- Sign in
- Write a review
Siemens iQ800 WM16Y890AU / WM16Y892AU
WM16Y892AU, WM16Y890AUTazSouth East Queensland, QLD
Intermittent leaks over last 18 months
Very disappointed at the moment, have had Siemens washing machines for past 15 years, even brought the 1st one over from the UK - family of 4, 4/5 washes a week.
This one has been intermittently leaking for the past 18 months, this would be the 6 or 8 call out, finally spoke to someone with some sense and they said they would not book a service again and get management to speak to me about other options. Today, got call back to say that technician would need to come out again - expressed my concern that to date the problem hasn't been found and...Read more
Purchased in December 2015 at Winning Appliances.
2 comments
BSH Home AppliancesSiemens
Hi Taz,
Thanks for your review, we appreciate the feedback. We're sorry to hear that you're having issues with your Siemens appliances.
We'd like to help, if you email us at socialmedia.au@bshg.com, ... Read more
Similar opinion? Write a review on ProductReview.com.au!
RossSouth East Queensland, QLD
- 2 reviews
- 1 like
One major issue
My problem with this machine is the low water pressure warning. I have almost 600Kpa water pressure at the tap yet it still beeps incessantly. When the warning goes off it continues to fill with water resulting in the water reaching half way up the door window. How to disable this useless warning?
Purchased in March 2018 at Winning Appliances.
1 comment
BSH Home AppliancesSiemens
Hi Ross,
Thanks so much for your positive feedback about the Siemens WM16Y892AU. We're sorry to hear that you're having issues with your washing machine.
The low water signal cannot be turned off. If ... Read more
Similar opinion? Write a review on ProductReview.com.au!
auto dose and door switch failed - trouble getting Siemens to even inspect it
this machine is 6.5 years old. The auto dosing has failed and the door switch is faulty making it basically unusable. Spare parts on the internet for these items would be $A600 for a very upmarket $A2500 machine. Siemens want to verify the faults but I tried twice to book a service call and each time no-one contacts me as promised.
Purchased in March 2013 for $2,500.00.
Similar opinion? Write a review on ProductReview.com.au!
Find out how Siemens iQ800 WM16Y890AU / WM16Y892AU compares to other Front Loading Washing Machines
Know better, choose better.
Sa CardaAU
- 3 reviews
- 1 like
Drier.
This machine is quiet and efficient. It condenses the water so you dont have the condensation in your laundry. The settings are easy to use. And it stops when the clothes are dry depending on the setting. My only criticism is the filters are a little fiddly, but totally worth it. Great machine.
1 comment
BSH Home AppliancesSiemens
Hi Sa Carda
Thanks so much for your positive feedback about the Siemens dryer we really appreciate it and we're glad to hear that are happy with it.
Thank you for sharing your valuable feedback.
If yo... Read more
Similar opinion? Write a review on ProductReview.com.au!
Mark aSydney
Consistently breaks down
We bought this washing machine brand a few years ago. We are a family of 4 and have pretty standard needs for a washing machine. This machine has broken down about 15+ times costing us huge amounts in service calls. Very dissatisfied with what is meant to be a high quality reliable brand.
If you are thinking about buying a Siemens washing machine, definitely think very carefully about your decision.
1 comment
Update on this matter. I contacted Siemens who agreed that the faults were excessive. They replaced the machine with a brand new one. We've had the new one for two months with no problems so far.
Similar opinion? Write a review on ProductReview.com.au!
DustyFar North Queensland, QLD
- 5 reviews
Very gentle on Clothes
Cleans clothes very well with the auto detergent dispensing, it does not waste detergent,
Nor rough on clothes like previous other washers,
Very quiet,
Love the programmed stop function, the machine will delay start and have your washing finished at a designated time, either when you wake up or when you get home from work, to avoid sitting in the machine wet for hours.
1 comment
BSH Home AppliancesSiemens
Hi Dusty,
Thanks so much for your positive feedback about your Siemens WM16Y892AU Washing Machine. We really appreciate it and we're glad to hear that you're enjoying the appliance.
