabook with the specifications I wanted across the internet at various online stores, and after reading all the horror stories at all these stores, Shopping Express looked like one with a slightly better positive/negative review ratio and with an irresistible looking deal I hesitantly took a stab at it (I liked the option to add insurance to the shipping which I did, and it does come with online tracking).
To my surprise, they put the order in same day and two days later it popped up at my front door..., which was actually way too early for me since I was on a weekend trip. So ironically I was a little annoyed it came so fast cause that meant I had to walk to the post office to pick it up after I got back hahahaha. Got what I ordered, no flaws, no hassle, super fast shipping, very pleasantly surprised so figured they deserve a review boost (at least for this purchase hahaha). Honestly though, half of these "terrible" reviews are kinda y'all's own fault :/ I mean cmon, asking for a current discount on a retrospective purchase @@ ? Fast processing of order, fast shipping, cheap shipping insurance option, recieved product as described.
I have seen some negative reviews here but my experience was terrific. Ordered a laptop very early on Wed am and it was delivered Friday am at the lowest price I've found anywhere for that particular model.
Great service, proper professional invoice and item delivered exactly as advertised. I have had very bad experiences before with other on-line IT companies (Penta group) so perhaps those who are unhappy were really unlucky cos I've found this to be one of the best I've used.
Quick delivery, Best price, great service
Terrific service- will use again!
I purchase a HP Touchscreen AIO desktop computer online on 28 January (pubic holiday) and it was delivered as described on 1 February!! I found the website easy to navigate, the checkout experience was smooth and there was a good selection of product in the area I wanted to purchase.
Excellent price & service. I won't hesitate to purchase through Shopping Express again.
Cost effective, prompt delivery, easy to use website with lots of choice.
Great Price and Great Service
I've picked up a few things from Shopping Express and have always found the price to be Good and the items to be delivered fast.. what more can you ask ! when I have had to follow up with the after sales team, it was handled well and with no delays. So far i've picked up Two Laptops and two external hard drives, all delivered promptly and all still working as they should !
Great Price and Great Service !!
Fast delivery, and great Price
No problem - With ease
Ordered a new laptop together with a docking station. Read "Product Review" before deciding which online site to order from. I looked at three cheaper sites, however, they only came up with just over 1 star. I had used Shopping Express last year fpr a modem and had no problem. I'm pleased to say that this purchase was no different. Phone call answered immediately, No false promises or unrealistic expectations. Ordered Tuesday arvo and posted Friday arvo. Picked up at the P.O. Tuesday midday.
Easy, reasonably priced
Went out of their way to help. Very happy.
My story is a little different. I am in New Zealand and found the Samsung Series 9 laptop I wanted a good $1000 cheaper at SE than here in NZ. As my parents were going to Aus for Xmas, I decided to buy it, and a laptop bag, and have it shipped to them to be bought home.
First, Shopping Express don't accept anything other than Australian credit cards. No complaints, it's their business. So I emailed them to ask how I could pay. I didn't get a response so I rang them and I was told to complete the order and opt to pay by wire transfer. I promp...tly went to the bank to wire the cash. I was contacted by SE a few days later to say the transfer was short $25 dollars. It seems that their bank charged an additional processing fee at their end. Not their fault. But it was a bit of nightmare since they only take Aus credit cards. I wasn't going to do a wire transfer for $25. In the end, I told them to drop the laptop bag ($30 worth) and to just process it. They agreed to this and my laptop was away within a day. Delivery seemed to be delayed (it was Xmas time), and I contacted them a couple of times to confirm the item had definitely been sent. All I can say that the 3 people I spoke to during the course of my transaction were very friendly, patient, and did what they could for me. Especially the Accounts team handling the missing $25. I now type this on my shiny new Samsung, which was opened with no surprises. And at an amazing price. I couldn't be happier with the end result.
Computer Software Programme buy
My computer crashed and I needed to buy a new software programme. I ordered and paid on a Monday. Shopping Express would have received my payment on Tuesday. They sent the goods out on Tuesday and I received the disc on Wednesday. It couldn't have been any faster and I was up and running on Wednesday!! Soo impressive
Simple to order and very fast delivery
Questions & Answers
James, We are still waiting for our desktops we paid for last week?!. We promised delivery Yesterday/Monday 06/07/2020 and you have not responded to phone calls or emails.
Shocking customer services.
How did you go on with this SWCT ? I also have nasty experience with this bot called James. At least the email look like coming from a bot, not a person.
Is there any possibility of any connection, association, affiliation, or common antecedents between Shopping Express and a company called Shoppingsquare?
They appear to operate from the same general area of Sydney, close to the same suburb it seems?
They have similar selling formats, sell the same type of goods, advertise goods "in stock" when the goods are "not in stock". Both engage in heavy "spam" type advertising, and certainly appear to treat customers in the same way.
I am not suggesting that they have any real connection, but because of the unfortunate similarities in location and operating methods, I am just asking if any one has any evidence to suggest that a connection is a possibility.
It would be an unfortunate coincidence if we have two separate, unrelated, on line organisations, marketing the same type of goods and who have evolved at the same time and place, and with the same or very similar attitudes to advertising, delivery and customer support.
Don't know about Shopping Square but I have been to Shopping Express premises in Botany Road, Alexandria concerning a non delivery and they are associated with KS Computers at Auburn, Sydney, NSW. I was given the goods by Shopping Express but the invoice said "KS Computers". Recently I ordered some SD cards from KS Computers, and received delivery notification from "Shallothead" and the goods were delivered by Shopping Express. I have bought several items from both companies without any problems.
Interesting that these clowns are associated with KS computers. I ordered a hard drive from KS, thinking that it was in stock. What they actually meant was, it was in stock with their suppliers. Once the suppliers delivered it to them, they would deliver it to me. It toik a lot longer that I had hoped. Both companies are on my naughty list now.
1 - why wont you respond to my emails, calls, posts? (This is not good enough when you sold me a product which does not work)
2 - why would you treat a customer like this?
I sent many emails daily and got respectful responses next day or by 48 hours over the weekends. Why a business should ignore a customer message? Did not happened to me before.
Get an answer from our members and Shopping Express representatives
Other Electronics & Computing Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.