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Buyer beware, poor installation, property damaged. Zero accountability
Buyer beware - shoddy workmanship, broke my a/c duct, causing massive water leak in garage and damaging the ceiling. They say all the right things to get you to sign, but in truth all i can present is what happened in my honest experience - headaches of trying to get these matters resolved, there's no accountability on their part - they'll try and palm it off to their sub contract electrician. It's a good thing I have only paid the deposit. I referred Skylight 2 other household, so you would assume they'd take extra care to support my install p...roperly and fix the damage they've cause to my new property... I dare not imagine how Skylight would treat my issue if they were paid in full. No stars would be appropriate, they were reasonable with their quote and came out to install within a couple of weeks, but unfortunately that's where the positives end. Post sale service, installation, care factor - zero, bordering non existent - unless it came time to collect the STC and money - they still have not aimed up to fix the issue that they've caused but as still seeking payment - so you've been warned. A picture paints a thousand words: they cut the sarking, told me don't worry it was patched, ceiling gyprock now riddled with mould spores because of the water damage. This is my honest review to help other consumers, my only hope is that they've changed their ways and put customer feedback first, taken it on board and act in the consumers best interest.
DO NOT USE
10 months in and still having issues, last review I wrote I was then threatened to take it down even though it was factual - nothing but bullies and clearly don't care when they break the contract. I would not recommend this company, the only reason I gave them a1 star rating is because you can't give a zero rating.
Gotta love Solar
I had Solar installed in 2017 by Skylight Energy who were very a professional company.
They did a great job and i have not had any issues since.
I would definitely recommend them.
Total waste of money
After dealing with a very efficient salesman, we paid a deposit. Even though we live in a regional area, we were assured that our system would be installed with a few weeks. 7 months down the track- nothing. Lodged a complaint with Department of Fair Trading- made no difference as they did not respond to a government department.
I’m sure they realise that it will cost more than the deposit was worth to try to recover the deposit.
I guess in the long run, if I’ve lost $500 but never have to deal with this mob again maybe I’m in front. Cannot imagine what it would be like trying to get warranty help
5/10 years down the track.
My advice- avoid them like the plague.
If I could have put a minus I would have this company is a rip off they are not CEC approved
After I wrote my last review that have messaged back and said they won't fix it until I take my review down , my panels are a fire hazard and not installed properly they were asked to pull it down and I was told it will not be happening
Consumers beware do not go to this company
Have installed 2 system with them
The number of Quoted panels could not put on the roof. However, the service was good and the system is working beautifully. All and all satisfied and recommend to others.
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After sales is extremely disappointing
Everything went well until install. i would give 5 stars. Then came the problems,
1. It took more than a month after install from Skylight to inform/apply new connection to the distributor, i had to call Distributor and Skylight more than a handful of times to sort it out.
2. Circuit breaker kept tripping on hot days, multiple phone calls had to be made to get a service order raised and it took more than a month.
3. Kept me hanging on the phone when i asked to speak with manager.
After sales is extremely disappointing. I hope someone will use this information wisely in their decision making.
Rubbish company that threatens customers
My uncle bought their products and when a problem happened, he had endless pushing calls for nothing resolved. Then after he put 1-star rating on google, the company bombarded him with calls from different people. They said they would not fix it till he removed the rating. Honestly I think the only authentic reviews are those saying they had to go to Fair Trading to get things resolved. Good luck for your choice!