If you have any f... Read more
Similar opinion? Write a review on ProductReview.com.au!
RoseVictoria
- 14 reviews
- 9 likes
Love it!!
Looks great, handles large loads easily. Reliable and energy efficient. Very quiet even with heavy duty washing. Lots of wash option cycles which can be altered to suit, very gentle on clothes yet gets them super clean. Would not use any other Brand in the future .... happiness in the Laundry. Previously used Bosch machines which are made by same company I believe but they sounded like planes taking off and coming in to land.
1 comment
BSH Home AppliancesSiemens
Hi Rose,
Thanks so much for the positive feedback about your Siemens WM16Y892AU Washing Machine, we really appreciate it and we're glad to hear that the appliance is serving you well.
If you have any... Read more
Similar opinion? Write a review on ProductReview.com.au!
WAgirl13Mid West, WA
- 3 reviews
Very reliable machine and gentle on clothes.
My machine gets a good workout and is strong and reliable. I have had many of the other brands and experienced problems with the electronics. It is a good solid washing machine and I can recommend it for families. It is easy to access for cleaning filters etc. also very quiet while in operation.
1 comment
BSH Home AppliancesSiemens
Hi WAgirl13,
Thanks so much for your positive feedback about your Siemens WM16Y892AU we really appreciate it and we're glad to hear that the appliance is serving you well.
If you have any future que... Read more
Similar opinion? Write a review on ProductReview.com.au!
HotwireHunter Region, NSW
- 7 reviews
- 4 likes
Brilliant washing machine
What's not to like about this washing machine. If you can't read the instructions it would be a bother but for literate persons its amazing.
Not more moldy washing because it has a clean cycle that fixes that, and it tells you when to run that cycle too.
The wash has no residual detergent so your cloths don't have that soapy feeling. The machine adds the detergent and softener so you just put the cloths in and start washing. It turns itself of when it's done!
No shaking the house down when it spins and it's so quiet, it's often difficult to know when its on. FANTASTIC!!
2 comments
BSH Home AppliancesSiemens
Hi Hotwire,
Thanks so much for the positive feedback about your Siemens WM16Y892AU Washing Machine, we really appreciate it and we're glad to hear that you’re enjoying the appliance.
If you have an... Read more
2 years from purchase and this washing machine is as good as the day we bought it.
I have noticed other reviews that aren't so flattering and I suspect the reason is operation. This machine is desig... Read more
ned to add its own detergent and softener. It also likes a 90 degree cycle every few weeks to remove and mildew and fatty material. If you don't understand these requirements it's likely to give trouble.Similar opinion? Write a review on ProductReview.com.au!
Find out how Siemens iQ800 WM16Y890AU / WM16Y892AU compares to other Front Loading Washing Machines
Know better, choose better.
MLDMelbourne
- 8 reviews
- 18 likes
- iQ800 WM16Y890AU / WM16Y892AU
- Verified purchase
Very happy with this machine
I purchased this washing machine in June 2016 to replace another machine that I had had endless problems with (see other reviews). This machine is quiet and works efficiently. It has a wide range of programs and it is fairly easy to set the machine to wash at whatever spin speed, temperature or number of rinses you might like. It dispenses detergent automatically for most washes (not on delicates, etc). Overall I'm very happy and satisfied with it. No service calls unlike my previous machine!
1 comment
BSH Home AppliancesSiemens
Hi MLD,
Thanks so much for your positive feedback about your Siemens WM16Y890AU Washing Machine we really appreciate it. ... Read more
If you have any queries, please do not hesitate to contact our After Sales Support team on 1300 167 425 to discuss further. Regards,SiemensHomeAuSimilar opinion? Write a review on ProductReview.com.au!
org8-
- 4 reviews
- 2 likes
Impressive 'robot washing maching' and a step beyond other machines, but with some flaws
Design:
The machine stores liquid detergent in tanks and then dispenses detergent (and softer) automatically. Turbidly sensor and other sensors sense how much detergent and how much washing and rinsing is required.
