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Simonds
4.2 from 2,144 reviews · View Statistics
Listing monitored by Simonds

Reviews

  • Build Stage
  • Customer Service
    4.1 (105)
  • Site Admin
    4.2 (89)
  • Timeliness
    4.1 (94)
  • Structural Integrity
    4.4 (77)
  • Plumbing & Waterproofing
    4.2 (74)
  • Electrical & Lighting
    4.2 (81)
  • Flooring
    4.3 (74)
  • Transparency
    3.9 (90)
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K M Smith
K M SmithVictoria

Fantastic outcome

published

We have had some ongoing issues for quite some time. From the time the most recent maintenance and warranty manager took over, everything from his communication to the end product completion was fantastic. Thanks for the help you gave and the easiness of it all getting done! It is greatly appreciated!

Customer Service
Site Admin
Simonds
Simonds H.Simonds

Hi K M, Thank you for your feedback! We're glad to hear that even if there was some issues the total outcome was fantastic nevertheless. Also congratulations with your new home :)

Warm Regards,
Simonds Homes

Mid Construction Review

published
Customer Service
Site Admin
Simonds
Simonds H.Simonds
Prash
Prash

Job No is 66771

Simonds
Simonds H.Simonds

Thank you for confirming your job number for us Prash. We've sent your feedback through to our internal team and thank you once again for taking the time to share your experience with us.

Other Home Builders

 
 

0.0
(1,234)
HAK
HAKWerribee, VIC
  • 6 reviews
  • 8 likes

Pre construction amazing sales and CRC with hiccups from backend teams

published
Customer Service
Timeliness
Simonds
Simonds H.Simonds
HAK
HAK
HAK
HAK

Within few hours, I am contacted by the customer success team and issue is guaranteed to be resolved. I will say that is good service

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Pawan
PawanSydney, NSW
  • 2 reviews

Not a good experience with Simonds homes, poor workmanship exterior only interior OK.

published

Poor workmanship on exterior Items starting with roof tiles, downpipes and garage door Infill,many items were missed or wrongly installed and were overlooked by First Site supervisor who left the Company In between our Built. Second Supervisor tried to cover the defects with patch work, construction manager tried to do the same and failed to fix the problem. However without delaying handover we paid last invoice and got keys to the house we still fixing issues by ourselves.

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Customer Service
Site Admin
Simonds
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M_Oz.
M_Oz.Gippsland, VIC

Great experience, with a few minor frustrations

published
Customer Service
Site Admin
Simonds
Simonds H.Simonds
M_Oz.
M_Oz.

Thanks, our job number was 64844.

Simonds
Simonds H.Simonds

Thank you for providing the job number. I will pass on this feedback to the operations team

Kind Regards,
Simonds Homes

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Daniel
Daniel Gippsland, VIC

First house

published

First time building a home was a little
Nervous about it all but was given the right people to assist me throughout the build
My CRC manger Taylor was unreal very helpful for all my questions I had thrown to her and my site manager Chris was also very good fixed any problems that arose as was Aaron who helped at the start!

Customer Service
Site Admin
Simonds
Simonds H.Simonds
Daniel
Daniel

my job number was 65172

Esra O.
Esra O.Victoria

Great Customer Service

published

Would like to thank Julie and John for always responding to my emails whenever I needed a set of hands. Julie was always responding on time and booking me in right away and sending John out to assist with our needs. Appreciate their work with whatever we need, thank you to both!

Customer Service
Site Admin
Simonds
Simonds H.Simonds

Two builds, great outcomes

published
Timeliness
Incentivised Review No
Simonds
Simonds H.Simonds
Justin
Justin

Hi, our job numbers are 63986 and 63886. Our Simonds team all played important roles but Glenn's ability to align the trades to avoid lost time while meeting our high standards was excellent. Thanks!

Other Home Builders

 
 

0.0
(1,234)

Very happy with my Simonds Home!

published
Customer Service
Site Admin
Simonds
Simonds H.Simonds
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Great construction experience

published

We had a great build with Simonds from consultation at show homes to the selections center (Lauren). Our SS Allan and CRC Kiera were professionals, approachable , efficient and constantly gave us updates of progress. Our house was finished a bit later than we expected but nothing was compromised and our home was built as expected. All issues found during building stages were addressed and rectfied by our SS.
Truly happy with our new home and Simonds staff have made it less stressful and ensure that building a home was a smooth process!

