Shutters Australia

I placed an order with Shutters Australia in May of this year for 3 windows of plantations shutters, with an estimated supply and install date of 10 weeks. Seemed standard and reasonable. I paid a 50% deposit to accept the quote.
In July when the shutters should have been almost ready, I received a text to say they would be pushed back to September install. In August I received another text to state they would be an October install.
They were installed in October, some 5 months after ordering, and they are the wrong colour! I ordered "vivid wh...

After using this company many times and being happy with the product and support we are unfortunately so disappointed with the company. After being mislead as to how long our shutters would take we agreed and paid the deposit. The lead time was quoted as about 8 weeks as there would be delays, despite the website saying 1-2 weeks. Still 5 months later, we do not have the product installed and are texted each month saying of a further delay with no apology. I have called several times to ask for a discount due to the inconvenience yet they refus...

Poor customer service, over priced and amateur/ reckless installation.
A gruelling 7 months ordeal, including numerous SA representatives attending our home to resolve ongoing product and install issues.
Should have read ALL online reviews incl Facebook before regrettably selecting Shutters Australia.
Visited Castle Hill showroom late August 2020 to discuss our requirements with a sales representative.
We required plantation shutters to cover our aluminium sliding door, originally requesting 4 folding panels, but the sales rep suggested slidin...

We cannot recommend Shutters Australia (also known as Inwood) due to poor Customer Service. We requested a quotation for supply and install of aluminum shutters for 7-windows; 2-large ranch-slider sized windows, 3-large bay windows, and 2-standard 1.5m windows. A week later a man came to do the quotation, and a further week someone came to verify the measurements. This was in August-2020 and neither of these men wore COVID masks which we thought disrespectful. We obtained alternate quotes and those companies reps wore masks. We accepted Shutter...

Had to visit 3 times to correct issues, installed wrong motors, measured incorrectly then installed blinds backwards. After the 3rd visit the installer said he does not know how to connect the electric blinds and we need to pay an electrician.

I can't comment on the product as I didn't get that far.
Made appointment with [name removed] who said that the sales person [name removed] would call after lunch the fay before with a time. By 4pm day before I had not heard. Called them and [name removed] said he would call me back. 5pm no call and the office was closed. I couldn't call the off until 9am the next morning to be told that [name removed] had written down my number incorrectly so they couldn't call me. My appointment was at 10.30 so I said that I had another meeting and would be ...

Sales person sold me on blinds and when item wrong they do not want to know. Bad customer service also on delivery. Times. Seems they tell you anything to get sale.

Used this company a second time to fit blinds and mentioned the motorised blinds previously installed were not working. The woman who came to assess said she would tell someone at the office to book a service call as the motor had obviously gone. Subsequent visits by another man who measured again, and a third who installed the new blinds both saying it was obviously the motor which had gone and they would get someone at the office to call me with a service date to fix the motor. No-one rang me so I rang them and asked for a service call and th...

Ordered blinds in November of last year. Waited 10 weeks for delivery and then another 2 weeks blamed on a strike at the docs??
When the blinds were fitted the installer did not fill in any of the gaps around the shutters and when I called the office they said there would be a 2 week wait before someone could come out. Since then I have had nothing but problems. The customer service is non existant and the customer service manager arrogant and did not care about my problem.
The shutters are now peeling.
Do not use this company as their policy seems to be to sell the products but not follow up on the problems.

I had a lovely lady come to measure and quote what I told her to be every window except the bathroom. I was happy with the quote, however what was written on there were just measurements to me,as this is not my area of expertise- clearly not theirs either. I had another guy come and remeasure and then he came back to install..only for one bedroom window not to be measured or quoted at all. He blamed it on the original lady- however he clearly had no common sense. Why would I get every window bar one?! I was then forced to pay for an extra windo...

I ordered blinds and shutters. The blinds were supposed to be sheer and let light in but instead I needed lights on in the middle of the day. Told the installer who rang office I said I wasn't going to pay for them as I was told they would be exactly the same as an existing room. I was then threatened by the customer service manager that he would tell the installer to remove all 3 rooms of already installed shutters I was that upset I was crying as I have quite a severe heart condition told him, please I am sick, he replied I don't give a damn. Then I said ok take your product give me my 50% deposit back now. He did not!!! Shutters I talked badly as well. Do not use this company they are disgusting!!!

I had a terrible experience with these guys today. Our awning broke off yesterday, the elbow joint just broke completely, leaving the awning to hang halfway on to the deck. It should be covered under warranty and I spoke to the customer service person, then to "the manager" and they just repeated themselves saying it was my fault for leaving it out in bad weather! Arguing this I was told that I will have to pay the call out fee or no-one will come out! I re-assured that we ALWAYS take the awning in when bad weather and the weather yesterday was...

Incredibly disappointing. My wife and I visited their offices in Castle Hill. We arrived at 3.15pm, walked up to the showroom only to be "eyed" by an uncaring receptionist. It was as if we were an intrusion to her day. It wasn't until after waiting for awhile that we decided to walk down the stairs to leave when a staff came to attend to us. Her service was good. We hadn't even left the showroom and the receptionist came out of her desk only to busy herself tying up their office rubbish bag in front of my wife and I as if to say they want to go home. The signage on their office says they were opened to 4pm. We arrived 3.15 pm. Yeah, incredibly disappointing.

As a builder and professional in large business I was absolutely shocked to have the service provided to me by Shutters Australia. Don't recommend them at all and its no wonder that customers are frustrated and taking their business elsewhere.
Time wasting and not good service at all.

Having read all the bad reviews before placing the order, I was hoping I could be one of the minority who will get a good product and good service. Unfortunately not. The range of fabric choice for the roller blinds is acceptable, the quality is average, but the price is slightly above average. The venetian blind options are very limited, quality is very poor (worse than online DIY ones), and cost is double as much. Took 6 weeks for the first delivery which is standard. The installer was drilling holes that are not needed. He was trying to inst...