The good points:
Automatically senses how much washing and how much detergent is required.
Traditional machines was for a fixed time in the hope that the clothes must be clean by the end, this machine senses and washes until the clothes are clean.
Saves water, saves time, saves detergent and saves the clothes compared to washing so long that the clothes almost certainly will have been cleaned before the program has ended.
Good choice of cycles.
Stain removing programs are amazing and very effective.
...Read more
Similar opinion? Write a review on ProductReview.com.au!
PJASydney
- 3 reviews
- 3 likes
Faulty again - don't buy one.
Owned the machine only a few months when it began failing to spin the clothes properly, occasionally at first but then all the time. Not it wasn't operator error. It didn't spin up to speed for the serviceman either.
It took many months and numerous service calls before it was eventually repaired. They replaced the motor and every electronic circuit board in the machine, one part at a time. Repairs by trial and error.
Now the same fault has started again. Goes through the cycle and then only spins slowly so the clothes come out dripping ...Read more
wet. Doesn't matter which cycle or size of load. It won't even spin a single Chux wipe. When it work it is OK. Just OK, definitely nothing outstanding considering the price. But any machine that keeps needing repairs on an annual basis is total rubbish. Don't buy a Siemens.1 comment
SiemensHome AUSiemens
Hi PJA,
Thanks for your review, we appreciate your feedback. We're sorry to hear that you're having issues with your Bosch WM16Y890AU Washing Machine. ... Read more
We'd like to help you investigate, so could you please contact our After Sales Support team on 1300 369 744 during business hours. Regards, BoschHomeAuSimilar opinion? Write a review on ProductReview.com.au!
DeniceGCentral Coast
- 2 reviews
- 2 likes
Not worth what we paid for it
We have had this washing machine for over 2 years & I don't feel like it washes very well. I have tried every different cycle in an attempt to make sure it was me & I have found every one the same. Our towels are scratchy & stiff, like wiping yourself on a piece of sand paper sometimes. I did a lot of investigation prior to purchasing this machine & thought it was the best, I'm very disappointed. I wouldn't bother spending the money on another one the same brand.
1 comment
SiemensHome AUSiemens
Hi DeniceG,
Thanks for your review, we appreciate your feedback. We're sorry to hear that you're having issues with your Bosch WM16Y890AU Washing Machine and can appreciate your frustration. ... Read more
With regards to your towels, please ensure you are using the appropriate cycle. We would generally suggest a cotton wash to ensure there is enough water in the drum during the wash. If we can be of any assistance to you in future, please do not hesitate to contact our After Sales Support team on 1300 369 744 during business hours. Regards, BoschHomeAuSimilar opinion? Write a review on ProductReview.com.au!
Very unhappy customet
I purchased an I dos 800 less than 3 years ago. Less than 14 months later my washing was sprayed with black oil, repairmen kept telling me that nothing was wrong with it yet the washing was displaying the opposite. The machine was eventually replaced with another and low and behold less than 13 months later the exact same thing has happened I like this mac home but I am so terribly disappointed and frustrated with the service
Debbie
1 comment
SiemensHome AUSiemens
Dear Bubbles,
Thanks for your review, we appreciate your feedback. We're sorry to hear that you're having issues with your Siemens WM16Y890AU Washing Machine and can appreciate your disappointment.... Read more
If we can be of any assistance to you, please do not hesitate to contact our After Sales Support team on 1300 167 425 during business hours. Regards, SiemensHomeAuSimilar opinion? Write a review on ProductReview.com.au!
DisappointedNew South Wales
Spun clothes still soaking wet
Our machine worked well for the first 3 months. Now it does not spin properly and all clothes come out soaking wet. It doesn't matter what setting we have it on. Whether we fill it with clothes as recommended or just try to spin a load. Wet wet wet. Disappointed that the repairer has said it needs a new load sensor!!!
