Rude staff, terrible (no) food
We have flown with Singapore airlines before and always believed them to be one of the best. However we just travelled from Perth Australia to Manchester UK and we're incredibly disappointed with the service and the food. Most (not all) of the staff were disinterested and some downright rude. On our 12.5 hour return flight from Manchester to Singapore we were given a meal shortly after takeoff at around 1pm, then were offered no more food until 90 minutes before landing (around 1030/11pm) by which time we were ravenous, not to mention our poor ...10, 8 and 6 year old children. When I asked for some food around 8pm we were told there was nothing left (presumably it had all been given out in first class and premium economy as we were never offered anything during this 10 hours). Who goes 10 hours awake without eating???! We finally got a little box of crisps and a small sachet of a few slivers of apple and about 10 grapes. When I protested they managed to get me 2 biscuits as well. This for a family of 5. We paid a lot of money for these flights, the least I would expect is that they would feed us. Really disappointed and will definitely avoid them in the future.
- Verified customer
What a disappointment!
I have just returned from a trip to the UK flying Singapore Airlines and have to say that their service on all four flights was not the service they are renowned for nor the service I had previously experienced. It has been a number of years since I have flown with them and was looking forward to the friendly service I had previously received. I was disappointed and would even describe some staff as surly. On the leg from Singapore to London I ordered a drink with my lunch which I was told would be 5 minutes - it never arrived. Six hours late...r when dinner was served I again requested the same drink and when it did arrive some time later it was not the drink I ordered. On the return flight from London to Singapore the senior stewardess barked a command at me to 'open the window blind' in a manner one might use when addressing dog - hardly the picture of the charming, smiling ladies in Singapore Airlines' adverts.
I travel from Australia to Amsterdam every one to two years to visit family. Usually I purchase economy seats and pay the extra fee for the emergency exit or bulkhead seats. This time, in April 2017, I took a punt after seeing some reviews of premium economy, I decided to purchase these seats for a substantial additional cost over and above the economy seat. I booked my seat through a travel agent and paid $3050 for the return trip with SIA and premium economy on all flights.
Prior to the flights I was able to choose most of my in flight me...als through the book the cook service. My travel agent secured seats behind the bulkhead in the middle row. The SIA app is easy to use. I checked in at the airport to see if I could secure a window seat behind the bulkhead, but the ground staff member told me that I had a very good seat and that was is it. Boarding was easy with priority access if you wish. I don't see the point of boarding early as I spent enough time on the plane as it is. The FA were friendly enough and we left on time. So what do you get for the nearly $2000 premium with SIA. Is it an upgrade from economy or a watered down version of business class? The premium economy section is only small and is situated between business and economy. On both my flights (777 and A350) it was located between the wings of the aircraft. During the flight a curtain separates business from premium economy, but there's little to no separation between premium and economy.
Singapore has lost the plot.
I agree that SIA has lost the plot they have become expensive and the service and state of their vessels are no longer rated in MHO they have treated the Australian routes with contempt older vessels uncomfortable seats and the krisflyer rewards is not what it used to be I used to travel with them all the time but now take EK or Air New Zealand.
Damaged Baggage- worst after service experience
I have received the worst service possible from Singapore airlines for the customer service.
I fly regularly with Singapore airline, but this time my baggage was damaged. On the day of my flight (08/01/17- Singapore to Brisbane), I have been made to wait for at least 1 hour. I was also asked to visit level 1 and 4 about 3 times. Finally, when I got hold of Menzies staff, we made a file case and I was provided with a file number. I was told that I will be contacted very soon with regards to my claim.
