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Skylight Energy

Skylight Energy (page 2 of 2)

3.1 from 56 reviews · View Statistics
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Reviews

3.3
42 reviews
  • Value for Money
    3.5 (35)
  • Product Quality
    3.5 (32)
  • Return Claim MadeYes (3) · No (33)
  • Shipping
    5.0 (1)
  • Customer Service
    3.3 (36)
  • Timeliness
    3.8 (22)
  • Job Satisfaction
    3.8 (24)
  • Rates and Fees
    4.1 (18)
  • Installation
    3.3 (35)
  • Warranty Claim MadeYes · No (39)
  • Purchase Price$5,405.18
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Happy customer
Happy customerMid North Coast, NSW

Price , Quality and Service all exceptional.

published

Carlos was an extremely focused sales man. He worked hard to find me a quality system for a price that I could not match elsewhere. The installation was extremely professional and efficient. The follow up was also good.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Return Claim MadeNo
Panel Purchased Trina
Warranty Claim MadeNo
Purchase Price$5,900.00
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The reviewer stated that an incentive was offered for this review

Mile Mihajlovic
Mile MihajlovicGreater Melbourne (Metropolitan), VIC

Avoid Skylight Energy

published
Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeNo
Panel Purchased they did not install it
Warranty Claim MadeNo
Purchase Price$4,000.00
Geoffrey Smith
Geoffrey SmithIllawarra, NSW
  • 8 reviews
  • 27 likes

Do not use , due to my experience

published

If anyone has been threatened with legal action due to your negative review please put a like
Never answered calls, installation terrible, would not return to fix problems for a month until I sent them a video. I had to put up with panels banging on the roof due to poor installation

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeNo
System Size6 KW
Warranty Claim MadeNo
Purchase Price$5,000.00

Extra charge

published

I was surprised on day of installation when asked for $300 because "my roof was steep"An employee of Skylight had previously been on my roof to check and made no mention of steep roof.
System appears to work ok but as a very elderly women I have no idea how good it is and as Skylight has only21/2 stars I do wonder

Value for Money
3/5
Product Quality
3/5
Customer Service
2/5
Installation
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Purchase Price$3,900.00
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Patricia L.
Patricia L.Hunter Region, NSW

Absolutely thrilled with my solar system

published

Great customer service and communication.
Panel installation was stress free and very professionally dealt with.
So happy with this company and their products that we have referred them to family and friends

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Kreshan T.
Kreshan T.
  • 2 reviews

Good experience so far....

published

Had the system installed in Aug 2019 and did not encounter any issues whether it was communication with the team nor for installation, work has been done in a smooth manner within 3 weeks after deposit, system is working properly so far, no difficulties managing the app, so i would say i had a very good experience and hope it stays the same...

Value for Money
5/5
Product Quality
4/5
Customer Service
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Andrew
AndrewMurray Region, NSW
  • 2 reviews
  • 10 likes
  • Verified

Skylight Energy Scammers

published

Paid deposit in March, Skylight have not installed, do not take phone calls can not give a date for installation
Have called them every week since March, the constantly lie and avoid dealing with the not installing

The are the worst con men and liars I have ever encountered
Do not deal with this company or you will lose your money

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
  • Verified

AVOID THESE CLOWNS

published
Value for Money
2/5
Product Quality
2/5
Customer Service
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeNo
System Size13.2 KW
Panel Purchased Jinko
Warranty Claim MadeNo
Purchase Price$11,000.00
Ginjhabread
GinjhabreadVictoria
  • 2 reviews
  • 11 likes

Don't do business with them, very unprofessional people

published
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Dave D.
Dave D.Sydney, NSW

skylight energy are crooks

published

did not complete installation as per paid contract. Refuse to take calls or answer emails as I tried to work it out with them. Now I'm going through Fair Trading.

Be very careful with these guys

Value for Money
2/5
Product Quality
1/5
Customer Service
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeYes
System Size8 KW
Panel Purchased Quell 395w
Warranty Claim MadeNo
Purchase Price$7,500.00
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Lake Mac
Lake MacHunter Region, NSW
  • Verified

Run A Mile.

published
Value for Money
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Ben H.
Ben H.Hunter Region, NSW
  • Verified

Buyer Beware

published

We had a disappointing experience post-sales. We were told the process would take 4 weeks but after 4 months we will be taking them to Fair Trading. Assessment was made for 19 panels but after months of chasing an actual installation date, the electrician stated they could only fit 6 panels. All our concerns for suitability were raised before a deposit was paid, and dismissed by the friendly sales staff. After weeks of being promised a refund, it was eventually denied by management.

Use this company at your risk

Customer Service
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
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Lynn
LynnSydney, NSW

Excellent company did a great job

published

Skylight Energy did a fantastic job with our solar system installation. I am very pleased with the customer service and installation team. The system is performing very well even on cloudy days. I highly recommend this company

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Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Canadian
Warranty Claim MadeNo
Purchase Price$5,000.00
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Sri
SriSydney, NSW
  • Verified

I took them to the Tribunal to remediate poor installation resulting in damages/loss and won

published
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Value for Money
1/5
Customer Service
1/5
Installation
1/5
Incentivised Review No
Return Claim MadeNo
System Size6.2 KW
Panel Purchased JENKO 310 Watt Panels and GoodWe Inverter
Warranty Claim MadeNo
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