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Simonds NSW, Baulkham Hills

Simonds NSW, Baulkham Hills

4.6 from 131 reviews

Reviews

(100)
(20)
(5)
(0)
(6)
  • Site Admin
    4.4 (13)
  • Timeliness
    4.2 (17)
  • Plumbing & Waterproofing
    4.2 (9)
  • Flooring
    4.3 (8)
  • Build Stage
    • Pre-Construction (32)
    • Post-Construction (25)
    • Mid-Construction (10)
  • Structural Integrity
    4.2 (9)
  • Electrical & Lighting
    4.2 (11)
  • Incentivised Review Yes (7%) · No (93%)
  • Customer Service
    4.4 (37)
  • Transparency
    4.4 (18)

Vijai

VijaiSydney, NSW

  • Verified customer

Very professional and friendly

published

We met [name removed] in the Norwest Simonds office and he was very friendly and professional in presenting us the tender and contract for building our new house. He was very calm and patient and helped us in deciding what will suit us best. He answered all our questions without having any issues and gave us enough time to go through each and every line items in the tender and contract. Very professional bloke and we are happy that we decided to build with Simonds.

Build StagePre-Construction
1 comment
Simonds
Simonds H.Simonds

Hi Vijai,
Thanks for the great feedback. We are glad to hear that you found our team professional and helpful.
If you would like to, please provide your job number so that we can pass your feedback onto relevant team members.
Thanks, Simonds


  • Verified customer

Thank you

published

Simonds have been fantastic starting with Sam out at Marsden Park. Top bloke and an absolute credit to you Simonds. Our Gallery appointment was managed by Lauren who made things very easy and didn't miss a beat. Thank you for the journey so far guys. I look forward to the build in 2020.

Customer Service
Transparency
Build StagePre-Construction
Construction End DateNovember 2020
See all answers
1 comment
Simonds
Simonds H.Simonds

Hi Dona,
Thanks for the great feedback. We are glad to hear you are looking forward to your build in 2020.
If you would like to, please provide your job number so that we can pass your feedback onto relevant team members.
Thanks, Simonds

srikanth s.

srikanth s.Sydney, NSW

  • Verified customer

Gallery Appointment with Lauren Little at Simonds

published

We are blessed to be meeting with the best people at Simonds. This is my first review and I'll be leaving my experiences every now & then, but cant thank you enough already guys.
Our Externals & Gallery appointment was with this lucky asset of Simonds called "Lauren Little" who was much helpful, very suggestive, always explanatory & most patient with answering every clarification of ours.
Believe me, she is the best gallery consultant here in Sydney and you'll be lucky if she's allocated for you as a consultant.
Our house is not built yet, but I can already visualize it, specially because of Lauren's suggestions and ideas.
Overall, I can say Simonds has the best employees in every stage. Thank you guys

Timeliness
Electrical & Lighting
Build StagePre-Construction
1 comment
Simonds
Simonds H.Simonds
charitha w.

charitha w.Sydney, NSW

  • Verified customer

Fantastic job. Thank you

published

Well managed and thanks to Blaine and Pete in Civil dept, construction was quick . Quality is good and post construction warranty work is also well handled by Pete. Only issue was around in the gallery but I think they have improved now. Cost was fixed and no variations during the construction.

Ly was at sales and helpfully from the start.

Believe me its really rare to get a five star rating from me .

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateApril 2019
See all answers
3 comments
Simonds
Simonds H.Simonds

Hi Charitha,,
Thanks for the great feedback. We are glad to hear you found our team helpful and efficient.
If you would like to, please provide your job number so that we can pass your feedback onto relevant team members.
Thanks, Simonds

charitha w.
charitha w.

