Economy on long flights is a trial but Singapore Airlines pleasant , efficient, helpful crew try to make it as pleasant as possible. Seat space appears better than on many airlines and seats are reasonably comfortable with provided pillows and blankets. Hot towels provided several times during the flights are comforting and refreshing. Entertainment options are extensive and provide good distraction for those who can not sleep in a sitting up position - even with some recline. Food is adequate, fresh and tasty with a range of snacks availa...

I regularly fly SQ from BNE-SIN then onto Manado or Manila for scuba diving. Very good all around except the old aircraft that are used BNE-SIN. Even though the other aspects of SQ service are good, I will be flying with a different airline for my next holiday to get a newer aircraft. Plus all SQ flights between Singapore and Brisbane and vice-versa are always fully booked. Why not provide a bigger aircraft for this obviously popular route?

I have flown with these guys at least 5 times. Always nice, friendly staff and never a drama. I am sure I will fly with again and again :)

As a frequent traveler I generally choose SQ as my preferred carrier. I find that they provide the most consistent service and nearly always get all the service basic's right. I find SQ staff engage with passengers pleasantly and efficiently throughout the flight and are generally attentive and accommodating.

I have flown other carriers including more recently Qantas, Jetstar (Shudder), Emirates, Virgin (my preferred domestic carrier these days), Air France, Scoot, Ryanair, Malaysian and Vietnam Airways and I will grant that most of these al...

Longer routes(economy cabin)-Good planes, good crew, good selection of in flight entertainment, food does not disappoint.

short route flights ( 2 hours) are disappointing planes feel old.
But crew still nice and polite.

Will definitely be back!!!

I travelled from Hong Kong to Singapore on SQ865 on 3 February 2014. Cabin crew was tired, grumpy after their turn-around trip from Singapore to Hong Kong. Cabin crew was reluctant to give me a glass of water after asking for one. Never mind that, I think pervasive racism occurred. As most passengers were from Hong Kong, I notice the lack of smiles and good will that is usually Singapore Airlines. Most cabin members were rather brusque! My connecting flight from Singapore to Perth (SQ 225) on the same night was what Singapore Airlines has alway...

I traveled to Singapore last year with my husband and had a straight forward and comfortable flight. I found there was adequate entertainment, the food wasn't the best, but it was Asian themed and it is plane food. Transfers were straightforward and our bags were at out destination without issues. Flew in June 13.
Comfortable seats, blankets, hot towels, drinks when you want.
We were seated next to a very overweight man who slept like a log. Couldn't move for 6 hours!! As seats are 3/3/3 They should be in an aisle seat so they do not block anyone from accessing toilet

I have been using Singapore airlines for a while for my international travels. Not had any major problems as yet. Reason I gave only 4 stars is because of the customer service. Generally it is excellent. But, sometimes really hard to contact them on phone etc. I have found they are not really helpful over phone. Don't really seem to care. On board, they provide good service though. Can be expensive. Overall good experience. Would recommend to a friend.
Good features in the flight to entertain the passengers
Customer service on phone can be really frustrating

I always fly with Singapore Airlines.i fly with them 3 times a year . Other members of my family use the same Airline . Their Planes are good . I like their A380 very much. Their service excellent. Food v good . I have no complaints . I can only say good for Singapore Airlines . Only Singapore Airlines for me.
Reliable

The Crew were fantastic. Unfortunately I had a horror flight from London to Singapore due to a family consisting of two adults and three young children who did not settle down until a couple of hours out of Singapore causing myself and others, in Business Class, sleep deprivation. Children should be excluded from Business Class as passengers pay a lot of money to travel in this fashion, expecting to be able to sleep on the long haul.
Crew were pleasant and helpful
Unsettled children travelling in Business Class prevented other passengers from sleeping. Passengers should be able to expect a quiet environment.

Cheers to Singapore Airlines, my elderly mother and I have just completed a UK to Perth flight and I am so happy with our economy flights both to and from the UK, BUT not the airlines fault but from the start at Heathrow airport three small children screamed non stop to Singapore, then two of the three boarded from Singapore to Perth, even when we were trying to sleep you could hear the screaming, all passengers were deeply affected by this problem, what is the answer, it has turned me off any future long flights, I am a mother of three childre...

If you have money, use this airline since they have good customer service, food are pretty good and when things go wrong eg. your luggage got sent off to different country, they would at least provide some compensation money until your luggage is recovered (happened to my family once on a tour to Europe).
Good Service
Expensive

I have been travelling 2x/month for the last 8 years and have been priviledged to have travelled on numerous airlines and different classes depending on the travel budget accorded to me.

Being both a Elite Gold Krisflyer & PPS member, I can give a genuine first-hand experience of SIA & it's services.

Considering the costs of it's business & first class tickets, the services and standards do match up well & above my expectations. Without a doubt, when I do have the choice of airline, i will always choose SIA if I'm allocated the budget / a...

My experience with SIA has always been wonderful. The staff have always been friendly. We travelled with our 5 mth old baby and she did not sleep much during the 8 hr flight. The staff kept giving us things to entertain her and often stopped by to play with her. On our return flight my husband's TV screen was not working at all and we were given vouchers to use for the onboard dutyfree.
The staff are really friendly and neatly presented, the travel is comfortable and the meals are often nice. Love the entertainments.
Tickets can be a bit pricey. Infant who have started solids don't have much option.

I have been flying SIG for many years and am a Krisflyer member. Once you are at the airport and in the air, the service is excellent. Friendly staff, clean cabins, good meals and the staff go out of their way with little snacks and drinks. However, staff in the Sydney office are terrible. They do not reply to emails, it's impossible to get through to them on the phone and if you do, the service is bad. It's such a difference to their offices in Singapore, New Zealand or Frankfurt. If you can book online and have a straightforward flight withou...

I really enjoy flying on Singapore Airlines. I have flown them on numerous flights and all have been great. I have used them also from Melbourne to Singapore and there was a 1 hour delay before the flight started (due to mechanical issues), but believe it or not, we actually reached Singapore at the usual arrival time. I wonder if the pilot took a short cut? The seats are comfortable, there is really great entertainment and the food is tasty too. The seats have an individual monitor and there is so much to watch or games to play, that I have so...

I travelled with them from Melb to Singapore... (and from Singapore took their alliance Silk airlines to Ktm...)I was travelling alone with a 5month old... and I have nothing but praise for their services... as soon as they saw me carrying a baby in my baby carrier... and dragging my hand luggage.. they instantly offered to carry the hand luggage for me...my baby could not even sit at that time, so i could not just put him on my seat to put my luggage and his diaper bag on the overhead luggage carrier... and they were kind enough to do it for m...

The staff were helpful, the seals were comfortable. The entertainment thingies were great. Huge movie & music selections. Well done!

Food was OK.
Entertainment

I had a great time flying with Singapore Airlines. The flight attendants were absolutely lovely and made sure we were well looked after.
The food was nicer than most airlines, and they had a good choice of current music and in-flight movies.
I will definitely fly with them again.
Nice aircraft, lovely staff, good choice of movies
A little more expensive than other airlines

They are more expensive when compared to other airlines. Having said that I always travel in comfort, have better food, excellent entertainment, and have a pleasurable flight on Singapore Airlines.
I really enjoy flying with Singapore Airlines. I have flown with them several times and all have been great. The seats are always comfortable, there is really great entertainment and there is a great selection of food too. The staff are also always friendly and helpful. The seats have individual monitors so you can watch or play what you want. Overall, I recommend this airline to everyone as it is always pleasant and enjoyable.
Friendly staff and a comfortable flight
They are more expensive when compared to other airlines.