Dear Skoda and potential buyers of a Skoda. Since Skoda is unable to return a phone call or email, I have decided to share the following experience with the world.
For those that dont want to read the entire post, here is the TLDR.
Great car to drive, but none existent customer service. If you want service, you will be better off purchasing from another brand.
So, let me fill you in on my experiences with Skoda since March 2020. Sadly my father passed away at the beginning of March and I was left with his 2016 Skoda Superb.
In 2015 he atten...Read more

I have had a few interactions about a new Skoda with this company.
Some weeks ago I called with a simple question if they had a particular model variation in stock. An aggressive sales person wanted me to answer multiple questions before giving an answer. After a few answers, I advised him not to worry and I ended the call. To be fair, the manager did apologise laterp.
More recently, I visited the showroom to have a short spin, but not me driving yet. The salesperson was pleasant enough but could not answer some questions I had but that was not...Read more

Skoda Richmond sold me a 2019 built Skoda Kodiaq but delivered a 2018 built car instead.

I first contacted [name removed] back in November 2018 for a quotation.

When I was ready to buy the car in June 2019, I asked [name removed] to re-quote the car under the current campaign at that time. [name removed] is unable to do so because the promotion campaign is for the 2018 built Kodiaq only and [name removed] said Skoda Australia did not have any 2018-build Kodiaq with the specification that I wanted. [name removed] emailed me a new quotation f...Read more

I have for the most part been a happy Skoda owner, and have written a generally positive review of my vehicle. However, when a part fails a reasonable durability test, you'd expect some attention from the manufacturer. Despite warm and meaningless assurances, absolutely NOTHING has been forthcoming from any of Skoda's 'Customer Experience Ambassadors'. Emails do not get returned, pleas for a simple reply are ignored. I've gone from happy owner to disgruntled never-again customer. I'm just as keen to share the bad news as I am the good, Skoda Au...Read more

Purchased a new vRS, 7 years/130,000 km later the car dies - timing chain tensioner fail. Very common issue worldwide across VW/Skoda/Audi 2L TSI engines - though, no warning to customers in Australia. Should a warning be sent out, majority of customers would update the component (which has been redesigned 4 times in 8 years due to it continuously being faulty). Contact Skoda Australia, and you’re made to feel like a criminal, not to mention the service centre - run by Jarvis Skoda in SA - quoted $2k for a lap top diagnostic, which my mechanic ...Read more

I cannot be more happy buying a car elsewhere. From the great test drive to the fastest finance approval and fastest car delivery seen ever in my life, I am pleasantly surprised by the efficiency of the trio of Byron, Merzad and Chris.

The finance approval came instantly and vehicle was delivered as per my convenience in four days! I have owned 7 cars in last 12 years and this never happened so fast.

My Skoda Karoq is a new model but I went in blind folded by the tried and tested Volkswagen build quality which no Japanese or American car make...Read more

DO NOT BUY A SKODA! Skoda customer 'service' is not just appalling but malicious. Skoda Australia actively flouts Australian Consumer Law. I purchased a Skoda Kodiaq from Richmond Skoda and it is now undriveable.

Over 12 months the vehicle has developed a series of electrical faults. It has been to two separate dealerships on six occasions and the faults have only worsened. It started with a front passenger seat heater that was not working shortly after purchase and has progressed to a centre consol screen that randomly switches on and off wh...Read more

Eastside Skoda told me would have to pay $660.00 dollars to have my front adaptive cruise control radar realigned this was on top of the $150.00 they already charged me for diagnosis. Also said I needed new wiper blades and also they topped up the washer bottle and added cleaner on the bill. But I work in Autoparts and changed the wipers and topped up the washer bottle before i sent the car there for service when challenged said oh that is what we put on all paperwork even if we don't do the work (What The). Thought I would get a second opinion...Read more

Love my 2015 Skoda Octavia wagon! Its a great family car. Its a shame that both service centres near me Thornleigh and Parramatta let the car and the sales dept down. 1st service at Thornleigh that battery died while it was there. As they didnt have a spare they told me to take it home and bring it back when one came in (there is a showroom upstairs).

Have just put it in at Parramatta where they are fixing the water pump under warrenty as well as a service. Its now been 3 days and am still driving a Kia (its part of Skoda/Kia service) loan...Read more