I recently ask a questions to Skoda Australia which appears to hard to answer regarding a product they sell.
I was interested in purchasing a Fabia wagon with a vision pack. So I went on to Skoda Australia website to the "contact us" link and filled in the form.
My complex question was;
" Is the vision pack added at the factory or by the dealer."
I got a response;
"Thank you for contacting SKODA Australia. Your interaction reference number is 2***********5. Our team will aim to respond to your email at the earliest opportunity."

After 5 days still no response so tried again, Skoda Australia website to the contact us link and filled in the form.
My question was;
"Still waiting for a reply to my question"...

I bought a car online through their website and paid the $500 deposit. The car dealership called me and stated that the car has already been sold. I have called Skoda and Volkswagen 10 times and no one can seem to help get the refund back. I will never purchase a Skoda car now from this experience and I will be taking them to fair trading If I don't receive my deposit back this week.

Went to Eastside Skoda in Nunawading to order a new umbrella for my Kodiaq as the I lost one that came with the car, placed an order and left all my contacts information and was told it would be delivered in a few weeks. I never got the call to say they were ready and Eastside Skoda never replied to my emails. At this stage, I decided to go to Peninsula Skoda and get it from there, the help I received from the team was above and beyond what I got at Eastside Skoda.

When buying a car, Essendon Skoda/Richmond are a helpful team, not pushy but there to help you make the right decision.

Avoid Eastside Skoda Nunawading And go to either Essendon/Richmond Skoda or Peninsula Skoda.

Dear Skoda and potential buyers of a Skoda. Since Skoda is unable to return a phone call or email, I have decided to share the following experience with the world.
For those that dont want to read the entire post, here is the TLDR.
Great car to drive, but none existent customer service. If you want service, you will be better off purchasing from another brand.
So, let me fill you in on my experiences with Skoda since March 2020. Sadly my father passed away at the beginning of March and I was left with his 2016 Skoda Superb.
In 2015 he atten...

Very friendly and efficient sales team could not get the same level of response from the servicing team. Overall I would say the product is good, just aftercare that needs some serious attention.

I have had a few interactions about a new Skoda with this company.
Some weeks ago I called with a simple question if they had a particular model variation in stock. An aggressive sales person wanted me to answer multiple questions before giving an answer. After a few answers, I advised him not to worry and I ended the call. To be fair, the manager did apologise laterp.
More recently, I visited the showroom to have a short spin, but not me driving yet. The salesperson was pleasant enough but could not answer some questions I had but that was not...

Love my Skoda but looks like I will have to sell it. Can't find a service centre open on weekends to do airbag recall. Can't get there during the week a d it is not covered by insurance if not done

I used to use the service centre at Pennant Hills where I have bought two Skoda's. They are primarily Audi so Skoda is second concern. I stopped going there several years ago as a result of exorbitant charges with no pre-warning and now go to a VW/Audi/Skoda private concern (Muller and Muller at Dural,) who are about $60 an hour cheaper-and far more personal. I tried to upgrade the GPS system on our Scout through Pennat Hills and paid the $100 but the update didn't work and the service dept couldn't work it out. I even rang Skoda Aus and was given a brush-off that they don't deal with buyers only distributors. 9 months later I've given up. Lesson-great cars,
fabulous value but get it serviced somewhere else!!.

Skoda Richmond sold me a 2019 built Skoda Kodiaq but delivered a 2018 built car instead.

I first contacted [name removed] back in November 2018 for a quotation.

When I was ready to buy the car in June 2019, I asked [name removed] to re-quote the car under the current campaign at that time. [name removed] is unable to do so because the promotion campaign is for the 2018 built Kodiaq only and [name removed] said Skoda Australia did not have any 2018-build Kodiaq with the specification that I wanted. [name removed] emailed me a new quotation f...

My wife drop Rapid for 90K service at Essendon Skoda where it was purchased about 4 years ago. At the way home she noticed strange detonation in engine. She checked oil level. It was doubled from normal !!! Records on receipt say service done for 60K instead of 90K schedule and takata airbag were replaced second time. The first time airbag was on previous service at another dealer East Side Skoda / Melbourne. Rear brake pads replacement quoted $482 ???

