If I could give 0, I would. Faulty Lemon
I first started having trouble when the cooktop was 17 months old. All 4 circuits had to be replaced, 2 on each side.
7 months later the same thing is happening but no faults can be detected so even though my appliance has a 5 year warranty and cost 10k, I need to pay for service calls.
The cooktop now regularly overheats and shuts off to cool down before I can recommence cooking, but this is not a manufacturering problem according to customer service.
How can a 10k cooktop continually overheat sometimes with only 1 pot and this not be a manufacturing problem.
I think for the cost of the appliance All service call costs should be covered by the company.
Purchased in February 2016 at Winnings.
Siemens Induction Cooktop A1041454
Siemens Bosch customer service poor. They use third party providers who do not get back to you and I had one that didn’t know the product. Our cook top has stop functioning 3 times. This 3rd time whilst using the booster function I smelt something burning then smoke starting pouring out from the base of the cook top. I would not recommend this product.
- Verified purchase
iQ700 EH875KU11E 80 cm Induction Cooktop
Siemens (or Bosche) don't stand behind their product. We have had three of these so called top-of-line induction cook tops. The first one blew the right half of the cooktop after 6-9 months. The second one came with a rattle and the third has just lost the corner of the glass top. As per other reviews - NOTHING has been dropped on it and even if it had, we have had a number of brands of glass cooktops over the years whilst our three heavy handed children grew up and never so much as a chip or a crack in any of them.
This is our first experi...ence with Siemens and/or Bosche and I couldn't recommend their product. The staff are as helpful as they can be but it must be hard to support product that is not fit for service. Since initially posting review and a lengthy phone call with Siemens, they have agreed to replace the unit. I have agreed to pay the removal and installation costs of some $250 or so.
Siemens-Glass issue and worst service- EH875KU11E
Bought the induction cooktop, burnt brown marks after 4 weeks of using. Called service guys 2 times then got so frustrated with their lack of offer to help (but they said buy a glass scraper)- would I want to do this on a $9K cooktop!!! Then after a few weeks, the corner of the glass cracked- with absolutely no fault of mine. Service call attended and took FOUR WEEKS (and after 5 phone calls) from me to Siemens. Now they are saying that glass is not part of warranty. I am so disappointed- clearly there is an issue with the glass as well as the design- this design only has two frames, not four and should have NOT been made like this. I am now stuck with a scorched glass cooktop and cracked side.
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