Customer Service
Site Admin
Simonds
Simonds H.Simonds
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Matt and Emma.
Matt and Emma. Gippsland, VIC

Close to Perfect.

published

Our building process was well managed, only speed bump was that we had a Construction Supervisor change with no warning at all.
Workmanship & Build quality was fine, house looks amazing.
A few major issues were a “typo” in our Gallery appointment that resulted in our Alfresco Tap being misplaced. We also adjusted our bathroom mirror up to place a PowerPoint there, however it was in violation of Electrical Codes, this needed to be flagged at Gallery, or subsequently discussed with Electrician rather than him just making a change of his own choosing. Also our blinds were completely missed, the whole reason we did them through Simonds was to have them there on completion.
Cost was very accurately laid out before us from the start.

Customer Service
Site Admin
Simonds
Simonds H.Simonds
Matt and Emma.
Matt and Emma.

65708

Poonam
Poonam
  • 2 reviews

Quality as expected.

published

Building standards were as expected. We had few hiccups along the way due to COVID and were not able to visit during construction as we would have liked to but our building supervisor was really good and we could visit under his supervision. Few issues post building and most of them were rectified. We been living in our new home for 3 months and it’s been great. No major issues. Simonds has life time building warranty which is reassuring. Overall a great experience and highly recommend to build with Simonds.

Customer Service
Site Admin
Simonds
Simonds H.Simonds
Poonam
Poonam

Hi Job no. is 64889.
Thanks
Poonam

Cassie Kennedy
Cassie KennedyGippsland, VIC

Chesterfield Park Estate, Warragul.

published

Overall my build was managed well (few hiccups along the way but nothing that was not able to be fixed) and my supervisor was always willing to answer my questions and explain things clearly throughout the entire process. All communications were clear, well documented, professional and you knew what was happening.

This was the first time I have built a home and would recommend Simonds to anyone considering building with a volume builder to a specific budget. My final cost did not differ from my estimated cost. No hidden fees or charges which was comforting.

Customer Service
Site Admin
Simonds
Simonds H.Simonds
Cassie Kennedy
Cassie Kennedy

Thank you !!
My job #66090 was/is.
Thanks to my wonderful CRC, Site Supervisor and Regional Supervisor. Cheers.

Sri
SriSydney, NSW

Exceeding Customer Expectations and always available to Answer queries

published
Customer Service
Site Admin
Simonds
Simonds H.Simonds

Other Home Builders

 
 

0.0
(1,234)
Steve C.
Steve C.Gippsland, VIC

satisfied customer

published

The build process went smoothly from start to finish any questions or concerns which arose were quickly answered and dealt with politely by Emily and Brett with out any fuss or delay Build quality is quite good no issues to speak of so far build ran smoothly and on time

Customer Service
Site Admin
Simonds
Simonds H.Simonds
Steve C.
Steve C.

Job number 65594

Simonds
Simonds H.Simonds

Thanks Steve, we'll pass this feedback on to our team!

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Page 1 of 15

Questions & Answers

Donna Changstein
Donna Changsteinasked
VIC, Melbourne

Has anyone built the Masten? Are you happy with the design? Are there any features you would change? Is there enough downstairs storage? Thanks in advance!

No answers
April B.
April B.asked
Simonds

It's been exactly 12 months since our handover and our maintenance warranty is still not actioned. Can someone please advise how I can escalate this issue. We have been very patient with this and we just found out today that our file has been closed when there are works still pending. Job 60971

1 answer
Simonds
Simonds H.Simonds

Hi April B,
Thank you for reaching out to us. We're sorry to hear that you have some concerns with your maintenance. Thank you for providing your job number - we've sent you a private message via Product Review to confirm some further contact details, which will allow us to follow-up on these concerns.
Thank you.

Helen C.
Helen C.asked
Simonds

do simonds build in sussex inlet

1 answer
Simonds
Simonds H.Simonds

Hi Helen,
Thank you for reaching out to us. Unfortunately, we don't currently service the Sussex Inlet, NSW area. Please feel free to reach out if you have any further questions.
Thank you.

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