My husband and I dealt with Sonia Parnaby twice. From the time we walked into this showroom when only looking, until we drove a car away on the second visit, Sonia's knowledge, professional and personal attitude, as well as her unbelievable support were faultless.
Once we decided to purchase a car, Chris Foran (the business manager at Nunawading), also had a very personable approach and was equally as easy and nice to deal with as Sonia.
We felt as though we'd hit the jackpot, as there was no hard selling either.
Thank you, and know we are glad we just happened to pop in when in the area. Despite the distance for services, we are looking forward to sharing a delicious 'Skoda' coffee with Sonia.

TBH, I like the car, good value of money, but when the car come with a faulty unit the service centre (Eastside) does care, they just want to do the easy book service, they tell you they are too busy to look at your problem please wait for 1 month.
I had a automatically tailgate closing issue, the door doesn't close firmly, the dashboard indicated the tailgate still open. When I book the 10,000 service for 3 weeks later and mentioned about it, they told me they can't help with it, they are busy, need to book the other time which was another 2 week's (total 5weeks) to exam the issue (just exam not repair) and possibly need to wait another 2 week for the replacement unit to deliver from Sydney. Well....this is how it was about the service.

I have for the most part been a happy Skoda owner, and have written a generally positive review of my vehicle. However, when a part fails a reasonable durability test, you'd expect some attention from the manufacturer. Despite warm and meaningless assurances, absolutely NOTHING has been forthcoming from any of Skoda's 'Customer Experience Ambassadors'. Emails do not get returned, pleas for a simple reply are ignored. I've gone from happy owner to disgruntled never-again customer. I'm just as keen to share the bad news as I am the good, Skoda Au...

Family had an unpleasant experience at Lennock Skoda in Canberra. After telling senior saleperson to give us more time before putting down deposit, he was furious and aggressively asking why.

I'm a new Skoda owner, I have (a rather fast, rather cool looking) 2017 Octavia RS.

The staff at Skoda Nunawading have been really professional and courteous. I've had my car in for a couple of fixes (yes, Skoda build quality isn't as good as it should be), but the problems have been fixed and I also had a courtesy car for one of the times my car was out of action.

There are a lot of negative stories about Skoda but I have to say I have been satisfied.

Purchased a new vRS, 7 years/130,000 km later the car dies - timing chain tensioner fail. Very common issue worldwide across VW/Skoda/Audi 2L TSI engines - though, no warning to customers in Australia. Should a warning be sent out, majority of customers would update the component (which has been redesigned 4 times in 8 years due to it continuously being faulty). Contact Skoda Australia, and you’re made to feel like a criminal, not to mention the service centre - run by Jarvis Skoda in SA - quoted $2k for a lap top diagnostic, which my mechanic ...

Essendon Skoda
The best experience I have ever had with getting a car, nothing was a problem or an issue. Honest feedback and an extremely genuine person. Matthew M is one of the most professional, genuine and honest people I have met. Someone you can truly trust and really rely on. Outstanding in every aspect! A real asset to the company and brand.
Thank you Matthew

I cannot be more happy buying a car elsewhere. From the great test drive to the fastest finance approval and fastest car delivery seen ever in my life, I am pleasantly surprised by the efficiency of the trio of Byron, Merzad and Chris.

The finance approval came instantly and vehicle was delivered as per my convenience in four days! I have owned 7 cars in last 12 years and this never happened so fast.

My Skoda Karoq is a new model but I went in blind folded by the tried and tested Volkswagen build quality which no Japanese or American car make...

DO NOT BUY A SKODA! Skoda customer 'service' is not just appalling but malicious. Skoda Australia actively flouts Australian Consumer Law. I purchased a Skoda Kodiaq from Richmond Skoda and it is now undriveable.

Over 12 months the vehicle has developed a series of electrical faults. It has been to two separate dealerships on six occasions and the faults have only worsened. It started with a front passenger seat heater that was not working shortly after purchase and has progressed to a centre consol screen that randomly switches on and off wh...

Eastside Skoda told me would have to pay $660.00 dollars to have my front adaptive cruise control radar realigned this was on top of the $150.00 they already charged me for diagnosis. Also said I needed new wiper blades and also they topped up the washer bottle and added cleaner on the bill. But I work in Autoparts and changed the wipers and topped up the washer bottle before i sent the car there for service when challenged said oh that is what we put on all paperwork even if we don't do the work (What The). Thought I would get a second opinion...