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Shopping Express

Shopping Express (page 4 of 5)

2.7 from 237 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    4.6 (28)
  • Return Claim MadeYes (3) · No (24)
  • Shipping
    4.5 (26)
  • Warranty Claim MadeYes (1) · No (25)
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Anna
AnnaTasmania

Worst customer service EVER!

published
Shopping Express
Tien S.Shopping Express
Anna
Anna

I missed the notification for this comment, so have not seen it until now. A replacement was supposed to have been shipped today, but I have not had any indication that has happened. RMA number is #CS003979

Shopping Express
Tien S.Shopping Express
Shane Powell
Shane PowellGreater Melbourne (Metropolitan), VIC
  • 3 reviews

Excellent price, supper fast shipping!

published

I purchased a 28" UHD monitor through eBay from these guys. I was a little nervous as I read some bad reviews on this site, however all the recent feedback seemed positive. The price was $40 cheaper than anyone else and the shipping was free! I got all the automated emails from their system telling me the status so I knew exactly what was happening. I ordered it on a Tuesday night, it was shipped on a Wednesday afternoon and I had it on Thursday! I would recommend these guys, very happy.
Great price, fast shipping and good communications

jillian
jillianHervey bay
  • 2 reviews

No issues at all

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Have purchased two differnt laptops from this site and all have been brand new condition. Postage has been quick within four days of purchase (I live interstate in a regional area) and I have had great communication with the company. Company upgrade the last laptop at no additional cost even though the laptop was mistakenly advertised as a better product. I would definitely recommend this company to any one.
Great communication and easy to deal with

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S.
S.Melbourne
  • 3 reviews
  • 1 like

Fast, efficient and absolutely painless transaction

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Placed an order for an Asus LED/LCD monitor on 2nd April. Order was processed on the same morning and arrived at my interstate location on 4th April. Everthing's in perfect working order. Overall had a very good first experience with them and would order from them again when the need arises. (I admit i only saw some of the less than fantastic comments written here after I placed orders, but I'm glad I did not encounter any issues at all.)

Aftab Naveed
Aftab NaveedSydney, NSW

Reasonable Price, better quality

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I ordered 23 inch LG fulld hd LED Monitor, Microsoft Life Cam, Microsoft Keyboard & Mouse Pair and a HDMI cable, prices are very competitive to other online and offline retail stores, shipping was a bit slow took a week to receive my products, and there is no obvious order status information, website needs some improvements especially the checkout process.

Related Articles

Previous

Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.20 Mar 2020
where-to-buy-and-how-to-choose-a-monitor-and-other-home-office-needs
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Guy
GuyBrisbane

Shopping Express Review

published

I've read all of the comments about shopping express and how bad they are. I said mosewell give it a go I need something anyway, so I bought an Elgato game capture Device and the price, delivery, quality and the shipping amount of days were spot on. First the price was $40 cheaper then any other company which was great, the shipping took 3 days to get to my house, and the quality is brand new, no scratches sealed tight, and device which I love is running perfectly.

Nothing

MG1992
MG1992Brisbane

Well done

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Ordered a one hour crazy deal (samsung galaxy tab 3 kids $149 with the $50 cash back down from $299). Received 3 days after payment. Not the first time I've bought from them (ordered through eBay before there website. Well done, service was excellent and I will be doing business again in the near future
Cheap, fast postage, great deals

snowforest
snowforestMelbourne
  • 2 reviews

Good order.

published
zoomer
zoomerAU
  • 3 reviews
  • 1 like

Good price and good service

published
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Good Experience

published

People seem polarised about these guys but I had a good experience. Delivery within 5 days and product (Samsung Chromebook) was perfectly fine. Awesome to be able to get one of these for 300AUD while Americans are queuing up on Amazon to pay 250USD with the hope of getting one by Christmas. Brilliant as a light duty laptop, and as something more serious if you install linux on it.

