Lost my trust
Used them several times over the years. No problem... only when things go well.
Recently I bought a power supply from them, but only got to installing it after 2 months. It turned out to be defective, and I had to pay the return postage because it was outside of 30 days. They sent me a replacement - this time I tested it immediately and it was defective (again). They paid the return postage and refunded me, but I had to chase them up for my refund.
At this point, their service is rather unprofessional, but ok.
So I bought from them again - a ...few expensive items which were split into two deliveries. One was delivered in good time, but the other was acknowledged as lost by Auspost after a month of waiting. I emailed Shopping Express who got a refund from Auspost. Shopping Express agreed in writing to refund me, but they have not. I have sent them multiple emails and all have been ignored. It has now been 5 weeks. They have ghosted me. Now I'm hoping to get the refund through consumer protection or my bank... however long that takes. Shopping Express is dishonest and have lost my trust. Is the cheaper price worth the risk? Maybe if it wasn't so much $ at stake. I definitely won't be buying anything expensive from them in future.
- Incentivised Review No
- Return Claim MadeYes
- Warranty Claim MadeYes
Poor communication, inability to cancel an order without hassle
I ordered a pc part via the ebay linked provider futu online. I realised within 5 minutes I had ordered the wrong variation and I sent a cancellation request, which was not responded to until after the item had been sent. I was told to decline on delivery. As a result, I declined to accept the item on delivery, which was then returned to the dispatch address. However, now I am told they cannot find the item, and never received it. Australia post records clearly show it has been delivered. If you need to return stuff, good luck.
- Product Quality
- Incentivised Review No
- Return Claim MadeYes
- Warranty Claim MadeNo
Questions & Answers
I saw a good laptop with a good price, however, I am not sure whether to order from this website, due to the mixed reviews. Could someone tell me whether I should order from this website or not?
James, We are still waiting for our desktops we paid for last week?!. We promised delivery Yesterday/Monday 06/07/2020 and you have not responded to phone calls or emails.
Shocking customer services.
How did you go on with this SWCT ? I also have nasty experience with this bot called James. At least the email look like coming from a bot, not a person.
Is there any possibility of any connection, association, affiliation, or common antecedents between Shopping Express and a company called Shoppingsquare?
They appear to operate from the same general area of Sydney, close to the same suburb it seems?
They have similar selling formats, sell the same type of goods, advertise goods "in stock" when the goods are "not in stock". Both engage in heavy "spam" type advertising, and certainly appear to treat customers in the same way.
I am not suggesting that they have any real connection, but because of the unfortunate similarities in location and operating methods, I am just asking if any one has any evidence to suggest that a connection is a possibility.
It would be an unfortunate coincidence if we have two separate, unrelated, on line organisations, marketing the same type of goods and who have evolved at the same time and place, and with the same or very similar attitudes to advertising, delivery and customer support.
Don't know about Shopping Square but I have been to Shopping Express premises in Botany Road, Alexandria concerning a non delivery and they are associated with KS Computers at Auburn, Sydney, NSW. I w...as given the goods by Shopping Express but the invoice said "KS Computers". Recently I ordered some SD cards from KS Computers, and received delivery notification from "Shallothead" and the goods were delivered by Shopping Express. I have bought several items from both companies without any problems.
Interesting that these clowns are associated with KS computers. I ordered a hard drive from KS, thinking that it was in stock. What they actually meant was, it was in stock with their suppliers. Once...the suppliers delivered it to them, they would deliver it to me. It toik a lot longer that I had hoped. Both companies are on my naughty list now.
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