5 questions from our users
How can you sure a customer about your service quality, after reading so many disappointed reviews?
We have booked you for our first home, but now feeling bit confused about whether to choose you or not?
We have been building homes for 70 years and we pride ourselves in the quality of our builds. If you would like further reassurance, please feel free to call our head office on (03) 9682 0700 where a member of our team will be happy to talk through any queries you may have. Thanks
Can I terminate and cancel the xpress range Preliminary contract with no/some penalties after I signed it? our sales rep has been excellent but, we have and need lot of time to decide plans and checkout demo and etc. As first home buyers we felt like we dived in pretty quickly. I saw other builder do refund unspent money.
Would you be able to provide your Job Number and a contact number so that I can look into this for you?
Thanks Hayley, Thanks for you reply. I am only after information about the possibility of refund of unspent money if any. I am happy with Simonds so far but, I want dont want any ties for now for peace of mind so I can revisit in 2 months when i have some free time.
We do not normally cancel contracts. However, our regional office will happily discuss this with you but we need more information around the reason for cancellation.
Furthermore, would you be able to elaborate what you mean by "preliminary contract"?
Until now simonds still haven't explain why they refused to credit me back my money so i can get my tiles fix.
Thank you for reaching out to Simonds again. We have touched base with the internal team at Simonds who have advised that replacement tiles have been delivered and that they have reached out to you directly. To avoid any delays or double handing of your requests, please deal directly with the specialist Simonds team who are in communication with you regarding your tiles and any further requests.
Tiles was dumped on my driveway 6 months ago blocking my garage. No one bothered to come and do anything. Now that I'd disposed of it to clear our space and made complain about it and now someone wanted to come. I'd made my intention known to them that I'd given them a full year to do so but no one bothered. Is this how simonds building houses? Deliberately layed left over tiles into our house..dumped some more tiles in front of our garage and leave it there. Isn't one year enough to get it fix..if simonds dont want to fix it then i have every right to ask for credit back to get someone else to do it..what's simonds excuses for not crediting me back ? What's simonds excuses for laying left over tiles into my house ?
Email sent and suprisingly as expected no response. We was able to meet the tiler and he told us that simonds was fully aware of the different tiles but simonds told the tiler to lay the tiles regardless. This is ethically and morally not acceptable. Can someone from simonds explain this to me.. you guys been around for 60 years and this is how you treat and built houses for your customer ? Throw in some left over tiles from somewhere and hope no one will notice ? You guys can keep quiet but I wont. Simonds screwed up my house and I will do the same to simonds. There are hundred of people at simonds so surely someone there please explain why you delibrately put tiles like that into our house. ?
Hi, I have passed this onto our internal team to be followed up immediately. If you still do not receive any contact from anyone at Simonds, please let us know and we will follow it up again.
Who should we complain to? The maintenance team took half year to fix the pipe and then damaged my garden. After we push more than half year, then we fixed by private landscaper and sent the team a bill. Until now,we had not hear anything. What should we do?
Hi, Are you able to provide your name, contact number and client number and we can try and follow this up for you.
The Simonds Team
Hi Neng, thanks for providing this information. We'll pass on the complaint and see what we can do to get a resolution.
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