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Simonds
4.2 from 2,164 reviews · View Statistics
Listing monitored by Simonds

Reviews

  • Build Stage
  • Customer Service
    3.1 (153)
  • Site Admin
    3.1 (127)
  • Timeliness
    3.2 (132)
  • Structural Integrity
    3.4 (110)
  • Plumbing & Waterproofing
    3.4 (105)
  • Electrical & Lighting
    3.4 (109)
  • Flooring
    3.4 (104)
  • Transparency
    2.9 (132)
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Love our house

published

The SS and the CRC did a fantastic job managing our build.
The workmanship was very good we only had a couple of miner issues to be fixed at PCI.
The company has handled any issues with out a problem so far.
The final cost was exactly as quoted originally.
We are very happy with our house so far and we would recommend Simonds to anyone.
The only issue we have is that the build was not finished on time as per contract.

Customer Service
Timeliness
Simonds
Simonds H.Simonds

Hi Ulrich Wagner
Thanks for taking the time to post your review! So pleased that all your minor issues were handled!
If you could please leave your job number, I can then pass this feedback onwards to our internal team.
Thank you

Good First home journey with Simonds

published

We built our first home with Simonds and it was good experience from starting till the final stage of handover. Nichole and our supervisor Adrian were good in coordinating when we had any questions. We were hoping that our house construction will take a bit longer time to finish but Adrian did a great job and it got done within 4 months. Now we are having the handover and preparing to move in new house. We would like to say huge thank you to Nichole and Simonds to provide support and help in journey of building our first home

Customer Service
Site Admin
Simonds
Simonds H.Simonds

Other Home Builders

 
 

0.0
(1,234)
Daniel Yosief
Daniel Yosief Greater Melbourne (Inner), VIC

Great work

published

Great products staffs were really helpful in choosing colours and giving advices designing communication easy to speak very friendly in general from day 1 till completion of the house I find all Simonds team very helpful thanks for the great work am enjoying living in my house I just want to say thanks to Vivek, Natalie ,Nick and staffs helped me choosing colours designs from head office

Customer Service
Site Admin
Simonds
Simonds H.Simonds
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K M Smith
K M SmithVictoria

Fantastic outcome

published

We have had some ongoing issues for quite some time. From the time the most recent maintenance and warranty manager took over, everything from his communication to the end product completion was fantastic. Thanks for the help you gave and the easiness of it all getting done! It is greatly appreciated!

Customer Service
Site Admin
Simonds
Simonds H.Simonds

Hi K M, Thank you for your feedback! We're glad to hear that even if there was some issues the total outcome was fantastic nevertheless. Also congratulations with your new home :)

Warm Regards,
Simonds Homes

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Tracie
TracieSouth East Queensland, QLD

Disillusioned

published

Signed tender in DECEMBER 2020, final contract in MARCH, still waiting to get to construction. JULY and haven't broken ground, nor have a start date. When signing the contract in March was told tentative date for start was May. Yet now we are in July and still waiting. Feeling totally frustrated and exhausted. The excitement of building is long gone.

Customer Service
Site Admin
Simonds
Simonds H.Simonds
Tracie
Tracie

I attached a document with the review comment which has the job number on it.

Simonds
Simonds H.Simonds

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HAK
HAKWerribee, VIC
  • 6 reviews
  • 8 likes

Pre construction amazing sales and CRC with hiccups from backend teams

published
Customer Service
Timeliness
Simonds
Simonds H.Simonds
HAK
HAK
HAK
HAK

Within few hours, I am contacted by the customer success team and issue is guaranteed to be resolved. I will say that is good service

M_Oz.
M_Oz.Gippsland, VIC

Great experience, with a few minor frustrations

published
Customer Service
Site Admin
Simonds
Simonds H.Simonds
M_Oz.
M_Oz.

Thanks, our job number was 64844.

Simonds
Simonds H.Simonds

Thank you for providing the job number. I will pass on this feedback to the operations team

Kind Regards,
Simonds Homes

Daniel
Daniel Gippsland, VIC

First house

published

First time building a home was a little
Nervous about it all but was given the right people to assist me throughout the build
My CRC manger Taylor was unreal very helpful for all my questions I had thrown to her and my site manager Chris was also very good fixed any problems that arose as was Aaron who helped at the start!

Customer Service
Site Admin
Simonds
Simonds H.Simonds
Daniel
Daniel

my job number was 65172

Other Home Builders

 
 

0.0
(1,234)
Esra O.
Esra O.Victoria

Great Customer Service

published

Would like to thank Julie and John for always responding to my emails whenever I needed a set of hands. Julie was always responding on time and booking me in right away and sending John out to assist with our needs. Appreciate their work with whatever we need, thank you to both!

