Intermittent leaks over last 18 months
Very disappointed at the moment, have had Siemens washing machines for past 15 years, even brought the 1st one over from the UK - family of 4, 4/5 washes a week.
This one has been intermittently leaking for the past 18 months, this would be the 6 or 8 call out, finally spoke to someone with some sense and they said they would not book a service again and get management to speak to me about other options. Today, got call back to say that technician would need to come out again - expressed my concern that to date the problem hasn't been found and...
One major issue
My problem with this machine is the low water pressure warning. I have almost 600Kpa water pressure at the tap yet it still beeps incessantly. When the warning goes off it continues to fill with water resulting in the water reaching half way up the door window. How to disable this useless warning?
auto dose and door switch failed - trouble getting Siemens to even inspect it
this machine is 6.5 years old. The auto dosing has failed and the door switch is faulty making it basically unusable. Spare parts on the internet for these items would be $A600 for a very upmarket $A2500 machine. Siemens want to verify the faults but I tried twice to book a service call and each time no-one contacts me as promised.
Purchased in March 2013 for $2,500.00.
This machine is quiet and efficient. It condenses the water so you dont have the condensation in your laundry. The settings are easy to use. And it stops when the clothes are dry depending on the setting. My only criticism is the filters are a little fiddly, but totally worth it. Great machine.
Consistently breaks down
We bought this washing machine brand a few years ago. We are a family of 4 and have pretty standard needs for a washing machine. This machine has broken down about 15+ times costing us huge amounts in service calls. Very dissatisfied with what is meant to be a high quality reliable brand.
If you are thinking about buying a Siemens washing machine, definitely think very carefully about your decision.
Very gentle on Clothes
Cleans clothes very well with the auto detergent dispensing, it does not waste detergent,
Nor rough on clothes like previous other washers,
Love the programmed stop function, the machine will delay start and have your washing finished at a designated time, either when you wake up or when you get home from work, to avoid sitting in the machine wet for hours.
Looks great, handles large loads easily. Reliable and energy efficient. Very quiet even with heavy duty washing. Lots of wash option cycles which can be altered to suit, very gentle on clothes yet gets them super clean. Would not use any other Brand in the future .... happiness in the Laundry. Previously used Bosch machines which are made by same company I believe but they sounded like planes taking off and coming in to land.
Very reliable machine and gentle on clothes.
My machine gets a good workout and is strong and reliable. I have had many of the other brands and experienced problems with the electronics. It is a good solid washing machine and I can recommend it for families. It is easy to access for cleaning filters etc. also very quiet while in operation.
Brilliant washing machine
What's not to like about this washing machine. If you can't read the instructions it would be a bother but for literate persons its amazing.
Not more moldy washing because it has a clean cycle that fixes that, and it tells you when to run that cycle too.
The wash has no residual detergent so your cloths don't have that soapy feeling. The machine adds the detergent and softener so you just put the cloths in and start washing. It turns itself of when it's done!
No shaking the house down when it spins and it's so quiet, it's often difficult to know when its on. FANTASTIC!!
- iQ800 WM16Y890AU / WM16Y892AU
- Verified purchase
Very happy with this machine
I purchased this washing machine in June 2016 to replace another machine that I had had endless problems with (see other reviews). This machine is quiet and works efficiently. It has a wide range of programs and it is fairly easy to set the machine to wash at whatever spin speed, temperature or number of rinses you might like. It dispenses detergent automatically for most washes (not on delicates, etc). Overall I'm very happy and satisfied with it. No service calls unlike my previous machine!
Impressive 'robot washing maching' and a step beyond other machines, but with some flaws
The machine stores liquid detergent in tanks and then dispenses detergent (and softer) automatically. Turbidly sensor and other sensors sense how much detergent and how much washing and rinsing is required.
The good points:
Automatically senses how much washing and how much detergent is required.