I waited for 1 week and rang (07)311412...77 (Australia, Queensland) 15/1/17. A lady who picked up the call told me that she was not sure what is going on with my file. She reassured that I will be contacted soon. On 30/1/17 I rang above number and left a message to contact me. Again no response. On 31/01/17 I rang again at about 11:45 and left a message in anticipation that I will receive a phone call. 5/02/17 wrote email and provided feedback and still no response. I believe I gave them enough time before submitting this review
Great airline....until something goes wrong
All is great with Singapore airlines up to the point where something goes wrong. I cannot for the life of me understand that how after spending so much money on upgrades to premium economy and paying the additional for preferred seating that after being delayed in Paris which forced me to miss my connecting flight I was thrown into the rear of the economy class section on a later flight without any consideration to the extra I paid for the preferred seating. To add insult to injury, they advised that as a result of the delays I would need to ge...t into contact with Singapore Airlines in order to lay a claim to get the money I paid for the initial upgrades. In a nutshell, their customer service is non existent. Will pay extra to avoid flying with these guys as it's just not worth the risk flying these guys if something goes wrong.
terrible call centre service and exorbitant fares
For a top rated airline i am immensely disappointed at my treatment today. I arrived in good time for my 0625 flight but realised i brought wrong passport. I was told to try as checkin counter shut 45 mins before. I got back just in time but no one there. I rang call centre they kept repeating " no show "fee rang her supervisor to tell me they cant waive it. And wanted me to pay $480 + whatever the cost of new ticket was! Atrocious . Why would i pay a penalty when i could book another airlinw for way cheaper? Just bad service.
- Verified customer
Lack of flexibility and repetitiveness with meal options made for terrible flights
Because of dietary issues I contacted Singapore Airlines months in advance of my flight to request to be assigned a Child's Meal as I had found from previous trips with other carriers that the simplicity of the Child's Meal was most suitable to my needs. My request was denied by Singapore Airlines because I was an adult. No other reason.
I escalated my request but each and every time my request was denied.
Of both the Low Sodium and Low Fat options I ended up selecting, each and every meal was fish which by my return flights was frustrati...ng due to the repetitiveness and that I'm not a big fish fan. Not a big deal most people would say however during my flights back to Australia I became ill because I could barely eat any of the food. One flight didn't even have any fresh fruit available. Singapore Airlines have subsequently advised that in future I can have the Child's Meal but I won't be taking that chance after being repeatedly denied on both my outgoing and incoming flights to Australia. The lack of flexibility with the meals and the lack of imagination in the meals has turned me off.
- 3 reviews
- 2 likes
Bad online support, pretty bad food
I booked my flight through a flight partner (Virgin Australia) and before this trip I didn't know how flight partners worked, all it did was give me a headache. I wanted to book in my seats, normally you can do that online, however I was unable to do so either through Virgin's website nor through Singapore Airline's. I called Virgin and they told me I need to speak with Singapore. I called Singapore and requested seats. That worked fine.
However on the flight over I didn't realise that sitting right at the back was so noisy, I wore earplugs ...the whole flight and could still hear the noise, but that was fine, I learned my lesson, but when breakfast came, I was the very last person to be served they ran out of the edible meals and the other meal was some kind of fish (which smelled too strong for a confined space). I normally am one to enjoy all kinds of basic airplane food and am really not fussy, but this was too much. Fish (stinky) for breakfast? I actually was really unhappy because I never got a choice. Knowing all of this, I decided to change my flight home seat booking, so I wasn't the last person on the plane right down the back near all the noise. I emailed Singapore airlines with the request as soon as I landed. It took a couple weeks until they responded with a stock email saying I need to contact Virgin. I emailed back saying Virgin cannot do this as they dont have access to the seating plan, it is Singapore's job and I know as I have done it before. The email response that returned was the same stock email as they had sent again. This time I was really angry and re-iterated that they should PLEASE read the content of my email. Third time and I received the same exact response again. This was now 1 month after my original request (lucky I was away for 6 weeks). I had to find a way to call them while overseas (which was a who other headache...) because this was not being resolved online. So I called them and had a very long difficult conversation trying to get the guy to help me as he really wasn't actually listening to what I needed and I was getting frustrated. He finally put in the request for me to get the seats changed