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Skip Bin Hire Australia

Skip Bin Hire Australia (page 2 of 2)

1.3 from 47 reviews · View Statistics
See the Best Rubbish Removers in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Skip Bin Hire Australia

Reviews

1.3
48 reviews
  • Customer Service
    1.2 (38)
  • Timeliness
    1.3 (35)
  • Job Satisfaction
    1.3 (31)
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Sue c
Sue cSydney, NSW

Dishonest and incompetent

published

We hired a bin online for 3days and have the invoice to prove it. It was picked up less than 48hrs on our premises. I have sent more than 6 emails to 3 different email addresses. No reply!! Quick to take our money but did not provide what we paid for. We are seniors who cannot afford to spend this sort of money and not get the service. Never again.

Customer Service
1/5
Timeliness
1/5
Skip Bin Hire Australia
William T.Skip Bin Hire Australia
Todd W.
Todd W.Sydney, NSW
  • 3 reviews
  • Verified

Just don't!

published

These guys are vastly under quoting to suck you in then looking to escalate the actual costs after you pay your deposit. After telling me the bin days didn't suit and that I'd need a council permit (even though we have had multiple larger bins delivered onsite without needing a permit) I cancelled over the phone and it took 3 days to get my refund - yep...they get 1 star for actually giving me my money back!.

Customer Service
1/5
Timeliness
2/5
Skip Bin Hire Australia
William T.Skip Bin Hire Australia
Dean E
Dean ESydney Surrounds, NSW
  • 10 reviews
  • 5 likes

This would be the last of the pack. Abhorrent Service.

published

We booked the delivery and supply of the skip bin service and the removal was critical to continue work and gain access to vehicles. They missed the pickup date and showed little care about the ramifications and no urgency.

Customer Service
1/5
Timeliness
1/5
Skip Bin Hire Australia
William T.Skip Bin Hire Australia
Jack
JackGreater Melbourne (Metropolitan), VIC

Unprofessional and Dishonest

published

I wish I had found this website before I did business with this awful company. I ordered a skip online, paid for it in full. Never heard back from them. Then when I tried to contact them and they lied that they had made numerous attempt at contacting me via email and phone. What a joke. The lady I spoke to was rude and unprofessional. Wasn't happy of the service so I cancelled the hiring of the skip and asked for a full refund. She whacked me with a 20% cancellation fee of the cost of the bin hire. Their website is dishonest, stating 4.9 star out of 5 of 800+ reviews but you can't see any. Just a made up numbers. No star for me. Stay away from this company!!

Customer Service
1/5
Timeliness
1/5
Skip Bin Hire Australia
William T.Skip Bin Hire Australia
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Ben B
Ben BGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 2 likes

Terrible Customer Service

published

First up, DON’T trust the “reviews” on their website. They obviously don’t publish poor reviews, including mine. So here is a copy and paste on this trusted review site:

Very quick to take your money but if you need to get in touch post payment, you’re out of luck. They do not pick up the phone (8 attempts over several days), they do not return voice messages (3 messages left), they do not respond to emails (5 sent), online chat was hopeless - they can’t help. They overcharge for Council Permits - I was slapped with a 48% admin fee, hence my attempts to get in touch and obtain a justification of why my council permit fee was so much more then the Council website.

Customer Service
1/5
Timeliness
1/5
Incentivised Review No
Skip Bin Hire Australia
William T.Skip Bin Hire Australia
Sezza8
Sezza8Central Highlands and Goldfields, VIC
  • 7 reviews
  • 6 likes

Shame I have to give a star.

published
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Customer Service
1/5
Timeliness
1/5
adam n.
adam n.Greater Melbourne (Metropolitan), VIC

Terrible communication

published
Customer Service
1/5
Timeliness
1/5
Lisa
LisaGippsland, VIC

additional 2 bins instead of a refund

published
Customer Service
1/5
Timeliness
1/5
Roland
RolandSydney, NSW
  • 2 reviews
  • 3 likes

Never again

published

gave them 4days notice with my order for a bin. Their web page gives an option to elect a Time for ETA but that was of no use the bin arrived 7.40pm Saturday can you believe it? Anyway cheap is cheap and that was a mistake I made. Never to be repeated. There is absolutely no customer service and if you think that fellow on the Voice recording is going to call you back then you'll be waiting in vain!

Customer Service
1/5
Timeliness
1/5
Incentivised Review No
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Bec
BecGreater Melbourne (Metropolitan), VIC

Customer service severely lacking.

published
Customer Service
2/5
Timeliness
1/5
Dazzam88
Dazzam88
  • 4 reviews
  • 1 like

Good price

published

Ordered for a Monday but they called Monday morning and advised they couldn't deliver until tuesday, arrived Tuesday within the given timeframe and was picked up next day as requested. Would of been 5/5 had they delivered on requested day but overall not too bad.