2 comments
SiemensHome AUSiemens
Hi Disappointed,
Thanks for your review, we appreciate your feedback. We're sorry to hear that you're having issues with your Siemens WM16Y890AU Washing Machine.... Read more
We realise that your appliance is now being repaired, however if we can be of any assistance to you in future, please do not hesitate to contact our After Sales Support team on 1300 167 425 during business hours. Regards, SiemensHomeAuwell a technician came and replaced the load sensing device and I must admit it is like a new machine, the clothes look and smell washed and yes they are spinning dryer then any other machine I have e... Read more
ver owned. I'm not convinced that it washes the clothes any better yet. I am now liking the machine however was very disappointed that it had problems so early in me owning it.....Similar opinion? Write a review on ProductReview.com.au!
Find out how Siemens iQ800 WM16Y890AU / WM16Y892AU compares to other Front Loading Washing Machines
Know better, choose better.
Regretting my purchase
The automatic dose feature sounded great but in fact it leaked detergent. At first I thought I had spilled it and cleaned up the floor. I refilled the dispenser and the next morning found the entire contents all over my laundry floor. What a waste. When I phoned to book a service call I was advised the job was too small for someone to come out and fix the machine. Instead replacement seals were mailed to me and I had to fix the machine myself!
It operated reasonably for next 12 months or so but now it has stopped dispensing the detergent altogether. At least the company has agreed to a service call this time.
All in all I'm very disappointed and regretting my purchase.
4 comments
SiemensHome AUSiemens
Hi Sue,
Thanks for your review, we appreciate your feedback. We're sorry to hear that you're having issues with your Siemens WM16Y890AU Washing Machine and can appreciate your disappointment.... Read more
We realise that you have since arranged a service agents attendance, however if we can be of any assistance to you in future, please do not hesitate to contact our After Sales Support team on 1300 369 744 during business hours. Regards, SiemensHomeAuOnce again the automatic dose is not working. I have had nothing but trouble with this machine. The after sales service isappalling.
Since my past post the detergent dispenser has been replaced twice! It's now only working Intermittently. We are not on town water supply, so each time I have to rewash I'm wasting precious tank water too, I'm fed up.
Similar opinion? Write a review on ProductReview.com.au!
nerfherderPerth
- 30 reviews
- 22 likes
Excellent results & quiet
We've had this machine about 6 months, and so far the cleaning results have been excellent.
The washing machine is very quiet and the I-DOS system saves time and detergent by automatically measuring the required detergent based on the load. We particularly like that you can have 2 different (liquid) detergents in the machine for different programs. We have kids and we use a low allergen/chemical detergent for their clothes.
The delayed start timer function is very helpful, allowing you to put the washing in at night, ready for washing ...Read more
in the morning. Fabrics come out in very good condition and we have not noticed any wearing issues - the machine seems to be gentle on clothes. The only issue with the machine is that the seal inside the door requires wiping dry after washing. If you don't wipe inside this seal, a small amount of waste water sits in there and is perfect conditions to grow mould. The seal is easy enough to wipe - we keep a cloth for this one purpose next to the machine. For a machine of this price point the quality is very good, although I would not expect a design flaw that creates such a health issue (mould) in the seal. I would have rated 5 stars, if not for this issue.3 comments
SiemensHome AUSiemens
Hi nerfherder,
Thanks so much for your positive feedback about your Siemens WM16Y890AU Washing Machine.... Read more
In regards to the door seal, we appreciate your feedback and will pass it on to our team to help further improve our products. If you have any further queries, please do not hesitate to contact our After Sales Support team on 1300 368 339 during business hours. Regards,SiemensHomeAuUpdate: About a year in from purchase date and the washing machine is still performing well with no issues.
Update: The machine is 3 years old and still performing well. We had an issue last year with detergent leaking from the I Dos dispenser unit, but after a call to support, they advised to take it out ... Read more
and give it a good clean and it has been fine ever since.Similar opinion? Write a review on ProductReview.com.au!
yjsSydney
- 2 reviews
- 3 likes
- iQ800 WM16Y890AU / WM16Y892AU
- Verified purchase
Great Washing Machine Ruined By Mouldy Door Seal
We've had the iQ800 for a little over two years and the rubber door seal is absolutely disgusting. There is mould growing everywhere and also in the crevice between the drum and seal which I can't get my fingers in to clean.
