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Simonds
4.2 from 2,144 reviews · View Statistics
Listing monitored by Simonds

Reviews

  • Build Stage
  • Customer Service
    4.3 (88)
  • Site Admin
    4.3 (75)
  • Timeliness
    4.3 (80)
  • Structural Integrity
    4.4 (67)
  • Plumbing & Waterproofing
    4.3 (64)
  • Electrical & Lighting
    4.2 (70)
  • Flooring
    4.4 (62)
  • Transparency
    4.1 (74)
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Lloyd
LloydSouthwest, VIC

Great build finished beautifully

published

Im very happy with my finished home.Simonds did well to fix all the issues I had.Supervisor did an awesome job. Just My 3rd bedroom window has a faulty lock, four power points has loose switches. This shows poor quality control checks left to me to pick up.Please fix that up

Customer Service
Timeliness
Simonds
Simonds H.Simonds
Lloyd
Lloyd

Thank you Simonds, the job number is 62192 following up on the window lock and the 4 power point replacement switches would be much appreciated. Thank you

Simonds
Simonds H.Simonds

Thank you for providing your job number Lloyd. We will follow-up on these items with our internal construction team as they return to office on the 11th of January. Thank you for your patience in the interim.

Jack
JackGippsland, VIC

Easy and fast process

published

Easy and fast to deal with, quality seems good so far, yet to move in and see things a bit closer but so far pretty good. The simonds team were good to work with, Justin especially making sure I was up to date with photos and what was happening next.

Customer Service
Site Admin
Simonds
Simonds H.Simonds

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Ajc
AjcGreater Melbourne (Inner), VIC

Good Experience So Far

published
Customer Service
Site Admin
Simonds
Simonds H.Simonds
Ajc
Ajc

Hi, not a problem. I'm confident that our house will turn out fantastic with Simonds.

Job number 65745

Simonds
Simonds H.Simonds

Thank you for providing your job number Ajc, we will pass your feedback on!

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A satisfying experience

published

Overall, the construction was managed very well and the build quilty looks sound. There were a few hiccups along the way, this could have been due to covid and Council approvals, but as time went on everything started to fall in place as a result of works from; Milly, Kiera and Andrew our site supervisor. A thanks also to Peter Atkinson for his contribution by explaining the processes and stages for the project. Thanks the the work of the above mentioned people the we expect the project to be completed before Christmas, well ahead of schedule. The family looks forward to spending Christmas in our new home.

Customer Service
Site Admin
Simonds
Simonds H.Simonds
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Rena
RenaGreater Melbourne (Outer), VIC
  • 2 reviews

First home build

published

We first started our Simonds journey with Aneeqa Waqas who was very honest and helpful. We had picked the Rio floor plan from there.

Our CRC was Laura Gileno, she was helpful in explaining things we didn't understand on our house plan. Whenever we had a problem she was always there to assist.

We had a few hiccups along the building process but our supervisor Brendan Cauchi was very approachable and managed to rectify the issues we had.

We are finally in our house and love it!

Incentivised Review No
Build StagePost-Construction
Construction End DateNovember 2020
Simonds
Simonds H.Simonds
Rena
Rena

Job number 5708

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Niroj
NirojMetropolitan Adelaide, SA

Good Experience building with Simonds

published

During my building period, I found teams as well as tradespersons are very good on their job. Completed earlier than as I thought. Supervisor Heath is fantastic. As I have limited thing to choose from, I am very happy what they have build, bit tight on budget on lighting in the house though.

Customer Service
Site Admin
Simonds
Simonds H.Simonds
Belinda
Belinda Gippsland, VIC

Great first home experience!

published
Customer Service
Site Admin
Simonds
Simonds H.Simonds
Belinda
Belinda

#63157

Simonds
Simonds H.Simonds

Great, thanks Belinda. We will pass your lovely feedback on!

