Terrible customer service.
I ordered a monitor from them on the 29th of December. The transaction went through on the 30th, and was marked as paid. I sent a three inquiries regarding the order, and received a response to none of them. I understand that their customer service and dispatch times are limited over the Christmas holiday, but seriously, how hard is it to reply to an email? One week later and I still hadn't heard anything from them, so I decided to call them. After talking to someone on the phone I am receiving a full refund. Prices are good, service is poor. I will take my business elsewhere from now on.
Excellent processing response
I wanted to order a router online so looked at the reviews for the businesses with the cheaper prices and bypassed a few of them. Saw the mixed reviews for Shopping Express but was impressed with the responses from the company to address problems encountered. Ordered the router Wednesday afternoon and it was delivered at 9am Friday in Canberra. And it wasn't even courier or express post.
Great price. Great processing.
Worst customer service EVER!
Ordered two items from this place as a test order for future consideration as I build computer systems locally. First Item was a computer case, with which I had no problem. Order dispatched on time at reasonable price. Second item in the order was a power supply which was DOA. As soon as I switched it on, it exploded.
I followed their instructions and opened a dispute on July 3, expecting a response within 24 hours. On July 7 I was asked for the serial number of the unit.I received an email on the 8th suggesting a credit would be arranged so...I could re-order "to save delay". What they did not explain was that I would need to pay for the item, and then wait for the refund. On July 9 I finally received a mailing label to return the unit. On July 14 I spoke with James via telephone requesting that a new unit be sent so I could complete the computer build. He told me "it was just a power supply" and that I was making too much of a fuss. He was very rude with me at the time. The power supply cost a total of $281 with shipping, an amount which James said I should pay again if I wanted the replacement. It is now July 16 and I am still trying to find out when a replacement will be sent. The original order was placed on June 20, so it has now been almost a full month, and I have no idea when the unit will be replaced. If you can be certain that you will not require any customer service, then maybe the risk is worth it, but if you need to replace an item, then there are far better options available. In future I will happily pay a slightly higher price elsewhere, than to take the risk of this place again. worst customer service possible
Excellent price, supper fast shipping!
I purchased a 28" UHD monitor through eBay from these guys. I was a little nervous as I read some bad reviews on this site, however all the recent feedback seemed positive. The price was $40 cheaper than anyone else and the shipping was free! I got all the automated emails from their system telling me the status so I knew exactly what was happening. I ordered it on a Tuesday night, it was shipped on a Wednesday afternoon and I had it on Thursday! I would recommend these guys, very happy.
Great price, fast shipping and good communications
No issues at all
Have purchased two differnt laptops from this site and all have been brand new condition. Postage has been quick within four days of purchase (I live interstate in a regional area) and I have had great communication with the company. Company upgrade the last laptop at no additional cost even though the laptop was mistakenly advertised as a better product. I would definitely recommend this company to any one.
Great communication and easy to deal with
Fast, efficient and absolutely painless transaction
Placed an order for an Asus LED/LCD monitor on 2nd April. Order was processed on the same morning and arrived at my interstate location on 4th April. Everthing's in perfect working order. Overall had a very good first experience with them and would order from them again when the need arises. (I admit i only saw some of the less than fantastic comments written here after I placed orders, but I'm glad I did not encounter any issues at all.)
Shopping Express Review
I've read all of the comments about shopping express and how bad they are. I said mosewell give it a go I need something anyway, so I bought an Elgato game capture Device and the price, delivery, quality and the shipping amount of days were spot on. First the price was $40 cheaper then any other company which was great, the shipping took 3 days to get to my house, and the quality is brand new, no scratches sealed tight, and device which I love is running perfectly.
Ordered a one hour crazy deal (samsung galaxy tab 3 kids $149 with the $50 cash back down from $299). Received 3 days after payment. Not the first time I've bought from them (ordered through eBay before there website. Well done, service was excellent and I will be doing business again in the near future
Cheap, fast postage, great deals
Item Purchased: HP ENVY 23-c022a All-in-One Desktop PC
Date Placed: Sat 14th September 2013
Received Item: Wed 18th September 2013
What I Liked:
- Item was inexpensive compared to competitors
- Shopping Express account was easy to setup
- Shipping tracking via Fastway Couriers for order (In transit - Picked up - Onboard - Signature obtained)
- Efficient delivery
- Item matched description on shoppingexpress.com.au
- Item came in perfect condition ...