Called Siemens customer service and was condescendingly advised that I should use Milton disinfectant solution and hot washes. Tried that got rid of a bit of the mould on the seal surface but did nothing for the mould in the seal crevice.
For the record, we always wipe off the seal and leave the door open at least for 24...Read more
hours after every wash. I've had cheap front loaders in the past (Simpson, LG, etc.) and have never had this problem. It incredibly disappointing to spend big money ($2000) on what is supposedly a premium washing machine and to find that it can't even keep itself clean. What's more, the instructions manual doesn't say anything about cleaning and maintenance. Customer service spoke to me as if I'm an idiot and said I could be charged money as the seals are not covered under warranty. I would argue that a washing machine with that much gunk and mould in it, despite me undertaking regular cleaning after every wash, is not fit for purpose. My 14-month-old son has eczema and I have allergies - I don't think a mouldy washing machine will help.Purchased in August 2013.
1 comment
SiemensHome AUSiemens
Hi Yjs,
Thanks for your review, we appreciate your feedback. We're sorry to hear that you're having issues with mould on the door seal of your Siemens WM16Y890AU Washing Machine.... Read more
We'd like to help you investigate, so could you please send us an email at socialmedia.au@bshg.com, listing the problems you are having and quoting BSH206555 in the subject line, or call our After Sales Support team on 1300 368 339 during business hours. Please include the model number (including variant) FD and serial number in your email, any supporting photos, your contact details and a copy of your Purchase Receipt so we can investigate further. Regards, SiemensHomeAuSimilar opinion? Write a review on ProductReview.com.au!
garyinsydneySydney, NSW
- 13 reviews
- 5 likes
The Perfect Dryer
We have had the dryer for about one year. It dries very quickly, the laundry does not get hot and we use the condensed water for ironing as we now live in an area with very hard water.
It is pretty quiet and the fact that it dries at a lower temperature means the clothes last longer - no more melted underpants waistbands!
In the family we have another Siemens and 2 Bosch dryers. They are both owned by the same company and are basically the same. It was a question of who was offering the best price and warranty at the time of purchase.
All worked well and (touch wood) there have been no problems. The oldest machine is 6 years old.
1 comment
SiemensHome AUSiemens
Hi Garyinsydney,
Thanks so much for your positive feedback about your Siemens WM16Y890AU dryer, we really appreciate it.... Read more
If you have any further queries, please do not hesitate to contact our After Sales Support team on 1300 368 339 during business hours. Regards,SiemensHomeAuSimilar opinion? Write a review on ProductReview.com.au!
Jason Bates-BrownswordSydney
- 2 reviews
- 2 likes
- iQ800 WM16Y890AU / WM16Y892AU
- Verified purchase
Great machine
We moved from a Fisher & Paykel washing machine about a month ago now, this machine is in a totally different league, the iDos is fantastic, load gauge and remaining time are all very handy features, to top it all off the machine is super quiet.
With 2 kids we wash about 4 days a week.
1 comment
SiemensHome AUSiemens
Hi Jason,
Thanks for your review. We appreciate your positive feedback about your Siemens WM16Y890AU Washing Machine.... Read more
Thank you for sharing some of the different features on this washing machine with other customers. If you have any further queries, please do not hesitate to contact our After Sales Support team on 1300 368 339 during business hours. Regards, SiemensHomeAuSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Nigeasked
Hi, I have an IQ800 washing machine and after completing the last wash the door wouldn't open. I followed the manuals instructions and managed to drain remaining water (only a small amount) and manually unlock the door and get the clothes out. I then tried to run another cycle but after initially starting the cycle and commencing filling machine with water the machine simply stopped. No error code just nothing - normal programming information on the machine. The icons to fill i-dos etc were flashing but that is it. After emptying and opening door again the machine won't start another cycle and when I press the start button (or any button) it just makes a small beeping sound each time but nothing else happens. The only error I have been given was on my last of many attempts which basically said (along the lines of) "door cannot be unlocked water temperature too high". I don't wash on very high temperatures and there is no water in the machine so it can't be too hot.
