They broke my instrument and they don't take any responsibility
We recently flew using Singapore Airline (we used to fly with Singapore Airline because it was a good airline), but we had a musical instrument which they did not let us take into the cabin. Instead, they told us that we should check it in as baggage. we, of course, we against it, because we were afraid that it will be damaged. Then the person in the check-in desk told us that we don't have any other option and we can not fly if we don't accept to give the musical instrument as baggage. The employee told us that they will take care of it and th...ey will carry it as fragile baggage and they will to their best to make sure that nothing will happen to the instrument. BUT, they asked us to sign a tag which was written as "Limited Release" without informing us what it is or without any warning. I never saw such a tag before, and we simply trusted the staff as they mentioned that nothing will happen to the baggage. Now, my musical instrument is damaged, they took a photo of it and they told us that they will get back to us. After a few days. we followed up with them and they only replied that " You had shown us the limited liability tag you had signed at check-in. This eliminates Singapore Airlines for liability".
Paid twice for 1 flight - no refund
Shame on you Singapore Airlines for getting into bed with Flight Centre Australia forsaking the real customer - me. A simple flight change and we’re charged a whole new flight taking our money for both. You charged $360 but that’s just the admin fee plus the price for a whole new flight. One flight for the price of two. You refused to speak with me about my changes stating I was not the customer. Singapore Airlines took my money twice and still no recognition as being a customer. Shame shame shame!
- Verified customer
Singapore Airlines - Premium Economy - Melb to Sing - ATROCIOUS SERVICE AND RESPONSE
The most incredibly bad service that any airline in the world can offer. Yes this is true. I would have previously rated SQ in the top 2 Airlines in the world, i would now say its at the bottom of the barrel. They appear to fundamentally changed their service levels. I have been moved off my flight from Melbourne to Singapore with no other options available. I have emailed the CEO and senior management over the past 9 hours with very little to no response, there is absolutely zero care anymore. How an airline can bump someone off a premium economy flight is beyond belief. Never ever again.
SHAME SINGAPORE AIRLINES
Shame for not refunding my money on 4 return tickets during my mother’s hospitalisation and death on our holiday.
You asked for medical and death certificate and nearly a year later no refund. You were the issuing airline!
I’m a yo-yo calling and emailing one department to another and still nothing!!
Best thing you can do is call me ASAP!!
I will not let this rest anymore.
You said you’d refund on commpasionate grounds . Where is the refund?
We have been loyal customers to you over a number of years. Where’s your loyalty now to me??
I don’t care about internet booking I made when purchasing tickets. You are the issuing airline. Third party told me call you , you say call them. It’s been ridiculous!!
Very dissapointed with Singapore airlines
I booked a one way ticket fromSINGAPORE AIRLINES from Manchester UK to Perth WA after being with my mum one month. I packed my bags to come home but early that morning I had a phone call from the hospital that my mum was unconscious, I waited by her bed side and missed the plane home. My mum regained consciousness. I went to the travel agent to renew my ticket but to no avail, a few days later my mum died. I went to register her death and took the death certificate to the travel agent who said I believe you. Tracey tried to renew the ticket whi...ch they knew I never boarded the airline but to no use. I had to purchase another ticket to come home. I feel very let down by Singapore ailines on such an unavoidable event Yours sincerley Linda Dose from Western Australia
- Verified customer
service is poor
Have been traveling with Singapore airlines for 12 years now. Last 3 trips in the last year have been crap. My food provided to me was incorrect, i didn't receive my dinner, and then my wife was skipped of her dinner. All this on 3 different trips in the last one year. if there was zero stars i would have given that .Singapore airlines is going down in service. Today my friend said he was not provided dinner in SQ279 singapore to Adelaide.
Singapore bad service
Singapore airlines have failed to provide the kgs we were entitled to. After the said 35 kgs the check in counter did not have the upgrade details and made the passenger remove items just because their system did not show the kgs.no one contacted us after several phone calls we got an email manipulating the situation to their convenience. All the need was to refund the $ 200 they made us loose but they have not returned a call.they have infact after admitting their mistake changed when we are taking legal action
- Verified customer
Terrible terrible service, you are better off with a budget airline.
Online reservation is a scam, I initially purchased an economy class ticket to DAC and when I wanted to change the date, all the flights were night flight so I wanted to upgrade to business class but online reservation didn't allow me to do that. When I rang I was told to secure a seat out of DAC I must first book (pay $350) and secure a economy class seat, then at the airport upgrade to business class. Which I did like a fool. But at the airport they didn't want to hear my story or adjust the difference. Not only that when I a...
Pathetic...worst than budget airline
I was asked to pay a fee for seat selection where they had not mentioned during the booking process. Nevertheless, i have decided to pay the fee for my seat but no seats were allocated even after making the payment. Contacted customer care and they said this could be a technical error and the money will be refunded back to my account in 5-10 business days. I had to pay again to get my desired seat. What a pain...