Traditional machines was for a fixed time in the hope that the clothes must be clean by the end, this machine senses and washes until the clothes are clean.
Saves water, saves time, saves detergent and saves the clothes compared to washing so long that the clothes almost certainly will have been cleaned before the program has ended.
Good choice of cycles.
Stain removing programs are amazing and very effective.
Faulty again - don't buy one.
Owned the machine only a few months when it began failing to spin the clothes properly, occasionally at first but then all the time. Not it wasn't operator error. It didn't spin up to speed for the serviceman either.
It took many months and numerous service calls before it was eventually repaired. They replaced the motor and every electronic circuit board in the machine, one part at a time. Repairs by trial and error.
Now the same fault has started again. Goes through the cycle and then only spins slowly so the clothes come out dripping ...wet. Doesn't matter which cycle or size of load. It won't even spin a single Chux wipe. When it work it is OK. Just OK, definitely nothing outstanding considering the price. But any machine that keeps needing repairs on an annual basis is total rubbish. Don't buy a Siemens.
Not worth what we paid for it
We have had this washing machine for over 2 years & I don't feel like it washes very well. I have tried every different cycle in an attempt to make sure it was me & I have found every one the same. Our towels are scratchy & stiff, like wiping yourself on a piece of sand paper sometimes. I did a lot of investigation prior to purchasing this machine & thought it was the best, I'm very disappointed. I wouldn't bother spending the money on another one the same brand.
Very unhappy customet
I purchased an I dos 800 less than 3 years ago. Less than 14 months later my washing was sprayed with black oil, repairmen kept telling me that nothing was wrong with it yet the washing was displaying the opposite. The machine was eventually replaced with another and low and behold less than 13 months later the exact same thing has happened I like this mac home but I am so terribly disappointed and frustrated with the service
Spun clothes still soaking wet
Our machine worked well for the first 3 months. Now it does not spin properly and all clothes come out soaking wet. It doesn't matter what setting we have it on. Whether we fill it with clothes as recommended or just try to spin a load. Wet wet wet. Disappointed that the repairer has said it needs a new load sensor!!!
Regretting my purchase
The automatic dose feature sounded great but in fact it leaked detergent. At first I thought I had spilled it and cleaned up the floor. I refilled the dispenser and the next morning found the entire contents all over my laundry floor. What a waste. When I phoned to book a service call I was advised the job was too small for someone to come out and fix the machine. Instead replacement seals were mailed to me and I had to fix the machine myself!
It operated reasonably for next 12 months or so but now it has stopped dispensing the detergent altogether. At least the company has agreed to a service call this time.
All in all I'm very disappointed and regretting my purchase.
Excellent results & quiet
We've had this machine about 6 months, and so far the cleaning results have been excellent.
The washing machine is very quiet and the I-DOS system saves time and detergent by automatically measuring the required detergent based on the load. We particularly like that you can have 2 different (liquid) detergents in the machine for different programs. We have kids and we use a low allergen/chemical detergent for their clothes.
The delayed start timer function is very helpful, allowing you to put the washing in at night, ready for washing ...in the morning. Fabrics come out in very good condition and we have not noticed any wearing issues - the machine seems to be gentle on clothes. The only issue with the machine is that the seal inside the door requires wiping dry after washing. If you don't wipe inside this seal, a small amount of waste water sits in there and is perfect conditions to grow mould. The seal is easy enough to wipe - we keep a cloth for this one purpose next to the machine. For a machine of this price point the quality is very good, although I would not expect a design flaw that creates such a health issue (mould) in the seal. I would have rated 5 stars, if not for this issue.
- iQ800 WM16Y890AU / WM16Y892AU
- Verified purchase
Great Washing Machine Ruined By Mouldy Door Seal
We've had the iQ800 for a little over two years and the rubber door seal is absolutely disgusting. There is mould growing everywhere and also in the crevice between the drum and seal which I can't get my fingers in to clean.
