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Simonds NSW, Baulkham Hills

Simonds NSW, Baulkham Hills

4.6 from 149 reviews

Reviews

4.6

149 reviews
5
(113)
4
(22)
3
(5)
2
(1)
1
(8)
  • Build Stage
  • Customer Service
    4.3 (52)
  • Site Admin
    4.1 (21)
  • Timeliness
    4.0 (29)
  • Structural Integrity
    3.9 (17)
  • Plumbing & Waterproofing
    3.8 (16)
  • Electrical & Lighting
    3.8 (18)
  • Flooring
    3.9 (14)
  • Transparency
    4.2 (33)
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Michelle

MichelleSydney, NSW

  • 2 reviews

Can not fault!

published

Our pre-build experience so far has been nothing but amazing. Simonds was recommended to us by our broker who uses them frequently for her own homes. Brett got us in contact with Milie who was a pleasure to deal with, made everything so simple and easy. Lauren and Kimberely have been amazing as well and again so easy to work with and understanding especially during these tough times. Eliana was our gallery consultant and made things so easy. I have not had any issues with Simonds so far and would recommend them to everyone that wants to build their home.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Build StagePre-Construction
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3 comments
Simonds
Simonds H.Simonds
Michelle
Michelle

Awesome, our job number is: N1744

Simonds
Simonds H.Simonds

Thank you Michelle, we will pass on your feedback.

George C

George C

  • 2 reviews

Good and productive pre-construction phase

published
Customer Service
Transparency
Timeliness
Build StagePre-Construction
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3 comments
Simonds
Simonds H.Simonds
George C
George C

N1583

Simonds
Simonds H.Simonds

Thank you George, I will pass your great feedback on.

Paul F

Paul FSydney, NSW

Reliable builder

published

Our journey with Simonds Homes from pre to handover went smoothly. Though our CRC keeps changing, our build process were not affected much. Regan would always inform us with all changes/ new information, etc., that will affect/improve the progress of the job. We also had a change in Site Supervisor in the middle of the build. When Grant took over as the site supervisor, it makes the whole waiting process more exciting as he will update us with minor and major improvements on the house. He was honest even on some minor defects that we cannot notice during our first house visit in which we are very impressed.

Overall, it is highly recommended to build with Simonds Home.

Build StagePost-Construction
Construction End DateMarch 2020
1 comment
Simonds
Simonds H.Simonds
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Vernon

VernonSydney, NSW

Initial Sales and Contract stage (Pre-build phase)

published

Our pre-build experience with Simonds has been very good. Sam from sales team was very accommodating and was able to incorporate all our changes to finally come up with a floor plan which we really liked. We then moved on to the tender and contract stage where we met Marcus who also helped us amend the layout and added our last minute changes, also at times giving us suggestions to improve the floor layout. Overall experience with Simonds so far has been excellent. I just hope this continues till we have our dream home ready. I will, during the course of the build post reviews here about mid and post construction phase.

Build StagePre-Construction
1 comment
Simonds
Simonds H.Simonds
Naman

NamanSydney, NSW

  • 2 reviews

Never Build With Simonds

published

When you are building a dream home for your family and if it’s your first home, never build through Simonds. We had worst experience and extremely uncooperative as being a public listed company. Some staff is nice and some only go by the books and inconsiderate for the cultural and community sentiments of their clients. If you want to know anything about Simonds, their construction quality, people, how they rip-off clients, the contract fine prints etc, please feel free to reach out to me on [contact details removed]

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
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6 comments
Simonds
Simonds H.Simonds

Hi Naman.
Thank you for getting in touch. We are sorry to hear about your experience and would like to ensure all your concerns are investigated. Please provide your job number and I can follow up with the internal team.
Thank you.

Naman
Naman

Hi, thank you for getting back to me. Please contact the operations manager in Sydney by my name as they know me very well. Regards, Naman

Simonds
Simonds H.Simonds

Hi Naman, thank you for the information. I will pass it onto the internal team to be investigated.
Thank you.

Daniel W

Daniel WSydney, NSW

Great with a few minor areas they could be amazing!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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3 comments
Simonds
Simonds H.Simonds

Hi Daniel,
Thank you for your feedback. We are delighted to hear that Grant made your home-building experience a good one.
If you would like to, please provide your job number and I can pass on your feedback to the relevant team.
Thank you.

