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Simply Homeware

Simply Homeware

4.0 from 102 reviews · View Statistics

Reviews

4.0

102 reviews
  • Product Quality
    1.0 (12)
  • Return Claim MadeYes (4) · No (9)
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Sue E

Sue EGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Worst product ever

published

Total waste of money instructions are in Chinese only and the product is so flimsy with no proper support whatsoever mine is sitting in its box ready to be thrown out

Product Quality
Return Claim MadeNo
1 comment
Simply Homeware
Nicole SSimply Homeware
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The reviewer stated that an incentive was offered for this review

  • Verified customer

A MONTH AND STILL NO REFUND

published

I have been waiting on a $200 refund from Simply Homeware for nearly a month now, they have been reported to NSW Fair Trading.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
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john

johnVictoria

  • 2 reviews

Steer clear of this company

published

Really dodgy company, does not provide refunds. Do not buy from this company, all they will do is take your money and run. Disgracefull! They claimed I gave them incorrect address then try and charge me $40 for redelivery. Emailed back and forth, to no resolve. Just ignored.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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False Advertising & Terrible Customer Service

published

The listing for the item was completely incorrect and when I asked to return the item it was considered "change of mind" and return postage wasn't refunded, despite it being an error on their end. Their assistance was next to useless, would recommend you steer clear of buying anything from them.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
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Krystal D.

Krystal D.Metropolitan Adelaide, SA

  • 5 reviews
  • 6 likes
  • Verified customer

Cheap Chinese Crap!

published
Product Quality
Incentivised ReviewNo
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Extremely frustrated!

published

I purchased an item and money was deducted from my account immediately via PayPal. Simply Homewares notifies me that my payment was not successful and to attempt to buy again, however I had already been charged the money! Now, the “support team” are “sorry” because they cannot see my order and therefore cannot help! I am extremely frustrated and their total lack of assistance

Incentivised ReviewNo
Return Claim MadeNo
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Charlene

CharleneGreater Melbourne (Metropolitan), VIC

Shocking

published

Disgusting customer service. Sent wrong item on purpose. Took months to get a refund. Had to post back the wrong item which they intentionally sent and their excuse was oh we ran out. Do not buy from here.

Incentivised ReviewNo
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Laila

LailaSydney, NSW

Love the site, wish my package arrived!!!

published

Yet to receive any update on my order or a response to my emails. Needed the toy in my order for tomorrow, and needed the towel rack for my plumber to install. So disappointed.

Incentivised ReviewNo
Return Claim MadeNo
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Carolin Schweikart

Carolin SchweikartRichmond-Tweed, NSW

Not even ONE star deserved!!!! Items are missing!!

published

Compared to other posts my parcel arrived surprisingly very fast, after 3 business days.
Though my actual ordered item is missing! I ordered a golden lecluse cutlery set and instead of that I received just cheap produced rubbish items from China! These items are useless, just rubbish, guess the company had lots of fun while packing them!!
Also I am not able to call this company as this number is "not connected". I really don't understand why Simply Homeware get only 5-star-reviews in Google, probably these are all fake-reviews, so this company and their website is.
It's just a company which cheats costumers! Stay away from them!! This is more frightening, disappointing and annoying!!

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Simply Homeware
Nicole SSimply Homeware
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item arrived damaged and missing parts, doesn't respond to emails regarding the replacement or refund.

published

Very disappointing. I purchased a pet cage more than 3 weeks ago, and the order arrived damaged and missing parts in 1 week. The "cage" comes without the top and bottom panels, and there are some scratches and chips in White Paint. I took some photos and contacted the company right after I opened the parcel, and the girl reassured me that the missing parts will be arranged to sent out soon. However, the bottom panel has not arrived in another 2 weeks. I have been contacting the company for a week, but to this day have NOT received any responses from them regarding the replacement or refund.

Product Quality
Incentivised ReviewNo
1 comment
Simply Homeware
Nicole SSimply Homeware

Hi Charlotte,

Sorry to hear this. Could you please reply to our email - happy to assist you with a refund or replacement.

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Item never arrived and was not notified

published
Incentivised ReviewNo
1 comment
Simply Homeware
Nicole SSimply Homeware
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Li L

Li LSydney, NSW

Terrible!!!!!!!

published
Product Quality
Incentivised ReviewNo
1 comment
Simply Homeware
Nicole SSimply Homeware

Sorry to hear this, Ling.
As our customer support team mentioned, you can return the item for a full refund at any time at our cost.

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Matt

Matt

  • 4 reviews
  • 4 likes

Dodgy Company

published

A dodgy company bought a product which was soap dispensers after two weeks chased the order no response to emails no response to chat except for a bot. Stay away from this company it’s a fraud

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
5 comments
Simply Homeware
Nicole SSimply Homeware

We’re sorry to hear you didn't have a positive experience. We want to make sure it doesn't stay this way. Could you message us on sales@simplyhomeware.com.au so we can help you out? Cheers, Nicole S

Matt
Matt

I emailed that address 3 times before and never got a response why would I do this again ? All i wanted was my soap dispensers I ordered how hard is it to place an order and send the goods out ?

Simply Homeware
Nicole SSimply Homeware

Hi Matt,

Could you provide your order number - I will check your order status asap.

