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Simonds
4.2 from 2,113 reviews · View Statistics

Reviews

  • Build Stage
  • Customer Service
    3.5 (15)
  • Site Admin
    3.4 (12)
  • Timeliness
    3.2 (12)
  • Structural Integrity
    4.1 (9)
  • Plumbing & Waterproofing
    3.8 (9)
  • Electrical & Lighting
    4.4 (10)
  • Flooring
    3.9 (11)
  • Transparency
    3.1 (14)
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Fairly happy
Fairly happyMetropolitan Adelaide, SA

Great build average follow up

published
Site Admin
Timeliness
2 comments
Simonds
Simonds H.Simonds
Fairly happy
Fairly happy

Hi guys
Our job number is S1825.
Keen to get this all sorted out as our mirror and sink have been getting steadily worse and we are quite embarrassed by them when we have friends and family stay.
Thank you

Richard A
Richard A Greater Melbourne (Inner), VIC

Shaky Start, Strong finish

published
Customer Service
Site Admin
3 comments
Simonds
Simonds H.Simonds
Richard A
Richard A

63024

Thanks

Simonds
Simonds H.Simonds

Thanks Richard, we'll pass your feedback on!

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0.0
(1,234)
Mostly Happy
Mostly HappyMetropolitan Adelaide, SA

Review after one year..

published
Customer Service
Site Admin
1 comment
Simonds
Simonds H.Simonds
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very slow no response my email

published

hi have start plan with nap sales man very nice and helpful . but gallery staff cost wrong and to much and still lots of thinks not discuss i send email head office for to much site cost 10 days before no reply at all. they ignore me. i feel customer service 0 . not happy at all. they not discuss with me my rain water supply,tap outside,hot water system.and cost me for square set ceiling 8000 dollar.now i request again and again for fix all issue. but i get no reply for gallery. i can understand they might be busy with other customer. but they should done one customer job properly and complete. they should understand how hard for us choose stuff online. but they don,t care at all.thanks but sales man nap really good and helpful. thanks

Customer Service
Electrical & Lighting
3 comments
Simonds
Simonds H.Simonds
Simonds
Simonds H.Simonds

Hi Jazz,
We believe the Operations Manager and Gallery Consultant have contacted you directly about the concerns you have raised. Please reach out if you require further assistance.
Thank you.

Jazz
Jazz

All good they done everything for me . Thanks for help

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Sophia
SophiaGoulburn Valley, VIC

Simonds Homes Shepparton Experience

published

The sales consultant [name removed] from the Shepparton display homes was wonderful to work with. We probably would not have picked Simonds if it wasn't for his great service! (definitely deserves a bonus). As first home buyers, [name removed] was fantastic at explaining everything and helping us put together the upgrades we wanted. He goes above and beyond for his clients, which hasn't been our experience with others in the building industry. Our SS [name removed] and his supervisor [name removed] have also been good to deal with. We are almost at the end of the build so hopefully, everything goes well and I can update this review with a positive experience for the build too. Many thanks to Simonds Homes.

Customer Service
Site Admin
1 comment
Simonds
Simonds H.Simonds
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Anonymous
AnonymousGreater Melbourne (Outer), VIC

Simonds Townhouse - Williams Landing - (completed Aug 2019)

published
Customer Service
Site Admin
4 comments
Simonds
Simonds H.Simonds
Anonymous
Anonymous

53831

Simonds
Simonds H.Simonds

Thank you for your job number, we will pass this onto the internal team to be investigated.

Sonia
SoniaGreater Melbourne (Outer), VIC

Misguided

published
Customer Service
Flooring
3 comments
Simonds
Simonds H.Simonds

Hi Sonia,
I have spoken to our internal team who I believe have since been in touch. Please let us know if you require any other assistance.
Thank you.

Sonia
Sonia

No one has contacted

Simonds
Simonds H.Simonds

Hi Sonia,
Thank you for letting us know, I will follow up for you.
Thank you.

