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Simonds

Reviews

4.1

1,688 reviews
5
(1,083)
4
(239)
3
(56)
2
(44)
1
(266)
  • Build Stage
  • Customer Service
    4.5 (414)
  • Site Admin
    4.4 (308)
  • Timeliness
    4.5 (328)
  • Structural Integrity
    4.5 (269)
  • Plumbing & Waterproofing
    4.4 (253)
  • Electrical & Lighting
    4.4 (259)
  • Flooring
    4.4 (247)
  • Transparency
    4.4 (341)
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Easy for first home buyers

published

We're first home buyers and Simonds made the process easy and quick. Our build was through Simonds Xpress and went according to plan and was completed faster than we thought.
There were a couple of things that needed attending to post-move (a few paint blemishes, slight flooring imperfection) but our site supervisor Justin replied promptly to get these problems sorted. Also turned out cheaper than we thought. Recommended for first home buyers!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMay 2020
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1 comment
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Chervill

ChervillGippsland, VIC

First home

published

The whole process was fantastic!! customer service was 100% all way through always staying in contact to keep us updated With the build our first home was stress free and a great experience that’s thanks to Jamie powers Justin Bersey and Taylor Schack for youR support from start to end - Would definitely recommend Simonds

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMay 2020
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1 comment
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Jesse Reinke

Jesse ReinkeSouth East Queensland, QLD

Amazing Experience

published

Our home building process has been a truly great experience, especially as first timers. Sales consultant Afzal Baig started us on our journey and made sure we had all the information we needed. Our styling appointments were prompt and professional (thanks Emma, Leah, Rita, Jazmin and team). This was surprising as with Covid restrictions we thought it would make the process harder. The information they had on the products they were selling and the tools at their disposal allowed us to see rendered images of what our choices would look like. Our build will start soon and we can't wait to get into our new home. Would recommend Simonds to all home builders.

Customer Service
Transparency
Build StagePre-Construction
Construction End DateNovember 2020
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1 comment
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Beautiful

published

Wow that’s hat a journey. Jess Finlay was our first contact. She introduced us to the Nicholson. Our new home. Then we met Skie Luke. She has been amazing. Went above and beyond. Nick Moltzen as also been amazing. These are trying times. Nick sent me dome photos at a time when we couldn’t get to see our progress. Everyone has been amazing.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMay 2020
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3 comments
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Simonds H.Simonds
Nicholson
Nicholson

My job number was 56858

Simonds
Simonds H.Simonds

Thank you, we will pass this onto the relevant team.

Michelle

MichelleSydney, NSW

  • 2 reviews

Can not fault!

published

Our pre-build experience so far has been nothing but amazing. Simonds was recommended to us by our broker who uses them frequently for her own homes. Brett got us in contact with Milie who was a pleasure to deal with, made everything so simple and easy. Lauren and Kimberely have been amazing as well and again so easy to work with and understanding especially during these tough times. Eliana was our gallery consultant and made things so easy. I have not had any issues with Simonds so far and would recommend them to everyone that wants to build their home.

Customer Service
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Site Admin
Timeliness
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Build StagePre-Construction
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3 comments
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Simonds H.Simonds
Michelle
Michelle

Awesome, our job number is: N1744

Simonds
Simonds H.Simonds

Thank you Michelle, we will pass on your feedback.

Sepehr

SepehrIllawarra, NSW

Great professional construction service.

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMay 2020
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3 comments
Simonds
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Sepehr
Sepehr

Many thanks for your reply. My job number is Q4199 and I would appreciate to pass my feedback onto team members.

Simonds
Simonds H.Simonds

Thank you Sepehr, we will pass on your feedback.

Excellent customer experience

published

Rebuild second time with Simonds. Based on my personal experience, I'm quite happy to recommend Simonds to anyone looking to build their home with a quality builder. With always a smile on his face, the project manager Robert Nedelkov was fabulous to deal with. Speaking to him you can easily make out he is knowledgeable and experienced and above all he goes an extra mile to assist his client, which is definitely a big plus to me. Even the Customer Relationship Coordinator Grace Galle was quite supportive and prompt with her replies. I can't recall any occasion where I had to wait for more than couple of hours to have my query resolved. If given a chance I won't hesitate rebuilding again with Simonds.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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1 comment
Simonds
Simonds H.Simonds

Hi Hemant, thank you for the great feedback. We are very pleased to hear that Robert, Grace and the team were responsive and supportive during your home building journey. We will pass on your feedback to the relevant team members.
Thank you.

Fitzgerald25fam

Fitzgerald25famGippsland, VIC

First Home Builders - assistance every step of the way.

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMay 2020
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1 comment
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J Krautz and J Rowe

J Krautz and J RoweGippsland, VIC

Beautiful Home

published

From start too finish the whole process was great. Chris Cullen and Jodie Lampkin went above and beyond getting our plans and contract perfect for us.
Our Supervisor Brett was fantastic. Any questions big or small were not a drama. Brett was flexible for on site meetings and walk throughs.
Our home is beautiful and completed to an exceptional quality. We cannot fault one thing in our home.
Thank you to the entire Bairnsdale team for making the build for our 1st home a breeze!!! We will be using Simonds for future builds as the quality, price and experience was amazing!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateAugust 2019
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1 comment
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Ian

IanGippsland, VIC

  • 2 reviews

A Pleasure to deal with

published

At the age of 72 and and first experience of actually building a home l was impressed with the service & professionalism of the Simonds team.l found them very easy to deal with on all levels.
I am completely satisfied with the standard and high quality of the construction and would not hesitate to recommend Simonds Homes to anyone wanting to build.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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3 comments
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Ian
Ian

Thank you
Our job no was 59624
Regards Ian Mitchell

Simonds
Simonds H.Simonds

Thank you very much Ian, I will pass your excellent feedback on.

