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Skylight Energy

Skylight Energy (page 2 of 3)

3.1 from 57 reviews · View Statistics
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Reviews

3.1
57 reviews
  • Value for Money
    3.5 (42)
  • Product Quality
    3.5 (39)
  • Return Claim MadeYes (3) · No (37)
  • Shipping
    5.0 (2)
  • Customer Service
    3.0 (46)
  • Timeliness
    3.7 (27)
  • Job Satisfaction
    3.6 (29)
  • Rates and Fees
    4.2 (20)
  • Installation
    3.3 (44)
  • Warranty Claim MadeYes (2) · No (38)
  • Purchase Price$5,663.94
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Most unprofessional

published

You will not find a more unprofessional bunch of people. Do not deal with them!! They will take your money upfront but take their time to actually come and install them. They are so rude if you have any issues

Value for Money
1/5
Product Quality
1/5
steven
stevenSydney Surrounds, NSW

happy customer

published

skylight energy were easy to deal with,always pleasant on phone,answered all my queries and gave me great feedback nad service,
the service installers were on time and very good,took care when on roof as not to damage anything and installed my solar very professionally taken me through every step.Cleaned all their rubbish so you would have known they had been there if you didn,t look at the new panels on roof.
Justin was very good and explained the app. to us.
very happy with this company.steve

Value for Money
5/5
Product Quality
5/5

Very good service

published

Service and installation was great! Installers team was on time ,polite, professional and clean up the site.
Highly recommend Skylight Energy for the great service!

Value for Money
5/5
Product Quality
5/5
Max
MaxSouth East Queensland, QLD

Good system professional installer

published

If you want to install a good system with a very professional people you have to trust Skylight energy I highly recommend them

Value for Money
5/5
Product Quality
5/5
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The reviewer stated that an incentive was offered for this review

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Great price.

published

Installation of the panels took a day to install. The guy that installed the panels is polite and did his job efficiently.

The company is easy to deal with. The staff are friendly and helpful.

Value for Money
5/5
Customer Service
5/5
Robert Van
Robert VanSydney, NSW
  • Verified

Very bad service, do not buy from this company

published

Bought a solar system from this company. The system was finally installed after delays. This system now goes on tilt meaning that it does not make any electricity. For months now I have been trying to get my system fixed while loosing $$$$$$$$$$, but they only give excuses. Do not buy from this company.

Product Quality
1/5
Customer Service
1/5
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Top line products great price installers were professional

published

Installers were great Luke lead the team and installed 13.5kw system very happy with install very neat no on roof piping all taken inside roof just bloody good well done skylight

Value for Money
5/5
Product Quality
4/5
Happy customer
Happy customerMid North Coast, NSW

Price , Quality and Service all exceptional.

published

Carlos was an extremely focused sales man. He worked hard to find me a quality system for a price that I could not match elsewhere. The installation was extremely professional and efficient. The follow up was also good.

Value for Money
5/5
Product Quality
5/5
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The reviewer stated that an incentive was offered for this review

Topz
TopzSydney, NSW

Excellent customer service and installation

published

Had an excellent experience from the start of the process up to the installation and after sales.
Customer service is very good and staff are professional.
Products are top of the line and good value for money.

Value for Money
5/5
Product Quality
5/5
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James L
James L
  • 3 reviews

Good installation very happy

published

Instalation was quick and efficient
The installers came when they said. Installation was quick and neat with no issues with the installation, the system is working well from day one with no hiccups.

Incentivised Review No
System Size6.6 KW
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Mile Mihajlovic
Mile MihajlovicGreater Melbourne (Metropolitan), VIC

Avoid Skylight Energy

published
Value for Money
1/5
Product Quality
1/5
Geoffrey Smith
Geoffrey SmithIllawarra, NSW
  • 8 reviews
  • 27 likes

Do not use , due to my experience

published

If anyone has been threatened with legal action due to your negative review please put a like
Never answered calls, installation terrible, would not return to fix problems for a month until I sent them a video. I had to put up with panels banging on the roof due to poor installation

Value for Money
1/5
Product Quality
1/5
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Patricia L.
Patricia L.Hunter Region, NSW

Absolutely thrilled with my solar system

published

Great customer service and communication.
Panel installation was stress free and very professionally dealt with.
So happy with this company and their products that we have referred them to family and friends

Value for Money
5/5
Product Quality
5/5
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Kreshan T.
Kreshan T.
  • 2 reviews

Good experience so far....

published

Had the system installed in Aug 2019 and did not encounter any issues whether it was communication with the team nor for installation, work has been done in a smooth manner within 3 weeks after deposit, system is working properly so far, no difficulties managing the app, so i would say i had a very good experience and hope it stays the same...

