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Simply Homeware

Simply Homeware (page 5 of 6)

4.0 from 102 reviews · View Statistics

Reviews

4.0

102 reviews
  • Product Quality
    4.2 (67)
  • Return Claim MadeYes (7) · No (56)
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Grapeseed I.

Grapeseed I.

  • 2 reviews
  • 2 likes

Amazing staff

published

Hi,

I’m not sure if you remember my order #5699 but here:

I had some issues with the way Australia Post had handled my package but Simply Homeware managed to send a replacement in record time.

Aus Post needs to pick up their game but I’ve regained trust in Australian Small businesses.

1 comment
Simply Homeware
Nicole SSimply Homeware

Thank you for taking the time to share your experience with Simply Homeware!
-Nicole

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First online shopping experience

published

I have never been in store, however had my first online shopping experience with Simply Homeware. What can I say! Great value, easy processing and very quick shipping. Definitely Very happy to spend my money here and would highly recommend if you’re wanting a good gift and a good price!

1 comment
Simply Homeware
Nicole SSimply Homeware

Glad to hear this, Love!

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Kara X.

Kara X.

  • 2 reviews
  • 1 like

Excellent range of products

published

Recently bought a set of 12pcs kitchen utensils set. It was the Lecluse branded ones. My opinion is that Simply Homeware delivered on their promises to deliver value to my door.
Excellent range of products.
Very trustworthy in my book!

1 comment
Simply Homeware
Nicole SSimply Homeware

Thank you so much for sharing, Kara!

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Raye B.

Raye B.Sydney, NSW

Decent company

published

Ordered around 3 months ago.
Although I returned the product, they get 10 out of 5 stars for service (thanks Beth!) The rug I received was a bit different from the photo online. The return/refund process was very quick and easy. No need to shop anywhere else really. I was quite impressed.

1 comment
Simply Homeware
Nicole SSimply Homeware

Cheers

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Lightning fast customer support

published

I just recently received some fantastic customer service from Nicole S regarding an item I had purchased. Very Clear and helpful responses in a timely manner.
Easily the best customer service department I’ve dealt with in 2020!
Thank you, Nicole!
Have a lovely day!

1 comment
Simply Homeware
Nicole SSimply Homeware

Thanks for sharing!

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Li L

Li LSydney, NSW

Terrible!!!!!!!

published
1 comment
Simply Homeware
Nicole SSimply Homeware

Sorry to hear this, Ling.
As our customer support team mentioned, you can return the item for a full refund at any time at our cost.

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Matt

Matt

  • 4 reviews
  • 4 likes

Dodgy Company

published

A dodgy company bought a product which was soap dispensers after two weeks chased the order no response to emails no response to chat except for a bot. Stay away from this company it’s a fraud

5 comments
Simply Homeware
Nicole SSimply Homeware

We’re sorry to hear you didn't have a positive experience. We want to make sure it doesn't stay this way. Could you message us on sales@simplyhomeware.com.au so we can help you out? Cheers, Nicole S

Matt
Matt

I emailed that address 3 times before and never got a response why would I do this again ? All i wanted was my soap dispensers I ordered how hard is it to place an order and send the goods out ?

Simply Homeware
Nicole SSimply Homeware

Hi Matt,

Could you provide your order number - I will check your order status asap.

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Mandy

MandyGreater Melbourne (Inner), VIC

Was a bad experience

published

I purchased 6 of the pots but only received one of them. I Have sent u the messages once I found out. but never get replied after. Pls contact me ASAP

1 comment
Simply Homeware
Nicole SSimply Homeware

We’re sorry to hear you didn't have a positive experience. We want to make sure it doesn't stay this way. Could you message us on sales@simplyhomeware.com.au so we can help you out? Cheers, Nicole S

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Yt

YtSydney, NSW

  • 2 reviews
  • 5 likes

tyre pressure / temperature monitor set

published

I bought a Kartech solar / usb powered tyre pressure / temp monitor with 4*valve info sender caps, from Simply Homeware, unit arrived quickly via post, and it works well
Thankyou, Peter

1 comment
Simply Homeware
Nicole SSimply Homeware

Thank you so much for sharing, Peter

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SJK

SJKSydney, NSW

  • 3 reviews
  • 13 likes

Must be Banned !!! - Dangerous Product !!!-Worst Seller on Ebay - They Will Not Respond - 0 Stars

published

I bought their Synthetic Grass through ebay. After 6 months, all the grass part started to come off. If you just walk on top your foot will be filled with all the green plastic. After the recent rains my backyard is full of green plastic from these horrible product. It is so dangerous for my little ones. I wanted to return this at their cost as it has 5 years warranty. I was expecting this would have lasted at least 5 years. But as expected no response after numerous emails and they dont have a valid contact number. Their products and company should be banned for selling these dangerous products. I took this issue to Fair Trade without any use as they couldn't contact the seller. I am planning to take this to consumer court.

2 comments
Simply Homeware
Nicole SSimply Homeware

We’re sorry to hear you didn't have a positive experience. We want to make sure it doesn't stay this way. Could you message us on sales@simplyhomeware.com.au so we can help you out? Cheers, Nicole S

SJK
SJK
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Anon

AnonGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Very bad miss leading

published

Ordered item with missing part
Over 2 weeks of eBay messages saying it would be sent by their eBay rep. It was never sent then all contact stopped. Terrible service

1 comment
Simply Homeware
Nicole SSimply Homeware

We’re sorry to hear you didn't have a positive experience. We want to make sure it doesn't stay this way. Could you message us on sales@simplyhomeware.com.au so we can help you out? Cheers, Nicole S

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Rosie

RosieGreater Melbourne (Metropolitan), VIC

  • 9 reviews
  • 3 likes

Excellent product received in record time

published

Ordered this toy box a few days ago. Item was delivered in only a few days. Was exactly what I wanted to match same toy box bought a year ago that was a perfect piece to use for childrens toys while still looking On trend. Was impressed with the communication, cost, service and item.

