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Simply Travel Insurance - International

Simply Travel Insurance - International

Comprehensive, Frequent Traveller, Budget
1.7 from 6 reviews · View Statistics



6 reviews
  • Value for Money
    1.7 (6)
  • Transparency
    1.7 (6)
  • Customer Service
    1.7 (6)
  • Claim Resolution Time
    • 1-2 weeks (2)
  • Claim ApprovedYes (1) · No (1)

Reviewer Photos & Videos

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Kat Oliver
Kat OliverVictoria
  • 2 reviews

More interest in your money than doing the right thing. Avoid!

Value for Money
Karen Dumma
Karen Dumma
  • 4 reviews

Very disappointed


Booked holiday travel insurance prior to pandemic and due to travel ban unable to take holiday
Simply Travel Insurance would not refund
Many other companies have refunded their customers
Would never recommend and very disappointed at paying for a service unable to use

Value for Money

Shocking service - never use this company


This was hopeless, I paid comp insurance but wilth the pandemic nothing was covered. I have been trying by phone, email and website to contact Simply Travel Insurance to get a refund but I have not been able to make contact at all. They will not cover my travel cancellation but refuse to even communicate and have a discussion about the premium despite giving zero insurance. Ultimately useless insurance, useless communication and do not use this company

Value for Money
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Missing in Action


March 2020: Poor, poor, poor service. They basically stopped answering calls during the COVID-19 pandemic. I paid for a travel policy and due to COVID-19 I was not longer able to travel, I have tried to cancel my policy and get a refund by calling but they were MIA (missing in action) not answering calls. I also emailed them and still did not get a response. It appears they have received my email as I included a read receipt, and today I received a "not read" response. This is a very poor response.
June 2020: I have since received a positive response from Simply Travel Insurance and have been dealing with a lovely person named Simon. He was unaware of the way I was treated and was very apologetic and I respect that.

Value for Money
PeterFar North Queensland, QLD

Fighting to get my claim paid

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Value for Money
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Nathan S.
Nathan S.14 Nov 2019
  • 38 reviews

I've made 3 claims over 3 years , never the slightest problem with payment


I buy a frequent traveler policy each year, I have made 2 small claims, one delayed luggage, one damaged luggage and one trip cancellation. The 2 small claims were paid within a week the trip cancellation took a fortnight. Easy to deal with. Definitely not the cheapest policy on the market, but when I needed to make a claim they were very quick to respond

Value for Money
Simply Travel Insurance
Customer Service R.Simply Travel Insurance
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Questions & Answers

Sorry, there are no questions about Simply Travel Insurance - International but you can read 6 questions about Simply Travel Insurance.

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Simply Travel Insurance - International


Compare all 5 Simply Travel Insurance
CategoryTravel InsuranceTravel InsuranceTravel Insurance
Other Insurance Types Offered TravelTravelTravel
Maximum Age Covered 74 years old101 years old64 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimitedUnlimited
Accidental DeathNot Included$25,000$25,000
Emergency Dental$500$500500
Pregnancy (max weeks) 24 weeks24 weeks24 weeks
Resumption of Journey Not Included$2,000$2,000
Hospital Cash AllowanceNot Included$50 per day, up to $5,000$50 per day, up to $5,000
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimitedUnlimited
Loss of IncomeNot Included$10,400$10,400
Permanent DisabilityNot Included$25,000$25,000
Luggage & Personal Effects
Theft of Cash Not Included$250$250
Delayed Luggage Not Included$250$250
Credit Card FraudNot Included$5,000$5,000
Travel Documents / Passport Not Included$5,000 as part of Credit Card Fraud cover$5,000 as part of Credit Card Fraud cover
Maximum Single Item Limit $3,000 (Laptops or Cameras)$3,000 (Laptops or Cameras)
Luggage & Personal Effects Not Included$7,500$7,500
Personal Liability $5,000,000$5,000,000$5,000,000
Rental Vehicle Excess Not Included$6,000$6,000
Motorbike / Moped Coverage Not IncludedNot IncludedNot Included
Domestic Pet Care Not IncludedNot IncludedNot Included
Special Activities Packages
GolfNot IncludedNot IncludedNot Included
CruiseOptional ExtraOptional ExtraOptional Extra
Adventure Not IncludedNot IncludedNot Included
Snow / SkiOptional ExtraOptional ExtraOptional Extra
Compare all 5 Simply Travel Insurance
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