Make sure you read the negative reviews - so so glad I got my money back & install didn't happen
Only gave 1 star because I cant submit review without it. No install by end of contract. Once I paid my deposit that was the end of it. In the first 10 weeks of contract I contacted them 4 times via email to find out when install would happen. I demanded refund but was told via email that deposits are non refundable & they had up to 4 months to install. So I gave up asking. I waited till 3 days before contract ended & I rang energy provider to get some information before I confronted Skylight & they informed me that it is illegal for installat...ions to be done without written approvals from power providers. I got a copy of the approval on 27th Jan2021 - 10 weeks after I paid deposit. So I questioned when the application was lodged & I was told it happened same day I got copy of written approval. So the 4 times I questioned when install would happen I got told lies. Out right lies because they hadn't even lodged the application to install until 10 weeks after I paid my deposit - coincidence I got written approval from energy provider same day I demanded a refund - I think not. After a second call to energy provider following day (I wanted to make sure of my facts) I rang Skylight to confront them - conversation recorded. I was told manager would return my call because again I got told installers were causing delays - the name of the installer was slipped. So while I waited for return call I rang installer. They told me that Skylight hadn't contacted them till 4 weeks before end of contract - 3 months after I paid deposit & yet Skylight are still blaming installer for delays when truth is they were never contacted. Installer told them that they could not conduct site inspection until they receive a copy of my signed contract. They did not receive copy of it till week before contract ended & there was no way install could happen within next day because installer hadn't received the panels to be installed. I got the return call which was followed up by email, telling me that because installers & product supply (that's the first time they used shortage of product as excuse for non installation) caused delays for installment & according to the T&C's they can extend the contract & if I don't agree then I am to blame for non installation which will result in my deposit being non-refundable.. Do they think I am stupid ?? The T&C's clearly state they can only extend time if I cause the time delays by changing my order - which I did not. So, I lodged complaint with CEC (Clean Energy Council) , ACCC , Office of Fair Trading - CEC have investigated & this company is no longer a member of the CEC so don't be fooled by CEC logos - they are in process of having them removed. I did get my deposit refunded on 27TH APRIL 2021 - so thank you to Office of Fair Trading. My advice to everyone - do not lose your money to this company. If you are considering solar make sure retailers & installers are CEC APPROVED RETAILERS & INSTALLERS & not just members of the CEC. That way retailers & installers have to comply with code of conduct.
Do not use Skylight Energy at all costs
The sales quoting went well, pushy though and once contract signed and payment made the problems started, firstly install date got changed and delayed a few times by Skylight, then on install day no one showed, then on second and 3rd install day no one should, with Skylight blaming installer and installer saying the parts have not arrived at his shop, then when they finally came to install they couldn't install where we were assured they could go, (I payed extra for micro inverter system so as to install in different locations) So they said the...y could only install on main roof and not my shed as agreed and if I wouldn't except that they would leave, so I said fit to main roof. When job completed still issues, Skylight said they would organise meter install, now they say no, that's my problem even when I showed emails showing their statement, so another couple weeks to get meter installed, then not communicating properly, asked when repairs would start on system as 1 micro inverter not working they said call installer which I did and he said he wouldnt come out because Skylight hadn't paid him yet for several jobs. I contacted Enphase who said installer needs to assign a plan of individual inverters which he hasn't done, and now 1 inverter has failed and no idea which one of the 23 it is so all panels need to come off until found. System also doesn't monitor usage only production which in emails they said would monitor usage, imported and exported power. It is now over 12 months and system still not working properly and we have been to fair trading who do there little bit, we gave them many chances to correct the issues now we off to court and see how that goes. In closing DO NOT USE THEM they are all liars.
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Panels installation problems Was expected but issues was sorted out by Jean ( customer service) who guided me thru the process . Very professional. Installation was not finished on the day but they did finish it by the weekend.
To make a long story short - I spoke to steven the “operations manager” via text and got abused. He was racist and very unprofessional. I emailed the office with the screenshots of the shocking conversation, didn’t receive anything back. Thank goodness I didn’t give these people my money! Imagine having an issue afterwards and having to deal with rude and hostile employees. Please STAY AWAY and go to a respected and reputable solar company. Don’t let these people push you into a sale.
Buy direct from an installer not these sales people.
Had skylight energy promise us a system before Christmas. They were all full of promises and lovely as pie. Paid deposit. Then didn’t hear from them for weeks. Tried to contact them many times. I have a very long email trail going back and forward.