Customer Service
4/5
Timeliness
3/5
Colette K.
Colette K.Greater Melbourne (Outer), VIC
  • Verified

Terrible - Don't even deserve 1 star

published
Customer Service
1/5
Timeliness
1/5
Skip Bin Hire Australia
William T.Skip Bin Hire Australia
Colette K.
Colette K.
Skip Bin Hire Australia
William T.Skip Bin Hire Australia
Rubbish Removers

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Hidden charges & cancellation fees

published

The smallest T & C's and cancellation fees (10%) within a 30 minute window in booking. Consultant was not apologetic and was condescending. Would never use this company again when hiring a skip!

Customer Service
2/5
Incentivised Review No
Sam D.
Sam D.Sydney, NSW

Terrible

published

Bin still in front of garage for the last 7 weeks ,called , text , emailed , terrible
, paid first then they requested more money , Clowns, no good , shut up
Shop, terrible, never again

Customer Service
1/5
Timeliness
1/5
Skip Bin Hire Australia
William T.Skip Bin Hire Australia
Dion W.
Dion W.Greater Melbourne (Metropolitan), VIC

Terrible Service, Amateur Company

published
Customer Service
1/5
Timeliness
1/5
Dan ..
Dan ..Sydney, NSW

Poor delivery times

published

Booking the skip bin was easy. The sizing and prices is easy to follow. What I don't appreciate is choosing a 5 hour window for delivery (7am - 12pm) Ringing them up at gone 11am just to see if it's on its way, to be told the delivery will be this afternoon (12pm - 5pm)

Doesn't seem like the end of the world but it's just poor service, they could have at least reached out to me to let me know it was delayed. My wife's been sat at home all day expecting it by 12pm. Why select a time window for it to be disregarded so easily?

Incentivised Review No
Dan ..
Dan ..

Thanks William. I appreciate your offer of the credit to rectify the experience.

Skip Bin Hire Australia
William T.Skip Bin Hire Australia
Obaid
ObaidSydney
  • 4 reviews
  • 5 likes
  • Verified

Do not ever make the mistake of hiring these people.

published

I paid 295 for a 2m3 bin which was delivered late. I did not make much of once filled i have been chasing them to pick it up and [name removed] keeps on asking me to talk to their supplier to pick up. The supplier claims they have not been paid for 15 bins and even if i offered them extra money they will not pick it up from my property. Obviously the supplier is using me to put pressure on these guys to release their payment. The gall of these people they keep on telling me they will call me back and they never do. I am unable to start my landscaping and people are dumping their stuff on my open bin, i risk being penalised by council for it.

Customer Service
1/5
Timeliness
1/5
Obaid
Obaid
Skip Bin Hire Australia
William T.Skip Bin Hire Australia
Obaid
Obaid

Your terms and conditions basically say that you collect money and everything after that is between the customer and your supplier.

Mara W.
Mara W.Sydney Surrounds, NSW
  • 2 reviews
  • Verified

One star is too much.

published
Incentivised Review No
Skip Bin Hire Australia
William T.Skip Bin Hire Australia
Mara W.
Mara W.
Ilona L
Ilona LGreater Melbourne (Metropolitan), VIC
  • 5 reviews
  • 4 likes

Very misleading

published
Customer Service
1/5
Timeliness
2/5
Incentivised Review No
Skip Bin Hire Australia
William T.Skip Bin Hire Australia
Ilona L
Ilona L
JaneM
JaneMGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 5 likes

Skip Bin Hire Australia

published

Booked a Skip Bin online based on the price quoted. Received a call from a Skip Bin Hire Australia person the next day to ask what we were using the bin for. She then advised we would have to pay extra for the standard items we planned to put in the bin. As the person was so rude I asked to cancel the bin. She advised I would be charged a 15% cancellation fee even though I cancelled 3 days out from getting the bin and within 24 hours of booking it. This companies website and pricing is very misleading and they are disgusting to deal with. Beware. Have to wonder about all the "good"reviews on their site. I will be reporting them to the ACCC and Office of Fair Trading.

Incentivised Review No
  • Verified

Convenient online booking with good customer service

published

Easy online booking and prompt delivery. We had an issue with the size of skip that was delivered and when I raised this matter with them, I received a prompt and positive resolution.

Andrew
Andrew
  • 5 reviews
  • 10 likes

Stay away

published

These guys are something else.

They honoured the following a price and delivery date and then called me and said it would be an extra $15 a day over 4 days ($60 in total). They would not honour what they first agreed and pretty much told me to go away.

Use them at your own risk! Misleading and wont honour price quotes

Andrew
Andrew

That's right as I said to cancel the booking after you tried to charge extra. This occurred over a year ago, nothing further to discuss.

Jason
JasonSydney, NSW
  • 4 reviews
  • 8 likes
  • Verified

Avoid Using - Misleading Booking Service Price

published
Jason
Jason

Hi Brent, Here is the booking reference (Skip Bin Booking SBB21394) and the communication was with you directly so if you search your emails you will find the discussion. Happy to copy that here to support all my comments above.

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