Impossible to clean
I wish I had read the reviews before buying! I have a brand new home and installed the gas cooktop thinking it will be easy to clean since it is glass! Since using it for 3 months now, I have dirty stains around all gas burners from the oil splutters / food etc and I have tried to clean with various products but was unable to clean! Why is this product still on market when everyone has reported issues with cleaning? The product should be recalled! Anyone know what are my options if I want to return this product? I have used it for 3 months in a brand new home and was purchased from Harvey Norman commercial (as builder's choice supplier)
Impossible to clean the cooktop - dont buy it
It kitted my whole kitchen with SIemens. All the appliances are great aside from the cooktop. You cant clean it. Now the black glass has ring marks around the burners which you cannot get off. No matter how much you scrub this, it simply does not clean properly and looks shabby. They should recall this product, its no good at all.
- Verified purchase
Can't remove or clean burners
Have Gumptioned, soaked in dishwasher powder overnight, scrubbed and scrubbed the removable parts of the hob but to no avail. Bizarre that they can't be cleaned easily and that the screwed in bits of the burners can't be removed. Driving me crazy and looks as though I don't clean my kitchen! I noticed this as soon as I started using it. One year later still not happy. Designed by someone who doesn't cook! Only good thing is that the heat factor is good as is the overall look ( from a distance). Disappointed.
Poorest service i have ever experienced
It looks great and works well, however, getting it installed was a headache. I specifically asked when buying this cooktop, is there any extra expenses or problems with converting this to bottle gas as i live in the hills and don't have mains gas? "No problems mate, the plumber installing it can do it whilst he is there" Not the case! my gas plumber couldn't do it as you needed special "Siemens tools" and needed to be a "siemens technician" When i rang Siemens (BSH) to book a technician i was told there were only 2 stores, 1 which had their sie...mens guy recently quit and the other tell me that i had to pull it out and take to them 45mins away. When i rang Siemens back to say this isn't good enough they tell me that there is actually at least 8 accredited stores??? i rang one of them up, they said yep $139 callout incl the first 15mins plus $44 per 15mins after that but he should have it done in the first 15mins, no probs. It took him 1hr and 15mins ($220) on top of the incl 15mins because he had never done one before and he didn't have any of the Siemens tools!! so on top of my gas plumber's costs i get an additional $359 to get it installed when i paid $2000 for it already!!! I asked Siemens (BSH) to pick up the extra $220 as "their" Siemens guy didn't have a clue or have the tools and they responded with "Whilst we understand your concerns we are unable to provide the reimbursement as the installation guide does clearly state on page 13, that an authorized personnel from our service centre needs to arrange the installation of the injectors" <-- it was!! It looks great and the product works well so far. It really makes my kitchen look flash $$$ extra costs, service is poor, you have to pay for their incompetence
Questions & Answers
How do we stop the ignition sparking? It just keeps clicking/sparking on all the burners.
Nothing seems to stop it. Please help!
I don't know , you must have a fault as I haven't had that happen to me before. You should ring Siemens and have them look at it.
Thanks for your question, We're sorry to hear that you're having issues with your Siemens cooktop.
We'd like to help, if you contact us on 1300 369 744 we’ll investigate for you. Regards, Bosch Home Australia
Have the cracking issue been resolved yet?
Did you mean cleaning? No, nothing has taken off the burnt on grease and grime and anything that scrapes it off scratches the surface. If I ever sell my house will need to have the plates replaced so it looks like I clean my house!
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