One bad thing: promised free postage did not materialise when I got to shopping cart. 5 stars if you refund my 9 bucks, shoppingexpress!
good price
mythical free postage

Shopping Express
Tien S.Shopping Express
Melissa
MelissaMelbourne, Victoria
  • 2 reviews
  • 1 like

Happy Customer

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Heather
HeatherCanberra
  • 2 reviews
  • 2 likes

ShoppingExpress - A real world log of how my purchase goes and if they respond to email

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Posted 10/9/13: Well, I ordered a printer from shppingexpress.com.au on 2/9/13. Six working days later there is no update at their website. I sent an email 9/9/13 to request a progress report. My email generated an automated bounce from the shoppingexpress site but I've not received any other reply 24+ hours later. Now I'm going to have to chase the supplier. They took payment but it seems they didn't have the advertised item ready to sell. The non-responsiveness is a bad look and I'm without a printer. I'll post further updates here on what happens from now on.

Shopping Express
Tien S.Shopping Express
Heather
Heather
Shopping Express
Tien S.Shopping Express
darrell.barrell
darrell.barrellCanberra
  • 3 reviews

Quick, Easy & Cheaper = Excellent!

published

I bought a $1400 ASUS laptop that was $150 cheaper than anywhere else. It arrived within 5 working days as advertised. No problems, excellent!

I was a bit apprehensive before purchasing because of the negative reviews here but after reading more closely I could see that each was sorted by someone from ShoppingExpress (so they must take their customer support seriously).

pharma student
pharma studentNew South Wales
  • 2 reviews

Very Happy

published

From ordering my Sony Vaio Duo 11 to Delivery...3 days!! Item arrived in perfect condition. The price was $400 cheaper than any where else. Couldn't be happier.
Keep in mind, people with an axe to grind are far more vocal than happy customers, so the star rating isnt as bad as it appears.
Speed of delivery, price

Shopping Express
Tien S.Shopping Express
Shopping Express
Tien S.Shopping Express

Excellent :).

Sarahg
SarahgSydney, NSW
  • 2 reviews
  • 1 like

Highly Competitive & Great Customer Service!

published
Shopping Express
Tien S.Shopping Express

Thanks for the kind words. Please continue supporting and grow with us

Kind Regards
Shopping Express

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sugarteets
sugarteetsBermagui

Not A Problem

published

After doing a lot of shopping around searching for a computer with Windows 7, I purchased a laptop from Shopping Express and am very happy with my purchase. I saved a bundle and it was delivered within two days. I will definately shop with them again. I love my new laptop.
Fast delivery. Value for money.

Shopping Express
Tien S.Shopping Express

Thanks for the kind words. Please continue supporting and grow with us

Kind Regards
Shopping Express

busterburz
busterburzSouth East Queensland, QLD
  • 4 reviews

worked for us

published

we bought a laptop from them. great price. no problem ordering. all delivered as per website said, ie only took a few business days. product worked fine. not sure what happend with the other poor reviews, but for us worked fine. cant complain, seems good to me, and would use again.
delivery on time, all smooth
waiting in some tech info on one of their pcs. but its not forthcoming and comms by email could be better. might be manufactuers fault for not providing tech data, but still the company could let me know. i seemd to have fallen off their radar !

Shopping Express
Tien S.Shopping Express

Thanks for the kind words. Please continue supporting and grow with us

Kind Regards
Shopping Express

Fantastic! Better then expected

published

I ordered a Samsung 830 512GB SSD on Monday last week revived the unit in 2 days!
Set it all up works fine fantastic service speedy delivery will not to much more I could ask for after reading some of the bad reviews I'd suspect it is very rare I will 100 percent use these guys again!
Delivery time, and packing

Jeremy C.
Jeremy C.Canberra
  • 2 reviews

Pleasantly surprised

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Col on-line
Col on-lineAU
  • 2 reviews

Great result

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I have seen some negative reviews here but my experience was terrific. Ordered a laptop very early on Wed am and it was delivered Friday am at the lowest price I've found anywhere for that particular model.

Great service, proper professional invoice and item delivered exactly as advertised. I have had very bad experiences before with other on-line IT companies (Penta group) so perhaps those who are unhappy were really unlucky cos I've found this to be one of the best I've used.
Quick delivery, Best price, great service

RJ15
RJ15Illawarra, NSW
  • 2 reviews
  • 1 like

Terrific service- will use again!

