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Skylight Energy

Skylight Energy

3.1 from 60 reviews · View Statistics
See the Best Solar Panel Installers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Skylight Energy

Reviews

3.5
37 reviews
  • Value for Money
    3.6 (34)
  • Product Quality
    3.6 (32)
  • Return Claim MadeYes · No (37)
  • Shipping
    5.0 (1)
  • Customer Service
    3.5 (34)
  • Timeliness
    3.9 (23)
  • Job Satisfaction
    4.0 (24)
  • Rates and Fees
    4.2 (20)
  • Installation
    3.6 (33)
  • Warranty Claim MadeYes · No (37)
  • Purchase Price$5,510.18
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Les Kerslake
Les KerslakeNewtown
  • 4 reviews
  • 9 likes
  • Verified

A good experience

published

We already had a solar system and decided to add a battery to eliminate our reliance on the grid. After a deal of research we chose Skylight Energy to supply a battery system that matched our existing system... This they did at a very competitive price and they were professional and efficient at all times. It took 2 workers all day to do the installation and they did a thorough clean up after as well as giving me a good run down of the whole new system. A good experience overall

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.5 KW
Warranty Claim MadeNo
Purchase Price$7,500.00
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Ben1676
Ben1676Sydney, NSW
  • 5 reviews
  • 13 likes

Buyer beware, poor installation, property damaged. Zero accountability

published
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Value for Money
2/5
Product Quality
1/5
Customer Service
1/5
Timeliness
3/5
Job Satisfaction
1/5
Rates and Fees
2/5
Installation
1/5
Trustworthiness
1/5
Incentivised Review No
Return Claim MadeNo
System Size5 KW
Panel Purchased Longi
Warranty Claim MadeNo
Purchase Price$3,200.00
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dien hung l.
dien hung l.Sydney, NSW
  • Verified

Great service and job.

published

The installer were very polite and professional service. The customer service was excellent. They did a superb job and I would highly recommend their service. Thank you for your fast, efficient and professional work.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Canada panel and SMA Inverter
Warranty Claim MadeNo
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  • Verified

DO NOT USE

published

10 months in and still having issues, last review I wrote I was then threatened to take it down even though it was factual - nothing but bullies and clearly don't care when they break the contract. I would not recommend this company, the only reason I gave them a1 star rating is because you can't give a zero rating.

Incentivised Review No
Return Claim MadeNo
System Size6 KW
Panel Purchased unsure as contract not held up
Warranty Claim MadeNo
Purchase Price$5,499.00
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Krusty G.
Krusty G.
  • 2 reviews
  • 1 like
  • Verified

Very Professional from start to finish. Very happy.

published

From start to finish. They have been a pleasure to deal with & I was always kept informed of progress. The installer had a great knowledge base of products & took pride in his work.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
4/5
Job Satisfaction
5/5
Rates and Fees
4/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size7 KW
Panel Purchased Growatt
Warranty Claim MadeNo
Purchase Price$7,800.00
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Boris
Borissydney
  • 2 reviews
  • 4 likes
  • Verified

great job and service

published

The process was a great experience from start to finish. The installers were friendly and professional. Happy that I decided to get Skylight to install our solar. Highly recommend their service.

Value for Money
5/5
Product Quality
5/5
Shipping
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size10 KW
Panel Purchased canadian
Warranty Claim MadeNo
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  • Verified

Great service

published

The process was a breeze from start to finish. Our sales rep, Steve, was super helpful. The installers were friendly and professional. It was a great experience dealing with Skylight Energy. Highly recommend their service

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Hyundai
Warranty Claim MadeNo
Purchase Price$4,500.00
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  • Verified

Gotta love Solar

published

I had Solar installed in 2017 by Skylight Energy who were very a professional company.
They did a great job and i have not had any issues since.
I would definitely recommend them.

Value for Money
4/5
Product Quality
4/5
Customer Service
4/5
Timeliness
4/5
Job Satisfaction
4/5
Installation
4/5
Trustworthiness
4/5
Incentivised Review No
Return Claim MadeNo
System Size5 KW
Panel Purchased Qcell
Warranty Claim MadeNo
Purchase Price$5,500.00
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SCOTT Brereton
SCOTT BreretonPerth, WA
  • 3 reviews
  • Verified

No problems with this company

published

Ordered a battery to be hooked up on my existing solar on Wed. Installed on Fri same week.
Yuri was great to deal with.
Will deal with again when I need anything solar

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Value for Money
4/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Geoff R
Geoff RNew South Wales

Total waste of money

published

After dealing with a very efficient salesman, we paid a deposit. Even though we live in a regional area, we were assured that our system would be installed with a few weeks. 7 months down the track- nothing. Lodged a complaint with Department of Fair Trading- made no difference as they did not respond to a government department.
I’m sure they realise that it will cost more than the deposit was worth to try to recover the deposit.
I guess in the long run, if I’ve lost $500 but never have to deal with this mob again maybe I’m in front. Cannot imagine what it would be like trying to get warranty help
5/10 years down the track.
My advice- avoid them like the plague.

