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Simonds
4.2 from 2,111 reviews · View Statistics

Reviews

  • Build Stage
  • Customer Service
    1.3 (61)
  • Site Admin
    1.3 (49)
  • Timeliness
    1.4 (50)
  • Structural Integrity
    1.6 (41)
  • Plumbing & Waterproofing
    1.8 (39)
  • Electrical & Lighting
    1.8 (37)
  • Flooring
    1.6 (40)
  • Transparency
    1.1 (55)
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jasmeet m.
jasmeet m.Greater Melbourne (Inner), VIC

Contrary to the standards expected from big name like 'Simonds'

published
Incentivised ReviewNo
Build StagePre-Construction
2 comments
Simonds
Simonds H.Simonds
Simonds
Simonds H.Simonds

Hi Jasmeet, We understand that our Operations Manager has been in contact with you to address these concerns, and that you have their contact details for any queries or concerns moving forward.
Thank you

Disappointed with lies and excuses from Simonds, terrible experience so far

published

I am building in Shepparton area and very much disappointed with the CRC and her Operational Manager. Contract was signed in Dec last year and haven’t even gone past the developers approval. Terrible customer service and full of bullshitting and lies. CRC is highly unprofessional and doesn’t answer calls and emails. I am now being asked to pay more as the prices of houses gone up since the contract was signed. I have been told by CRC that my job has been removed from queue till 16th of July. I had build houses with Simonds before but this team in Shepparton is full of liars and slackers. I don’t understand what is my fault, is it because I am not local person of Shepparton area. My job number is 66542

Customer Service
Timeliness
4 comments
Simonds
Simonds H.Simonds

Hi Preet
We're very sorry to hear about your experience. We want to make sure all your concerns are investigated and addressed.
Thank you for your Job number we will pass this onto our internal team to be investigated.
Best wishes

Simonds
Simonds H.Simonds

Hi Preet
I believe one of our team members have been in touch.
Please let us know if we can assist any further!
Thanks

Preet
Preet

Hi there, no one has been in touch with me so far. Thanks

Other Home Builders

 
 

0.0
(1,234)
Satyaki C.
Satyaki C.Greater Melbourne (Inner), VIC
  • 6 reviews
  • 1 like

Exorbitant margins for additional work

published
Customer Service
Site Admin
2 comments
Simonds
Simonds H.Simonds
Satyaki C.
Satyaki C.
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Extreemtac25
Extreemtac25Central Highlands and Goldfields, VIC
  • 2 reviews
  • 2 likes

Terrible workmanship

published

What can I say this has be a terrible experience building with simonds. The bricks look like they have been laid by a child. None of the down lights line up to the plan and guess what they won't touch it. I literally could of done a better job. I've had to go over nearly everything they have done. I will have to render over the bricks because its embarrassing when people come over and the first thing they ask is who did the bricks.

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Customer Service
Site Admin
4 comments
Simonds
Simonds H.Simonds
Extreemtac25
Extreemtac25

55653 FD

Simonds
Simonds H.Simonds

Thank you Extreemtac25, we've sent these concerns through to our internal team.

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Ad K
Ad KGreater Melbourne (Outer), VIC

Do not build with Simonds, absolutely disgusting

published
Customer Service
Site Admin
4 comments
Simonds
Simonds H.Simonds
Ad K
Ad K

61787

Simonds
Simonds H.Simonds

Thank you for providing your job number Ad K, we've sent these concerns through to our internal team.

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Next

It's sad how quickly people can forget about you when they get your last pay.

published
Site Admin
Timeliness
1 comment
Simonds
Simonds H.Simonds

Hi Dennis,
We're sorry to see this review. Are you able to provide us with your job number, so that we can send these concerns through to our internal team for review.
Thank you.

A Kaur
A KaurCentral Highlands and Goldfields, VIC

Terrible

published

Simonds have done a horrible job with tiles , tiles were heavily scratched in hallway , polished porcelain tiles visible only in direct sunlight .We paid 3k extra for those tiles . Handover was in winter unable to pick them in PCI now they are refusing to fix them .Never do PCI in overcast conditions Took nearly 1 month for them to fix the blocked rear garage door .Stay away from Simonds.

Customer Service
Site Admin
4 comments
Simonds
Simonds H.Simonds

Hi A Kaur,
We're sorry to see this review and hear about this experience. Are you able to provide us with your job number? As we can send these concerns to our internal team for review and follow-up.
Thank you.

A Kaur
A Kaur

54910 ,we have given it to you last year but nothing happened

Simonds
Simonds H.Simonds

Thank you for your job number A Kaur. We've sent this feedback through to our internal team.

Sal
SalGreater Melbourne (Metropolitan), VIC

Extremely poor customer service and Managers

published
Customer Service
Site Admin
6 comments
Simonds
Simonds H.Simonds

Hi Sal,
We're sorry to see this review and hear of this level of customer service. Are you able to provide us with your job number? As we can then send your feedback to our internal team for follow-up.
Thank you.

Sal
Sal

Hi Team

My job number is 63717.
Thanks

Simonds
Simonds H.Simonds

Thank you for providing your job number Sal, we've sent this feedback through to our internal team.

Other Home Builders

 
 

0.0
(1,234)
Rahul patel
Rahul patel
  • 3 reviews

Very bad service never ever bulding with them.

published

I don’t know what to do from when i got the key very very disappointed.the sale person how gave me information is totally wrong just lying and took the deposit and then rest is history.
I reviewed last time and i got call from someone don’t know who but i am driving public vehicle so I couldn’t receive his phone because i was stuck on traffic till now nearly 4 week was call on that number and send so many messages but no reply at all.
Don’t know what to do.
Really not happy with them not only me because i know nearly 10 friends we all build same houses in Marsden park but all had a same problem.

