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Simply Travel Insurance

Simply Travel Insurance

Domestic, International
3.1 from 18 reviews · View Statistics

Reviews

3.1

18 reviews
5
(9)
4
(0)
3
(1)
2
(0)
1
(8)
  • Value for Money
    4.8 (5)
  • Transparency
    5.0 (2)
  • Customer Service
    5.0 (4)
  • Claim Resolution Time
    • <1 week (1)
    • 1-2 weeks (2)
  • Claim ApprovedYes (2) · No (0)
Previous
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nbmoller
nbmollerAU
  • 38 reviews
  • 42 likes

I've made 3 claims over 3 years , never the slightest problem with payment

published

I buy a frequent traveler policy each year, I have made 2 small claims, one delayed luggage, one damaged luggage and one trip cancellation. The 2 small claims were paid within a week the trip cancellation took a fortnight. Easy to deal with. Definitely not the cheapest policy on the market, but when I needed to make a claim they were very quick to respond

Value for Money
Transparency
2 comments
Simply Travel Insurance
Customer Service R.Simply Travel Insurance
nbmoller
nbmoller
Brie L
Brie L
  • 5 reviews
  • 7 likes

Excellent service and quick claims process

published

Very happy with this company. Premiums are very competitive and we recently had to make a claim which was a very painless process and paid quickly into our account. Would definitely use this company again and recommend to others

Value for Money
Transparency
1 comment
Simply Travel Insurance
Customer Service R.Simply Travel Insurance
Flower Lady
Flower LadySouth East Queensland, QLD
  • 3 reviews
  • 8 likes

A Really Positive Experience

published

This was the second time we have used Simply Travel Insurance and the first time in many trips that we have had to make a claim on travel insurance. The process was very easy and at a time when many things were not going well this was such a positive experience that we will keep coming back. The major bonus was that this was the best insurance price available.

Value for Money
Incentivised ReviewNo
1 comment
Simply Travel Insurance
Customer Service R.Simply Travel Insurance
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pdc
pdcSouth East Queensland, QLD

A happy customer!

published

I have been using Simply Travel Insurance for all overseas travel over the past 5 years (7 trips). It is product and price competitive and simple to sign up for. Their on line help desk has been prompt and informative when responding to destination/insurance queries. Fortunately, I have not had to make any claims, but am confident that these would be dealt with in the same professional and expedient manner. I continue to recommend this insurance to friends traveling OS.

Value for Money
Customer Service
1 comment
Simply Travel Insurance
Customer Service R.Simply Travel Insurance

Would recommend to everyone!

published

Great value, I’ve used this company twice now and couldn’t go travelling without it! I felt extremely supported and looked after with STI’s great customer service. Highly recommend to anyone planning a holiday big or small.

Value for Money
Customer Service
1 comment
Simply Travel Insurance
Customer Service R.Simply Travel Insurance
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Sacco
SaccoMelbourne

Very good service

published

Selected this company after looking at reviews, travel was in Europe’s and involved a cruise. Unfortunately became ill on the cruise and required on ship hospitalisation and subsequently a hefty bill. Submitted my claim in the morning and had an email approving same that afternoon. Excellent service, will use again.

Insurance claim madeYes
Max
MaxBrisbane
  • 2 reviews
  • 10 likes

Fast efficient cover, excellent for multiple trips. Very fast claims service

published

I purchase the multi trip policy, it is one of the few that covers you for up to 90 days per trip. Secondly it's one of the few polices that includes everything, ie sking, cruising, a good level of hire vehicle excessively. I guess the test of any policy is at claim time, I made a small claim for damaged luggage from a cruise I was recently on in Northern Europe, from submitting the claim it took 4 days to pay with out any hassles.
I think these folk want to provide a genuine product at a fair price

Insurance claim madeYes
Arko
ArkoBeecroft
  • 2 reviews
  • 6 likes

The proof is when you have to claim.

published

We unfortunately had to cancel our cruise due to my wife contracting viral gastroenteritis on the morning of departure.
I was able to submit our claim on line together with the required documentation including our doctor's report.
Simply Travel handled the claim professionally and were easy to deal with.
Our full costs were refunded, less the small excess.
The real test of an insurance company is how they handle your claims.
The policy was easy to set up and the customer support was excellent.