System eventually installed on the 5th January.
Since installation it has not run properly. Energex have been and issued a defect notice. Skylight energy have been harassing me for money and when I tell them it’s not working properly they said it’s not their problem and want their money. When I tol...
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You will not find a more unprofessional bunch of people. Do not deal with them!! They will take your money upfront but take their time to actually come and install them. They are so rude if you have any issues
very good service
We are very happy with our new system and the crew did a great job. If I do have a criticism it is that the system took so long from when we signed up to when the actual installation occurred, however we were very happy with the result and fortunately time was not an issue
Questions & Answers
I hear these guys Skylight Energy aren't actually accredited CEC retailers...yet they misrepresent that they are? Can anyone confirm? Anyone can be a CEC member, not hard to get.
I am not sure of CEC status, next week will be 12 mths since we signed the contract, and still on limbo. What has been done was well after agreed time frames and after we had stated we no longer wished to go ahead due to it not being completed in the 3 week time frame agreed. We were not informed the panel install was going to happen on the day it did, and we most certainly didn’t give consent to contractors/installers to access our property when we were not there, it was unauthorized entry ( they gained access through our garage and in our roof ) keeping in mind this was 3 mths after we stated we wanted a refund of the deposit. They have been extremely difficult to deal with and over the last 3/4 weeks they have stopped responding to emails! From personal experience I would NOT recommend them
Seems Skylight Energy like to misrepresent facts in order to mislead ... they have form here. Solar Retailer approved they are most certainly not.
This review is of Skylight Energy Solar, Rockdale NSW. There is a company with a similar name, so check the address before signing anything.
Has ANYBODY had a GENUINELY satisfactory experience with this company? I note that they have a couple of good reviews, but I'd be very suspicious that they are genuine. Most of their reviews are by 'consumers' who have only one review to their name, so you can draw your own conclusions from that.
Don't trust them at all. Zero customer service and ignore you after the steal your money. Goes through staff and installers by the bus load
I don’t do reviews really but I made a point with these guys. I can imagine if there were no missing parts etc. you could have a smooth experience. But honestly, after they made the sale they didn’t care at all... and we’re unbelievably incompetent.
That was my observation, promise the earth, and become incompetent immediately AFTER the deposit was taken. It's difficult to imagine that they are still in business, but I guess, like so many, many people don't find ALL the reviews.
I intended taking my experience to VCAT, but when they rang to tell me I wouldn't be getting my $500 deposit returned, because they don't return deposits, my partner, a lawyer was with me, and she gave them both barrels. 30 minutes later they called back and said they'd return it, but it took a further three weeks. Appalling people to do business with.
have ordered and paid deposit for solar to be installed. since Nov 2019 have heard nothing covid19 sprung up so was prepared to wait now I cant get them on the phone or email .can anyone tell me are they still in business
As far as I know. I have been chasing them until 2 weeks ago, so they were still in business then... All I can say is Good Luck!
Very painfull company to deal with. Make sure you have a detailed quote as they made lots of promises and didn't live up to any of them. I currently have a complaint in with department of fair trading
IF you can get your deposit back, take it and go elsewhere. Let me change that.......go elsewhere, and recover your deposit through QCAT, NCAT, VCAT, or whatever CAT operates in your state. They are hopeless to deal with, and dishonest in the extreme.
You WILL have difficulty recovering your deposit, and if you waited for that before going with another company, it could take months. You will get your deposit back through the Civil Tribunal in your state.
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|Category||Online Shops, Solar Panel Installers and Solar Retailers|
|After Sales Service||Yes|
|Solar Connection Type||Grid-Connected and Hybrid|
|Services Provided||Installer and Solar Product Retailer|
|Clean Energy Council Member||Yes|
|Clean Energy Council Recognition||Accredited Installer, Approved Retailer and Member|
|Solar Connection Type||Grid-Connected and Hybrid|
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