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Simonds
4.2 from 2,164 reviews · View Statistics
Listing monitored by Simonds

Reviews

4.1
95 reviews
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Sri
SriSydney, NSW

Exceeding Customer Expectations and always available to Answer queries

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Transparency
Incentivised Review No
Build StageMid-Construction
Construction End DateMay 2021
Simonds
Simonds H.Simonds
Edward Soosai
Edward SoosaiMetropolitan Adelaide, SA
  • 2 reviews
  • 1 like

S2443

published

Started off with Luke from the sales team who was very good & thorough. The process has been very good and the covid situation made it challenging during selections via zoom but everything went as planned. Quality of the home is decent. Opportunities with customer service. Felt it could have been handled better.

Incentivised Review No
Build StageMid-Construction
Simonds
Simonds H.Simonds

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Dhamodharan
DhamodharanGreater Melbourne (Outer), VIC
  • 2 reviews

Overall satisfaction - 80%

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Incentivised Review No
Build StageMid-Construction
Simonds
Simonds H.Simonds
Dhamodharan
Dhamodharan

Thanks for reaching me out, my job number is 61804

Simonds
Simonds H.Simonds

Thanks Dhamodharan, we've passed your feedback on to our internal team.

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Joy
JoyGippsland, VIC

Love our Simonds home.

published

We have been delighted with our Simonds build journey. Chris in sales, our CRC Emily and our fabulous Site Supervisor Brett have all made our home building experience stress free.
With quality fittings, great workmanship and the positive, steadying influence of our Site Supervisor Simonds have built us a beautiful home that is all we hoped for and we are looking forward to our time living here.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Transparency
Incentivised Review No
Build StageMid-Construction
Construction End DateAugust 2020
Simonds
Simonds H.Simonds
Joy
Joy

62923

Simonds
Simonds H.Simonds

Great, thank you for providing your job number Joy. We will pass your feedback onto the relevant team. Thanks.

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Very Happy

published

We are building at Huntlee in the Hunter Valley. There seemed to be a long wait from the time we decided to go with Simonds to the start time.It took a long time to sort out all the variations and paperwork which was frustrating since we were cashed up customers. Having said that, once the build started it has moved along very well. The quality of the tradesmen has been EXCELLENT. There was a small problem with the wrong colour fascia being put on but that was changed without any drama. Our site supervisor Dylan was very approachable and helpful. At this stage of the build we are very happy with Simonds. J and K. Job No N1236

Incentivised Review No
Build StageMid-Construction
Simonds
Simonds H.Simonds

Hi J and K,
Great to hear that you've had such a positive outcome from building with us! We'll ensure that this feedback is passed on to the relevant team internally. Enjoy your new home!
Regards,
Simonds Homes

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hendri
hendrisydney
  • 2 reviews
  • 1 like

Experience has been a mixed bag. Improving during build stage.

published
Build StageMid-Construction
Simonds
Simonds H.Simonds

Happy and satisfied to have Simonds as our Builder

published

Very happy in dealing with Sales Manager Ly but Poor quality in responding actions/emails in pre-construction. But during construction, me and my husband are happy with the progress, only minor issues like wrong installed material but once you notify them they will action it quick. Happy with final cost, realistically almost same with our estimated cost. Over all, we are happy we choose Simonds among other prestigious Builder.

Build StageMid-Construction
Simonds
Simonds H.Simonds

Questions & Answers

Donna Changstein
Donna Changsteinasked
VIC, Melbourne

Has anyone built the Masten? Are you happy with the design? Are there any features you would change? Is there enough downstairs storage? Thanks in advance!

No answers
April B.
April B.asked
Simonds

It's been exactly 12 months since our handover and our maintenance warranty is still not actioned. Can someone please advise how I can escalate this issue. We have been very patient with this and we just found out today that our file has been closed when there are works still pending. Job 60971

1 answer
Simonds
Simonds H.Simonds

Hi April B,
Thank you for reaching out to us. We're sorry to hear that you have some concerns with your maintenance. Thank you for providing your job number - we've sent you a private message via Product Review to confirm some further contact details, which will allow us to follow-up on these concerns.
Thank you.

Helen C.
Helen C.asked
Simonds

do simonds build in sussex inlet

1 answer
Simonds
Simonds H.Simonds

Hi Helen,
Thank you for reaching out to us. Unfortunately, we don't currently service the Sussex Inlet, NSW area. Please feel free to reach out if you have any further questions.
Thank you.

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