Better to fly budget than Singapore Airline
Singapore airline was known for its quality and customer care but it has now become like a budget flight where you need to pay for the seats and other facilities. Budget Airlines are better because they would at least tell you in advance that you need to pay for your prefered seat. But this is not the case with this flight, you will only come to know this when you allocate the seat.
We want medical evidence that your wife is dying for a refund
Really the title says it all. Booked 2 PE flights from Australia to Europe last September. My wife was diagnosed with Cancer early January. As Chemotherapy will now be in place for at least six months it gave us no option except to cancel this years flights. Explained the situation to the person on the phone and was promptly told " you will have to prove she is dying if you want a refund ". We need a Medical Certificate from her Doctor etc etc...........if you want your money back !! After a few strong words I said I will start again and cancel...the flights plain and simple. Which is what I did without further ado. Happily the more than 10 grand cost has been placed back in my CC account. Now I just need the bank to give me back the money too.......Do all airlines adopt this harsh attitude to people wanting to cancel for a very genuine reason. After flying with them for over 40 years my poor wife could not believe such a callous attitude. Four years ago they stuffed up of PE flights when they first came out and we paid twice...........the refund will take 4-5 months said a voice from Singapore..........that's our normal practise.......
worst experience of booking a ticket online
Tried booking a ticket online for my parents, apparently can not do so... the system would not process the payment and when I call airlines they gave me a quote that was 50% higher saying that the online system and their actual system are two different things. How is that possible???
I just can not understand how these airlines continuously been called as one of the top in the industry if they can not even streamline their booking services... Feels like there is something fishy going on. Probably the last time I tried anything with this airline.
Ripped me off by charging me TWICE and is making me wait for return of stolen funds
I've been waiting 4 days for Singapore Air to return the money they took from my account TWICE> double charged me. Once on the 16th Jan and again for the same amount, on the 18th Jan. They have not returned my call as promised and despite 10 emails begging them to return the money they have done NOTHING> they over drew my account by $1500 and I am devastated. I have no money and I am unable to buy food or make my auto payments. I am now going to be hit with late fees, dishonour fees and I don't know what to do. I have spent 3 hours on the phone to them on Friday morning and most of that time was on hold waiting for a supervisor.
Shocking flight. Never again!
First and last time flying Singapore Airlines.
London to Perth via singapore.one meal offered of noodles on the lon-sing stretch an hour into the journey and one meal offered of noodles an hour b4 we landed in Perth. No tea or coffee throught the entire journey. No snacks. Nothing. For a long haul flight the food amount was inadequate. Extremely cold flight. Problems with my seat (which i paid extra for).
Poor customer service, Rip off
I booked through BESTJETS, my ticket was cancelled due to liquidation.
I contacted Singapore Airline (SA) several times in three days every times i waited on the phone over hours, finally SA confirmed my tickets were cancelled, I requested to book another ticket same with the original Itinerary ( same flight as I booked through Bestjet) with the same price, after waiting hours for the SA customer service staffs from oversea call centre they told me that I must paid higher price. I explained to them that now I booked directly so they donot hav...
Worst inflight experinence ever, there is a lot better out there for same price or less.
London to Singpore, flown with many airlines, this is the worst by a county mile, they say a 5 Star airlines, it is not, from un un-edible food, entertainment systems, that don't work, or you just hear muffle of sound, cabin temp control, whole plane was freezing, clearly an old aircraft. The economy seats very poor compared to many other airlines. The aircraft presentation when boarding , no one seemed to have tided up from previous flight.
PS I never write reviews, ever, this was so bad, you have been warned.
Adelaide to Singapore. Singapore to Denpasar return. Economy $1500. No better than a budget airline. I am 186cm talk and head/neck rest is at my upper back so I am forced to lean forward, when the sit in front of me is reclined it almost touches my chin. Seven hours of this sitting position will test anyone not to mention what it can do to your health. Eating is very difficult and humiliating. The Safety/Emergency movie if you like is all crap. I cannot reach my
Life vest...no room, in fact if I drop something on the floor I cannot reach it.I...
Try get a refund, despite a contract saying your entitled to it
Its been a couple of months now trying to get a refund back. Despite the terms and conditions and agreement they continue to ignore emails ask for same information twice, change what they want. Seems no one wants to refund - perhaps policy? I can see the issue in that the credit card no longer exists and they say they normally refund back to the same card. But I have provided letters from banks, statements, been on the phone - all the information they need and asked for. But still they do nothing. They really lack any morals. The ticket and terms are quite clear. A refund is due, one should be given!
Questions & Answers
Fare deals : you get the email with the special fare deals to Singapore (from$751) you try to book on the dates like this ones :
Outbound Travel Period 17 February 2020 - 26 March 2020
20 April 2020 - 18 June 2020
13 July 2020 - 18 September 2020
05 October 2020 - 30 November 2020
The $751 fare is not available any of this days , the closest is $753 , once you click on that fare , by magic , it becomes over $900 !
What a joke !
The 18.08.19 leave Brisbane to Athens. How can I reserve my flight seats Brisbane-Singapore-Munich-Athens
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