Daniel W
Daniel W

Hi there, N1241

Simonds
Simonds H.Simonds

Thank you Daniel, I will pass on your feedback.

Excellent team and great builder ever have!

published

Thanks to Milie/Tyler/Kayla/Jess/Eliana/Nelly/Lydia/Marcus , the whole team gave us great experience through whole journey and we’re so happy chose the right builder!
The team has patience to every questions we’ve raised and with fully explanation . Can’t wait to see our complete house and will definitely keep referring SIMONDS around family and friends.

Customer Service
Transparency
Timeliness
Electrical & Lighting
Flooring
Build StagePre-Construction
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1 comment
Simonds
Simonds H.Simonds

The reviewer stated that an incentive was offered for this review

Great Gallery Experience!

published

Lauren, Nelly, May & Jess were fantastic to deal with and very helpful and accommodating. Nelly was extremely helpful and her ideas and guidance were very welcome. Lauren guided the whole process very professionally and kept us up to date in a timely manner. We thank them all for a smooth gallery process!

Customer Service
Transparency
Timeliness
Build StagePre-Construction
Construction End DateOctober 2020
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3 comments
Simonds
Simonds H.Simonds
Cary
Cary

N1696

Simonds
Simonds H.Simonds

Thank you Cary. We will pass on your great feedback to the relevant internal team members.

Tarra

TarraSydney, NSW

  • 2 reviews

Pre-construction satisfaction

published
Customer Service
Build StagePre-Construction
3 comments
Simonds
Simonds H.Simonds
Tarra
Tarra

Hi there, our job number is N1772 :)

Simonds
Simonds H.Simonds

Great, thank you Tarra. We will pass your great feedback on to the relevant team members.

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Aaron

AaronSydney, NSW

Dream Home on the Way

published

Currently in Mid-Construction stage. Build started in November 2019 and on track.

Throughout the whole process, I have been updated by the sales coordinator (Alison Williams, now changed to Regan Dallis) and site supervisor (Donovan Flannery) on a regular basis.

Also getting the docs and gallery appointment had been taken very nicely by the team (Amy, Tanya and Louise) which I am very grateful with.

Very happy with their customer service quality and especially Donovan's effort to take the build quality beyond the standard. All the staffs are very professional and super nice.

So far everything is going well and smooth, I would like to recommend Simonds Homes to anyone.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Build StageMid-Construction
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3 comments
Simonds
Simonds H.Simonds
Aaron
Aaron

N0861

Simonds
Simonds H.Simonds

Great, thank you Aaron. We will pass your feedback on to the relevant team members.

Initial Sales experience(Pre build)-Milie's an all rounder

published
Build StageMid-Construction
3 comments
Simonds
Simonds H.Simonds
srikanth
srikanth

Sure. It is N1591.

Simonds
Simonds H.Simonds

Thank you Srikanth, I will pass it on.

Jaivinder

JaivinderSydney, NSW

  • 8 reviews

Best building experience

published

I made right decision to choose Simonds homes for construction of my home in Sydney. Their sales team is best and they explains every aspect of process. I was super impressed by Milie's(Sales) skills to match customer requirements and the price she gave was not changed even after final approvals. The approval of plans and preconstruction took less than a month which is very fast . I am thankful to Simond's team at their office for smooth processing of my application. I would highly recommend Simonds for house construction .

Thanks

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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1 comment
Simonds
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David

DavidSydney, NSW

Great Pre Construction Experience.

published

Pre Construction. We have had a great experience to date with everyone at Simonds. From our 1st time dealing with Sam Wong at Marsden Park who recommend the Eastwood design enabling me to secure a lot with this house build in mind. Brett Hiscock, Marcus Williams and Alison Williams have all been extremely helpful and provided great customer service throughout. They have provided thorough and clear communication. Brett Hiscock especially has gone out of his way to accomodate my multiple variation requests to design a customised house and facade that we can’t wait to see and move into. We look forward to the construction phase and looking forward to having an equally great experience with Simonds.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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3 comments
Simonds
Simonds H.Simonds
David
David

N1723

Simonds
Simonds H.Simonds

Hi David,
Thanks for providing us with this information, we have passed it onto our internal team.
Thanks

Good experience so far

published

Pre construction - we have had a good journey so far with Simonds, from the time we ventured into the market , seeking advices and finalising the type of house . Brett Hiscock, Sam Wong, Eloise Joseph and Lauren Little have been extremely helpful and provided good customer service throughout. We look forward to the Mid- Construction phase and hope to have an equally good experience .

