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Poor customer service
Had issues during installation. System installed does not meet our demand needs. Company refuses to correct the issue or help to find a solution gives us the run-around. Wouldn't hire this company again.
Excellent company to deal with
Had a pleasure in dealing with this company in installing our solar system. Had a 10 kw system installed and happy with the solar returns. Carlos, the sales rep was extremely helpful in finding a product that suited us. He was knowledgeable and provided a system that suited our needs. Another person that I wanted to thank is Jean from customer service. It was a pleasure talking to you. Excellent service from you.
Fantastic service and product . Thanks guys.
Got my system installed within 2 weeks! Steven is very helpful throughout the process. The admin support team are always in touch even after the solar installation! The installers also did a professional job! They are polite and punctual!
If I could have put a minus I would have this company is a rip off they are not CEC approved
After I wrote my last review that have messaged back and said they won't fix it until I take my review down , my panels are a fire hazard and not installed properly they were asked to pull it down and I was told it will not be happening
Consumers beware do not go to this company
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Very Happy Great Company
From Carlos in sales to Jessica in admin both were fantastic to deal with and keep me informed all the way . Installers were great and helped set up phone with the app .Highly Recommend
Very reliable and remarkable service
The service is beyond measure, i dealt with Carlos and from start till end he has amazed me with his professionalism and uttermost helpful nature. Carlos has made sure that i get the best products in the market with unbeatable price. Carlos constantly amazed with discounts which i didn't even expect and made the whole process dream come true. Another who was always on top of things and gave the best customer experience anyone can ask for is Jessica in the admin and contact centre of skylight she has contributed highly to make all these processes as simple as possibe and been very helpful with all my constant queries. In one word they are a great company and great genuine people.
Fast and Efficient Panel installation was carried out on our house
friendly Aussie team helped us with the whole process Step by Step A+ Service
great sales and after sales support, she's lookin good on the roof mate
Great Customer Service, was informed personally by phone when the installation would take place , best price for the system compared to other quotes I got. And the installers were very professional.
Great Installation and Service
Would strongly recommend Skylight Energy. Carlos was great to deal with throughout the sales process, and Jessica was fantastic about updating me throughout the process.
Day of installation the installers arrived a little late but called to let me know, was just due to warehouse delays so no dramas. They completed a beautiful installation and cleaned up after themselves.
Rubbish company that threatens customers
My uncle bought their products and when a problem happened, he had endless pushing calls for nothing resolved. Then after he put 1-star rating on google, the company bombarded him with calls from different people. They said they would not fix it till he removed the rating. Honestly I think the only authentic reviews are those saying they had to go to Fair Trading to get things resolved. Good luck for your choice!
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Pleased with Savings
Got my system installed in October 2020 very happy with the overall process and installation, everything is well organized and went smoothly. I am very happy with the QCELL panels, the production is over 35KW per day on a sunny day. Got a 6.6KW system installed in October so far no issues at all. Very pleased with the service and installation team they did an excellent job.
Do NOT use Skylight Energy
Only gave 1 star because I cant submit review without it. No install by end of contract. Once I paid my deposit that was the end of it. In the first 10 weeks of contract I contacted them 4 times via email to find out when install would happen. I demanded refund but was told via email that deposits are non refundable & they had up to 4 months to install. So I gave up asking. I waited till 3 days before contract ended & I rang energy provider to get some information before I confronted Skylight & they informed me that it is illegal for installat...ions to be done without written approvals from power providers. I got a copy of the approval on 27th Jan2021 - 10 weeks after I paid deposit. So I questioned when the application was lodged & I was told it happened same day I got copy of written approval. So the 4 times I questioned when install would happen I got told lies. Out right lies because they hadn't even lodged the application to install until 10 weeks after I paid my deposit - coincidence I got written approval from energy provider same day I demanded a refund - I think not. After a second call to energy provider following day (I wanted to make sure of my facts) I rang Skylight to confront them - conversation recorded. I was told manager would return my call because again I got told installers were causing delays - the name of the installer was slipped. So while I waited for return call I rang installer. They told me that Skylight hadnt contacted them till 4 weeks before end of contract. Installer told them that they could not conduct site inspection until they receive a copy of my signed contract. They did not receive copy of it till week before contract ended & there was no way install could happen within next day because installer hadn't received the panels to be installed. I got the return call which was followed up by email, telling me that because installers & product supply (that's the first time they used shortage of product as excuse for non installation) caused delays for installment & according to the T&C's they can extend the contract & if I dont agree then I am to blame for non installation which will result in my deposit being non-refundale.. Do they think I am stupid ?? The T&C's clearly state they can only extend time if I cause the time delays by changing my order - which I did not. So, I lodged complaint with CEC (Clean Energy Council) , ACCC , Office of Fair Trading - CEC have investigated & this company is no longer a member of the CEC so dont be fooled by CEC logos - they are in process of having them removed. I did get my deposit refunded on 27TH APRIL 2021 - so thank you to Office of Fair Trading. My advice to everyone - do not lose your money to this company. If you are considering solar make sure retailers & installers are CEC APPROVED RETAILERS & INSTALLERS & not just members of the CEC. That way retailers & installers have to comply with code of conduct.
