Reviewer Photos & Videos
Terrible Customer Service
Tried to purchase a flight and it said the fare was no longer available? On the side bar it said that the price was promised for another 14min? went through the process several more times and called customer service. waited on hold for 45min for them to tell me there was nothing they could do and "Promised price" did not mean anything
Do not waste your time or money
Booked a flight this morning for my wife and two kids $1800 later I got a reply to say they received my money but could not confirm the flight..
After 35 min on hold was told it would take 2 to 5 working days to refund my money..
Do not waste your time or money
Very very disgusting service ever have
I want to reschedule my flight and they give me a quatation of 2748$ for 2 tickets which I pay 2100$ appx. For 2 new ticket and on there website the new ticket price shows 1099$ per ticket and they says I have to pay gap fees which is 1009$.
- Verified customer
Best Price. Standard Fares no amendments
Just booked through Skidoo, return economy trips to London for my missus and me. Couldn't be easier. Paid via credit card (small charge), and was emailed a confirmation and itinerary within 10 min after. They had easily the best price, a fantastic range to choose from, and an easy to use website. They offered insurance etc, against changes and so forth. Up to you to buy, but if you're sure you won't want amendments to your ticket, luggage, food or dates, then great. saved me $400 for or two tickets (from booking direct with the same airline, same plane, same dates etc)
Dont pay flight change insurance
I paid $100 extra for insurance on my ticket in case i needed to change my flight dates,my mother passed away whilst i was over seas,ringing them is hopeless ,get an auto response email from them ,when they did finally reply some days later it was at a charge of $316 ,What was the sense of paying $100 for insurance ?
Skidoo dont care
Requested an extra bag to be added to flight, due to travelling with an infant. I got passed between skidoo (third party) and one of the airlines I was travelling with, who stated that Skiddoo indeed needed to add this and liaise with both airlines. Skidoo took no responsibility and stated to add it on when arriving at the airport by paying per kg. The airline stated Skiddoo was capable of this process, so seems that it was too much effort for them to liaise between two airlines and help with the enquiry. I spent half my day on hold trying to remedy this issue with them, and when asked to speak to a manager I was rudely told this was not an option.
Straightforward Booking without Issues
Website was easy to use, not too pushy on the extras and the end price was close enough to the original price listed. I paid a bit more for this over another booking site which wasn't working at all and was not helpful in resolving the issue, happy I did so. No issues with the booking process.
Worst service ever
Worst service ever. I booked flight and asked for change flight and everytime they sent overcharged or wrong quote. I called them and they took 2 days for quotation and by then flight was gone
- Verified customer
Very lousy and slow service
I have a request for a name change. They took my payment and told me I would get my air ticket within 48 hours.
After 10 days I was still waiting for my revised air ticket. I emailed them and I did not get any response and called the 1300 number numerous times, but no one answer the phones. Not sure what their phone is for when there is no one there to answer the phone. I have to go to new website and sent a message through website.
It took them 13 days to get my air ticket name changed correctly.
Another thing, if you have Asian name, do yourself a favour, don't use this website..
The reviewer stated that an incentive was offered for this review
I tried phoning 3 times over 2 days and was put on hold for over 30 minutes every time. Perhaps Skiddoo could review their contact arrangements, offering a call back system. After emailing them with my enquiry, I eventually received a phone call which answered my enquiry. Meantime I was getting pretty upset with the company which possible could have been avoided, if the service was better.
Worst website to make flight booking and worst customer service.
I tried to book with this website couple of times and both the times i received payment failure error message after completing payment. Amount gets deducted from my account. I had to cal them as they don't respond to the emails soon and I had to wait for mininum of 50 mins before someone answers my call.
I understand if the payment failure is one-off, but it's everytime with them... After I got so annoyed with them i made a booking on budget air while i wait for them to attend my call. I complete the booking and receive the e-ticket as well but still these skiddoo people don't even answer the call. It's such a pain.
Very bad experience, won't recommend. Please don't waste your time!
I booked a domestic flight with Skiddoo due to them being the cheapest displayed on SkyScanner. After paying, for my surprise, they immediately displayed the message:
We have received your payment but an error has occurred
Please contact Skiddoo immediately"
So it's easy to take my money, but not easy to give the damn tickets. I them went to call them - after 35 MINUTES waiting in the line, I gave up. Now I'm trying again...
- Verified customer
Worst experience, Never Recommend, Cancelled my booking 2 times, Horrible Experience.
Tried to book a ticket online from overseas, got rejected, tried to book from Australia, got rejected. Wasted my time and energy, money blocked by the bank, cannot use it for 7 days, would not recommend under any circumstances. Even after providing passport copy, they refused to issue a ticket. Don't bother with this site.
Great website and saved money!
Price was competitive. Price didn't change once transferred to website. And booking was legitimate.
Would use Skiddoo again! And probably will as have one more fare to get.....I would definitely recommend
Amazing, perfect, helpful & highly recommended.
The booking was so easy, simple and quick process.
The price was accurate and a very good deal.
Next time we will use your website again and we will recommend to others.
Skidoo was great easy website and the price was the best after a lot of research! the only thing is that I cant log in to the airlines website to choose our flight seats. The booking reference I got is the skidoo one but not the airline booking reference.
Good Savings fast service
I just used Skiddo for the first time to book some flights as there price was good. I researched them before the purchase and they checked out good. The booking system was very easy to use. I got 3 emails seconds after purchase reciept e-tickets the lot logged straight into the actual airline straight after to check booking was there all good in fact had the actual price on my itinerary , was the one that the airline was going to charge me. I saved $70. May not seem like A lot but on a trip to Asia that's a lot of meals or a great activ...ity. I will say as long as you know your definitely going to fly on your dates go for it . THE tickets are cheaper on most occasions as they are non refundable or changeable. I always have top travel insurance this will cover if I can't fly for some reason (within the terms).
Questions & Answers
I am looking Ticket booking online. I have one query for my Wife Ticket booking. She have no Surname in her passport. She have only Single Name:- Tamanna.
So I just want to confirm what I need to be filled in the Surname column. Pls, confirm.
Why this is not ask for passenger passport details while booking the tickets??
Is Skiddo and skyscanner genuine? i want to book a flight
They are genuine. However, I have had a bad experience with Skidoo and their customer service. I get the best price from these sites then go to flight centre or similar, and they guarantee to beat the price ( and they do by $1), plus then you have an actual person you can go to if you need help, not just an indian call centre.
May be it's too late already but stayaway from skiddoo. It is a scam company somehow managed to obtain .com.au domain name. Such entities should not be exist in Australia.
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