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Simonds
4.2 from 2,164 reviews · View Statistics
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HAK
HAKWerribee, VIC
  • 6 reviews
  • 8 likes

Pre construction amazing sales and CRC with hiccups from backend teams

published
Customer Service
Timeliness
Incentivised Review No
Build StagePre-Construction
Simonds
Simonds H.Simonds
HAK
HAK
HAK
HAK

Within few hours, I am contacted by the customer success team and issue is guaranteed to be resolved. I will say that is good service

Ajc
AjcGreater Melbourne (Inner), VIC

Good Experience So Far

published
Customer Service
Site Admin
Transparency
Incentivised Review No
Build StagePre-Construction
Simonds
Simonds H.Simonds
Ajc
Ajc

Hi, not a problem. I'm confident that our house will turn out fantastic with Simonds.

Job number 65745

Simonds
Simonds H.Simonds

Thank you for providing your job number Ajc, we will pass your feedback on!

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(1,234)
Ana
AnaGreater Melbourne (Metropolitan), VIC

Excellent Customer Service | Metro East Team

published
Customer Service
Incentivised Review No
Build StagePre-Construction
Simonds
Simonds H.Simonds
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Good experience so far

published

Pre construction - we have had a good journey so far with Simonds, from the time we ventured into the market , seeking advices and finalising the type of house . Brett Hiscock, Sam Wong, Eloise Joseph and Lauren Little have been extremely helpful and provided good customer service throughout. We look forward to the Mid- Construction phase and hope to have an equally good experience .

Incentivised Review No
Build StagePre-Construction
Simonds
Simonds H.Simonds
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Ray and Margaret Hutt
Ray and Margaret HuttCentral Highlands and Goldfields, VIC

Oh so easy

published

We are currently at the front end of our Simonds build after having waiting a couple of years for the Developer to title and we are looking to moving in before July 2020. Very impressed with the display home that started us on the journey along with the professional approach of all we have dealt with at Simonds.
Even Dave who has completed the concrete pad was a happy bloke - couldn't ask for more. Joanne has done a fantastic job in the Admin stage (and held her breath whilst we fiddled about) - she is a good ambassador for Simonds. Can't add any more than that at this stage but will re-visit as we move along.

Ray and Margaret Hutt - Gisborne. Vic

Customer Service
Transparency
Incentivised Review No
Build StagePre-Construction
Simonds
Simonds H.Simonds

Yep - its 53278

Simonds
Simonds H.Simonds

Thanks! We'll make sure this gets passed through to the team.

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Mandy
Mandy
  • 2 reviews

It is good

published

The consultants are good and helpful. I am please to build my house with Simonds.
Every stage, they explain clearly so we can understand what is going on next.
The only thing that we are not happy is plan of the house. As discussed at the beginning, no one mentioned about the cut on the sides of the house. We were noticed late after.
All over that, everything is good

Customer Service
Incentivised Review No
Build StagePre-Construction
Simonds
Simonds H.Simonds
Alan
AlanSydney, NSW
  • 2 reviews
  • 6 likes

Exciting

published
Customer Service
Timeliness
Transparency
Incentivised Review No
Build StagePre-Construction
Simonds
Simonds H.Simonds

Hi Alan,
Thanks for the great feedback. We are glad to hear you found our team helpful and knowledgeable.
We have passed your feedback onto relevant team members.
Thanks, Simonds

Katherine
KatherineGoulburn Valley, VIC

Friendly and Customer Focussed

published
Customer Service
Site Admin
Timeliness
Transparency
Incentivised Review No
Build StagePre-Construction
Simonds
Simonds H.Simonds

Hi Katherine, thanks for providing feedback on your experience building with Simonds. We'd love to pass this through to the relevant team if possible. Are you able to share your job number? Thanks, the Simonds Team.

Katherine
Katherine

sure - job number is 60204

Simonds
Simonds H.Simonds

Thanks Katherine. Just wanted to confirm we have passed this through to the team.

Other Home Builders

 
 

0.0
(1,234)
Sarah
SarahCentral Highlands and Goldfields, VIC
  • 2 reviews

Very happy at this point in time!

published

Josh and I have just signed our build contract with Simonds and so far the process has been quite easy and well organised.
The people we have had communication with have been very helpful in making adjustments to suit our goals for our first home and have helped explain things when were we unsure.
We had a few minor issues but were quickly resolved and resolved effectively.
We are looking forward to building our first home with Simonds!

Customer Service
Site Admin
Timeliness
Transparency
Incentivised Review No
Build StagePre-Construction
Construction End DateDecember 2019
Simonds
Simonds H.Simonds

Hi Sarah, thanks for your feedback and for trusting Simonds with your first home build! We'd love to share your feedback with the relevant team if possible, are you able to share your job number? Thanks, The Simonds Team.

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Philnor
PhilnorCentral Highlands and Goldfields, VIC

Professional Service Staff

published

We are still at the pre build stage however the service we have received from both Sarah and Lisa has been excellent. The have guided and supported all the way.

Customer Service
Incentivised Review No
Build StagePre-Construction
Simonds
Simonds H.Simonds
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Contract & Gallery Experience

published

Our contract (N0991) and gallery experience has been great. Ly Wong(Pre Sales) invested good time with us on our draft plans, Tanya Blue (Gallery consultant) had been of great help in selecting stuff and Marcus Williams(Customer Relationship) was fantastic in his comms. Hopefully our build and post build experience will great as well.

Incentivised Review No
Build StagePre-Construction
Simonds
Simonds H.Simonds

That's fantasic to hear Mehul! We've passed this feedback onto the team and we're sure you will enjoy the rest of your experience with Simonds.

Jatin
JatinMelbourne

Great Experience Overall

published
Build StagePre-Construction
Simonds
Simonds H.Simonds
Himanshu
HimanshuSydney

Great service and very supportive - Pre-Construction process!!

published
Build StagePre-Construction
Simonds
Simonds H.Simonds
Himanshu
Himanshu

Job# N0990

Simonds
Simonds H.Simonds

Thanks Himanshu, confirming we have delivered the feedback!

Questions & Answers

Donna Changstein
Donna Changsteinasked
VIC, Melbourne

Has anyone built the Masten? Are you happy with the design? Are there any features you would change? Is there enough downstairs storage? Thanks in advance!

No answers
April B.
April B.asked
Simonds

It's been exactly 12 months since our handover and our maintenance warranty is still not actioned. Can someone please advise how I can escalate this issue. We have been very patient with this and we just found out today that our file has been closed when there are works still pending. Job 60971

1 answer
Simonds
Simonds H.Simonds

Hi April B,
Thank you for reaching out to us. We're sorry to hear that you have some concerns with your maintenance. Thank you for providing your job number - we've sent you a private message via Product Review to confirm some further contact details, which will allow us to follow-up on these concerns.
Thank you.

Helen C.
Helen C.asked
Simonds

do simonds build in sussex inlet

1 answer
Simonds
Simonds H.Simonds

Hi Helen,
Thank you for reaching out to us. Unfortunately, we don't currently service the Sussex Inlet, NSW area. Please feel free to reach out if you have any further questions.
Thank you.

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