- NSW, Baulkham Hills
Exceeding Customer Expectations and always available to Answer queries
There are stories where the pre-sales pitch is hunky dory and then clouds fall down as the customer feels like they are talking to a wall. To be frank i did expect same with Simonds where your priority drops as compared to Sales. I should say the Pre-construction and Mid-Construction phase has been super energetic for me and all thanks to Simonds for making a huge difference exceeding my expectations. Special mention to Andrew Clements our site supervisor who is always approachable and provides frank and honest update. There is no false promise...s and Andrew always strive for meeting or exceeding timelines. When i talk to him he gives a comfort and always suggests that he is a week or two behind and will catch up. I have never felt that we are behind based on my prior build with other builders but again this is a classic example of Simonds helping customer by handover of a quality build in quick timeframe which helps customer move into their dream home as early possible. I would also want to say special thanks to Kiera Porters for all help during pre-construction phase. Although i would had liked the pre-construction phase slightly less time, i have no complaints there. The quality of build so far is excellent and hope my dream home is handed over in few weeks. Also callout to Brent for filling in for Andrew during his break and trying to expedite things were possible. Overall satisfied and happy customer experience. Wish torrential rains had stayed away during march, in that case i would have been looking at getting keys. I have already recommended Simonds to my friends and one of them has already signed up and would expect other friends to signup in due course. Whoever is thinking for a good quality build in a reasonably quick timeframe with competitive rates should consider Simonds as top option. Look forward to build completion and would write up a detailed review post handover. Job N1886 - Sri
- SA, Adelaide
Started off with Luke from the sales team who was very good & thorough. The process has been very good and the covid situation made it challenging during selections via zoom but everything went as planned. Quality of the home is decent. Opportunities with customer service. Felt it could have been handled better.
- VIC, Melbourne
Overall satisfaction - 80%
The sales consultant who addressed in the first place didn't provide all options. Even options we requested was ignored. My friends who are building with Simonds now, their sales consultant provided a lot of options even my friends didn't think off.
I have decided not to mention consultants name but requesting all sales consultant to provide all options to the clients who are approaching you. My sales consultant just didn't provide too much option to us as he was handling a lot of file at one time and he doesn't want to go-to design team to as...
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- VIC, Gippsland
Love our Simonds home.
We have been delighted with our Simonds build journey. Chris in sales, our CRC Emily and our fabulous Site Supervisor Brett have all made our home building experience stress free.
With quality fittings, great workmanship and the positive, steadying influence of our Site Supervisor Simonds have built us a beautiful home that is all we hoped for and we are looking forward to our time living here.
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- NSW, Baulkham Hills
We are building at Huntlee in the Hunter Valley. There seemed to be a long wait from the time we decided to go with Simonds to the start time.It took a long time to sort out all the variations and paperwork which was frustrating since we were cashed up customers. Having said that, once the build started it has moved along very well. The quality of the tradesmen has been EXCELLENT. There was a small problem with the wrong colour fascia being put on but that was changed without any drama. Our site supervisor Dylan was very approachable and helpful. At this stage of the build we are very happy with Simonds. J and K. Job No N1236
- NSW, Baulkham Hills
Experience has been a mixed bag. Improving during build stage.
Simonds Has been a mixed bag so far. The people are great starting from sales down to site supervisor.
Ly was our sales consultant. He has been keeping in touch and is happy to answer to our questions and provide guidance even during paperwork and construction. Can’t recommend him enough.
The problem arise during gallery, where things get slow. The customer relation rep (Elouise and Benji) and the gallery specialist (Louis and Eliana) have been and is still helpful, but I believe they have too much work load resulting in slower turn aroun...d. We penned down a couple of complaints right up to the GM. We almost given up at one stage, and were looking to see other builder, but things started to move again. We found the whole gallery period to be cumbersome. This is our second time building, so I can imagine how first timers might find it daunting. All in all, paperwork stage (including gallery) took close to 11 months. Yes, developer evaluation and council permit take around 3 months overall, but this is due to to-and-fro that we believe can be handled better. Things improved very quickly during build stage. Once ACC were given a go ahead, things moved very quickly. Shannon, our site supervisor for the build is courteous, responsive, accomodating and has been on top of our build. The neighbours are impressed with him and the rapid pace of the build. We are currently into our 9th week. Will write back once we’ve completed the build and update our review. By the look of it, I might give them more stars by the end of our build.
- NSW, Baulkham Hills
Happy and satisfied to have Simonds as our Builder
Very happy in dealing with Sales Manager Ly but Poor quality in responding actions/emails in pre-construction. But during construction, me and my husband are happy with the progress, only minor issues like wrong installed material but once you notify them they will action it quick. Happy with final cost, realistically almost same with our estimated cost. Over all, we are happy we choose Simonds among other prestigious Builder.
Questions & Answers
Has anyone built the Masten? Are you happy with the design? Are there any features you would change? Is there enough downstairs storage? Thanks in advance!
It's been exactly 12 months since our handover and our maintenance warranty is still not actioned. Can someone please advise how I can escalate this issue. We have been very patient with this and we just found out today that our file has been closed when there are works still pending. Job 60971
Hi April B,
Thank you for reaching out to us. We're sorry to hear that you have some concerns with your maintenance. Thank you for providing your job number - we've sent you a private message via Product Review to confirm some further contact details, which will allow us to follow-up on these concerns.
do simonds build in sussex inlet
Thank you for reaching out to us. Unfortunately, we don't currently service the Sussex Inlet, NSW area. Please feel free to reach out if you have any further questions.
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