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Mandy

MandyGreater Melbourne (Inner), VIC

Was a bad experience

published

I purchased 6 of the pots but only received one of them. I Have sent u the messages once I found out. but never get replied after. Pls contact me ASAP

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Simply Homeware
Nicole SSimply Homeware

We’re sorry to hear you didn't have a positive experience. We want to make sure it doesn't stay this way. Could you message us on sales@simplyhomeware.com.au so we can help you out? Cheers, Nicole S

Similar opinion? Write a review on ProductReview.com.au!
SJK

SJKSydney, NSW

  • 3 reviews
  • 13 likes

Must be Banned !!! - Dangerous Product !!!-Worst Seller on Ebay - They Will Not Respond - 0 Stars

published

I bought their Synthetic Grass through ebay. After 6 months, all the grass part started to come off. If you just walk on top your foot will be filled with all the green plastic. After the recent rains my backyard is full of green plastic from these horrible product. It is so dangerous for my little ones. I wanted to return this at their cost as it has 5 years warranty. I was expecting this would have lasted at least 5 years. But as expected no response after numerous emails and they dont have a valid contact number. Their products and company should be banned for selling these dangerous products. I took this issue to Fair Trade without any use as they couldn't contact the seller. I am planning to take this to consumer court.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
2 comments
Simply Homeware
Nicole SSimply Homeware

We’re sorry to hear you didn't have a positive experience. We want to make sure it doesn't stay this way. Could you message us on sales@simplyhomeware.com.au so we can help you out? Cheers, Nicole S

SJK
SJK
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Anon

AnonGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Very bad miss leading

published

Ordered item with missing part
Over 2 weeks of eBay messages saying it would be sent by their eBay rep. It was never sent then all contact stopped. Terrible service

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Simply Homeware
Nicole SSimply Homeware

We’re sorry to hear you didn't have a positive experience. We want to make sure it doesn't stay this way. Could you message us on sales@simplyhomeware.com.au so we can help you out? Cheers, Nicole S

Similar opinion? Write a review on ProductReview.com.au!
Scorpion King

Scorpion KingSouth East Queensland, QLD

  • 2 reviews
  • 4 likes

Scammers!!!!!!!!

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Simply Homeware
Nicole SSimply Homeware

We’re sorry to hear you didn't have a positive experience. We want to make sure it doesn't stay this way. Could you message us on sales@simplyhomeware.com.au so we can help you out? Cheers, Nicole S

Similar opinion? Write a review on ProductReview.com.au!
Ian R.

Ian R.South East Queensland, QLD

  • Verified customer

My synthetic lawn is falling apart after 6 months

published

I purchased synthetic turf from this company in August 2018. It was delivered on time and was laid in September 2018 and looked fantastic. Since mid January 2019 the turf bristles have begun to fall out and after a severe rain storm there are now bare patches leaving only the black matting exposed. I am still waiting for a response from the supplier offering assistance or supporting the product warranty. Very disappointing.

Incentivised ReviewNo
Return Claim MadeNo
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Blake

BlakeCentral Highlands and Goldfields, VIC

  • 4 reviews
  • 2 likes

Stopped responding to emails after they sent the wrong product

published

Eight dining chairs came in the wrong colour. A refund was offered but the company stopped responding as soon as I asked for assistance in organizing a courier. Company expects most people to be able to transport furniture to the post office.

Their excuse was that the supplier sends different colours sometimes. Somehow they seem to think that means the onus is no longer on them to ensure they are sending the correct goods.

Hugely inconvenient. Not worth dealing with them.

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Missing parts made us pay for post back

published

Said they would send another only to make us have to return the item back with postage costs. Disappointing service.

1 comment
Simply Homeware
Nicole SSimply Homeware

We’re sorry to hear you didn't have a positive experience. We want to make sure it doesn't stay this way. Could you message us on sales@simplyhomeware.com.au so we can help you out? Cheers, Nicole S

Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 2
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Questions & Answers

James Fraser

James Fraserasked

I ordered a steel trolley and was sent luggage scales? Is this a joke? Please resolve this issue.

2 answers
Simply Homeware
Nicole SSimply Homeware

Hi,

I’m very sorry to hear about this.

We will arrange to send a replacement now.

Could you please return the incorrect item as below?

Prepaid return label/s have been sent to the email address used during checkout - please also check junk mail.

Instructions:
1) Print and attach label to package.
2) Lodge at any Post Office/Parcel Locker.

If you require any further assistance, please let me know.

My sincere apologies for any inconvenience caused.

Charlene
Charlene

This company is a joke!!

Rennae M.

Rennae M.asked

Hi Simply Homeware,

I've been emailing you for a week now and no response still. And the 'live chat' that others have mentioned don't exist.

However, I would like to return order #11722 for refund.
On your website it mentioned free returns within 30 days, what is the next step in regards to getting my return shipping reimbursed? Thanks.

No answers
Ian R.

Ian R.asked

Hi,

I purchased the following product from Simply Hardware:
10-80 SQM Synthetic Grass Fake Turf Artificial...
Thickness: 30mm, Size: 80 SQM (1m x 10m)
Item ID: 282500154796
Quantity: 1
Estimated delivery: Wed, 15 Aug - Thu, 16 Aug
Paid: AU $791.92

Seller: simply.homeware.

It has been laid since September 2018 and over the past month it has been shedding the synthetic grass bristles. Last night we had a severe storm and and many more bristles washed out of the backing mat to the point that I have some bare black mat showing and most of the longer bristles are not gone.
I have laid it to the directions and have plenty of synthetic turf sand swept into the lawn.
Do you have any advice or a warranty?

No answers

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