Hi . Job #N1110

Simonds
Simonds H.Simonds

Hi Charitha,
Thanks for providing this information, we have passed your feedback through to our internal team.
Thanks, Simonds


Judy

Judy

  • 2 reviews
  • Verified customer

Excellent pre-construction Engagement

published
Customer Service
Site Admin
Timeliness
Transparency
Build StagePre-Construction
See all answers
1 comment
Simonds
Simonds H.Simonds

Hi Judy,
Thanks for your great feedback. We are glad to hear that you found our team knowledgeable and skilful.
If you would like to, please provide your job number so that we can pass your feedback onto the relevant team members.
Thanks, Simonds


Alan

AlanSydney, NSW

  • Verified customer

Exciting

published
Customer Service
Timeliness
Transparency
Build StagePre-Construction
See all answers
1 comment
Simonds
Simonds H.Simonds

Hi Alan,
Thanks for the great feedback. We are glad to hear you found our team helpful and knowledgeable.
We have passed your feedback onto relevant team members.
Thanks, Simonds


Phaneendra

PhaneendraSydney, NSW

  • Verified customer

Excellent pre-construction experience

published
Customer Service
Site Admin
Timeliness
Transparency
Build StagePre-Construction
See all answers
1 comment
Simonds
Simonds H.Simonds

Hi Phaneendra,
Thanks for your great feedback. We are glad to hear you found our team skilled and helpful.
If you would like to, please provide your job number so that we can pass your feedback onto relevant team members.
Thanks, Simonds


Ankit S.

Ankit S.Sydney, NSW

  • 2 reviews
  • Verified customer

Sales experience is great, but the draft team experience for the next steps isn't upto the mark.

published
Customer Service
Site Admin
Timeliness
Transparency
Build StageMid-Construction
Construction End DateApril 2020
See all answers
Jay C N1575

Jay C N1575Sydney, NSW

  • Verified customer

Sales is awesome, architecture draft not matching standards

published

[name removed] from sales has given us awesome customer journey and experience. She was brilliant in details and helped us customise design for our home. However, not quite happy with Customer relationship and draft team. Too slow to respond. Process is very rigid and sequential. They don’t even book gallery if PCV is pending on their side and if I have already made 5% deposit. Their emails miss attachments or sometimes sends incorrect ones. I have been bringing up more corrections than them. Hope further build journey gets be give them better ratings.

Customer Service
Timeliness
Transparency
Build StagePre-Construction
See all answers
5 comments
Simonds
Simonds H.Simonds
Jay C N1575
Jay C N1575

N1575 that's correct

Simonds
Simonds H.Simonds

Hi Jay,
Thanks for providing that to us, your feedback has been sent through to our internal team.
Thanks, Simonds

Al-Amin

Al-AminSydney, NSW

  • Verified customer

Excellent Pre-Construction phase

published
Build StagePre-Construction
3 comments
Simonds
Simonds H.Simonds
Al-Amin
Al-Amin

N1507

Simonds
Simonds H.Simonds

Thanks for providing your job number! We will pass on your great feedback now. Thanks, Simonds


ravinder kumar

ravinder kumarSydney, NSW

  • 4 reviews
  • 2 likes
  • Verified customer

Happy with Pre construction stage. Will recommend to friends and family.

published

Happy so far with the pre construction stage. Got the council approval in right time.all the design and PCV are finalised. Ready for the next crucial step which is construction . Hopefully simonds will build my dream house in a great way the way we want. Regan Dallis being great help and responding emails so quick and efficient way. Hopefully simonds will Build the quality home of high standards as per our expectations. Thanks Ravinder & Kirti

Customer Service
Transparency
Build StagePre-Construction
3 comments
Simonds
Simonds H.Simonds
ravinder kumar
ravinder kumar

Job No. Is N1315. Thanks

Simonds
Simonds H.Simonds

Hi Ravinder, thanks for providing this, confirming we have passed your feedback onto the team. Thanks.


Bipin

BipinSydney, NSW

  • 2 reviews
  • Verified customer

Got keys this week. Over all Good experience.

published
Customer Service
Site Admin
Electrical & Lighting
Transparency
Build StagePost-Construction
Construction End DateJune 2019
See all answers
1 comment
Simonds
Simonds H.Simonds

Hi Bipin, thanks for the feedback and it's great to hear you would recommend Simonds to friends. We've also passed on your suggestion about site visits to the internal team. Thanks, The Simonds Team.