Insurance claim madeYes
Merle
MerleDubbo

Really Impressed by Great Service

published

I have some special needs and had to shop around for insurance cover for a cruise last year. I spoke to many companies and found that this company was by far the most helpful. One young man I spoke to named Jim really was wonderful, he took the time to explain everything clearly and simply, and the price was right too. Another insurance supposedly for seniors quoted almost twice the amount of the simply travel insurance website.
Good Price, honest and clear advice, great help

Insurance claim madeNo
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Questions & Answers

John
Johnasked
Simply Travel Insurance

Am I covered if the airline changes schedule or cancels the flight due to Virus issues?

2 answers
Peter
Peter

If you have travel insurance prior to being declared a travel warning but if you take out after may not be covered

John
John

Thanks for clarification!

Graham Y
Graham Yasked
Simply Travel Insurance

Do you have a multi-trip policy that covers overseas and domestic travel - e.g. a walking trip in Spain coupled with a private tour in Algeria and another trip on the Ghan to Darwin and aship to Broome with connecting flights

1 answer
nbmoller
nbmoller

Yes I take an annual policy without the ski optiom, world wide cover

Carmel Campbell
Carmel Campbellasked
Simply Travel Insurance

In the case of illness, is it possible to have a companion travel with me?

No answers
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Get an answer from our members and Simply Travel Insurance representatives

Simply Travel Insurance

Details

Compare all 5 Simply Travel Insurance
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
Other Insurance Types Offered TravelTravelTravelTravel
UnderwriterLloyd'sLloyd'sLloyd'sLloyd's
Maximum Age Covered 101 years old101 years old74 years old101 years old
Medical Coverage
Overseas Emergency Assistance Not CoveredNot CoveredUnlimitedUnlimited
Accidental Death$25,000$25,000Not Included$25,000
Emergency DentalNot IncludedNot Included$500$500
Pregnancy (max weeks) 24 weeks24 weeks24 weeks24 weeks
Resumption of Journey $2,000$2,000Not Included$2,000
Hospital Cash AllowanceNot IncludedNot IncludedNot Included$50 per day, up to $5,000
Overseas Emergency Medical & Hospital ExpensesNot CoveredNot CoveredUnlimitedUnlimited
Loss of IncomeNot IncludedNot IncludedNot Included$10,400
Permanent DisabilityNot IncludedNot IncludedNot Included$25,000
Luggage & Personal Effects
Theft of Cash Not IncludedNot IncludedNot Included$250
Delayed Luggage Not IncludedNot IncludedNot Included$250
Credit Card FraudNot IncludedNot IncludedNot Included$5,000
Travel Documents / Passport Not IncludedNot IncludedNot Included$5,000 as part of Credit Card Fraud cover
Maximum Single Item Limit $3,000 (Laptops or Cameras)$3,000 (Laptops or Cameras)$3,000 (Laptops or Cameras)
Luggage & Personal Effects $7,500$7,500Not Included$7,500
Ancillary
Personal Liability $5,000,000$5,000,000$5,000,000$5,000,000
Rental Vehicle Excess $6,000$6,000Not Included$6,000
Motorbike / Moped Coverage Not IncludedNot IncludedNot IncludedNot Included
Domestic Pet Care Not IncludedNot IncludedNot IncludedNot Included
Special Activities Packages
GolfNot IncludedNot IncludedNot IncludedNot Included
CruiseOptional ExtraOptional ExtraOptional ExtraOptional Extra
Adventure Not IncludedNot IncludedNot IncludedNot Included
Snow / SkiOptional ExtraOptional ExtraOptional ExtraOptional Extra
Compare all 5 Simply Travel Insurance
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