Not up to high expectations
Flew Singapore to Perth after a flight in which their associated airline SilkAir mislaid two of our bags after a simple short haul flight Koh Samui to Changi airport, Singapore. Plane was on the old side and our entertainment systems didn't work. Service was ok, but I had much higher expecations after hearing from friends about how good the airline was. Arriving at Perth to find one of the wheels on our new luggage damaged beyond repair. Will stay with Qantas, Emirates or similar from now on.
Expensive for little percieved benefit
Good airline - Old Aircrafts
I had a family trip to India via Singapore with a 4 year old daughter and 1 year old twin boys recently in Feb 2013. I find the service good and they looked after us really well. I had booked the tickets through an agent however I had no issues confirming bassienet seats online for all the travel legs.
Onboard the flight attendants catered well. We had pre-requested meals so the food was good and edible. They also provided milk for boys when at one instance they refused to drink formula. Ground staff at Sydney was very help too.
The only prob...
I flew economy to Singapore on one of the older Boeing 747s and its age was starting to show on the interior. The screen wasn't great and the controls were difficult to use. We flew back on a smaller Boeing which was newer and consequently the in-flight entertainment experience was more positive - better screen, better controls.
Having done my research, I found the cheapest price on their own website www.singaporeair.com. As I was paying for the ticket however, the website started "experiencing problems" and crashed in the middle of the tran...saction - I paid for a ticket but wasn't issued with one. Long story short, I had to wait three days for the money to reverse back onto my card and had to use money I allocated for other expenses to get my ticket while I waited for the money to make it back onto my card. Every time I called up their ticketing office, I spoke to a different person and had to repeat my story each time which was very frustrating. I was put on hold several times for lengthy periods. Apart from that, the in-flight experience was relatively pleasant. The staff are attentive to your requests and there were no problems with the flight itself. Lives up to reputation, punctual, good on-board service, wide variety of in-flight entertainment Website crashed in the middle of my transaction, hit-and-miss call centre service, some of their planes are old and tattered
Questions & Answers
Fare deals : you get the email with the special fare deals to Singapore (from$751) you try to book on the dates like this ones :
Outbound Travel Period 17 February 2020 - 26 March 2020
20 April 2020 - 18 June 2020
13 July 2020 - 18 September 2020
05 October 2020 - 30 November 2020
The $751 fare is not available any of this days , the closest is $753 , once you click on that fare , by magic , it becomes over $900 !
What a joke !
The 18.08.19 leave Brisbane to Athens. How can I reserve my flight seats Brisbane-Singapore-Munich-Athens
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