Fantastic experience with Luke from beginning to end!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2018
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1 comment
Simonds
Simonds H.Simonds

Hi Way of W, thank you for the great feedback. We are delighted to hear that Luke has made your home-building journey a comfortable and enjoyable one. We will pass on your feedback.
Thank you.

Sohail

SohailGreater Melbourne (Metropolitan), VIC

Building our 1st home

published
Build StagePost-Construction
Construction End DateApril 2020
3 comments
Simonds
Simonds H.Simonds
Sohail
Sohail

55664

Simonds
Simonds H.Simonds

Thank you Sohail. We will pass your feedback on.

George C

George C

  • 2 reviews

Good and productive pre-construction phase

published
Customer Service
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Timeliness
Build StagePre-Construction
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3 comments
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George C
George C

N1583

Simonds
Simonds H.Simonds

Thank you George, I will pass your great feedback on.

Poor quality work

published

Walls are bowed , pantry shelves bowed , cracks in the house . Timely maintenance not done.Ridiculous paint work. Un experienced staff , lack off knowledge, not proper documentation.final cost was high .
Staff is not cooperative at all specially their coordinator officer erin Powell
I have put the request for maintenance three months ago but no response at all.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2019
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5 comments
Simonds
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Gurminder singh
Gurminder singh

Q3837

Simonds
Simonds H.Simonds

Thank you for your job number. I have passed your concerns on to the relevant internal team to be investigated.

Excellent process and finished product!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMay 2020
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3 comments
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Peter S.
Peter S.

57976

Simonds
Simonds H.Simonds

Thank you Peter, we will pass on your feedback.

The reviewer stated that an incentive was offered for this review

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Paul F

Paul FSydney, NSW

Reliable builder

published

Our journey with Simonds Homes from pre to handover went smoothly. Though our CRC keeps changing, our build process were not affected much. Regan would always inform us with all changes/ new information, etc., that will affect/improve the progress of the job. We also had a change in Site Supervisor in the middle of the build. When Grant took over as the site supervisor, it makes the whole waiting process more exciting as he will update us with minor and major improvements on the house. He was honest even on some minor defects that we cannot notice during our first house visit in which we are very impressed.

Overall, it is highly recommended to build with Simonds Home.

Build StagePost-Construction
Construction End DateMarch 2020
1 comment
Simonds
Simonds H.Simonds
Nanda

NandaSydney, NSW

  • 3 reviews

Excellent service and quality finished product

published

My build (investment) was managed very well and most times ahead of the schedule. Simonds team particularly Our site supervisor Mick did an excellent job in getting the house to a shape of our satisfaction. Customer relations was maintained to its highest standards. Stephannie was quiet receptive and managed the project well. Though I live in a different state, the team kept me informed about the progress regularly.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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3 comments
Simonds
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Nanda
Nanda

My job No is 58170

Simonds
Simonds H.Simonds

Thanks Nanda, I will pass your feedback on.

Perfect house

Perfect houseGippsland, VIC

Perfect home!!

published

Our build process was very smooth with Arron from sales team in Traralgon getting all we asked for on paper and helping us in who to use for finance and the legal work. We can’t thank Emily from the Bairnsdale office enough for all the calls and emails making our job hassle free and being able to sign things online made this fast and easy. All trades were on time and controled any problems our supervisor bill from the Bairnsdale region took care of the lot, sending photos and walk thoughts when we wanted and needed. Over all we were very happy with the quality and service Simonds provided we will definitely use agin in the future..

Customer Service
Build StagePost-Construction
Construction End DateApril 2020
1 comment
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Morton 30

Morton 30Gippsland, VIC

Excellent service

published

Well managed throughout, constant contact and communication between ourselves, our Simonds representative and our build supervisor. Quality of build was sound and any touch ups needed have been taken care of by the supervisor in good time. With regards to costing, it is disappointing Simonds don't offer completion of solid fuel heating however this is a minor factor.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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1 comment
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Chloe Wright

Chloe WrightGippsland, VIC

Blown away at how great our experience was

published

Mat our SS exceeded our expectations. He was so helpful and went above and beyond for us. I could go on and on about how much of a positive experience mat, Taylor and Jamie has made this for us. Forever thankful and will build again with Simmons in a heartbeat

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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3 comments
Simonds
Simonds H.Simonds
Chloe Wright
Chloe Wright

Hi, our job number is 61085

Simonds
Simonds H.Simonds

Great, thank you Chloe. I'll pass your great feedback on.

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Questions & Answers

AntonyD

AntonyDasked

VIC, Melbourne

I'm surprised to find no mention of house Star rating anywhere in the Simonds website. I know that all homes must meet a minimum 6 star rating, but what if I want better than that? Can any Simonds designs be built to an 8 Star standard? Thus would just require the right combination of orientation, insulation, thermal mass etc. This is very important from a sustainability perspective. I think it should be an option available for all new homes to build to a higher thermal efficiency standard.

1 answer
Simonds
Simonds H.Simonds

Hi AnthonyD,
Thank you for your question. Depending on various factors, such as location and initial design, a higher rating can be achieved. If you would like to, we can always put you in touch with a representative to discuss your options further.
Thank you.

Ree

Reeasked

NSW, Baulkham Hills

Anyone here built with Simonds in the Hunter region?

No answers
Byju M.

Byju M.asked

Simonds

I am thinking of Constructing a 300 sqm house with Simonds Home, if i asked any people in real-estate industry everybody is saying build quality is very bad & cheap, and also after construction service is really horrible. Guys please share your experience about quality of Simond homes work.

No answers

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