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Singapore Airlines

Singapore Airlines (page 3 of 8)

2.9 from 417 reviews · View Statistics

Reviews

  • Value for Money
    1.3 (41)
  • Transparency
    1.2 (38)
  • Seat Room
    1.8 (19)
  • Food
    1.5 (18)
  • In-Flight Service
    1.6 (17)
  • In-Flight Entertainment
    2.4 (16)
  • Wi-Fi
    1.4 (7)
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Jan G

Jan GGippsland, VIC

  • 2 reviews

Never Again

published

Treated ourselves premium economy. 1. Flight Melb/Sing seats front row no foot rest, no leg support, inattentive staff. 2. Sing/Barcelona seats same, staff better. Return 3. Airbus the best
4. Back to 1,2 4. Never again. Waste of our hard earnt money.

Faria

Faria

  • 4 reviews
  • 1 like

They broke my instrument and they don't take any responsibility

published
Tim B

Tim BSouth East Queensland, QLD

Paid twice for 1 flight - no refund

published

Shame on you Singapore Airlines for getting into bed with Flight Centre Australia forsaking the real customer - me. A simple flight change and we’re charged a whole new flight taking our money for both. You charged $360 but that’s just the admin fee plus the price for a whole new flight. One flight for the price of two. You refused to speak with me about my changes stating I was not the customer. Singapore Airlines took my money twice and still no recognition as being a customer. Shame shame shame!

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Justin

JustinMelbourne

  • 4 reviews
  • 5 likes
  • Verified customer

Singapore Airlines - Premium Economy - Melb to Sing - ATROCIOUS SERVICE AND RESPONSE

published

The most incredibly bad service that any airline in the world can offer. Yes this is true. I would have previously rated SQ in the top 2 Airlines in the world, i would now say its at the bottom of the barrel. They appear to fundamentally changed their service levels. I have been moved off my flight from Melbourne to Singapore with no other options available. I have emailed the CEO and senior management over the past 9 hours with very little to no response, there is absolutely zero care anymore. How an airline can bump someone off a premium economy flight is beyond belief. Never ever again.

anne a

anne asydney

  • 8 reviews
  • 13 likes

SHAME SINGAPORE AIRLINES

published

Shame for not refunding my money on 4 return tickets during my mother’s hospitalisation and death on our holiday.
You asked for medical and death certificate and nearly a year later no refund. You were the issuing airline!
I’m a yo-yo calling and emailing one department to another and still nothing!!
Best thing you can do is call me ASAP!!
I will not let this rest anymore.
You said you’d refund on commpasionate grounds . Where is the refund?
We have been loyal customers to you over a number of years. Where’s your loyalty now to me??
I don’t care about internet booking I made when purchasing tickets. You are the issuing airline. Third party told me call you , you say call them. It’s been ridiculous!!

Very dissapointed with Singapore airlines

published
jon

jonMetropolitan Adelaide, SA

  • Verified customer

service is poor

published

Have been traveling with Singapore airlines for 12 years now. Last 3 trips in the last year have been crap. My food provided to me was incorrect, i didn't receive my dinner, and then my wife was skipped of her dinner. All this on 3 different trips in the last one year. if there was zero stars i would have given that .Singapore airlines is going down in service. Today my friend said he was not provided dinner in SQ279 singapore to Adelaide.

Elisy

ElisySydney, NSW

  • 5 reviews
  • 6 likes

Singapore bad service

published

Singapore airlines have failed to provide the kgs we were entitled to. After the said 35 kgs the check in counter did not have the upgrade details and made the passenger remove items just because their system did not show the kgs.no one contacted us after several phone calls we got an email manipulating the situation to their convenience. All the need was to refund the $ 200 they made us loose but they have not returned a call.they have infact after admitting their mistake changed when we are taking legal action

1 comment
Elisy
Elisy

The worse airline staff cannot understand english when u call. there are cheaper airlines out there

SAD

SADPerth

  • 3 reviews
  • 6 likes
  • Verified customer

Terrible terrible service, you are better off with a budget airline.

published
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Pathetic...worst than budget airline

published

I was asked to pay a fee for seat selection where they had not mentioned during the booking process. Nevertheless, i have decided to pay the fee for my seat but no seats were allocated even after making the payment. Contacted customer care and they said this could be a technical error and the money will be refunded back to my account in 5-10 business days. I had to pay again to get my desired seat. What a pain...

jimmy g.

jimmy g.Darwin, NT

Better to fly budget than Singapore Airline

published

Singapore airline was known for its quality and customer care but it has now become like a budget flight where you need to pay for the seats and other facilities. Budget Airlines are better because they would at least tell you in advance that you need to pay for your prefered seat. But this is not the case with this flight, you will only come to know this when you allocate the seat.

