Best customer service & easy booking process !!!
I occasionally fly to SG due to work trip and always book from the official website. The booking process was always so easy and time efficient! Normally, I don't like the in-flight meals as I've been on a weight loss diet for several years but SG airlines were my fav!!
Outstanding customer service
We were dropping off a relative to fly with Singapore Airlines. My elderly mother-in-law who uses a wheelchair came with us. When we were waiting by the international boarding entry, we were asked at least three times by passing Singapore Airlines staff ( both cabin & flight crew) if we require assistance. This stood out so much as other airline's staff just walked by.
This level of care for people still in the terminal speaks volumes for the importance of customer service the airline has.
This positive experience would definitely make me m more likely to use Singapore Airlines
Booked on Lufthansa's website because we were doing other flights within Germany and the package was cheaper. Having said that, we flew Sydney-Singapore-Duesseldorf on A380/A350 and return Singapore-Sydney on A380 in June/July this year in Premium Economy. Boarding, Service and Food were all very good. The amount of food has gone down since I last flew with them, but I didn't really go hungry and snacks are always available in the Galley. All crews were the usual 'smile, nothing is a problem attitude' and the noise cancelling headphones, larger screens and comfortable seats in Premium Economy were a revelation. SQ is definitely our carrier of choice.
Meal and Snacks inflight
Excellent service and attention to detail. Nothing was too much trouble. The food was not so good on our last business flight. From now on I will always Book the Chef if it is available (I think you have to do it so long before). The booking process was easy and now the smaller planes hv bn fitted out like the A380 that has improved the comfort factor immensely.
Comfortable throughout the flight with as much or as little assistance with luggage and bedding as you need or request. The Staff are amazing. The only disappointment was the food...
SQ is the best!
We're flying to Europe once, sometimes twice a year as we have families there. We're always looking forward to flying with Singapore Airlines as their services are of high quality. Stopping over at Changi airport is the highlight of our trip. That airport is a tourist attraction itself. We are usually traveling on the economy class and I daresay that everything (seating, meals, infotainment and above all, the cabin crew attitude) is far better than any other airlines flying through South East Asia from Oz to Europe. And we've experienced quite ...a few...I can't understand those who are whining about this airline. Reading through the one star reviews I can see that most of them are completely unrelated to the actual travel experience. Others are reaching pathology. Well, perhaps those people don't have a life. I simply love Singapore Airlines and can't wait for our next trip.
Disability Assistance at Changi airport Singapore
It is now two years since I posted my previous review on the poor disabilty assistance service being offerred to passengers at Changi.
I have now completed a round trip on SIA from Perth to London and return. The disability wheelchair service was excellent in all three airports used including Changi. Things are looking up in the area of providing such a service I was most impressed.
Thank you SIA
Compared to the rest they're still the best.
The price for the tickets was very reasonable to Europe with a short connection in between.
Flights were all on time.
The planes were clean. Food was okay. Anytime snacks were fantastic. (Honestly, I could just ditch the scheduled meals and go with a pick up your own sandwich on my flights.) Onboard entertainment has plenty of square screen flickering to keep you amused - a good selection.
Cabin staff were very polite and courteous - noticeably much more so than the recent Qatar, Etihad and Emirates flights we've taken. (Twice a year t...o Europe.) Changi Airport is EXCELLENT! So much better than the competition. Room to move. No queues for the bathrooms. Clean bathrooms! No big security queues for the transit passengers. For this alone I will be booking with Singapore Airlines again. Much, much less stress than flying into an airport with inadequate facilities. I have been won back with my recent flight. It's was worth paying a little more for such a low stress flight through Changi Airport.
What a fantastic airline i have traveled with them a few times and always gteat service and food but when i traveled with them in March they were more than fantastic. I became sick on my flight home to Brisbane and the flight crew were just fantastic how they looked after me. I can't thank them enough for their help
She save my wedding anniversary
A stewardess (priya) on 14th July 2018 saved my wedding anniversary. I, my wife and my son traveled to perth from Singapore but our seats are mixed up. A stewardess with the name Priya help me to talk to officers from the front desk to get us together. I will travel with Singapore airlines anytime after this moment.
Mrs Maria Mulford
My grandson was flying to Budapest Hungary to play Rugby League, his first ever flight, and was a bit apprehensive. He was worried as he didn't speak the language or know anything about the country and that he'd actually have to make the long trip totally alone. I decided to surprise him by trying to get there with him. The wonderful staff at Singapore Airlines moved heaven and earth to make it happen. Not only did they arrange a seat ON his flight for me but also managed to seat us together. WOW, we haven't even flown yet and this grandma cou...ldn't be happier with the 'service' I've received as will be my grandson when he realises. THANKYOU Singapore Airlines for all you have done to make this experience a wonderful one for us. Our flight is not until the 26th of July but I have a smile on my face and so much gratitude in my heart for this airline.....the flight, however it may turn out, will be a bonus. THANKYOU for making this grandma the happiest in the world
sia Unbelievable Efficient Service
on my way from Melbourne to Singapore my luggage was damaged. Within a few minutes at Singapore Airport arrival hall, the staff at the SIA office offered to replace my luggage without the normal of other airlines giving me the run around. It was there in less than half hour.
Prof. Yoland LIM
Lost e ticket great assistance given
My daughter booked a flight from Thailand via the web and as the payment went through the Internet crashed. She could not get a booking number and the site said transaction unable to be procassed. After contacting her bank for the appropriate information needed by Singapore Airlinesg, they were able to send her the information and e ticket that she needed. All this was done efficiently, without any more stress than she had already been through. Well done Singapore Airlines truely professional group with tremendous customer support.
Feel so safe
I have anxiety going on the plane but the flight felt so safe.
When the plane goes up you can't even feel it go up like cheap airline and same as when you land.
The service is amazing , all so friendly and able to give me tips where to travel arpunf singapore.
I will definitely fly again with this airline
From Australia, I always try to fly with Singapore airlines for many reasons. Efficiency and wayfinding at Changi airport are amazing. Flight connections and in-flight services are excellent. Singapore airlines has never disappointed me. My recent experience on Flight SQ245 (from Singapore to Brisbane) on 4th April 2018 was unforgettable. I experienced the most comfortable landing in my life. I will try my level best to travel on Singapore Air Lines as much as possible.
Booking flight on line
Singapore Airlines had the best website interface for making an international flight booking! You could see the cost of flights (departure and returns) in a grid so you could easily select the best value flight. The payment process was really straight forward too and instant tickets and confirmation! Never thought booking international travel would be so straightforward!
Customer care and good seats
Business class Brisbane to London, 3-4 times a year: Excellent and consistently good customer service and attentive on-board staff make for a thoroughly enjoyable journey. Lie-flat beds mean I can sleep. Seats have plenty of cubbyholes. Good in-flight entertainment. A350 and A380 aircraft noticeably quiter than Boeing 777. Meals delicious. Lounges comfortable.
Questions & Answers
Fare deals : you get the email with the special fare deals to Singapore (from$751) you try to book on the dates like this ones :
Outbound Travel Period 17 February 2020 - 26 March 2020
20 April 2020 - 18 June 2020
13 July 2020 - 18 September 2020
05 October 2020 - 30 November 2020
The $751 fare is not available any of this days , the closest is $753 , once you click on that fare , by magic , it becomes over $900 !
What a joke !
The 18.08.19 leave Brisbane to Athens. How can I reserve my flight seats Brisbane-Singapore-Munich-Athens
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