1 comment
Simply Homeware
Nicole SSimply Homeware

Thank you so much for sharing, Rosie

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Justina C.

Justina C.Sydney, NSW

Great sale value

published

When a sale is on and if you love your kitchen this is the best place to be in. Just recently bought a new kiwi kitchen knives set from you.

1 comment
Simply Homeware
Nicole SSimply Homeware

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

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Scorpion King

Scorpion KingSouth East Queensland, QLD

  • 2 reviews
  • 4 likes

Scammers!!!!!!!!

published
1 comment
Simply Homeware
Nicole SSimply Homeware

We’re sorry to hear you didn't have a positive experience. We want to make sure it doesn't stay this way. Could you message us on sales@simplyhomeware.com.au so we can help you out? Cheers, Nicole S

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Ian R.

Ian R.South East Queensland, QLD

  • Verified customer

My synthetic lawn is falling apart after 6 months

published

I purchased synthetic turf from this company in August 2018. It was delivered on time and was laid in September 2018 and looked fantastic. Since mid January 2019 the turf bristles have begun to fall out and after a severe rain storm there are now bare patches leaving only the black matting exposed. I am still waiting for a response from the supplier offering assistance or supporting the product warranty. Very disappointing.

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Blake

BlakeCentral Highlands and Goldfields, VIC

  • 4 reviews
  • 2 likes

Stopped responding to emails after they sent the wrong product

published

Eight dining chairs came in the wrong colour. A refund was offered but the company stopped responding as soon as I asked for assistance in organizing a courier. Company expects most people to be able to transport furniture to the post office.

Their excuse was that the supplier sends different colours sometimes. Somehow they seem to think that means the onus is no longer on them to ensure they are sending the correct goods.

Hugely inconvenient. Not worth dealing with them.

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Missing parts made us pay for post back

published

Said they would send another only to make us have to return the item back with postage costs. Disappointing service.

1 comment
Simply Homeware
Nicole SSimply Homeware

We’re sorry to hear you didn't have a positive experience. We want to make sure it doesn't stay this way. Could you message us on sales@simplyhomeware.com.au so we can help you out? Cheers, Nicole S

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Vicky

VickyMelbourne

No refund and no reply

published

We bought a several items and didn't received it.
This company don't have any contact number, no reply the email. Email them two month already.

Waste money, time ! Disaster company ever!

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Avoid this company

published

Have tried to get a reply to emails from them regarding the purchase which did not function as it should. No reply to several emails and complained to consumer affairs who also never received a reply to their letter. No phone number to contact the company either.

1 comment
Simply Homeware
Nicole SSimply Homeware

We’re sorry to hear you didn't have a positive experience. We want to make sure it doesn't stay this way. Could you message us on sales@simplyhomeware.com.au so we can help you out? Cheers, Nicole S

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Cornelia

CorneliaLauncest0

Faulty frypans

published

Purchased 2 sets of saucepans the frypans were peeling . Have sent an email every week since Christmas with no response im very disappointed

1 comment
Simply Homeware
Nicole SSimply Homeware

We’re sorry to hear you didn't have a positive experience. We want to make sure it doesn't stay this way. Could you message us on sales@simplyhomeware.com.au so we can help you out? Cheers, Nicole S

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Page 5 of 6
See all Simply Homeware reviews

Questions & Answers

James Fraser

James Fraserasked

I ordered a steel trolley and was sent luggage scales? Is this a joke? Please resolve this issue.

2 answers
Simply Homeware
Nicole SSimply Homeware

Hi,

I’m very sorry to hear about this.

We will arrange to send a replacement now.

Could you please return the incorrect item as below?

Prepaid return label/s have been sent to the email address used during checkout - please also check junk mail.

Instructions:
1) Print and attach label to package.
2) Lodge at any Post Office/Parcel Locker.

If you require any further assistance, please let me know.

My sincere apologies for any inconvenience caused.

Charlene
Charlene

This company is a joke!!

Rennae M.

Rennae M.asked

Hi Simply Homeware,

I've been emailing you for a week now and no response still. And the 'live chat' that others have mentioned don't exist.

However, I would like to return order #11722 for refund.
On your website it mentioned free returns within 30 days, what is the next step in regards to getting my return shipping reimbursed? Thanks.

No answers
Ian R.

Ian R.asked

Hi,

I purchased the following product from Simply Hardware:
10-80 SQM Synthetic Grass Fake Turf Artificial...
Thickness: 30mm, Size: 80 SQM (1m x 10m)
Item ID: 282500154796
Quantity: 1
Estimated delivery: Wed, 15 Aug - Thu, 16 Aug
Paid: AU $791.92

Seller: simply.homeware.

It has been laid since September 2018 and over the past month it has been shedding the synthetic grass bristles. Last night we had a severe storm and and many more bristles washed out of the backing mat to the point that I have some bare black mat showing and most of the longer bristles are not gone.
I have laid it to the directions and have plenty of synthetic turf sand swept into the lawn.
Do you have any advice or a warranty?

No answers

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