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I purchase a HP Touchscreen AIO desktop computer online on 28 January (pubic holiday) and it was delivered as described on 1 February!! I found the website easy to navigate, the checkout experience was smooth and there was a good selection of product in the area I wanted to purchase.
Excellent price & service. I won't hesitate to purchase through Shopping Express again.
Cost effective, prompt delivery, easy to use website with lots of choice.

DavidM_18
DavidM_18Goolwa

Great Price and Great Service

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I've picked up a few things from Shopping Express and have always found the price to be Good and the items to be delivered fast.. what more can you ask ! when I have had to follow up with the after sales team, it was handled well and with no delays. So far i've picked up Two Laptops and two external hard drives, all delivered promptly and all still working as they should !
Great Price and Great Service !!
Fast delivery, and great Price

psemmel
psemmelGreater Melbourne (Outer), VIC
  • 2 reviews

No problem - With ease

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Ordered a new laptop together with a docking station. Read "Product Review" before deciding which online site to order from. I looked at three cheaper sites, however, they only came up with just over 1 star. I had used Shopping Express last year fpr a modem and had no problem. I'm pleased to say that this purchase was no different. Phone call answered immediately, No false promises or unrealistic expectations. Ordered Tuesday arvo and posted Friday arvo. Picked up at the P.O. Tuesday midday.
Easy, reasonably priced

Muppsy007
Muppsy007Auckland

Went out of their way to help. Very happy.

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TonyM48
TonyM48Sydney, NSW

Computer Software Programme buy

published

Fantastic.
My computer crashed and I needed to buy a new software programme. I ordered and paid on a Monday. Shopping Express would have received my payment on Tuesday. They sent the goods out on Tuesday and I received the disc on Wednesday. It couldn't have been any faster and I was up and running on Wednesday!! Soo impressive
Simple to order and very fast delivery

Questions & Answers

Anwar A.
Anwar A.asked

James, We are still waiting for our desktops we paid for last week?!. We promised delivery Yesterday/Monday 06/07/2020 and you have not responded to phone calls or emails.

Shocking customer services.

SWCT

1 answer
hotkiwi
hotkiwi

How did you go on with this SWCT ? I also have nasty experience with this bot called James. At least the email look like coming from a bot, not a person.

traveller12010
traveller12010asked

Is there any possibility of any connection, association, affiliation, or common antecedents between Shopping Express and a company called Shoppingsquare?
They appear to operate from the same general area of Sydney, close to the same suburb it seems?
They have similar selling formats, sell the same type of goods, advertise goods "in stock" when the goods are "not in stock". Both engage in heavy "spam" type advertising, and certainly appear to treat customers in the same way.
I am not suggesting that they have any real connection, but because of the unfortunate similarities in location and operating methods, I am just asking if any one has any evidence to suggest that a connection is a possibility.
It would be an unfortunate coincidence if we have two separate, unrelated, on line organisations, marketing the same type of goods and who have evolved at the same time and place, and with the same or very similar attitudes to advertising, delivery and customer support.
traveller12010

2 answers
Dinodirect1
Dinodirect1

Don't know about Shopping Square but I have been to Shopping Express premises in Botany Road, Alexandria concerning a non delivery and they are associated with KS Computers at Auburn, Sydney, NSW. I was given the goods by Shopping Express but the invoice said "KS Computers". Recently I ordered some SD cards from KS Computers, and received delivery notification from "Shallothead" and the goods were delivered by Shopping Express. I have bought several items from both companies without any problems.

Grumpy
Grumpy

Interesting that these clowns are associated with KS computers. I ordered a hard drive from KS, thinking that it was in stock. What they actually meant was, it was in stock with their suppliers. Once the suppliers delivered it to them, they would deliver it to me. It toik a lot longer that I had hoped. Both companies are on my naughty list now.

Daniel
Danielasked

2 questions
1 - why wont you respond to my emails, calls, posts? (This is not good enough when you sold me a product which does not work)
2 - why would you treat a customer like this?

1 answer
Honest
Honest

I sent many emails daily and got respectful responses next day or by 48 hours over the weekends. Why a business should ignore a customer message? Did not happened to me before.

Get an answer from our members and Shopping Express representatives

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