Hi just a bit of additional information. Not sure if it is related to the current issue but I was having some problems over the last few months with a leak (?) of the liquid detergent dripping down the front of the machine so I reverted to manually dispensing detergent. My guess is this may be related and causing an electrical problem? I would love to know if there is a way of resetting the machine to default and see if this works?
3 answers
If leaking detergent, then you'll probably need a new plug for underneath the idos dispenser. If leaking like my issue, then Siemens couldn't work out what it was. See the pics in my post.
Sorry the leak is sorted i fitted new rubber plugs so I have now removed that section. We have 3 different siemens ovens, washing machine and a dryer and everyone of them has had a technician out. The Miele equipment we have and had longer has never skipped a beat.
BSH Home AppliancesSiemens
H Nige,
Thanks for the question regarding your Bosch Washing machine.
We would recommend to contact our customer service team on 1300 167 425 to book a technician to attend and ascertain why the fault is occuring.
Regards, Siemens Home Australia.
Phindi M.asked
Hi my Siemens keeps on writing Door cannot unlocked water level or temperature is too high yet there’s no water inside
No answers
Poppy S.asked
Great washer but can’t seem to find how to do a drum clean. Anyone know if there is a program to clean the drum as it does state drum clean 90degrees program in the manual but can’t find this program on the washer. Thanks in advance
2 answers
Hiya, really easy, just run any washing cycle at 90°C - that's it. You can run a separate cycle for drum clean, move dial to other washing cycles and its under there somewhere. For my old washing machine, I just ran a normal wash cycle with clothes at 50°C.
Thanks so much for letting me know. Got it!
I’ll do that. Kindest regards
Details
Siemens iQ800 WM16Y892AU3.7(7) | ||
---|---|---|
Category | Front Loading Washing Machines | Front Loading Washing Machines |
Price (RRP) | $2,499.00 | |
Capacity | 8.5 kg | |
Household Size | 3-4 people | |
Features | Door/Lid Lock (Child-proof) and Reload/Add Wash | |
Energy Rating | 4.5 star(s) | |
Water Rating | 4.5 star(s) | |
Colour / Finish | White | |
Dimensions | 850 x 600 x 590 mm | |
Max Spin Speed | 1,600 rpm | |
Maximum Noise Level | 73 db | |
Weight | 83 kg | |
Stackable | No | |
Manufacturer Warranty | 2 year(s) | |
Release date | Aug 2012 | |
Replaced by | Siemens iQ800 WM16Y892AU |
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Taz
Update - Last leak - Jun 2020, they got a service agent repairer out, Endeavour - saw leak on the back inside of WM, said producing too much suds and thus overflowing - replaced i-Dos unit (automatic ... Read more
detergent dispenser). New leak - Aug 2020 -Siemens technician came out, found water pooled inside bottom plate of WM, can't find leak, can't fix - talk to customer service. Insinuating that it's the condensing dryer, since technician spotted splashed marks on back of WM - pretty frustrated, I noted that we're next to the laundry sink, see splash marks on side of WM and dryer as well. Argued, it'd be nice if some common sense was applied, how would water get inside the WM when there's an overhang at back top of WM and water marks seen would not end but be a continuous stream of water marks (not splash marks) and on top of WM as well. Also the pool of leaked water would be all along the back floor tile and not just at the front bottom of the washing machine (see pics from original post). You can clearly feel it's detergent residue in the water marks - response was that technician would only record it as "water", extremely frustrating when all facts are not recorded. Technician even noted could be seal, countered by saying, if it was seal, it would leak all the time. Good to see there is a procedure in place for trouble shooting and elimination, and not just "random" guesses. Even noted, I only use the dryer once a week to dry towels and not at same time as using WM, you can see everything else is hanging in the garage on your way in - just did not want to listen.