ShoppingExpress - A real world log of how my purchase goes and if they respond to email
Posted 10/9/13: Well, I ordered a printer from shppingexpress.com.au on 2/9/13. Six working days later there is no update at their website. I sent an email 9/9/13 to request a progress report. My email generated an automated bounce from the shoppingexpress site but I've not received any other reply 24+ hours later. Now I'm going to have to chase the supplier. They took payment but it seems they didn't have the advertised item ready to sell. The non-responsiveness is a bad look and I'm without a printer. I'll post further updates here on what happens from now on.
Quick, Easy & Cheaper = Excellent!
I bought a $1400 ASUS laptop that was $150 cheaper than anywhere else. It arrived within 5 working days as advertised. No problems, excellent!
I was a bit apprehensive before purchasing because of the negative reviews here but after reading more closely I could see that each was sorted by someone from ShoppingExpress (so they must take their customer support seriously).
From ordering my Sony Vaio Duo 11 to Delivery...3 days!! Item arrived in perfect condition. The price was $400 cheaper than any where else. Couldn't be happier.
Keep in mind, people with an axe to grind are far more vocal than happy customers, so the star rating isnt as bad as it appears.
Speed of delivery, price
Highly Competitive & Great Customer Service!
I'd recommend this to anyone who knows which laptop they want, and is looking for a great price. After going through major department stores, numerous online websites - I found that Shopping Express gave me the best value for my $$$$. They also threw in a free anti-virus program. On top of that, I was not aware of the programs cashback offer and they included a flyer with instructions. I consider this great customer service. The websites platform is clear and well designed. You can access your invoice and track your item as well as check the st...atus of your order. I actually went into a department store and physically used the laptop before I made the online purchase - so I could get an idea of what I was purchasing. Value for money, wide variety of laptops at different specs, fast delivery, friendly website
Not A Problem
After doing a lot of shopping around searching for a computer with Windows 7, I purchased a laptop from Shopping Express and am very happy with my purchase. I saved a bundle and it was delivered within two days. I will definately shop with them again. I love my new laptop.
Fast delivery. Value for money.
worked for us
we bought a laptop from them. great price. no problem ordering. all delivered as per website said, ie only took a few business days. product worked fine. not sure what happend with the other poor reviews, but for us worked fine. cant complain, seems good to me, and would use again.
delivery on time, all smooth
waiting in some tech info on one of their pcs. but its not forthcoming and comms by email could be better. might be manufactuers fault for not providing tech data, but still the company could let me know. i seemd to have fallen off their radar !
Questions & Answers
James, We are still waiting for our desktops we paid for last week?!. We promised delivery Yesterday/Monday 06/07/2020 and you have not responded to phone calls or emails.
Shocking customer services.
How did you go on with this SWCT ? I also have nasty experience with this bot called James. At least the email look like coming from a bot, not a person.
Is there any possibility of any connection, association, affiliation, or common antecedents between Shopping Express and a company called Shoppingsquare?
They appear to operate from the same general area of Sydney, close to the same suburb it seems?
They have similar selling formats, sell the same type of goods, advertise goods "in stock" when the goods are "not in stock". Both engage in heavy "spam" type advertising, and certainly appear to treat customers in the same way.
I am not suggesting that they have any real connection, but because of the unfortunate similarities in location and operating methods, I am just asking if any one has any evidence to suggest that a connection is a possibility.
It would be an unfortunate coincidence if we have two separate, unrelated, on line organisations, marketing the same type of goods and who have evolved at the same time and place, and with the same or very similar attitudes to advertising, delivery and customer support.
Don't know about Shopping Square but I have been to Shopping Express premises in Botany Road, Alexandria concerning a non delivery and they are associated with KS Computers at Auburn, Sydney, NSW. I was given the goods by Shopping Express but the invoice said "KS Computers". Recently I ordered some SD cards from KS Computers, and received delivery notification from "Shallothead" and the goods were delivered by Shopping Express. I have bought several items from both companies without any problems.
Interesting that these clowns are associated with KS computers. I ordered a hard drive from KS, thinking that it was in stock. What they actually meant was, it was in stock with their suppliers. Once the suppliers delivered it to them, they would deliver it to me. It toik a lot longer that I had hoped. Both companies are on my naughty list now.
1 - why wont you respond to my emails, calls, posts? (This is not good enough when you sold me a product which does not work)
2 - why would you treat a customer like this?
I sent many emails daily and got respectful responses next day or by 48 hours over the weekends. Why a business should ignore a customer message? Did not happened to me before.
Get an answer from our members and Shopping Express representatives
Other Electronics & Computing Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.