S2036

published
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Customer Service
Site Admin
Simonds
Simonds H.Simonds

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(1,234)
Ana
AnaGreater Melbourne (Metropolitan), VIC

Excellent Customer Service | Metro East Team

published
Customer Service
Incentivised Review No
Build StagePre-Construction
Simonds
Simonds H.Simonds
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Nidhi J
Nidhi JSydney, NSW
  • 2 reviews

Thanks for our beautiful home

published
Customer Service
Site Admin
Simonds
Simonds H.Simonds
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Prakash Chand
Prakash ChandSydney, NSW

Start off wasn't gr8, but happy in the end

published

Happy with the quality of work. Few stuff ups but guess that's admin and drafting to blame. Impressed with the 6 months build time. Dealing with admin was a pain, but guess they are just the messengers. No major issues that would compromise the quality.Overall. happy with the outcome.Hope the service after handover is as great.

Customer Service
Site Admin
Simonds
Simonds H.Simonds
Prakash Chand
Prakash Chand

N1671

Simonds
Simonds H.Simonds

Great, thanks Prakash, we will pass your feedback on.

Belford
BelfordGippsland, VIC

Very happy.

published
Customer Service
Site Admin
Simonds
Simonds H.Simonds
Belford
Belford

63228 was our job number. Thank you again!!

Simonds
Simonds H.Simonds

Great thanks Belford! We will pass your feedback on.

Edward Soosai
Edward SoosaiMetropolitan Adelaide, SA
  • 2 reviews
  • 1 like

S2443

published

Started off with Luke from the sales team who was very good & thorough. The process has been very good and the covid situation made it challenging during selections via zoom but everything went as planned. Quality of the home is decent. Opportunities with customer service. Felt it could have been handled better.

Incentivised Review No
Build StageMid-Construction
Simonds
Simonds H.Simonds
Faisal
FaisalSydney, NSW
  • 3 reviews
  • 10 likes

First home-Beautiful dream handed over

published
Customer Service
Site Admin
Simonds
Simonds H.Simonds
Faisal
Faisal

N1833

Simonds
Simonds H.Simonds

Great, thanks Faisal, we will pass your fantastic feedback on!

Other Home Builders

 
 

0.0
(1,234)
Sergio Di Martino
Sergio Di MartinoIllawarra, NSW

Good home. Great building time. Admin time a bit off and some innecesary cut corners.

published
Customer Service
Site Admin
Simonds
Simonds H.Simonds
Sergio Di Martino
Sergio Di Martino

#59981

Simonds
Simonds H.Simonds

Great, thank you for providing your job number Sergio.

Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

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Our last home.

published

Very pleased with the way things went. We had a few issues along the way but Andy went above and beyond to sort any issues out that we had.Would definitely recommend Simonds to family and friends. The only disappointment was when we were handed the keys that I was given a mop and not a bottle of champagne. LOL.

Customer Service
Site Admin
Simonds
Simonds H.Simonds
sheila sommer
sheila sommer

job number was S2377

Simonds
Simonds H.Simonds

Thank you Sheila, we will pass your feedback on.

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Barnard
BarnardGippsland, VIC

Very happy with our new home

published

Our supervisor Aaron was amazing ,easy to converse with and always returned my msgs.House was completed to our specifications very happy with the outcome .All staff were very professional and helpful , my only criticism is took too long from first signing to actual start date , not sure if covid had any impact.
Also conflicting prices from front sales at display homes to actual contract so Beware.Overall 8out of 10 and would strongly recommend.Thanks Simonds.

Customer Service
Site Admin
Simonds
Simonds H.Simonds
Barnard
Barnard

Sorry my name is Elvira must of made mistake somewhere job no 63002 Thanks

Simonds
Simonds H.Simonds

Great, thank you for providing your job number Elvira, we will pass on your feedback.

Very good product

published

So far so good there has been no major issues, Site manager Shannon was very good in doing his job, informed me via phone call, text or email of what was going on with the build at every stage. Teresa was very polite and helpful with anything I needed. I also have to give a mention to Matt and David at the start they were very patient in helping me in the process of signing papers and making it easy for me as a first home owner.

Customer Service
Site Admin
Simonds
Simonds H.Simonds
Dhamodharan
DhamodharanGreater Melbourne (Outer), VIC
  • 2 reviews

Overall satisfaction - 80%

published
Customer Service
Site Admin
Simonds
Simonds H.Simonds
Dhamodharan
Dhamodharan

Thanks for reaching me out, my job number is 61804

Simonds
Simonds H.Simonds

Thanks Dhamodharan, we've passed your feedback on to our internal team.

