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You will not find a more unprofessional bunch of people. Do not deal with them!! They will take your money upfront but take their time to actually come and install them. They are so rude if you have any issues
skylight energy were easy to deal with,always pleasant on phone,answered all my queries and gave me great feedback nad service,
the service installers were on time and very good,took care when on roof as not to damage anything and installed my solar very professionally taken me through every step.Cleaned all their rubbish so you would have known they had been there if you didn,t look at the new panels on roof.
Justin was very good and explained the app. to us.
very happy with this company.steve
Very good service
Service and installation was great! Installers team was on time ,polite, professional and clean up the site.
Highly recommend Skylight Energy for the great service!
Good system professional installer
If you want to install a good system with a very professional people you have to trust Skylight energy I highly recommend them
Installation of the panels took a day to install. The guy that installed the panels is polite and did his job efficiently.
The company is easy to deal with. The staff are friendly and helpful.
Very bad service, do not buy from this company
Bought a solar system from this company. The system was finally installed after delays. This system now goes on tilt meaning that it does not make any electricity. For months now I have been trying to get my system fixed while loosing $$$$$$$$$$, but they only give excuses. Do not buy from this company.
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Top line products great price installers were professional
Installers were great Luke lead the team and installed 13.5kw system very happy with install very neat no on roof piping all taken inside roof just bloody good well done skylight
Price , Quality and Service all exceptional.
Carlos was an extremely focused sales man. He worked hard to find me a quality system for a price that I could not match elsewhere. The installation was extremely professional and efficient. The follow up was also good.
Excellent customer service and installation
Had an excellent experience from the start of the process up to the installation and after sales.
Customer service is very good and staff are professional.
Products are top of the line and good value for money.
Good installation very happy
Instalation was quick and efficient
The installers came when they said. Installation was quick and neat with no issues with the installation, the system is working well from day one with no hiccups.
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Avoid Skylight Energy
Initial contact was good, they send me quotation over the phone, saying they have good software, and they do not need to come for a visit. I’ve paid deposit, and after few weeks they asked for the full payment, so they would come to install the panels next day. This was in August 2018. I paid the full installments, but they never came and never talk to me in person. After waiting for their installation team to come for 6 months, I decided to pull out of the contract. Then my nightmares started, as I was not able to get my money back. Skylight...Energy has been avoiding me and not returning my money. I have even started Fair Trading Complaint against them (9735099) . Finally they have returned my money in June 2019 ( after 10 months), but not my deposit of 400$. According to them, it was my fault that they did not install anything. My advise is - I WOULD NOT TRUST this company.
Do not use , due to my experience
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Never answered calls, installation terrible, would not return to fix problems for a month until I sent them a video. I had to put up with panels banging on the roof due to poor installation
Absolutely thrilled with my solar system
Great customer service and communication.
Panel installation was stress free and very professionally dealt with.
So happy with this company and their products that we have referred them to family and friends
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Good experience so far....
Had the system installed in Aug 2019 and did not encounter any issues whether it was communication with the team nor for installation, work has been done in a smooth manner within 3 weeks after deposit, system is working properly so far, no difficulties managing the app, so i would say i had a very good experience and hope it stays the same...
Skylight Energy-Stay Away
They installed my solar system in December 2018 and I wasn't happy the installation process. The system have been audited by government agency and found so many defects.The agency sent me a copy report with list of the defects to rectify.They also sent them a copy of the report but they claimed never received it.Eventually,I sent them the copy of report twice and I called so many times and asked them to rectify the defects and they keep telling me the electrician will come and fix all the defects.8 months later, I am still waiting.
Skylight Energy Scammers
Paid deposit in March, Skylight have not installed, do not take phone calls can not give a date for installation
Have called them every week since March, the constantly lie and avoid dealing with the not installing
The are the worst con men and liars I have ever encountered
Do not deal with this company or you will lose your money
AVOID THESE CLOWNS
Quoting was quick, easy and competitive.
Once the deposit was paid, the customer service ended. Skylight Energy are the most difficult company I have ever dealt with and I am also ready to go to Fair Trading.
Installation was completed in December (I wont go into the difficulties of actually getting this installed before Xmas as promised...), however the data management unit was not installed and therefore we cannot connect this to the app for monitoring. This is an expensive system and all we expect is for it the be installed as described. N...ow its April and I have been given the runaround endlessl, calling almost every week after they continually break promises to rectify the issue. I could go on, but I get too angry. Avoid these clowns.
