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Simonds
4.2 from 2,164 reviews · View Statistics
Listing monitored by Simonds

Reviews

  • Build Stage
  • Customer Service
    4.9 (771)
  • Site Admin
    4.9 (626)
  • Timeliness
    4.8 (669)
  • Structural Integrity
    4.9 (555)
  • Plumbing & Waterproofing
    4.8 (527)
  • Electrical & Lighting
    4.8 (539)
  • Flooring
    4.8 (503)
  • Transparency
    4.8 (672)
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Phill
PhillGreater Melbourne (Inner), VIC
  • 8 reviews
  • 4 likes

Excellent from start to finish

published

This is my 3rd new home and first time building with Simonds.
I had a wonderful team that kept me informed all the way from start to finish and still do. Thank you Leigh and Emily :)
Good quality build with a great price!
Overall it was a great experience and I would build again with Simonds.

Customer Service
Site Admin
Simonds
Simonds H.Simonds
Emma W.
Emma W.Greater Melbourne (Inner), VIC

Great Customer Service

published

The build process was seamless and the quality is excellent. We had a independent Building inspector looking at each stage of the build process and there were only minor defects which were rectified without any issues. The staff we were detailing with were always contactable and provided regular updates. Nothing was too much trouble and everything was within budget.

Customer Service
Site Admin
Simonds
Simonds H.Simonds

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Wendy W.
Wendy W.
  • 2 reviews
  • 1 like

Always there when you need them!

published

Simonds was a fantastic help and provided much guidance during the build process. They made it all easy.
Extremely good post build customer service by the Maintenance team, from 4 years ago until even now! .
Prompt communication and action provided at all times and exceeding our expectations.
Glad ours was a Simonds Home :)

Customer Service
Site Admin
Simonds
Simonds H.Simonds
Wendy W.
Wendy W.

Sure. Q2454

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Joshua
JoshuaGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 10 likes

Excellent Service

published

She is amazing, good service and very professional and very onto it. Anyone looking to build should really go and see her at the show home, I have been to a few builders of late, no one is comparable to her. Her service, her assistance and everything is what you would expect from a consultant. Let's now pray that the build or construction process is as good as her service. Thanks again Tatjana

Customer Service
Timeliness
Simonds
Simonds H.Simonds

Hi Joshua
Thanks so much for your review! So pleased to hear of your experience with Tatjana!
If i may ask for your job number, I can then provide this feedback to our internal team.
Thanks

Joshua
Joshua

70323 is the job number. She really deserves a pat on her back.

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My first home

published

I dealt with Jacki Aaron and Justin and they were unreal to deal with and very nice people. They helped me to build my first home and I am stoked with it, quality and assurance was good although there was a mistake with the brickwork out the front they happily rendered over it fixing the problem at no extra cost besides that had no other problems for the build would recommend to friends and family building with simmonds.

Customer Service
Site Admin
Simonds
Simonds H.Simonds

Hi Keegan
So great to hear of your fantastic experience with our team and congratulations on your first home!
If you could provide your job number i can then provide this feedback to our internal team!
Thanks and congratulations again!

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Wavehunter11
Wavehunter11South East Queensland, QLD

Pre build - Design review during covid!

published
Customer Service
Incentivised Review No
Build StagePre-Construction
Simonds
Simonds H.Simonds
Wavehunter11
Wavehunter11

Receipt:
Key#:
239363
Q5102

Love our house

published

The SS and the CRC did a fantastic job managing our build.
The workmanship was very good we only had a couple of miner issues to be fixed at PCI.
The company has handled any issues with out a problem so far.
The final cost was exactly as quoted originally.
We are very happy with our house so far and we would recommend Simonds to anyone.
The only issue we have is that the build was not finished on time as per contract.

Customer Service
Timeliness
Simonds
Simonds H.Simonds

Hi Ulrich Wagner
Thanks for taking the time to post your review! So pleased that all your minor issues were handled!
If you could please leave your job number, I can then pass this feedback onwards to our internal team.
Thank you

Ben
BenSouth East Queensland, QLD

Fantastic from the beginning

published

From the start of the process back in March Kyle has been outstanding with his communication and ability to help no matter the time. Its hard to find someone like him these days and wish everyone was as thorough and eager to help.

We are extremely lucky to have received his help and would recommend him to anyone.

