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Singapore Airlines

Singapore Airlines (page 2 of 3)

2.9 from 417 reviews · View Statistics

Reviews

  • Value for Money
    2.3 (6)
  • Transparency
    2.4 (5)
  • Seat Room
    2.5 (4)
  • Food
    2.3 (3)
  • In-Flight Service
    2.7 (3)
  • In-Flight Entertainment
    4.0 (2)
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Jazzy

JazzyPerth, WA

  • 3 reviews
  • 1 like

Rude staff, terrible (no) food

published
Gill M

Gill MPerth

  • 3 reviews
  • Verified customer

What a disappointment!

published
Patrick

PatrickMelbourne, Victoria

  • 5 reviews
  • 14 likes

Premium Economy

published
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Singapore has lost the plot.

published

I agree that SIA has lost the plot they have become expensive and the service and state of their vessels are no longer rated in MHO they have treated the Australian routes with contempt older vessels uncomfortable seats and the krisflyer rewards is not what it used to be I used to travel with them all the time but now take EK or Air New Zealand.

Pradeep56

Pradeep56South East Queensland, QLD

  • 3 reviews
  • 3 likes

Damaged Baggage- worst after service experience

published

Great airline....until something goes wrong

published
Kimmy Tan

Kimmy TanAU

  • 2 reviews
  • 3 likes

terrible call centre service and exorbitant fares

published

For a top rated airline i am immensely disappointed at my treatment today. I arrived in good time for my 0625 flight but realised i brought wrong passport. I was told to try as checkin counter shut 45 mins before. I got back just in time but no one there. I rang call centre they kept repeating " no show "fee rang her supervisor to tell me they cant waive it. And wanted me to pay $480 + whatever the cost of new ticket was! Atrocious . Why would i pay a penalty when i could book another airlinw for way cheaper? Just bad service.

Solhip

SolhipSouth East Queensland, QLD

  • 16 reviews
  • 13 likes
  • Verified customer

Lack of flexibility and repetitiveness with meal options made for terrible flights

published
Taz

Taz

  • 3 reviews
  • 2 likes

Bad online support, pretty bad food

published
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Big Al

Big AlQueensland, 4350

  • 2 reviews
  • 3 likes

Problems and we have yet to take off!

published
Van

VanSingapore

  • 2 reviews
  • 8 likes
  • Verified customer

Standard plummeted over the years...

published
Diane 57

Diane 57Lake Macquarie

  • 3 reviews
  • 4 likes

Disappointing

published

No inflight Entertainment

published

No inflight entertainment on my seat due to broken audio output on A380 13hour flight. I am happy to accept that the flight was fully booked and it is beyond their control, if customer service was appropriate. It takes 6-8 weeks, Lufthansa manages to get back to you within a week. That's very poor and leaves me questioning whether they have a general quality/ customer service problem. Next time I will fly Lufthansa again on the same leg.

Food poisiining

published

After Flying in from Singapore on the 8th of October with my husband - I have spent the last 30 hours in bed with food poising. I only had one meal of chicken croissant - which my husband didn't. Their b'fast into Sydney was appalling also. I did write on a napkin which I saw the flight attendant give to her supervisor. No one came to ask if I would care for anything else. Bad service.

James

JamesBrisbane

Bad Customer Service and No meal

published

After missing out on a meal on not only one flight but two in a row on the flight to and from Singapore, I complained to Singapore Airlines online. This took 33 days for a response which basically said we are sorry but this does happen as we adjust meals to customer feedback (What the). I suggest you go with another airline between Brisbane and Singapore as they can not even feed the whole plane.

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Sulpice.

Sulpice.Sydney

Lack of Food and Service for 12 hour delay by SIA in their Home Base

published
Pedro C

Pedro CRancho Palos Verdes, Californa

  • Verified customer

Singapore Airlines business class: don't waste your money.

published

I flew business class on Singapore Airlines from Sydney to Singapore last 24 July 2015. Paid more to do so. Average check in, excellent lounge (good food, personal service), comfortably wide seat on the A380, excellent food but service from attendants was far from average. Was not offered bread during lunch, was not offered the second meal service that was listed in the printed menu, and was not given the Singapore arrival card so that I could fill in on board. The service I used to get from the "Singapore girls" on economy class long time ago is gone! Distant, unfriendly and simply inefficient. A far cry from the service I got on business class on Air Canada, Air China and Lufthansa during the past three months.

Fading its good service

published
Sara G

Sara G

  • 2 reviews
  • 1 like

Economy seats like sitting on a board!

published

Recently my 17 yr old and I took a trip from Sydney to Singapore on Singapore Airlines. Without a doubt the hardest seats we've ever sat on. They have revamped the business class seating but the economy seats are awful. We were both actually hurting by the time we got off the plane and felt bruised all day!

G Cameron

G CameronPerth

  • 2 reviews
  • 6 likes

Booking nightmare

published
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Questions & Answers

Alex

Alexasked

Fare deals : you get the email with the special fare deals to Singapore (from$751) you try to book on the dates like this ones :
Outbound Travel Period 17 February 2020 - 26 March 2020
20 April 2020 - 18 June 2020
13 July 2020 - 18 September 2020
05 October 2020 - 30 November 2020

The $751 fare is not available any of this days , the closest is $753 , once you click on that fare , by magic , it becomes over $900 !
What a joke !

No answers
gesh

geshasked

How an where can I book wheel chair assistance for the elderly during transit?

1 answer
Mum
Mum

Call the contact centre and book a free wheel chair. Try to get it confirmed in writing as they can be unreliable

Marianna K.

Marianna K.asked

The 18.08.19 leave Brisbane to Athens. How can I reserve my flight seats Brisbane-Singapore-Munich-Athens

No answers

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