Power punch. Best thing i ve done for my bills
The steps were very simple and very effective as they worked in cohesian with one another.
I am totally satisfied with the professional and friendly way carlos treated me and especially as he informed me about the quality of the products and the benefits i would recieve by using them.Thanks bro luv ya
The reviewer stated that an incentive was offered for this review
Panels installation problems Was expected but issues was sorted out by Jean ( customer service) who guided me thru the process . Very professional. Installation was not finished on the day but they did finish it by the weekend.
To make a long story short - I spoke to steven the “operations manager” via text and got abused. He was racist and very unprofessional. I emailed the office with the screenshots of the shocking conversation, didn’t receive anything back. Thank goodness I didn’t give these people my money! Imagine having an issue afterwards and having to deal with rude and hostile employees. Please STAY AWAY and go to a respected and reputable solar company. Don’t let these people push you into a sale.
Questions & Answers
This review is of Skylight Energy Solar, Rockdale NSW. There is a company with a similar name, so check the address before signing anything.
Has ANYBODY had a GENUINELY satisfactory experience with this company? I note that they have a couple of good reviews, but I'd be very suspicious that they are genuine. Most of their reviews are by 'consumers' who have only one review to their name, so you can draw your own conclusions from that.
Don't trust them at all. Zero customer service and ignore you after the steal your money. Goes through staff and installers by the bus load
I don’t do reviews really but I made a point with these guys. I can imagine if there were no missing parts etc. you could have a smooth experience. But honestly, after they made the sale they didn’t care at all... and we’re unbelievably incompetent.
That was my observation, promise the earth, and become incompetent immediately AFTER the deposit was taken. It's difficult to imagine that they are still in business, but I guess, like so many, many people don't find ALL the reviews.
I intended taking my experience to VCAT, but when they rang to tell me I wouldn't be getting my $500 deposit returned, because they don't return deposits, my partner, a lawyer was with me, and she gave them both barrels. 30 minutes later they called back and said they'd return it, but it took a further three weeks. Appalling people to do business with.
have ordered and paid deposit for solar to be installed. since Nov 2019 have heard nothing covid19 sprung up so was prepared to wait now I cant get them on the phone or email .can anyone tell me are they still in business
As far as I know. I have been chasing them until 2 weeks ago, so they were still in business then... All I can say is Good Luck!
Very painfull company to deal with. Make sure you have a detailed quote as they made lots of promises and didn't live up to any of them. I currently have a complaint in with department of fair trading
IF you can get your deposit back, take it and go elsewhere. Let me change that.......go elsewhere, and recover your deposit through QCAT, NCAT, VCAT, or whatever CAT operates in your state. They are hopeless to deal with, and dishonest in the extreme.
You WILL have difficulty recovering your deposit, and if you waited for that before going with another company, it could take months. You will get your deposit back through the Civil Tribunal in your state.
My dad Minh Nguyen was asked by this company to pay a deposit of $300 promising they can do 24 solar panel on his roof whilst the fact is it doesn’t have the space to do so! Now he’s asking for the refund back due to misleading information and it’s taking weeks!! I am writing on his behalf to request immediate refund or I will leave a negative feedback on your website and contact fair trading !!
Same deal with me, told me I could fit 22 panels, and even sent a computer generated diagram showing 22 panels, but arrived and said only 17 would fit, but they'd give me $100 a panel credit for the five not used. The panels are worth $300 each, so they would make $1000 off me, through THEIR deception.
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