Customer Service
Site Admin
Simonds
Simonds H.Simonds

Other Home Builders

 
 

0.0
(1,234)
Brent M.
Brent M.Greater Melbourne (Metropolitan), VIC

Absolutely fantastic so far

published

Very satisfied with the Simonds team, they have been fantastic so far through the whole process. [Name Removed] has been amazing always keeping me up to date and has made the process so simple. Can’t thank her enough.
Can’t wait to finally get the keys and move into my new home ! :)

Will definitely be using them again next time round !
Thanks guys

Customer Service
Site Admin
Simonds
Simonds H.Simonds
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JRWM
JRWMSouth East Queensland, QLD

Fantastic experience from first home buyers!

published

Lovely to meet Jo and the Simonds team yesterday!
Thank you for allowing us such an advantageous and exciting opportunity at starting a new stage of our lives. It really meant a lot to us that you went above and beyond and out of the way for those hours we spoke, to really get us comfortable and committed to the plan. We are truly excited and cannot wait, we thank you again for the valuable information and wonderful insight and experience you have shared with us to get us this far.
What a lovely experience you made it for the both of us.

Customer Service
Incentivised Review No
Simonds
Simonds H.Simonds
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So far Very happy with my house

published

Simonds home is very professional and friendly always replying to our questions ,We would recommend Simonds home to anyone we know. So far my wife my kids and myself are very satisfied with our home. Simonds home have gave us the exact home what we were planning to have. A big thank you to Simonds home ,specially [Names Removed]

Customer Service
Site Admin
Simonds
Simonds H.Simonds

Hi Norman, Thank you for this fantastic review and we are happy to be able to help you & your family to building your perfect home,

Warm Regards,
Simonds Homes.

Jordan
Jordan Greater Melbourne (Outer), VIC

Truly the best experience with Simonds

published

From the day I walked into the Simonds display home to the day I was handed the keys walking into my own home. Simonds supported me every step of the way and truly made building my own home so much earlier. A big thank you to Jamie power and Steve Ponton and a massive thank you to Jackie Norman for her amazing support every step of the way.

Customer Service
Site Admin
Simonds
Simonds H.Simonds
Jordan
Jordan

No worries at all, here is my job number 64989
Thank you

Simonds
Simonds H.Simonds
CKB
CKBGreater Melbourne (Inner), VIC
  • 2 reviews

Our Maslin journey

published
Customer Service
Site Admin
Simonds
Simonds H.Simonds
CKB
CKB

65312

Simonds
Simonds H.Simonds

Good First home journey with Simonds

published

We built our first home with Simonds and it was good experience from starting till the final stage of handover. Nichole and our supervisor Adrian were good in coordinating when we had any questions. We were hoping that our house construction will take a bit longer time to finish but Adrian did a great job and it got done within 4 months. Now we are having the handover and preparing to move in new house. We would like to say huge thank you to Nichole and Simonds to provide support and help in journey of building our first home

Customer Service
Site Admin
Simonds
Simonds H.Simonds

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Daniel Yosief
Daniel Yosief Greater Melbourne (Inner), VIC

Great work

published

Great products staffs were really helpful in choosing colours and giving advices designing communication easy to speak very friendly in general from day 1 till completion of the house I find all Simonds team very helpful thanks for the great work am enjoying living in my house I just want to say thanks to Vivek, Natalie ,Nick and staffs helped me choosing colours designs from head office

Customer Service
Site Admin
Simonds
Simonds H.Simonds
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Page 1 of 71

Questions & Answers

Donna Changstein
Donna Changsteinasked
VIC, Melbourne

Has anyone built the Masten? Are you happy with the design? Are there any features you would change? Is there enough downstairs storage? Thanks in advance!

No answers
April B.
April B.asked
Simonds

It's been exactly 12 months since our handover and our maintenance warranty is still not actioned. Can someone please advise how I can escalate this issue. We have been very patient with this and we just found out today that our file has been closed when there are works still pending. Job 60971

1 answer
Simonds
Simonds H.Simonds

Hi April B,
Thank you for reaching out to us. We're sorry to hear that you have some concerns with your maintenance. Thank you for providing your job number - we've sent you a private message via Product Review to confirm some further contact details, which will allow us to follow-up on these concerns.
Thank you.

Helen C.
Helen C.asked
Simonds

do simonds build in sussex inlet

1 answer
Simonds
Simonds H.Simonds

Hi Helen,
Thank you for reaching out to us. Unfortunately, we don't currently service the Sussex Inlet, NSW area. Please feel free to reach out if you have any further questions.
Thank you.

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