Poor customer service, over priced and amateur/ reckless installation.
A gruelling 7 months ordeal, including numerous SA representatives attending our home to resolve ongoing product and install issues.
Should have read ALL online reviews incl Facebook before regrettably selecting Shutters Australia.
Visited Castle Hill showroom late August 2020 to discuss our requirements with a sales representative.
We required plantation shutters to cover our aluminium sliding door, originally requesting 4 folding panels, but the sales rep suggested slidin...
We cannot recommend Shutters Australia (also known as Inwood) due to poor Customer Service. We requested a quotation for supply and install of aluminum shutters for 7-windows; 2-large ranch-slider sized windows, 3-large bay windows, and 2-standard 1.5m windows. A week later a man came to do the quotation, and a further week someone came to verify the measurements. This was in August-2020 and neither of these men wore COVID masks which we thought disrespectful. We obtained alternate quotes and those companies reps wore masks. We accepted Shutter...s Australia quote on Aug-25. The installer came on Oct-9, 6-weeks after paying the deposit (they originally said it would be 4-5 weeks). Straight away the installer said the shutters were incorrectly made to fit the 3-bay windows. What was most annoying is that we had removed all the drapes and lace curtains and had to do a make-shift re-fitting of them, as the rails had already been taken in a hard-rubbish collection. The installer went ahead and installed the other 5-windows. However, the frames were not assembled by the factory and the installer had to lay them out on our front lawn to be drilled and pop-rivetted. Later we had to pick up all the aluminum drill shavings and pop-rivets from the grass so our grandsons would not get injured feet. The large windows would not fit through our door, so the pop-rivets needed to be drilled out, then the frame reassembled in our lounge room. The shutters in the lounge room did not align with the frame of the windows, so from outside it looked unsightly. The installer said he would return and take that shutter back to the factory to be remade. The shutter in our main street-level bedroom had a center strip missing which would cover the gap for privacy. The installer said he would fit that next visit. How the original two men who did the quotation and verification were unaware of the Bay-windows or failed to make this clear on the hand-written quotation sheet (which was barely legible) one would have to conclude was incompetence. So, the installer returned Oct-23 (5-hours late) to install the 3-bay windows. Again, the shutters were not assembled, just held together with masking tape. The installer spent hours in 30-plus degree heat drilling and pop-riveting in our driveway. Still the center-strip for the bedroom shutters was not supplied. He said someone would phone to make a time for the removal of the lounge shutters to be modified. After 3-weeks with no phone call we sent an email of complaint to Shutters Australia on Nov-11. The following day a reply was received saying ‘someone would get back “shortly” re follow-up for the re-make.’ That appointment didn’t happen for a further 4-weeks on Dec-11 for collection of the lounge shutter. However, the installer did not arrive at the arranged time and a message was received at 4pm that he would not arrive, and another time would be arranged. We do not believe that Shutters Australia had any intention of rectifying their poor workmanship. There seems to be a dis-connect between senior management and operations, or they just don’t care, because after receiving a written complaint there was no urgency to fix the problem promptly. We wrote and advised that we didn’t want Shutters Australia back. We had lost all confidence in their capabilities. (ref: 93836 & 37).
Average quality. Extremely long wait for install.
Having read all the bad reviews before placing the order, I was hoping I could be one of the minority who will get a good product and good service. Unfortunately not. The range of fabric choice for the roller blinds is acceptable, the quality is average, but the price is slightly above average. The venetian blind options are very limited, quality is very poor (worse than online DIY ones), and cost is double as much. Took 6 weeks for the first delivery which is standard. The installer was drilling holes that are not needed. He was trying to inst...all the chain holders when it is not required (it is above the regulatory height). One of the venetian blind was oversized as the measurer did not measure at three points in the window reveal like she was supposed to so the blades had to be cut down to size. Then the mechanism was found to be jammed and did not lower the blades. He said he will order a replacement blind. I called up two weeks later as I had not heard any news. I was told it will be ordered then and will take another 6 weeks. Another 7 weeks have gone by and I had to call up again to get an update. Then they started to organise the delivery and was more concerned about when they are getting paid the balance. Delivery was attempted even though I had told them to leave it at the front door and they can call me for payment. Nothing happened that day. Third delivery was attempted again another week later. It is now finally delivered and paid for. But I have found the blind is undersized and is leaving gaps around the window and barely fitted in the bracket. I'll just order one online to get it fixed quicker. Never again.
Poor installation, messy, decent quality
After several quotes went with Shutters Australia as they offered the most competitive price. I am happy with the quality and communication but installation was a nightmare.
The installers arrived over 3 hours late and as a result didn't leave until well into the evening (past 8pm!). I heard them on the phone during the afternoon about other jobs saying they would be there soon, not sure if they cancelled those jobs or turned up past 8pm! INSTALLATION WAS DODGY! Screws were used as packing, large gaps let light in, some were shutters were cro...
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