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Sidchrome

Sidchrome

1.5 from 11 reviews · View Statistics

Reviews

1.5

11 reviews
5
(0)
3
(0)
  • Product Quality
    2.0 (5)
  • Return Claim MadeYes (1) · No (4)
  • Customer Service
    3.0 (4)
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Clinton D

Clinton DGippsland, VIC

  • 2 reviews
  • 2 likes

Customer service don't even answer the phones.

published

I waited on phone for 20 minute to only be cut off. I called again and selected #9. Noanswer again.

Product Quality
Customer Service
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Anthony

AnthonyPerth, WA

Sidchrome guarantee

published
Product Quality
Customer Service
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Jypsy

Jypsy

  • 3 reviews

Sidcrome screwdrivers

published

I bought a set of sidcrome screwdrivers they are the most useless things I own can't use them on most screws because the nose is to pointed they cost me $129.00 for a set of 6 wish I had not bought this product on one of the screwdrivers the tip was broken off this is a complete waste of money and had to go and buy other screwdrivers so buyers be warned

Incentivised ReviewNo
Return Claim MadeNo
Store LocationSupacheap auto
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Andrewse

AndrewseHobart, TAS

  • 4 reviews
  • 1 like

Quality tools by sidchrome

published

Working as a mechanic I have various tools make by sidchrome and have never had any issues with the and they come with the piece of mind of lifetime guarantee.

Product Quality
Customer Service
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Freddy Farbuckle

Freddy FarbuckleSouth East Queensland, QLD

  • 19 reviews
  • 21 likes

Sidchrome warranty? what warranty?

published

Sidchrome owned by B&D USA & made "not in Australia"and they need to see the tool by posting tool to Head Office if you don't have the 2012 receipt (??) before a going into the draw to have it replaced. Bought Asian spanner as replacement ( probably where Sidchrome comes from now) off EBay for less that the postage back to Sidchrome. B& D have same sort of reviews in US. They also make Stanley tools if you want to dodge buying from B&D altogether

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MDD

MDDMelbourne

  • 9 reviews
  • 6 likes

Screwdrivers are a bit rubbish

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Scott

Scott

  • 2 reviews
  • 1 like

Useless warranty

published

I had bought a $1000 dollar wall kit some years ago and 2 large socket sets, 2x failed Rachets and Pliers and was told i abused them. Utter bull!. i was using the so called bullet proof tools for their intended purpose, never again will i buy this crap that supposed to have a "lifetime warranty". Customer service is so bad , id give them zero stars if i could.

Warranty not worth much...

published

Sad to see poor quality being compounded with poor customer service. I contacted sidchrome as the plastic tray that holds the sockets in my socket set (a few months old only) had completely cracked and fell apart. All I wanted was a replacement tray.

Was told that the warranty didn't cover consumable parts like the tray. Asked if I could buy another tray, if it was a consumable. Was told no, they don't sell the trays by themselves. So, not a consumable then...

The only plus side: the agent I dealt with, [name removed], seemed to genuinely want to help me out, but was ham strung by management.

Mark G

Mark GBrisbane

Sidchrome warranty is useless. Sidchrome claims of warranty are false.

published

I am 60 years old & have bought sidchrome tools all my working life, however never again.
Failed toolbox drawer after little use & have been trying to claim a repair since June 2018 (its now October) & they just give me the run around after runaround. Useless! One thing I've noticed is Sidchrome quaility has dropped significantly over the past few years. Sidchrome is nothing like the company they used to be. Avoid Sidchrome, there are better quality brands out there.

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Happy driver

Happy driverMid North Coast, NSW

  • 19 reviews
  • 11 likes

Warranty is useless.

published
PerthPhil

PerthPhilPerth, WA

  • 32 reviews
  • 21 likes
  • Verified customer

Very Poor After-Market Service

published

I have emailed Sidchrome three times trying to purchase locking mechanisms for their tool cabinets so that one key will lock/unlock all cabinets. The first few emails went unanswered so I upped the frequency and finally got a response telling me that lock smiths can't cut their keys (not even close to what I asked for). I gave them make and models for the cabinets I owned and the key numbers for each. Nada.

For what was a hugely reputable tool brand, the response seems way out of character. Here's to hoping I get escalated to someone who actually has a clue!

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