Customer Service
Site Admin
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Melissa librino
Melissa librino Metropolitan Adelaide, SA

Do Not Build With Simonds

published
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Customer Service
Site Admin
6 comments
Simonds
Simonds H.Simonds

Hi Melissa,
We're sorry to hear about your experience with us. Are you able to provide us with your job number? As we can then send these concerns to our internal team for review and follow-up.
Thank you.

Melissa librino
Melissa librino

I’m over giving you my job number and no one does anything. My kids can’t use our bath as the plug is stuck, I sent an email Friday at2pm and no one got back to me.

Melissa librino
Melissa librino

If you are that interested in helping, look my name up

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Santosh C.
Santosh C.Greater Melbourne (Metropolitan), VIC

Please Avoid this company. Job 59817

published
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Customer Service
Site Admin
5 comments
Simonds
Simonds H.Simonds

Hi Santosh,
We're sorry to hear about this experience. Thank you for providing your job number, we have sent your concerns to our internal team for follow-up.
Thank you.

Santosh C.
Santosh C.
Simonds
Simonds H.Simonds

Hi Santosh,
We've just followed this up again with our internal team.
Thank you.

Rohan
RohanSydney, NSW
  • 3 reviews
  • 1 like

Very disappointed - HOrrible experience with Simonds

published
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Customer Service
Site Admin
5 comments
Simonds
Simonds H.Simonds

Hi Rohan,
We're sorry to see your review and hear about your experience with us. Are you able to provide us with your job number? As we can then send these concerns to our internal team to be investigated.
Thank you.

Rohan
Rohan
Simonds
Simonds H.Simonds

Thank you for providing your job number Rohan. We've sent these concerns to our internal team.

Do not stick to timelines

published

I do not recommend Simonds Geelong. They do not stick to the timelines. They have sent us the final invoice 4 weeks back and still didn't handover the house. Now we have to pay both rent and mortgage as the final invoice has been cleared. Stay away from their services.

12/3/21
We had our PCS inspection today and please look at the condition of the toilets. They have been used extensively. We paid for a brand new toilet and not a used one.

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Site Admin
Timeliness
7 comments
Simonds
Simonds H.Simonds

Hi Siri,
We're sorry to see this review and hear about these concerns. Are you able to provide us with your job number? We can then pass these concerns to our internal team for review and follow-up.
Thank you.

Siri
Siri

Hi, The job number is 62786.

Siri
Siri
Jay C N1575
Jay C N1575Sydney, NSW

Post build maintenance services

published

I have built with Simonds (N1575) and got handover early August last year, my 3 months inspection happened sometime mid dec last year, after several follow ups no one has yet come to fix any of the agreed items. They keep saying they have huge backlog. Also last week my cooktop appliance had gas leakage issue which has burnt the appliance from beneath and I can’t use it for cooking with safety concerns. After a week now the company technician comes and says this can’t be fixed and need to be replaced with new one, company says it would take 10+ days and Simonds are just puppets watching the conversation, no active ness to help clients and fix such high risk issues

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Customer Service
Site Admin
4 comments
Simonds
Simonds H.Simonds

Hi Jay,
Thank you for reaching out to us. We're sorry to hear about these concerns with your cooktop. Thank you for providing your job number, we've sent these concerns to our internal team for review and follow-up.
Thank you.

Simonds
Simonds H.Simonds
Jay C N1575
Jay C N1575
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0.0
(1,234)
Beth Westworth
Beth Westworth Northeast, VIC

Appalling build company.

published
Incentivised ReviewNo
Build StageMid-Construction
4 comments
Simonds
Simonds H.Simonds

Hi Beth,
We're sorry to hear about this experience with us and the concerns that you've outlined. Are you able to provide us with your job number? We can then pass these concerns on to our internal team for investigation.
Thank you.

Beth Westworth
Beth Westworth

59446

Simonds
Simonds H.Simonds

Thank you for providing your job number Beth. We've sent your concerns to our internal team for follow-up.

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Questions & Answers

April B.
April B.asked
Simonds

It's been exactly 12 months since our handover and our maintenance warranty is still not actioned. Can someone please advise how I can escalate this issue. We have been very patient with this and we just found out today that our file has been closed when there are works still pending. Job 60971

1 answer
Simonds
Simonds H.Simonds

Hi April B,
Thank you for reaching out to us. We're sorry to hear that you have some concerns with your maintenance. Thank you for providing your job number - we've sent you a private message to confirm some further details which will allow us to follow-up on these concerns.
Thank you.

Helen C.
Helen C.asked
Simonds

do simonds build in sussex inlet

1 answer
Simonds
Simonds H.Simonds

Hi Helen,
Thank you for reaching out to us. Unfortunately, we don't currently service the Sussex Inlet, NSW area. Please feel free to reach out if you have any further questions.
Thank you.

Anjan C.
Anjan C.asked
Simonds

Hi guys, just a quick question. We have signed the final documents of our contract and the finance is approved weeks back. how long will it take to start the build ?

Job No: 66522

1 answer
Simonds
Simonds H.Simonds

Hi Anjan,
Thank you for getting in touch with us. We've sent your enquiry to our internal team for follow-up. Please feel free to reach out if you require any assistance in the interim.
Thank you.

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