Reviewer Photos & Videos
I’m not sure if you remember my order #5699 but here:
I had some issues with the way Australia Post had handled my package but Simply Homeware managed to send a replacement in record time.
Aus Post needs to pick up their game but I’ve regained trust in Australian Small businesses.
First online shopping experience
I have never been in store, however had my first online shopping experience with Simply Homeware. What can I say! Great value, easy processing and very quick shipping. Definitely Very happy to spend my money here and would highly recommend if you’re wanting a good gift and a good price!
Excellent range of products
Recently bought a set of 12pcs kitchen utensils set. It was the Lecluse branded ones. My opinion is that Simply Homeware delivered on their promises to deliver value to my door.
Excellent range of products.
Very trustworthy in my book!
Ordered around 3 months ago.
Although I returned the product, they get 10 out of 5 stars for service (thanks Beth!) The rug I received was a bit different from the photo online. The return/refund process was very quick and easy. No need to shop anywhere else really. I was quite impressed.
Lightning fast customer support
I just recently received some fantastic customer service from Nicole S regarding an item I had purchased. Very Clear and helpful responses in a timely manner.
Easily the best customer service department I’ve dealt with in 2020!
Thank you, Nicole!
Have a lovely day!
I don't even want to give them one star to be honest - very poor service. I've purchased a LED lighted mirror and found it was not the same as described as what the customer service told me. On the product page on website it was a bit confusing - it partly said the product had a built-in battery so it is portable and can be used like a phone without having to plug it in as long as it's charged; however, partly of the description said that the item had no battery built in. I was planning to buy a portable LED lighted mirror which can be charge...d with batteries built in the mirror, so before I placed my order, I talked to the customer service online on their website to double check it had the feature I wanted since the product description was a bit confusing. The person checked for me and reassured me it would be the same as what I wanted with all the new models in stock instead of the old models that weren't chargeable. However, after I received the item, it was looking old with a bit of dust and stain on it and the worst thing is, it is totally not portable, that is, it's not chargeable. Every time I use the mirror I'll still need to plug it in somewhere. It is very frustrating especially after I also spent time double checking with the online customer service. Now I'll have to go to the post office to return the item and looked for another mirror that has the features I want somewhere else instead. This is totally a waste of everyone's time. I am very disappointed with my first buying experience form Simply Homeware. Really Do NOT recommend buying things from them.
A dodgy company bought a product which was soap dispensers after two weeks chased the order no response to emails no response to chat except for a bot. Stay away from this company it’s a fraud
Was a bad experience
I purchased 6 of the pots but only received one of them. I Have sent u the messages once I found out. but never get replied after. Pls contact me ASAP
tyre pressure / temperature monitor set
I bought a Kartech solar / usb powered tyre pressure / temp monitor with 4*valve info sender caps, from Simply Homeware, unit arrived quickly via post, and it works well
Must be Banned !!! - Dangerous Product !!!-Worst Seller on Ebay - They Will Not Respond - 0 Stars
I bought their Synthetic Grass through ebay. After 6 months, all the grass part started to come off. If you just walk on top your foot will be filled with all the green plastic. After the recent rains my backyard is full of green plastic from these horrible product. It is so dangerous for my little ones. I wanted to return this at their cost as it has 5 years warranty. I was expecting this would have lasted at least 5 years. But as expected no response after numerous emails and they dont have a valid contact number. Their products and company should be banned for selling these dangerous products. I took this issue to Fair Trade without any use as they couldn't contact the seller. I am planning to take this to consumer court.
Very bad miss leading
Ordered item with missing part
Over 2 weeks of eBay messages saying it would be sent by their eBay rep. It was never sent then all contact stopped. Terrible service
Excellent product received in record time
Ordered this toy box a few days ago. Item was delivered in only a few days. Was exactly what I wanted to match same toy box bought a year ago that was a perfect piece to use for childrens toys while still looking On trend. Was impressed with the communication, cost, service and item.
Great sale value
When a sale is on and if you love your kitchen this is the best place to be in. Just recently bought a new kiwi kitchen knives set from you.
I regret not visiting this site earlier before purchasing and getting to know about this scammer business.I brought the product from them because i liked the design and colour,but what i received was a different colour,different design and it was torn/defective item,nothing like what was advertised on their website.I asked for a refund but like many other people writing reviews i have joined their list of not getting one.If you do the Maths how much money they would be collecting by supplying the defective items which is of no use to the custom...er but scamming money from each of the customers.If the product was not available they could have told me straightaway it is not in stock and should have returned the money.Instead sent me the defective item.Avoid ! you could be scammed!!There is no contact number of the business,you can communicate through emails only.I thought it was an Australian based company and the product would be good that was the reason I went for it but it is NOT.Good way to Scam people!!
- Verified customer
My synthetic lawn is falling apart after 6 months
I purchased synthetic turf from this company in August 2018. It was delivered on time and was laid in September 2018 and looked fantastic. Since mid January 2019 the turf bristles have begun to fall out and after a severe rain storm there are now bare patches leaving only the black matting exposed. I am still waiting for a response from the supplier offering assistance or supporting the product warranty. Very disappointing.
Stopped responding to emails after they sent the wrong product
Eight dining chairs came in the wrong colour. A refund was offered but the company stopped responding as soon as I asked for assistance in organizing a courier. Company expects most people to be able to transport furniture to the post office.
Their excuse was that the supplier sends different colours sometimes. Somehow they seem to think that means the onus is no longer on them to ensure they are sending the correct goods.
Hugely inconvenient. Not worth dealing with them.
Missing parts made us pay for post back
Said they would send another only to make us have to return the item back with postage costs. Disappointing service.
No refund and no reply
We bought a several items and didn't received it.
This company don't have any contact number, no reply the email. Email them two month already.
Waste money, time ! Disaster company ever!
Avoid this company
Have tried to get a reply to emails from them regarding the purchase which did not function as it should. No reply to several emails and complained to consumer affairs who also never received a reply to their letter. No phone number to contact the company either.
Purchased 2 sets of saucepans the frypans were peeling . Have sent an email every week since Christmas with no response im very disappointed
Questions & Answers
I ordered a steel trolley and was sent luggage scales? Is this a joke? Please resolve this issue.
I’m very sorry to hear about this.
We will arrange to send a replacement now.
Could you please return the incorrect item as below?
Prepaid return label/s have been sent to the email address used during checkout - please also check junk mail.
1) Print and attach label to package.
2) Lodge at any Post Office/Parcel Locker.
If you require any further assistance, please let me know.
My sincere apologies for any inconvenience caused.
This company is a joke!!
Hi Simply Homeware,
I've been emailing you for a week now and no response still. And the 'live chat' that others have mentioned don't exist.
However, I would like to return order #11722 for refund.
On your website it mentioned free returns within 30 days, what is the next step in regards to getting my return shipping reimbursed? Thanks.
I purchased the following product from Simply Hardware:
10-80 SQM Synthetic Grass Fake Turf Artificial...
Thickness: 30mm, Size: 80 SQM (1m x 10m)
Item ID: 282500154796
Estimated delivery: Wed, 15 Aug - Thu, 16 Aug
Paid: AU $791.92
It has been laid since September 2018 and over the past month it has been shedding the synthetic grass bristles. Last night we had a severe storm and and many more bristles washed out of the backing mat to the point that I have some bare black mat showing and most of the longer bristles are not gone.
I have laid it to the directions and have plenty of synthetic turf sand swept into the lawn.
Do you have any advice or a warranty?
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