Called Siemens customer service and was condescendingly advised that I should use Milton disinfectant solution and hot washes. Tried that got rid of a bit of the mould on the seal surface but did nothing for the mould in the seal crevice.
For the record, we always wipe off the seal and leave the door open at least for 24...hours after every wash. I've had cheap front loaders in the past (Simpson, LG, etc.) and have never had this problem. It incredibly disappointing to spend big money ($2000) on what is supposedly a premium washing machine and to find that it can't even keep itself clean. What's more, the instructions manual doesn't say anything about cleaning and maintenance. Customer service spoke to me as if I'm an idiot and said I could be charged money as the seals are not covered under warranty. I would argue that a washing machine with that much gunk and mould in it, despite me undertaking regular cleaning after every wash, is not fit for purpose. My 14-month-old son has eczema and I have allergies - I don't think a mouldy washing machine will help.
Purchased in August 2013.
The Perfect Dryer
We have had the dryer for about one year. It dries very quickly, the laundry does not get hot and we use the condensed water for ironing as we now live in an area with very hard water.
It is pretty quiet and the fact that it dries at a lower temperature means the clothes last longer - no more melted underpants waistbands!
In the family we have another Siemens and 2 Bosch dryers. They are both owned by the same company and are basically the same. It was a question of who was offering the best price and warranty at the time of purchase.
All worked well and (touch wood) there have been no problems. The oldest machine is 6 years old.
- iQ800 WM16Y890AU / WM16Y892AU
- Verified purchase
We moved from a Fisher & Paykel washing machine about a month ago now, this machine is in a totally different league, the iDos is fantastic, load gauge and remaining time are all very handy features, to top it all off the machine is super quiet.
With 2 kids we wash about 4 days a week.
Questions & Answers
Hi, I have an IQ800 washing machine and after completing the last wash the door wouldn't open. I followed the manuals instructions and managed to drain remaining water (only a small amount) and manually unlock the door and get the clothes out. I then tried to run another cycle but after initially starting the cycle and commencing filling machine with water the machine simply stopped. No error code just nothing - normal programming information on the machine. The icons to fill i-dos etc were flashing but that is it. After emptying and opening door again the machine won't start another cycle and when I press the start button (or any button) it just makes a small beeping sound each time but nothing else happens. The only error I have been given was on my last of many attempts which basically said (along the lines of) "door cannot be unlocked water temperature too high". I don't wash on very high temperatures and there is no water in the machine so it can't be too hot.
Hi just a bit of additional information. Not sure if it is related to the current issue but I was having some problems over the last few months with a leak (?) of the liquid detergent dripping down the front of the machine so I reverted to manually dispensing detergent. My guess is this may be related and causing an electrical problem? I would love to know if there is a way of resetting the machine to default and see if this works?
If leaking detergent, then you'll probably need a new plug for underneath the idos dispenser. If leaking like my issue, then Siemens couldn't work out what it was. See the pics in my post.
Sorry the leak is sorted i fitted new rubber plugs so I have now removed that section. We have 3 different siemens ovens, washing machine and a dryer and everyone of them has had a technician out. The Miele equipment we have and had longer has never skipped a beat.
BSH Home AppliancesSiemens
Thanks for the question regarding your Bosch Washing machine.
We would recommend to contact our customer service team on 1300 167 425 to book a technician to attend and ascertain why the fault is occuring.
Regards, Siemens Home Australia.
Hi my Siemens keeps on writing Door cannot unlocked water level or temperature is too high yet there’s no water inside
Great washer but can’t seem to find how to do a drum clean. Anyone know if there is a program to clean the drum as it does state drum clean 90degrees program in the manual but can’t find this program on the washer. Thanks in advance
Hiya, really easy, just run any washing cycle at 90°C - that's it. You can run a separate cycle for drum clean, move dial to other washing cycles and its under there somewhere. For my old washing machine, I just ran a normal wash cycle with clothes at 50°C.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.