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Simply Travel Insurance - International

Simply Travel Insurance - International

Comprehensive, Frequent Traveller, Budget
1.8 from 5 reviews

Reviews

1.8

5 reviews
5
(1)
4
(0)
3
(0)
2
(0)
1
(4)
  • Value for Money
    1.8 (5)
  • Transparency
    1.8 (5)
  • Customer Service
    1.8 (5)
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Karen Dumma

Karen Dumma

  • 3 reviews

Very disappointed

published

Booked holiday travel insurance prior to pandemic and due to travel ban unable to take holiday
Simply Travel Insurance would not refund
Many other companies have refunded their customers
Would never recommend and very disappointed at paying for a service unable to use

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
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Shocking service - never use this company

published

This was hopeless, I paid comp insurance but wilth the pandemic nothing was covered. I have been trying by phone, email and website to contact Simply Travel Insurance to get a refund but I have not been able to make contact at all. They will not cover my travel cancellation but refuse to even communicate and have a discussion about the premium despite giving zero insurance. Ultimately useless insurance, useless communication and do not use this company

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForAdult
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Missing in Action

published

March 2020: Poor, poor, poor service. They basically stopped answering calls during the COVID-19 pandemic. I paid for a travel policy and due to COVID-19 I was not longer able to travel, I have tried to cancel my policy and get a refund by calling but they were MIA (missing in action) not answering calls. I also emailed them and still did not get a response. It appears they have received my email as I included a read receipt, and today I received a "not read" response. This is a very poor response.
June 2020: I have since received a positive response from Simply Travel Insurance and have been dealing with a lovely person named Simon. He was unaware of the way I was treated and was very apologetic and I respect that.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
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Peter

PeterFar North Queensland, QLD

Fighting to get my claim paid

published
Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 weeks
Claim DateDecember 2019
Claim ApprovedNo
Insurance Cover ForAdult
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nbmoller

nbmollerAU

  • 38 reviews
  • 1 like

I've made 3 claims over 3 years , never the slightest problem with payment

published

I buy a frequent traveler policy each year, I have made 2 small claims, one delayed luggage, one damaged luggage and one trip cancellation. The 2 small claims were paid within a week the trip cancellation took a fortnight. Easy to deal with. Definitely not the cheapest policy on the market, but when I needed to make a claim they were very quick to respond

Transparency
Customer Service
Value for Money
DestinationAntarctica, East Asia (e.g. China, Japan, South Korea), North America (inc. Hawaii) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimOther and Travel Delays/Cancellations
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Insurance Cover ForAdult
See all answers
2 comments
Simply Travel Insurance
Customer Service R.Simply Travel Insurance
nbmoller
nbmoller
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