and when I told him about the food last time he said he could also request a no seafood meal. So I thought great, Ill do that. On my flight home, the seats were all good but this time I discovered that requesting a non seafood meal means that they dont give you any option at all whatsoever, you just get the rubber eggs, even when the meals being served are chicken or beef with no seafood options! When I asked if I get to choose the normal menu as it already is non seafood, I got an abrupt response about taking the meal from someone else. Gosh I had no idea about all this rubbish. So I learned a lot of things this flight. That Singapore Airlines have terrible online support and rubbish food and no matter what I did it didn't get better. I hear all these great things about Singapore and its probably fine if things are going ok for you but when they go wrong, they dont help you, not without a lot of effort and frustration any way. I will not be using them if I can help it, in the future. FYI I was going to make a complaint to them on their own site but after going through all I did with their online support last time I feel like its pointless and I am probably wasting my time as no one reads the emails (I can assume). Also remembered one more thing, on my flight back all the movies I tried to watch had Asian subtitles that were embedded in the movie (as in you couldn't turn them off) and as I had watched all the TV shows of interest 6 weeks prior on my way over and no new ones were on there. I really couldn't watch them because not only the subtitles were really distracting, the movies were also really low (low low) quality and to me they were unwatchable. Needless to say nothing went right for me on the flight with them.
Problems and we have yet to take off!
My wife and I are booked Premium Economy with Singapore, flying from Sydney to Phuket and return. I have to say that "Manage your Booking" on their web site is absolutely hopeless. Sometimes it will accept the booking reference, and others not...and when you succeed, you do not always get all of the booking. Most annoying though is that part of their product offering for Premium Economy and above is "Book the Cook"...but the most the web site allows is "Standard Meal"...none of the advertised offerings under Book the Cook are available.
Ev...en more annoying, some weeks back I managed to use the "old web" site, and chose our meals. Now the old web site has been turned off, previous selections have disappeared....and we can't fix it. And there is more! You can only advise/complain about the situation via a online form which I have filled in days ago. I bet the response is never received. By the way, their smart phone App is equally useless. I am a Qantas Club member and am trying Singapore because they offer more suitable flights to Phuket and elsewhere. Maybe I should return to Qantas, as their online service is far superior.
- Verified customer
Standard plummeted over the years...
I've been flying SQ for the past 20 years and it's very sad to see Singapore's National Carrier decay in standard.
Generally, I don't think there's much to complain about in service. It's dropped since the 90s, for sure but they started off with a very high standard to begin with and it's still miles ahead of other national regional carriers. I fly both Business and Economy and while the Business Class product generally has nothing to complain about, it's lost its ability to "wow". The flatbed is awesome but the service is beginning to tarni...sh. It used to be that a Sing-Beijing flight they'd serve 3 meals and you'd come off the plane a few kg heavier. Now a Sing-JFK flight and they serve the same # of meals and you feel it's a good weight loss programme. Recently (Nov 2015) took a flight back from Haneda to Singapore. Boarding was at 8:30AM and landed 4:30 Changi. To make an 08:30 flight you wake up at 5:30AM and get to the airport or 4:30AM Singapore time. Little chance to grab breakfast. For the entire 7 hour flight, they serve ONE meal, breakfast. Not even full meal, a very light breakfast (Croissant + eggs + beverage). There are some peanuts, etc. but only one meal. I told the chief steward how ridiculous this was. I informed him I was diabetic and he empathised but told me the meal plan and decisions to do so were set by HQ DESPITE feedback from them. I asked him if he thought it was reasonable and confidentially, he said the flight crew themselves bring something on-board to tied them over to 4:30PM. He was even kind enough to bring me a cup noodle around 2PM. I thanked him but asked him how did he think the other passengers felt about this meal plan. So yes, I understand it's out of his hands but when did SQ decide to make such a glaring omission just to save on $$ and improve their return? How could "The world's best airlines" make this sort of mistake and despite feedback from customers and their aircrew, continue to perpetuate this mistake? I checked with my travel agency and it wasn't a crap class fare but full Economy class fare and it made me wonder how much profit does SQ require in its operations? The Flight load was near 100%, it looked like mainly people flying for business. There were some Japanese touristy looking passengers who might have been looking forward to the legendary "SQ Service". I'm pretty sure they came away underwhelmed and eager to publicise their experience through Social Media.