Build StagePre-Construction
1 comment
Simonds
Simonds H.Simonds
ryan

ryanSydney, NSW

Great Experience

published

From the 1st moment i walked into Simonds Homes at Marsden Park display homes Sam Wong welcomed me and was nothing but helpful especially being a 1st time building. Then at the gallery at Baulkham Hills Eilana and Regan have been amazing, great communication cant fault my experience so far

Customer Service
Transparency
Build StagePre-Construction
3 comments
Simonds
Simonds H.Simonds
ryan
ryan

N1724

Simonds
Simonds H.Simonds

Hi Ryan,
Thank you for providing us with your job number, we have passed your feedback through to our internal team.
Kind regards

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Farisha

FarishaAU

  • 2 reviews

First Time Home Builders! Run. Look for another BUILDER

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
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2 comments
Simonds
Simonds H.Simonds

Hi Farisha,
Management are aware of your emails and have discussed the matter with the relevant NSW management team who are best place to continue assisting you with your concerns.

Farisha
Farisha
Michelle

MichelleHunter Region, NSW

Awesome Experience

published

Eliana from Gallery at Baulkham Hills went above and beyond for us. Eliana gave us all her time and left nothing out. This is our first build and we are building purely for rental purposes. Eliana gave us a lot of knowledge and information to help guide us in the right direction when it came to tenants. Always ready to help with all the questions and requests we had. Very professional and great at her work.

Customer Service
Transparency
Build StagePre-Construction
3 comments
Simonds
Simonds H.Simonds
Michelle
Michelle

N1711

Simonds
Simonds H.Simonds

Hi Michelle,
Thank you for providing this information, we have passed your feedback through to our internal team.
Thanks

Rishi

Rishisydney

Maintenance Phase after the build

published

After an amazing job being done with the build during maintenance, It was quite good at he start and very timely. There were 2 issues that were outstanding with shower and chipped benchtop. It took a while for the issues to get focus but once had right attention they were remediated quickly to satisfaction.

Customer Service
Transparency
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateSeptember 2018
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3 comments
Simonds
Simonds H.Simonds
Rishi
Rishi

Hi, It's N0875, Thanks for getting back.

Simonds
Simonds H.Simonds

Hi Rishi,
Thanks for sending this through, we have passed it on to our internal team to investigate.
Thanks

Great Gallery Experience

published

Lauren Little from Gallery at Simonds Baulkham Hills looked after us very well. She gave us a really memorable experience. She was always ready to help with all the questions and requests we had and she knew what she was talking about when it came to interior designing.
Very Professional worker.

Customer Service
Transparency
Build StagePre-Construction
3 comments
Simonds
Simonds H.Simonds
Lester T
Lester T

N1517

Simonds
Simonds H.Simonds

Hi Lester,
Thanks for this information, we have passed your feedback through to our internal team.
Thanks

Luke and Rachel

Luke and RachelSydney, NSW

Think. Dream. Home.

published
Build StagePre-Construction
1 comment
Simonds
Simonds H.Simonds

Hi Luke and Rachel,
Thanks for your great feedback, and we can't wait to build you your dream home!
We have passed your feedback onto our internal team.
Thanks, Simonds

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Questions & Answers

Ree

Reeasked

NSW, Baulkham Hills

Anyone here built with Simonds in the Hunter region?

No answers
BHARTI S.

BHARTI S.asked

NSW, Baulkham Hills

How long does Simonds take to build the home? I heard it took 5 months for Someone, is it true?

1 answer
Simonds
Simonds H.Simonds

Hi Bharti,
The time it takes to build can vary depending on a range of factors. Typically, a single story home can take 4-6 months and a double story home can take 6-9 months. However the time frame can vary due to structural changes and house design. We require more on site conditions to be able to provide an accurate time frame for completion. I hope this helps and please let us know if you have any other questions.
Thank you.

WWT

WWTasked

NSW, Baulkham Hills

Hi, may I know who I can direct my e-mail to the complaints department/upper management? My concerns regarding my build are not currently being addressed adequately.

1 answer
Simonds
Simonds H.Simonds

Hi, would you be able to provide us with your suburb and state to ensure that we are providing you with the correct details? Thanks

Get an answer from our members and Simonds representatives

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