Prem

Prem

  • 2 reviews
  • 1 like
  • Verified customer

Positive Sales and contract experience

published

After checking with few builders in Elara, Marsden Park, I met Sam Wong in Simonds office. Sam is not only knowledgeable but also understands customer requirements and explained things in details. I had to make multiple changes in the plan, Sam was always friendly and gave recommendations that matched our needs. Marcus from contracts team also gave a good experience in explaining the contract and answering all our questions. We are in early stages of the journey and hoping to have the experience continue.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Simonds
Simonds H.Simonds

Hi, thanks for the feedback and for choosing Simonds for your home build. we would love to share your positive feedback with the team if possible, are you able to share your job number? Thanks, The Simonds Team.


  • Verified customer

Recommended Builder!

published
Customer Service
Transparency
Build StagePre-Construction
3 comments
Simonds
Simonds H.Simonds

Hi, thanks for such positive feedback! We'd love to share this with the relevant teams if possible, are you able to share your job number for your build? Thanks, the Simonds team.

MBG
MBG

With pleasure, N1469

Simonds
Simonds H.Simonds

Thanks very much! Confirming we have passed this onto the team.

Sujit Adulkar

Sujit AdulkarSydney, NSW

  • Verified customer

pre-construction phase

published

It was a very fascinating and knowledgeable experience with Simonds so far. Being a first home buyer Simonds has provided the best of their ability in relation to customer service. The whole team looks very professional and have the happy to help attitude. Looking forward to have the same experience in the construction phase too. Thanks again to the whole team of Simonds for making this dream come true so far.

Customer Service
Transparency
Build StagePre-Construction
3 comments
Simonds
Simonds HomesSimonds

Hi Sujit, we are so glad to hear that you've found the Simonds experience professional and helpful! We'd love for the team to see your feedback, are you able to pass us your client number?
Regards,
Simonds.

Sujit Adulkar
Sujit Adulkar

Hi it's N1099

Simonds
Simonds HomesSimonds

Thanks Sujit!

Tav and Zee

Tav and ZeeSydney, NSW

  • Verified customer

I will definitely recommend Simonds very honest company

published
Customer Service
Transparency
Build StagePre-Construction
3 comments
Simonds
Simonds HomesSimonds

Thanks so much for your positive words Tav and Zee! Just so we can make exact sure that your kind words reach the team, do you think you could pass on your client number?
Regards,
Simonds.

Tav and Zee
Tav and Zee

Certainly it is N1449. Thank you Simonds

Simonds
Simonds HomesSimonds

Thanks Tav and Zee!


Lokesh G.

Lokesh G.Sydney, NSW

  • Verified customer

I would definitely recommend Simonds Homes, But with few pointers to note

published
Customer Service
Timeliness
Transparency
Build StagePre-Construction
See all answers
1 comment
Simonds
Simonds H.Simonds

Hi Lokesh, Thanks very much for providing you feedback and your job number. We always welcome this feedback to help continually improve our home building process. We will pass this onto the internal team to look at.


  • Verified customer

Perfect experience, wish we could do it again!

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateMarch 2019
See all answers
1 comment
Simonds
Simonds H.Simonds

Hi Sophia, that's great to hear you had such a positive experience building with Simonds and the NSW team! If you're able to share your job number, we'd love to pass on your positive feedback to the relevant team.


Romana

RomanaSydney, NSW

  • Verified customer

I will definitely choose Simonds again

published
Customer Service
Build StagePost-Construction
Construction End DateDecember 2018
3 comments
Simonds
Simonds H.Simonds
Romana
Romana

Job number is NO955

Simonds
Simonds HomesSimonds

Thanks Romana!


  • Verified customer

Build with Simonds Homes

published
Build StageMid-Construction
3 comments
Simonds
Simonds H.Simonds
Amit
Amit

Job No: N1245

Simonds
Simonds HomesSimonds

Thanks Amit!


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