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Installation
1/5
Trustworthiness
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Dan G.
Dan G.
  • 2 reviews

Excellent company to deal with

published

Had a pleasure in dealing with this company in installing our solar system. Had a 10 kw system installed and happy with the solar returns. Carlos, the sales rep was extremely helpful in finding a product that suited us. He was knowledgeable and provided a system that suited our needs. Another person that I wanted to thank is Jean from customer service. It was a pleasure talking to you. Excellent service from you.
Fantastic service and product . Thanks guys.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size10 KW
Panel Purchased TALESUN SOLAR
Warranty Claim MadeNo
Purchase Price$6,000.00
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Michelle
MichelleCentral West, NSW

If I could have put a minus I would have this company is a rip off they are not CEC approved

published

After I wrote my last review that have messaged back and said they won't fix it until I take my review down , my panels are a fire hazard and not installed properly they were asked to pull it down and I was told it will not be happening
Consumers beware do not go to this company

Value for Money
1/5
Product Quality
1/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Installation
1/5
Trustworthiness
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Don
DonSydney Surrounds, NSW

Very Happy Great Company

published

From Carlos in sales to Jessica in admin both were fantastic to deal with and keep me informed all the way . Installers were great and helped set up phone with the app .Highly Recommend

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.6 KW
Panel Purchased Jinko Tiger Panels
Warranty Claim MadeNo
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Shabab
ShababBelconnen 2617, ACT

Very reliable and remarkable service

published

The service is beyond measure, i dealt with Carlos and from start till end he has amazed me with his professionalism and uttermost helpful nature. Carlos has made sure that i get the best products in the market with unbeatable price. Carlos constantly amazed with discounts which i didn't even expect and made the whole process dream come true. Another who was always on top of things and gave the best customer experience anyone can ask for is Jessica in the admin and contact centre of skylight she has contributed highly to make all these processes as simple as possibe and been very helpful with all my constant queries. In one word they are a great company and great genuine people.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size6.4 KW
Panel Purchased Hyundai
Warranty Claim MadeNo
Purchase Price$5,000.00
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Marco Ivanov
Marco IvanovIllawarra, NSW

Solar Installation

published

Great Customer Service, was informed personally by phone when the installation would take place , best price for the system compared to other quotes I got. And the installers were very professional.

Value for Money
5/5
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Installation
5/5
Trustworthiness
5/5
Incentivised Review No
Return Claim MadeNo
System Size10.2 KW
Panel Purchased Q-Cell
Warranty Claim MadeNo
Purchase Price$8,300.00
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Page 1 of 2

Questions & Answers

Ben1676
Ben1676asked

I hear these guys Skylight Energy aren't actually accredited CEC retailers...yet they misrepresent that they are? Can anyone confirm? Anyone can be a CEC member, not hard to get.

3 answers
unhappy customer
unhappy customer
Ben1676
Ben1676

Seems Skylight Energy like to misrepresent facts in order to mislead ... they have form here. Solar Retailer approved they are most certainly not.

jan G.
jan G.
Ross
Rossasked

This review is of Skylight Energy Solar, Rockdale NSW. There is a company with a similar name, so check the address before signing anything.

Has ANYBODY had a GENUINELY satisfactory experience with this company? I note that they have a couple of good reviews, but I'd be very suspicious that they are genuine. Most of their reviews are by 'consumers' who have only one review to their name, so you can draw your own conclusions from that.

6 answers
Dave D.
Dave D.

Don't trust them at all. Zero customer service and ignore you after the steal your money. Goes through staff and installers by the bus load

Tom
Tom

I don’t do reviews really but I made a point with these guys. I can imagine if there were no missing parts etc. you could have a smooth experience. But honestly, after they made the sale they didn’t care at all... and we’re unbelievably incompetent.

Ross
Ross
Cay
Cayasked

have ordered and paid deposit for solar to be installed. since Nov 2019 have heard nothing covid19 sprung up so was prepared to wait now I cant get them on the phone or email .can anyone tell me are they still in business

4 answers
Tom
Tom

As far as I know. I have been chasing them until 2 weeks ago, so they were still in business then... All I can say is Good Luck!

Dave D.
Dave D.

Very painfull company to deal with. Make sure you have a detailed quote as they made lots of promises and didn't live up to any of them. I currently have a complaint in with department of fair trading

Ross
Ross
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Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
After Sales ServiceYes
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council MemberYes
Clean Energy Council Recognition Accredited Installer, Approved Retailer and Member
Solar Connection TypeGrid-Connected and Hybrid
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