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Skiddoo

Skiddoo (page 2 of 21)

3.2 from 405 reviews

Reviews

(154)
(66)
(22)
(17)
(146)
  • Transparency
    3.9 (208)
  • Customer Service
    3.7 (204)
  • Trip Completed Yes (23) · No (230)
  • Price Accuracy
    4.2 (217)

Reviewer Photos & Videos


Brendan

Brendan

  • 2 reviews

BEWARE!

published

Disappointed! Disgraceful!Liars! Repeatedly told me they refunded my canceled flight! After providing them with a bank statement and letter from my bank that no refund was submitted they continued to tell me they had!

Customer Service
Trip Completed No

Terrible Customer Service

published

Tried to purchase a flight and it said the fare was no longer available? On the side bar it said that the price was promised for another 14min? went through the process several more times and called customer service. waited on hold for 45min for them to tell me there was nothing they could do and "Promised price" did not mean anything

Transparency
Customer Service
Price Accuracy
Trip Completed No
Booking Type Flights
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Do not waste your time or money

published

Booked a flight this morning for my wife and two kids $1800 later I got a reply to say they received my money but could not confirm the flight..
After 35 min on hold was told it would take 2 to 5 working days to refund my money..
Do not waste your time or money

Transparency
Customer Service
Trip Completed No
Booking Type Flights
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preet p.

preet p.Greater Melbourne (Metropolitan), VIC

Very very disgusting service ever have

published

I want to reschedule my flight and they give me a quatation of 2748$ for 2 tickets which I pay 2100$ appx. For 2 new ticket and on there website the new ticket price shows 1099$ per ticket and they says I have to pay gap fees which is 1009$.

Transparency
Customer Service
Price Accuracy
Trip Completed Yes
Booking Type Flights
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Mikef50

Mikef50Sydney, NSW

  • 73 reviews
  • 1 like
  • Verified customer

Best Price. Standard Fares no amendments

published

Just booked through Skidoo, return economy trips to London for my missus and me. Couldn't be easier. Paid via credit card (small charge), and was emailed a confirmation and itinerary within 10 min after. They had easily the best price, a fantastic range to choose from, and an easy to use website. They offered insurance etc, against changes and so forth. Up to you to buy, but if you're sure you won't want amendments to your ticket, luggage, food or dates, then great. saved me $400 for or two tickets (from booking direct with the same airline, same plane, same dates etc)

Transparency
Customer Service
Price Accuracy
Trip Completed No
Booking Type Flights
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garry

garryPerth, WA

  • 6 reviews
  • 6 likes

Dont pay flight change insurance

published

I paid $100 extra for insurance on my ticket in case i needed to change my flight dates,my mother passed away whilst i was over seas,ringing them is hopeless ,get an auto response email from them ,when they did finally reply some days later it was at a charge of $316 ,What was the sense of paying $100 for insurance ?
Skidoo dont care

Transparency
Customer Service
Price Accuracy
Trip Completed Yes
Booking Type Flights
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Shocking service.

published

Requested an extra bag to be added to flight, due to travelling with an infant. I got passed between skidoo (third party) and one of the airlines I was travelling with, who stated that Skiddoo indeed needed to add this and liaise with both airlines. Skidoo took no responsibility and stated to add it on when arriving at the airport by paying per kg. The airline stated Skiddoo was capable of this process, so seems that it was too much effort for them to liaise between two airlines and help with the enquiry. I spent half my day on hold trying to remedy this issue with them, and when asked to speak to a manager I was rudely told this was not an option.

Transparency
Customer Service
Price Accuracy
Booking Type Flights
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nicD

nicDGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Straightforward Booking without Issues

published

Website was easy to use, not too pushy on the extras and the end price was close enough to the original price listed. I paid a bit more for this over another booking site which wasn't working at all and was not helpful in resolving the issue, happy I did so. No issues with the booking process.

Transparency
Customer Service
Price Accuracy
Trip Completed No
Booking Type Flights
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Sunny

SunnySouth East Queensland, QLD

Worst service ever

published

Worst service ever. I booked flight and asked for change flight and everytime they sent overcharged or wrong quote. I called them and they took 2 days for quotation and by then flight was gone

Transparency
Customer Service
Price Accuracy
Trip Completed No
Booking Type Flights
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Lee

LeeGreater Melbourne (Metropolitan), VIC

  • Verified customer

Very lousy and slow service

published

I have a request for a name change. They took my payment and told me I would get my air ticket within 48 hours.
After 10 days I was still waiting for my revised air ticket. I emailed them and I did not get any response and called the 1300 number numerous times, but no one answer the phones. Not sure what their phone is for when there is no one there to answer the phone. I have to go to new website and sent a message through website.

It took them 13 days to get my air ticket name changed correctly.

Another thing, if you have Asian name, do yourself a favour, don't use this website..

Transparency
Customer Service
Trip Completed No
Booking Type Flights
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The reviewer stated that an incentive was offered for this review


Judy E

Judy EQueensland

  • 3 reviews
  • 3 likes

slow service

published

I tried phoning 3 times over 2 days and was put on hold for over 30 minutes every time. Perhaps Skiddoo could review their contact arrangements, offering a call back system. After emailing them with my enquiry, I eventually received a phone call which answered my enquiry. Meantime I was getting pretty upset with the company which possible could have been avoided, if the service was better.