After hearing how good Singapore Airlines are I booked my flights from Sydney -Singapore - Singapore - India - India - Singapore - Singapore -Sydney in November/December 2015. The first flight had us stacked in like sardines in a can so not a comfortable flight at all, leg room was terrible and to top it off I had a larger passenger over hanging my seat space. The second flight from Singapore to Delhi was ok. We flew three internal flights within India on Air India and Jet Airways with great leg room and service. On our homeward flight fro...m Mumbai to Singapore our flight was delayed by nearly 6 hours - there was no information until you arrived at the gate ready for boarding - at this time the staff came around the air port and talked to people for the first time to make sure we were awake ready to make the flight. Singapore air lines provided a meal - the most disgusting food I have had, no choice at all, just a veg or non veg meal slapped on a plate with a cup of diet coke!!!!! The meal was some sort of chicken in terrible gravy with rice. I would have thought a meal voucher would have been more appropriate so you at least had a choice of what you wanted to eat instead of this unhealthy meal. This meal was fit only for the bin. The flight once we finally got on was ok as it was not full and we managed to get exit row seats so leg room was fine. The toilets smelled dirty, the air craft looked as if it was not well maintained as far as dirty walls down below - my screen was chipped and very tired. I won't be choosing Singapore airlines next time as I think they are letting their service slip because they have been top of the list for so long. There are many more carriers out there who have good reviews which I will be going to next time I fly.
No inflight Entertainment
No inflight entertainment on my seat due to broken audio output on A380 13hour flight. I am happy to accept that the flight was fully booked and it is beyond their control, if customer service was appropriate. It takes 6-8 weeks, Lufthansa manages to get back to you within a week. That's very poor and leaves me questioning whether they have a general quality/ customer service problem. Next time I will fly Lufthansa again on the same leg.
After Flying in from Singapore on the 8th of October with my husband - I have spent the last 30 hours in bed with food poising. I only had one meal of chicken croissant - which my husband didn't. Their b'fast into Sydney was appalling also. I did write on a napkin which I saw the flight attendant give to her supervisor. No one came to ask if I would care for anything else. Bad service.
Bad Customer Service and No meal
After missing out on a meal on not only one flight but two in a row on the flight to and from Singapore, I complained to Singapore Airlines online. This took 33 days for a response which basically said we are sorry but this does happen as we adjust meals to customer feedback (What the). I suggest you go with another airline between Brisbane and Singapore as they can not even feed the whole plane.
Lack of Food and Service for 12 hour delay by SIA in their Home Base
Returning from Europe to Sydney, we sat in an A380 on Singapore Tarmac 4 hours. We were offloaded back into the airport at 1 am Singapore time on the night of 25th/26th June, 2015. After some hours we were told we would be loaded onto another plane at 7 am next morning. No accommodation was offered. We were told if we wanted food (having missed out on dinner) to walk back to Burger King (almost a kilometre) and present our Boarding Passes for S$15 worth. As I'd caught a Euro bug and was feeling sick, & have hip and back problems I did not wish ...to walk to Burger King, as such food would have made me sicker. A single skimpy blanket eventually arrived after several requests. Other food arrived at 4.30 am after one was obliged to attempt sleep on a metal airport lounge. Not good for a painful back. We took off for Sydney at approximately 8 am. The food offered on the flight home was inedible. We eventually arrived in Sydney around 5.45 pm Sydney time. I was very disappointed with the lack of service overall. I remain unimpressed.