Mandana
MandanaMetropolitan Adelaide, SA
  • 4 reviews
  • 1 like

Through the pandemic this project kept us motivated

published

We had a good Customer Relationship Coordinator from Simonds helped us to sort out the concerns and some miscommunications occurred through the gallery stage and we didn't notice when we signed the contract. The project managed reasonably through Covid period. I think we got a good deal with our budget.

Customer Service
Site Admin
Simonds
Simonds H.Simonds
Mandana
Mandana

My job no is 61639

Simonds
Simonds H.Simonds

Great thanks Mandana, we will pass your feedback on.

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Very proud of our new home!

published
Customer Service
Site Admin
Simonds
Simonds H.Simonds
Jenna
Jenna

Job number was 60036.
Thanks.

Simonds
Simonds H.Simonds

Hi Jenna, thank you for providing your job number. We will pass your feedback on to all those involved! Thanks.

Satya
SatyaGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

We are happy with Simonds Xpress homes bar few things.

published
Customer Service
Timeliness
Simonds
Simonds H.Simonds
Satya
Satya

Job No: 62584. Thank you.

Simonds
Simonds H.Simonds

Thank you Satya, we've passed this on to our internal team.

Brahma Reddy
Brahma ReddySydney, NSW

Well finished house!

published
Incentivised Review No
Build StagePost-Construction
Construction End DateAugust 2020
Simonds
Simonds H.Simonds
Brahma Reddy
Brahma Reddy

N1729

Simonds
Simonds H.Simonds

Great, thank you Brahma, we will pass your feedback on!

Joy
JoyGippsland, VIC

Love our Simonds home.

published

We have been delighted with our Simonds build journey. Chris in sales, our CRC Emily and our fabulous Site Supervisor Brett have all made our home building experience stress free.
With quality fittings, great workmanship and the positive, steadying influence of our Site Supervisor Simonds have built us a beautiful home that is all we hoped for and we are looking forward to our time living here.

Customer Service
Site Admin
Simonds
Simonds H.Simonds
Joy
Joy

62923

Simonds
Simonds H.Simonds

Great, thank you for providing your job number Joy. We will pass your feedback onto the relevant team. Thanks.

Kylie
KylieGreater Melbourne (Inner), VIC
  • 2 reviews

Surprised experience

published

After purchasing land in Warragul we walked around the local display homes, when we came to the Simonds display homes, where we met Jamie. Jamie got to know as very quickly and it worked really well. with the decision made on the type/style of the house we started the journey. Jamie took a step back and Taylor took over with keeping us fully informed on the whole build. From the start of the build Justin came onto the scene with info and photos of the stages of the construction which was fantastic as we live good distance away. If you are looking for a well oiled team to build you a home we strongly recommend this team for an unbelievable trip.

Customer Service
Site Admin
Simonds
Simonds H.Simonds
Page 2 of 12

Questions & Answers

Donna Changstein
Donna Changsteinasked
VIC, Melbourne

Has anyone built the Masten? Are you happy with the design? Are there any features you would change? Is there enough downstairs storage? Thanks in advance!

No answers
April B.
April B.asked
Simonds

It's been exactly 12 months since our handover and our maintenance warranty is still not actioned. Can someone please advise how I can escalate this issue. We have been very patient with this and we just found out today that our file has been closed when there are works still pending. Job 60971

1 answer
Simonds
Simonds H.Simonds

Hi April B,
Thank you for reaching out to us. We're sorry to hear that you have some concerns with your maintenance. Thank you for providing your job number - we've sent you a private message via Product Review to confirm some further contact details, which will allow us to follow-up on these concerns.
Thank you.

Helen C.
Helen C.asked
Simonds

do simonds build in sussex inlet

1 answer
Simonds
Simonds H.Simonds

Hi Helen,
Thank you for reaching out to us. Unfortunately, we don't currently service the Sussex Inlet, NSW area. Please feel free to reach out if you have any further questions.
Thank you.

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