Trip Completed No
Booking Type Flights

bhargavi k.

bhargavi k.Greater Melbourne (Outer), VIC

Worst website to make flight booking and worst customer service.

published

I tried to book with this website couple of times and both the times i received payment failure error message after completing payment. Amount gets deducted from my account. I had to cal them as they don't respond to the emails soon and I had to wait for mininum of 50 mins before someone answers my call.

I understand if the payment failure is one-off, but it's everytime with them... After I got so annoyed with them i made a booking on budget air while i wait for them to attend my call. I complete the booking and receive the e-ticket as well but still these skiddoo people don't even answer the call. It's such a pain.

Customer Service
Price Accuracy
Trip Completed No
Booking Type Flights
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Raphael Oliveira

Raphael OliveiraSydney, NSW

Very bad experience, won't recommend. Please don't waste your time!

published

I booked a domestic flight with Skiddoo due to them being the cheapest displayed on SkyScanner. After paying, for my surprise, they immediately displayed the message:

"Transaction failed
We have received your payment but an error has occurred

Please contact Skiddoo immediately"

So it's easy to take my money, but not easy to give the damn tickets. I them went to call them - after 35 MINUTES waiting in the line, I gave up. Now I'm trying again...

Transparency
Customer Service
Trip Completed No
Booking Type Flights
See all answers

OJG

OJGPerth, WA

  • 2 reviews
  • Verified customer

Worst experience, Never Recommend, Cancelled my booking 2 times, Horrible Experience.

published

Tried to book a ticket online from overseas, got rejected, tried to book from Australia, got rejected. Wasted my time and energy, money blocked by the bank, cannot use it for 7 days, would not recommend under any circumstances. Even after providing passport copy, they refused to issue a ticket. Don't bother with this site.

Transparency
Customer Service
Price Accuracy
Trip Completed No
Booking Type Flights
See all answers
sathiyadav

sathiyadavSydney, NSW

  • 2 reviews

Easy ticketing but no food selection option

published

Price was best
Paid extra for window seat
But didn’t get on all sectors
No food selection option had to send email to do it but didn’t get as requested by

Transparency
Customer Service
Price Accuracy
Trip Completed Yes
Booking Type Flights
See all answers
Trudi

TrudiSouth East Queensland, QLD

Great website and saved money!

published

Price was competitive. Price didn't change once transferred to website. And booking was legitimate.
Would use Skiddoo again! And probably will as have one more fare to get.....I would definitely recommend

Transparency
Customer Service
Price Accuracy
Trip Completed No
Booking Type Flights
See all answers

Mel

MelPerth, WA

  • 2 reviews
  • 2 likes

Amazing, perfect, helpful & highly recommended.

published

The booking was so easy, simple and quick process.
The price was accurate and a very good deal.
Next time we will use your website again and we will recommend to others.

Transparency
Customer Service
Price Accuracy
Trip Completed Yes
Booking Type Flights
See all answers

Carolina Spital

Carolina SpitalCanberra 2600, ACT

Good stuff!

published

Skidoo was great easy website and the price was the best after a lot of research! the only thing is that I cant log in to the airlines website to choose our flight seats. The booking reference I got is the skidoo one but not the airline booking reference.

Transparency
Customer Service
Price Accuracy
Trip Completed No
Booking Type Flights
See all answers

Easy, good price, legit

published

The booking process was straight forward, the prices were good, and confirmation emails from skiddoo and the airlines were received soon after booking which was reassuring. Overall a positive experience.

Trip Completed No
Booking Type Flights

Todd

ToddPerth, WA

  • 4 reviews
  • 4 likes

Good Savings fast service

published
Transparency
Customer Service
Price Accuracy
Trip Completed No
Booking Type Flights
See all answers

Page 2 of 21

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Questions & Answers

Mandeep S.

Mandeep S.asked

I am looking Ticket booking online. I have one query for my Wife Ticket booking. She have no Surname in her passport. She have only Single Name:- Tamanna.
So I just want to confirm what I need to be filled in the Surname column. Pls, confirm.

No answers

akshat j.

akshat j.asked

Why this is not ask for passenger passport details while booking the tickets??

2 answers
Lee
Lee

Their website is not clear on how you put your name. Avoid this website if you can.

guru b.
guru b.

How was your experience Akshat ? just booked my flight and now i am confuse with same question. They didnt ask for any passport details.


farai

faraiasked

Is Skiddo and skyscanner genuine? i want to book a flight

5 answers
Noojee
Noojee

They are genuine. However, I have had a bad experience with Skidoo and their customer service. I get the best price from these sites then go to flight centre or similar, and they guarantee to beat the price ( and they do by $1), plus then you have an actual person you can go to if you need help, not just an indian call centre.

mybne
mybne

May be it's too late already but stayaway from skiddoo. It is a scam company somehow managed to obtain .com.au domain name. Such entities should not be exist in Australia.

Kanimbla
Kanimbla

I like to advise anyone not to shop at skiddo


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