- Verified customer
Singapore Airlines business class: don't waste your money.
I flew business class on Singapore Airlines from Sydney to Singapore last 24 July 2015. Paid more to do so. Average check in, excellent lounge (good food, personal service), comfortably wide seat on the A380, excellent food but service from attendants was far from average. Was not offered bread during lunch, was not offered the second meal service that was listed in the printed menu, and was not given the Singapore arrival card so that I could fill in on board. The service I used to get from the "Singapore girls" on economy class long time ago is gone! Distant, unfriendly and simply inefficient. A far cry from the service I got on business class on Air Canada, Air China and Lufthansa during the past three months.
Fading its good service
I admitted that the service of Singapore Airline is a lot fading away from long pass 1-2 years ago. I don't know why. Usually, they act fast and provide the passenger the best solution with good explanation and consideration. I experience just couple days ago. I missed my baggage. It is sure a long flight and 2 times transit I admitted. The first itinerary was from Surabaya to Singapore then Dubai by SQ and connected to FlyDubai from Dubai to Muscat. The SQ counter at Surabaya confirmed that they could manage baggage with FlyDubai. It was smoot...hly done. But, when I flee back from Muscat to Dubai by FlyDubai FZ038 on 31stJul2015 and connected to SQ495 same day, FlyDubai also confirmed that my baggage could be managed until last destination, Surabaya. At Dubai, when I checked in to get my boarding pass, I informed the lady at Transfer Desk B my baggage tag, and she said confirmed until Surabaya. Then upon arriving at Surabaya, I couldn't find my baggage and there was no any notification at all. Until the last bag came out, I could not find it. I checked with lost and found, they helped to recheck all the baggage there, but couldn't find and filed a report. They said tomorrow morning after SQ land, I will get the information. But on tomorrow morning, I did not get any information and I had to call to ask, which said wait until afternoon. In the afternoon, i was called and informed that my baggage was left over at Dubai with unknown reason! They will try to arrange back. So, who has bad service? Why there is no notification to the passenger? After day 3 only the bag is delivered and but it was delivered to me on almost at midnight time 23:30, they woke me up. They rang the door bell, they called to my mobile, then home phone just to wake me up and pick up the baggage. I think it is crazy, the driver said it is an order has to be delivered today.
Economy seats like sitting on a board!
Recently my 17 yr old and I took a trip from Sydney to Singapore on Singapore Airlines. Without a doubt the hardest seats we've ever sat on. They have revamped the business class seating but the economy seats are awful. We were both actually hurting by the time we got off the plane and felt bruised all day!
Having booked a flight for our Sales Manager and paid using my Amex card all on line i was happy with the service. I went to do exactly the same thing a week later and was told i would have to take my credit crad to the nearest Singapore Airline office for verification before he would be allowed to fly.
When i questioned this i was told that was the way it was. So i said i wanted to cancel the flight and we would book via Emirates. He said it was a non rewfundable airfare and my card would be charged! I said how come you can charge my card ...when i want to cancel, but you cant use my card to pay for the flight. After 45 minutes on the phone he agreed to let me email him the form with ID. He could have suggested that in 5 minutes and saved us all a lot of time. I have since had another two call to them each nearly half an hour. I have never had these problems with Qantas or Emirates and will give them preference next time. On line booking system for business
Questions & Answers
Fare deals : you get the email with the special fare deals to Singapore (from$751) you try to book on the dates like this ones :
Outbound Travel Period 17 February 2020 - 26 March 2020
20 April 2020 - 18 June 2020
13 July 2020 - 18 September 2020
05 October 2020 - 30 November 2020
The $751 fare is not available any of this days , the closest is $753 , once you click on that fare , by magic , it becomes over $900 !
What a joke !
The 18.08.19 leave Brisbane to Athens. How can I reserve my flight seats Brisbane-Singapore-Munich-Athens
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