Value for Money
5/5
Product Quality
4/5
Abdi
AbdiGreater Melbourne (Outer), VIC
  • 2 reviews
  • 6 likes

Skylight Energy-Stay Away

published

They installed my solar system in December 2018 and I wasn't happy the installation process. The system have been audited by government agency and found so many defects.The agency sent me a copy report with list of the defects to rectify.They also sent them a copy of the report but they claimed never received it.Eventually,I sent them the copy of report twice and I called so many times and asked them to rectify the defects and they keep telling me the electrician will come and fix all the defects.8 months later, I am still waiting.

Value for Money
1/5
Product Quality
1/5
Andrew
AndrewMurray Region, NSW
  • 2 reviews
  • 10 likes
  • Verified

Skylight Energy Scammers

published

Paid deposit in March, Skylight have not installed, do not take phone calls can not give a date for installation
Have called them every week since March, the constantly lie and avoid dealing with the not installing

The are the worst con men and liars I have ever encountered
Do not deal with this company or you will lose your money

Value for Money
1/5
Product Quality
1/5
  • Verified

AVOID THESE CLOWNS

published
Value for Money
2/5
Product Quality
2/5
Ginjhabread
GinjhabreadVictoria
  • 2 reviews
  • 11 likes

Don't do business with them, very unprofessional people

published
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Dave D.
Dave D.Sydney, NSW

skylight energy are crooks

published

did not complete installation as per paid contract. Refuse to take calls or answer emails as I tried to work it out with them. Now I'm going through Fair Trading.

Be very careful with these guys

Value for Money
2/5
Product Quality
1/5
Yas
Yas
  • 3 reviews

Great system and honest staff

published

the panel installation system is very easy and straight forward. I didnt need to do anything, just book the installers and they came out to do the work. I have no issues with the company they were great from start to finish

Value for Money
5/5
Product Quality
5/5
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The reviewer stated that an incentive was offered for this review

Lake Mac
Lake MacHunter Region, NSW
  • Verified

Run A Mile.

published
Value for Money
1/5
Customer Service
1/5
Ben H.
Ben H.Hunter Region, NSW
  • Verified

Buyer Beware

published

We had a disappointing experience post-sales. We were told the process would take 4 weeks but after 4 months we will be taking them to Fair Trading. Assessment was made for 19 panels but after months of chasing an actual installation date, the electrician stated they could only fit 6 panels. All our concerns for suitability were raised before a deposit was paid, and dismissed by the friendly sales staff. After weeks of being promised a refund, it was eventually denied by management.

Use this company at your risk

Customer Service
1/5
Installation
1/5
Stuart
StuartSydney, NSW

Lack of After Sales Service

published

I had a good experience with Skylight Energy through the quote stage. They appeared honest and quoted and recommended what I needed, not like a lot of companys who were just trying to push certain products or systems that would make the most money. But after installing all the solar power is going to the grid and it is taking me enormous amounts of phone calls and I still dont have it fixed that Im consuming the solar power. After sales service is deplorable.

Value for Money
3/5
Product Quality
3/5
Lynn
LynnSydney, NSW

Excellent company did a great job

published

Skylight Energy did a fantastic job with our solar system installation. I am very pleased with the customer service and installation team. The system is performing very well even on cloudy days. I highly recommend this company

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Value for Money
5/5
Product Quality
5/5
Sri
SriSydney, NSW
  • Verified

I took them to the Tribunal to remediate poor installation resulting in damages/loss and won

published
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Value for Money
1/5
Customer Service
1/5
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