Don't do business with them, very unprofessional people
Back in early January this year, I've contacted this company for solar panel installation, I spoke to one of their salesmen named Stephen, he gave me a quote and was happy to proceed. I paid the required deposit of $300 straight away so I can proceed to the process immediately. It seems like it was going smoothly at first, I got an email saying that I needed to apply for the solar rebate by going to the Vic solar website, I did that, but when I was trying to find the name of the company, it was not listed and the quote they gave me was not th...ere, so I couldn't proceed. I gave Skylight a call and was told to wait as they were having some issues, I was told they will give the name of the company to use when I apply for the solar rebate. I waited for a week, then another week, then another week, for nothing, I tried again to contact them and followed up but then again, was told to wait, so I waited again....and again....finally I got tired of waiting I decided to call it off and asked for a refund, I called and emailed to get a refund but up to now still waiting...I called again today and was told to wait again. So many excuses, they had enough time to process the refund but still no, action, their excuse now is not enough people in the enough people working because of Covid, it's just for a refund, how many people do they need to do a refund? I work in the accounts and I've processed refunds for less than 5 mins, how long does it take for them to get it approved? Certainly not for more than a month!!!! Ridiculous!!! Now I'm considering to contact Fair Trading too.
skylight energy are crooks
did not complete installation as per paid contract. Refuse to take calls or answer emails as I tried to work it out with them. Now I'm going through Fair Trading.
Be very careful with these guys
Great system and honest staff
the panel installation system is very easy and straight forward. I didnt need to do anything, just book the installers and they came out to do the work. I have no issues with the company they were great from start to finish
Run A Mile.
I signed up in early December 2019 with a promise of installation before Christmas. Paid $500 deposit. Received an email saying my full payment of $4500 was overdue on 4 Jan 2020 when agreement was payment of balance on installation. Following up again, I even joked that I was beginning to think this was a scam. I have been contacting admin who have now asked me to "give them a little more time". So I went looking for reviews. OMG. I have asked them to cancel my order and return my deposit. I have now lost the higher Govt rebate which finished...in Dec 2019 so it will cost me more but I don't want this company anywhere near my house. Stay tuned to see if I get refunded or whether I have to take it further. Thank you everyone for your reviews. It saves others from going through the same.
We had a disappointing experience post-sales. We were told the process would take 4 weeks but after 4 months we will be taking them to Fair Trading. Assessment was made for 19 panels but after months of chasing an actual installation date, the electrician stated they could only fit 6 panels. All our concerns for suitability were raised before a deposit was paid, and dismissed by the friendly sales staff. After weeks of being promised a refund, it was eventually denied by management.
Use this company at your risk
Lack of After Sales Service
I had a good experience with Skylight Energy through the quote stage. They appeared honest and quoted and recommended what I needed, not like a lot of companys who were just trying to push certain products or systems that would make the most money. But after installing all the solar power is going to the grid and it is taking me enormous amounts of phone calls and I still dont have it fixed that Im consuming the solar power. After sales service is deplorable.
Excellent company did a great job
Skylight Energy did a fantastic job with our solar system installation. I am very pleased with the customer service and installation team. The system is performing very well even on cloudy days. I highly recommend this company
I took them to the Tribunal to remediate poor installation resulting in damages/loss and won
Negative feedback is hard for any business owner to hear. However, I am providing this review in hopes that the company looks at it as an opportunity to push themselves to be better. My feedback allows others to be aware of my personal experience in trying to get these issues resolved over a period of a year. The rigmarole from signing up, to having to chase up the business who had moving goalpost installation dates, to the ceiling/roof damages, to the incorrect installation, and the remediation of the same was a very unpleasant experience. The...services the company provided was not with due care and skill. Even though the solar panel system is functioning better than before, it took the lodgement of the application with NCAT to make this happen. I appreciate that the poor installation occurred a year ago, but what upset me the most was how the business handled the remediation of the defects caused by the solar installer. I would not suggest anyone use them. I live in NSW and they installed 20 of their 310 W panels to form a 6.2 kW system and had their GoodWe inverter. I had a leak in the master bedroom ceiling which stained. The roof tiles were cracked and although I provided replacement roof tiles, there were more roof tiles which cracked than could be replaced. The Installer simply caulked them without letting me know. The installation was not up to Clean Energy Council standards (based on a Tribunal recommended Solar Audit). I lost the Solar Financial Benefit which one would have normally expected to receive for nearly a year (until the Tribunal requested that they remediate the damages). Even after the Solar Panel System was rectified and the roof tiles replaced, I had to still continue the Tribunal hearings to recover the damages/loss. The Tribunal found in my favour. The audit feedback was: "It is our opinion that this PV Array installation is very unsatisfactory, bordering on unsafe, and that the original installer should be reported to the CEC for poor install practices." When you sign up with a solar system provider, make sure you ask for a full written quotation and contract before signing up, including: * The total price of the system * Proposed start and completion dates * Specifications including quantity, size and output of the solar PV panels as well as the inverter specifications
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