Kenny One

Kenny OneBrisbane

  • 4 reviews
  • 5 likes

We want medical evidence that your wife is dying for a refund

published
Oz1

Oz1Perth

worst experience of booking a ticket online

published

Tried booking a ticket online for my parents, apparently can not do so... the system would not process the payment and when I call airlines they gave me a quote that was 50% higher saying that the online system and their actual system are two different things. How is that possible???
I just can not understand how these airlines continuously been called as one of the top in the industry if they can not even streamline their booking services... Feels like there is something fishy going on. Probably the last time I tried anything with this airline.

Homeaway way off

Homeaway way offCanberra Central 2601, ACT

  • 9 reviews
  • 3 likes

Ripped me off by charging me TWICE and is making me wait for return of stolen funds

published

I've been waiting 4 days for Singapore Air to return the money they took from my account TWICE> double charged me. Once on the 16th Jan and again for the same amount, on the 18th Jan. They have not returned my call as promised and despite 10 emails begging them to return the money they have done NOTHING> they over drew my account by $1500 and I am devastated. I have no money and I am unable to buy food or make my auto payments. I am now going to be hit with late fees, dishonour fees and I don't know what to do. I have spent 3 hours on the phone to them on Friday morning and most of that time was on hold waiting for a supervisor.

Shocking flight. Never again!

published

First and last time flying Singapore Airlines.
London to Perth via singapore.one meal offered of noodles on the lon-sing stretch an hour into the journey and one meal offered of noodles an hour b4 we landed in Perth. No tea or coffee throught the entire journey. No snacks. Nothing. For a long haul flight the food amount was inadequate. Extremely cold flight. Problems with my seat (which i paid extra for).

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Poor customer service, Rip off

published
Rich

RichDoncaster

Worst inflight experinence ever, there is a lot better out there for same price or less.

published

London to Singpore, flown with many airlines, this is the worst by a county mile, they say a 5 Star airlines, it is not, from un un-edible food, entertainment systems, that don't work, or you just hear muffle of sound, cabin temp control, whole plane was freezing, clearly an old aircraft. The economy seats very poor compared to many other airlines. The aircraft presentation when boarding , no one seemed to have tided up from previous flight.
PS I never write reviews, ever, this was so bad, you have been warned.
R Quinn

Unsafe !!

published
Mac

MacSydney, NSW

  • 5 reviews
  • 4 likes

Change of Date cancelled by airlines prior to due time

published

I have booked through agency , then requested agency to block for change of dates will pay prior to due date , within due time for blocked tickets singapore airlines cancelled my tickets , now agency unable to find the option for me.

shaun g

shaun gWestern Australia

  • 4 reviews
  • 5 likes

Try get a refund, despite a contract saying your entitled to it

published

Its been a couple of months now trying to get a refund back. Despite the terms and conditions and agreement they continue to ignore emails ask for same information twice, change what they want. Seems no one wants to refund - perhaps policy? I can see the issue in that the credit card no longer exists and they say they normally refund back to the same card. But I have provided letters from banks, statements, been on the phone - all the information they need and asked for. But still they do nothing. They really lack any morals. The ticket and terms are quite clear. A refund is due, one should be given!

Page 3 of 8
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Questions & Answers

Alex

Alexasked

Fare deals : you get the email with the special fare deals to Singapore (from$751) you try to book on the dates like this ones :
Outbound Travel Period 17 February 2020 - 26 March 2020
20 April 2020 - 18 June 2020
13 July 2020 - 18 September 2020
05 October 2020 - 30 November 2020

The $751 fare is not available any of this days , the closest is $753 , once you click on that fare , by magic , it becomes over $900 !
What a joke !

No answers
gesh

geshasked

How an where can I book wheel chair assistance for the elderly during transit?

1 answer
Mum
Mum

Call the contact centre and book a free wheel chair. Try to get it confirmed in writing as they can be unreliable

Marianna K.

Marianna K.asked

The 18.08.19 leave Brisbane to Athens. How can I reserve my flight seats Brisbane-Singapore-Munich-Athens

No answers

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