Customer Service
Site Admin
Simonds
Simonds H.Simonds
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Two builds, great outcomes

published
Timeliness
Incentivised Review No
Simonds
Simonds H.Simonds
Justin
Justin

Hi, our job numbers are 63986 and 63886. Our Simonds team all played important roles but Glenn's ability to align the trades to avoid lost time while meeting our high standards was excellent. Thanks!

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Very happy with my Simonds Home!

published
Customer Service
Site Admin
Simonds
Simonds H.Simonds
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

jasmeet m.
jasmeet m.Greater Melbourne (Inner), VIC

Contrary to the standards expected from big name like 'Simonds'

published
Incentivised Review No
Build StagePre-Construction
Simonds
Simonds H.Simonds
Simonds
Simonds H.Simonds

Hi Jasmeet, We understand that our Operations Manager has been in contact with you to address these concerns, and that you have their contact details for any queries or concerns moving forward.
Thank you

jasmeet m.
jasmeet m.

Great construction experience

published

We had a great build with Simonds from consultation at show homes to the selections center (Lauren). Our SS Allan and CRC Kiera were professionals, approachable , efficient and constantly gave us updates of progress. Our house was finished a bit later than we expected but nothing was compromised and our home was built as expected. All issues found during building stages were addressed and rectfied by our SS.
Truly happy with our new home and Simonds staff have made it less stressful and ensure that building a home was a smooth process!

Customer Service
Site Admin
Simonds
Simonds H.Simonds

Disappointed with lies and excuses from Simonds, terrible experience so far

published

I am building in Shepparton area and very much disappointed with the CRC and her Operational Manager. Contract was signed in Dec last year and haven’t even gone past the developers approval. Terrible customer service and full of bullshitting and lies. CRC is highly unprofessional and doesn’t answer calls and emails. I am now being asked to pay more as the prices of houses gone up since the contract was signed. I have been told by CRC that my job has been removed from queue till 16th of July. I had build houses with Simonds before but this team in Shepparton is full of liars and slackers. I don’t understand what is my fault, is it because I am not local person of Shepparton area. My job number is 66542

Customer Service
Timeliness
Simonds
Simonds H.Simonds

Hi Preet
We're very sorry to hear about your experience. We want to make sure all your concerns are investigated and addressed.
Thank you for your Job number we will pass this onto our internal team to be investigated.
Best wishes

Simonds
Simonds H.Simonds

Hi Preet
I believe one of our team members have been in touch.
Please let us know if we can assist any further!
Thanks

Preet
Preet

Hi there, no one has been in touch with me so far. Thanks

Other Home Builders

 
 

0.0
(1,234)
Matt and Emma.
Matt and Emma. Gippsland, VIC

Close to Perfect.

published

Our building process was well managed, only speed bump was that we had a Construction Supervisor change with no warning at all.
Workmanship & Build quality was fine, house looks amazing.
A few major issues were a “typo” in our Gallery appointment that resulted in our Alfresco Tap being misplaced. We also adjusted our bathroom mirror up to place a PowerPoint there, however it was in violation of Electrical Codes, this needed to be flagged at Gallery, or subsequently discussed with Electrician rather than him just making a change of his own choosing. Also our blinds were completely missed, the whole reason we did them through Simonds was to have them there on completion.
Cost was very accurately laid out before us from the start.

Customer Service
Site Admin
Simonds
Simonds H.Simonds
Matt and Emma.
Matt and Emma.

65708

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Page 1 of 24

Questions & Answers

Donna Changstein
Donna Changsteinasked
VIC, Melbourne

Has anyone built the Masten? Are you happy with the design? Are there any features you would change? Is there enough downstairs storage? Thanks in advance!

No answers
April B.
April B.asked
Simonds

It's been exactly 12 months since our handover and our maintenance warranty is still not actioned. Can someone please advise how I can escalate this issue. We have been very patient with this and we just found out today that our file has been closed when there are works still pending. Job 60971

1 answer
Simonds
Simonds H.Simonds

Hi April B,
Thank you for reaching out to us. We're sorry to hear that you have some concerns with your maintenance. Thank you for providing your job number - we've sent you a private message via Product Review to confirm some further contact details, which will allow us to follow-up on these concerns.
Thank you.

Helen C.
Helen C.asked
Simonds

do simonds build in sussex inlet

1 answer
Simonds
Simonds H.Simonds

Hi Helen,
Thank you for reaching out to us. Unfortunately, we don't currently service the Sussex Inlet, NSW area. Please feel free to reach out if you have any further questions.
Thank you.

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