Unorganized and unprofessional
After spending $500 on their website and various amounts of other websites, this one in particular didn’t send any email notification about my order and what state it was in. I then emailed them about the issue asking for details about my order and they didn’t respond so I decided to call them only to find out that one of the sellers was on vacation, which I am fine with but at least they should email me about the current state. Prices are good but lack in notifying
Good Price and Product BUT!!
The product and price were great; however, after the abysmal service from their FASTWAY courier - 8 days delay from consignment in Sydney to attempted delivery in Canberra - I would buy elsewhere in future.
Just Read My Review
I waited a week until having to contact Shopping Express myself to find that even though they had committed to an order, they were unable to deliver. By calling their number, I spoke with a girl who always had to ask someone else something on all questions asked by myself. Shopping Express needs a new person on the end of the phone to handle customer service and to be able to manage orders better. Emails also took a phone call or two to be able to get a response. A total of 2 weeks had passed and I decided to purchase the model up and EVGA 1080...ti Black edition for $1180 initial price ($1189) and was offered a discount of a whole $9. My initial purchase $850 + $9 shipping. They offered a $9 discount which only covered shipping which in theory I had already paid in my first order so thus, no discount for the time they have wasted. Once the order for the 1080 ti was through, the postal service was great and there tracking was on point. The EVGA card, once I got it, is absolutely exceptional and performance is great. I'm sure that if you order a product and its shipped that day or next, I would recommend Shopping Express. If you have to deal with the Customer Service, get a refund.
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Massive Discounts! Hurry Ends Quick! Oh wait...
Don't be fooled by the marked down prices showing a massive percentage discount. The prices on Epic Hour Sales are marginally better than finding the same product from an Online Retailer.
For example: LINK TO SCREENCAP: http://imgur.com/W4xW8ku
"Qnap TS-453 Pro 4 Bay NAS 2GB TS-453Pro-2G
10 units available, 1 per customer
So my first order with this online store was made on the boxing day sale. Just a small item to test the waters, a $14 microsd card with free shipping, I received that in 3 days... excellent.
Order number 2 : January 4th 2015, several SanDisk usb drives, all in stock and all to be dispatched between 1-2 days of payment. January 9th 2015, status? Still in PICK.
I just really hate it when stores have an item displayed as IN STOCK when they obviously don't. Sometimes you require items before a certain date, and would rather pay that little e...xtra for reliable service. Not going to bother emailing shoppingexpress about my order after reading all these reviews on how they jerk you around and make up excuses instead of just owning up to the fact that they had no stock, don't blame your suppliers shoppingexpress. Its bad business practice to take peoples money first then call your suppliers requesting stock. Not to mention the 5 star reviews are obviously fakes, no one gives 5 stars after their first purchase but funny enough all the 5 star reviews seem to be first time buyers...... very suspect.
Was Perfect but now my faith is dwindling
With all the recent boxing day sales i thought it would be a great idea to buy a new graphics card so i thought it would be a great idea to choose one of my trusted sites to deal with this valuable purchase order so i chose shopping express, had great service with them in the past with buying my hard drives and other things so it wasn't even that hard to think about, so boxing day sales came, bought myself a gtx 970 and a new PSU and still to my dismay it hasn't shipped, at this point it will be my birthday (jan 17) before i get it and i really...want to start work on my new rig, so a few days ago i contacted them via there email service because there resolution button was broken (go figure) and i've given them time to reply but there still taking there sweet time to get back to me. Look i'm not completely insensitive to what time of year it is and how many orders there must be but if i ordered express shipping and even i don't have my package yet. like what are you guys up to, i just want some contact.
Item delivered with little bit of of a worry
As mentioned in the title, the item was delivered to me, but I have to follow-up the item calling their customer support. To be fair, their customer support was polite, attended to my query and it did not took long for someone to answer my call.
Problem really is the shipping time of the item. I am not sure that if I haven't called up whether the item will still be delivered to me within the timeframe I was hoping for. Basically the item was there not moving for 4 working days from the time since I placed the order, so I had to call them up to...
Questions & Answers
James, We are still waiting for our desktops we paid for last week?!. We promised delivery Yesterday/Monday 06/07/2020 and you have not responded to phone calls or emails.
Shocking customer services.
Is there any possibility of any connection, association, affiliation, or common antecedents between Shopping Express and a company called Shoppingsquare?
They appear to operate from the same general area of Sydney, close to the same suburb it seems?
They have similar selling formats, sell the same type of goods, advertise goods "in stock" when the goods are "not in stock". Both engage in heavy "spam" type advertising, and certainly appear to treat customers in the same way.
I am not suggesting that they have any real connection, but because of the unfortunate similarities in location and operating methods, I am just asking if any one has any evidence to suggest that a connection is a possibility.
It would be an unfortunate coincidence if we have two separate, unrelated, on line organisations, marketing the same type of goods and who have evolved at the same time and place, and with the same or very similar attitudes to advertising, delivery and customer support.
Don't know about Shopping Square but I have been to Shopping Express premises in Botany Road, Alexandria concerning a non delivery and they are associated with KS Computers at Auburn, Sydney, NSW. I was given the goods by Shopping Express but the invoice said "KS Computers". Recently I ordered some SD cards from KS Computers, and received delivery notification from "Shallothead" and the goods were delivered by Shopping Express. I have bought several items from both companies without any problems.
Interesting that these clowns are associated with KS computers. I ordered a hard drive from KS, thinking that it was in stock. What they actually meant was, it was in stock with their suppliers. Once the suppliers delivered it to them, they would deliver it to me. It toik a lot longer that I had hoped. Both companies are on my naughty list now.
1 - why wont you respond to my emails, calls, posts? (This is not good enough when you sold me a product which does not work)
2 - why would you treat a customer like this?
I sent many emails daily and got respectful responses next day or by 48 hours over the weekends. Why a business should ignore a customer message? Did not happened to me before.
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