Make your decision carefully - disappointed with my investment
I was also encouraged by Winnings to spend $7000 on this cooktop from Siemens and also have no idea how the damage could have occurred. I have had it for around 18 months and the corners have chipped and I also have a crack appearing in the middle of one side. I received excellent warranty after sales service by Siemens - fast and professional. Unfortunately, it is not a warranty claim and it could be due to installation (perhaps Winnings could have provided more of an after sales service here to have communicated this to the installers). M...y disappointment is that I don't recall ever dropping anything on it and even if I did, for $7000, I would have expected something more robust - it is supposed to be the showpiece of my kitchen. In terms of functionality, it can only take 4 pans and it says it is receptive to size and location but in fact you can't have more than two in one zone ie so like all the other induction cooktops it can only take a certain number of pans in a certain number of zones. The detection of the dials is tricky because it doesn't work if your hands are wet and mine frequently are when cooking. It also takes a long time to turn on (a few seconds, but you have to wait for it to turn on, then turn on the zone separately).
Broken front left corner of glass top
I too was encouraged by winnings to buy a Siemens induction cook top.
Installed middle of 2016 as renovations completed.
I have not dropped anything on it
I was astounded and disappointed to find a crack across the corner.
Apart from this problem which appears to be a failure of design and not built for purpose.
Questions & Answers
Well I wouldn't go near Siemens if I was a new customer. After owing an induction hob for about 3 years and a very good experience the cooktop decided to blow up. I called Siemens the tech came and and fixed it ,next day after repair it blew up again so I called tech support and they came and fixed it again. This happened 3 times same fault always the repair only lasted one day before breaking down again. It looked like the hob cannot be repaired even by Siemens technicians. After all the failed attempts Siemens informed me that they are going to replace the hob for a new one. Few weeks went past and now Siemens is telling me the hob is not covered by the warranty BC I bought it from a internet retailer who supplied me EU stock. What other stock is there ???? None of it is manufactured in Australia, it looks like they cannot repair their own products who develop a catastrophic failure after few years of use .
Thanks for the question regarding your Siemens cooktop.
Siemens Australia go through a lot of work to make sure the appliances we import for our Australian customers are safe and fit to use and are able to supply a warranty because of this. If an appliance is imported through a third party then we would not be able to guarantee where it came from or whether it was made with the Australian power supply and other conditions in mind.
If you need any more help, feel free to contact us on 1300 167 425.
Siemens Home Australia.
Please, Australia is not the moon and power requirements are identical hence the appliance worked just fine for 3 years. They might be different if you send your products to US but not to Australia. You have fixed the appliance 3 times and 3 times it failed after your repair. Then I was told and emailed that BC of unsuccessful repairs you are happy to swap the unit. All this taking now over 2 months during which I'm unable to cook for my family. When I call your customer service I'm told that you still considering what to do. I have contacted ACCC as this is not on. I did not import the appliance through 3rd party, I bought it from internet retailer and he got the appliance from Siemens, if I bought it from Harvey Norman online wouldn't that be the same?
I'm looking at purchasing the EX975LVC1E induction cooktop and after reading some reviews about your inductions I'm a bit concerned about the glass cracking as it's thin and if you'll cover it under the 5 year warranty?
Hi there ... I don't think if the glass cracks it'll be covered under warranty, better to check on that with a dealer or Siemens directly. Anyhow we have not been very very careful when placing pots and pans on the glass. It's very tough and doesn't break unless you use something like a hammer :-) I had some stain marks on the glass sometime ago and as Siemens instructed, used ceramic glass cleaner to clean that and it looks brand new now.
It really a good induction, bit too much technology for it to be a cooker :-)
Hope this helps.
Thanks for your question regarding the Siemens EH975SZ17E Cooktop.
We would recommend ensuring that your installer is a qualified one and that they use the brackets provided with the appliance, while following the installation instructions carefully, as most cracks formed are compression cracks which are due to incorrect mounting of the frame to the appliance.
The glass used in our induction cooktops is CERAN, a tough and long lasting glass ceramic material.
If you have any further queries, please do not hesitate to contact our After Sales Support team on 1300 167 425 during business hours.
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