Milan K.
Milan K.Greater Melbourne (Outer), VIC

Overall good but could be more considerate

published
Customer Service
Site Admin
1 comment
Simonds
Simonds H.Simonds

Hi Milan K,
Thank you for your valuable feedback.
We are sorry to hear you experienced issues during your build. We have passed your feedback on to our internal team.
Thank you, Simonds.

Other Home Builders

 
 

0.0
(1,234)
James Salvador
James SalvadorMetropolitan Adelaide, SA

Some problems but solutions were put in place.

published

The build process was faster than expected. Several issues in the build, like the water pipes knocking, they have to cut through the dry wall to put a fix. Drainage pipes were blocked full of construction debris. SA WATER have to dig through the driveway to fix. Was a bit disappointed because none of our friends who had their homes built encountered these problems.

Customer Service
Site Admin
1 comment
Simonds
Simonds H.Simonds
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caseyJ
caseyJGreater Melbourne (Outer), VIC
  • 4 reviews
  • 6 likes

Simonds need a better Quality Assurance Person. 3/5 star rating due to this.

published
Customer Service
Site Admin
1 comment
Simonds
Simonds H.Simonds

Hi Casey,
Thanks for the great feedback. We will be sure to pass your feedback onto our internal team to be investigated.
Thanks, Simonds

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Ankit S.
Ankit S.Sydney, NSW
  • 2 reviews
  • 1 like

Sales experience is great, but the draft team experience for the next steps isn't upto the mark.

published
Customer Service
Site Admin
S J.
S J.Victoria
  • 3 reviews
  • 3 likes

Build went from dream build to nightmare on Elm St

published
Customer Service
Site Admin
5 comments
Simonds
Simonds H.Simonds
S J.
S J.
Simonds
Simonds H.Simonds

Hi S.J.,
Thanks for passing on your information, this has been passed through to the relevant team.

Thanks, Simonds

Butters.
Butters.South East Queensland, QLD

Just Missed The Mark From Being Great

published
Customer Service
Site Admin
1 comment
Simonds
Simonds H.Simonds

Hi Butters, Thanks for the feedback. We`re always keen to receive feedback to improve future service. We`d love to pass through this information to the Internal Service team so if possible could you provide your job number? Thanks, The Simonds Team

Kildare W.
Kildare W.South East Queensland, QLD
  • 2 reviews
  • 3 likes

The build is overall good, Customer Service needs Work!

published
Customer Service
Site Admin
1 comment
Simonds
Simonds H.Simonds
Other Home Builders

 
 

0.0
(1,234)
Lokesh G.
Lokesh G.Sydney, NSW
  • 2 reviews

I would definitely recommend Simonds Homes, But with few pointers to note

published
Customer Service
Timeliness
1 comment
Simonds
Simonds H.Simonds

Hi Lokesh, Thanks very much for providing you feedback and your job number. We always welcome this feedback to help continually improve our home building process. We will pass this onto the internal team to look at.

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Questions & Answers

April B.
April B.asked
Simonds

It's been exactly 12 months since our handover and our maintenance warranty is still not actioned. Can someone please advise how I can escalate this issue. We have been very patient with this and we just found out today that our file has been closed when there are works still pending. Job 60971

1 answer
Simonds
Simonds H.Simonds

Hi April B,
Thank you for reaching out to us. We're sorry to hear that you have some concerns with your maintenance. Thank you for providing your job number - we've sent you a private message to confirm some further details which will allow us to follow-up on these concerns.
Thank you.

Helen C.
Helen C.asked
Simonds

do simonds build in sussex inlet

1 answer
Simonds
Simonds H.Simonds

Hi Helen,
Thank you for reaching out to us. Unfortunately, we don't currently service the Sussex Inlet, NSW area. Please feel free to reach out if you have any further questions.
Thank you.

Anjan C.
Anjan C.asked
Simonds

Hi guys, just a quick question. We have signed the final documents of our contract and the finance is approved weeks back. how long will it take to start the build ?

Job No: 66522

1 answer
Simonds
Simonds H.Simonds

Hi Anjan,
Thank you for getting in touch with us. We've sent your enquiry to our internal team for follow-up. Please feel free to reach out if you require any assistance in the interim.
Thank you.

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