I've made 3 claims over 3 years , never the slightest problem with payment
I buy a frequent traveler policy each year, I have made 2 small claims, one delayed luggage, one damaged luggage and one trip cancellation. The 2 small claims were paid within a week the trip cancellation took a fortnight. Easy to deal with. Definitely not the cheapest policy on the market, but when I needed to make a claim they were very quick to respond
Excellent service and quick claims process
Very happy with this company. Premiums are very competitive and we recently had to make a claim which was a very painless process and paid quickly into our account. Would definitely use this company again and recommend to others
- Simply Travel Insurance
A Really Positive Experience
This was the second time we have used Simply Travel Insurance and the first time in many trips that we have had to make a claim on travel insurance. The process was very easy and at a time when many things were not going well this was such a positive experience that we will keep coming back. The major bonus was that this was the best insurance price available.
A happy customer!
I have been using Simply Travel Insurance for all overseas travel over the past 5 years (7 trips). It is product and price competitive and simple to sign up for. Their on line help desk has been prompt and informative when responding to destination/insurance queries. Fortunately, I have not had to make any claims, but am confident that these would be dealt with in the same professional and expedient manner. I continue to recommend this insurance to friends traveling OS.
Would recommend to everyone!
Great value, I’ve used this company twice now and couldn’t go travelling without it! I felt extremely supported and looked after with STI’s great customer service. Highly recommend to anyone planning a holiday big or small.
Very good service
Selected this company after looking at reviews, travel was in Europe’s and involved a cruise. Unfortunately became ill on the cruise and required on ship hospitalisation and subsequently a hefty bill. Submitted my claim in the morning and had an email approving same that afternoon. Excellent service, will use again.
Fast efficient cover, excellent for multiple trips. Very fast claims service
I purchase the multi trip policy, it is one of the few that covers you for up to 90 days per trip. Secondly it's one of the few polices that includes everything, ie sking, cruising, a good level of hire vehicle excessively. I guess the test of any policy is at claim time, I made a small claim for damaged luggage from a cruise I was recently on in Northern Europe, from submitting the claim it took 4 days to pay with out any hassles.
I think these folk want to provide a genuine product at a fair price
- Simply Travel Insurance
The proof is when you have to claim.
We unfortunately had to cancel our cruise due to my wife contracting viral gastroenteritis on the morning of departure.
I was able to submit our claim on line together with the required documentation including our doctor's report.
Simply Travel handled the claim professionally and were easy to deal with.
Our full costs were refunded, less the small excess.
The real test of an insurance company is how they handle your claims.
The policy was easy to set up and the customer support was excellent.
Really Impressed by Great Service
I have some special needs and had to shop around for insurance cover for a cruise last year. I spoke to many companies and found that this company was by far the most helpful. One young man I spoke to named Jim really was wonderful, he took the time to explain everything clearly and simply, and the price was right too. Another insurance supposedly for seniors quoted almost twice the amount of the simply travel insurance website.
Good Price, honest and clear advice, great help
Questions & Answers
Do you have a multi-trip policy that covers overseas and domestic travel - e.g. a walking trip in Spain coupled with a private tour in Algeria and another trip on the Ghan to Darwin and aship to Broome with connecting flights
Yes I take an annual policy without the ski optiom, world wide cover
In the case of illness, is it possible to have a companion travel with me?
Get an answer from our members and Simply Travel Insurance representatives
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|Category||Travel Insurance||Travel Insurance||Travel Insurance||Travel Insurance|
|Other Insurance Types Offered||Travel||Travel||Travel||Travel|
|Maximum Age Covered||101 years old||101 years old||74 years old||101 years old|
|Overseas Emergency Assistance||Not Covered||Not Covered||Unlimited||Unlimited|
|Accidental Death||$25,000||$25,000||Not Included||$25,000|
|Emergency Dental||Not Included||Not Included||$500||$500|
|Pregnancy (max weeks)||24 weeks||24 weeks||24 weeks||24 weeks|
|Resumption of Journey||$2,000||$2,000||Not Included||$2,000|
|Hospital Cash Allowance||Not Included||Not Included||Not Included||$50 per day, up to $5,000|
|Overseas Emergency Medical & Hospital Expenses||Not Covered||Not Covered||Unlimited||Unlimited|
|Loss of Income||Not Included||Not Included||Not Included||$10,400|
|Permanent Disability||Not Included||Not Included||Not Included||$25,000|
|Luggage & Personal Effects|
|Theft of Cash||Not Included||Not Included||Not Included||$250|
|Delayed Luggage||Not Included||Not Included||Not Included||$250|
|Credit Card Fraud||Not Included||Not Included||Not Included||$5,000|
|Travel Documents / Passport||Not Included||Not Included||Not Included||$5,000 as part of Credit Card Fraud cover|
|Maximum Single Item Limit||$3,000 (Laptops or Cameras)||$3,000 (Laptops or Cameras)||$3,000 (Laptops or Cameras)|
|Luggage & Personal Effects||$7,500||$7,500||Not Included||$7,500|
|Rental Vehicle Excess||$6,000||$6,000||Not Included||$6,000|
|Motorbike / Moped Coverage||Not Included||Not Included||Not Included||Not Included|
|Domestic Pet Care||Not Included||Not Included||Not Included||Not Included|
|Special Activities Packages|
|Golf||Not Included||Not Included||Not Included||Not Included|
|Cruise||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
|Adventure||Not Included||Not Included||Not Included||Not Included|
|Snow / Ski||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
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